Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Converged VOIP Device
Verizon Ellipsis® 10 HD
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Apple Watch Series 3 Support Overview
[General Information]
Support page for the Apple Watch Series 3.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Create Apple ID - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]
Can I activate a Tmobile iPhone 6s on my Verizon plan?
[Community]
I have been given a Tmobile iPhone 6s.  Is there a way to unlock the phone and use it on my Verizon plan?  I have heard that the model A1688 can be activated on Verizon's CDMA network and should work fine. Is this true? How do I go about this?
Can I activate an iphone 6s from another carrier on Verizon?
[Community]
Can anyone confirm if i bought an iphone 6s from sprint and get the DPP paid off and unlocked, will i be able to use it on verizon with a new line?
How do I activate an iPhone 6s?
[Community]
My friend deactivated the phone and it still has a sim card in it. Can I switch to this from my old gs5 without going to verizon? The gs5 has an activated verizon micro sim while the iphone 6s has an unactivated verizon nano sim.
How do I restore data from iCloud to my new device?
[Community]
I purchased a new iPhone 6s and I need to get all my data from the iCloud and into my new phone. How do I do that?thankspat
How much would it cost to finance an iPhone 6s with insurance?
[Community]
My family already has a plan through Verizon. My phone was originally purchased though Verizon and is already paid off, but it recently stopped working. If I want to finance an iPhone 6s through Verizon, how much would I have to pay upfront and how much would my monthly payments be?
If I buy an iPhone from the Apple Store, can I activate it on Verizon?
[Community]
If I purchase a new iphone 6s (once my contract is up) at an Apple Store, can I bring to Verizon and add to my existing account?  I do not wish to pay the monthly charges for the 24 months the way Verizon has it set up.
Why can't I activate my device?
[Community]
I followed the steps to activate iphone 6s plus but it did not work. when I try to make a call it says "roaming.  To purchase a card press 1...;" any ideas on how to fix it?

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Turn 4G LTE On / Off - Apple® iPhone®
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Understanding Indicator Icons
[Interactive Simulation]
A visual guide of the indicator icons on the Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Understanding iPhone Buttons and Features
[Interactive Simulation]
A visual guide of the main buttons and functions of Apple iPhone 6s.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair Apple iPhone 6s with your Bluetooth device.
Will using Bluetooth with music I already downloaded use data?
[Community]
“Am I correct in assuming that using Bluetooth in my vehicle with music already downloaded on my iPhone is not using cell data?"

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone®
[Device-Specific Instructions]

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Voice Roaming - Apple® iPhone®
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to save the number of someone who called you in your contact list of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Call Settings
[Interactive Simulation]
Learn how to change the call settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using Your Phone
[Interactive Simulation]
Explore how to make a call using Apple iPhone 6s.
Can I use my iPhone 6S in Aruba?
[Community]
Can I use my iphone 6S in Aruba
How Do I Stop Call Forwarding On My Son's iPhone 6s?
[Community]
when my kid receives a call and it goes to voicemail, the call is automatically forwarded to my phone.  How do I stop that from happening?
How do I assign a name to an unidentified caller in my call logs?
[Community]
How do I assign a name to an unidentified caller in my minutes and text call logs?
How do I improve call quality when I am using wi-fi calling?
[Community]
I use WiFi calling on my iPhone 6s in areas of low signal. The audio is choppy, robotic sounding and muffled.Is there anything I can do to resolve this?
How do I merge two calls at once?
[Community]
why wont my new iphone 6s+ allow me to merge 2 calls together?
I changed a phone number on my account and the new number didn't activate. How do I fix this?
[Community]
I changed my phone number and the directions to activate it did not work.
Is it possible to switch between cellular service and wi-fi during a call?
[Community]
Am I able to roam between Wi-Fi and cellular and vice versa during a call? I've just enabled Wi-Fi calling on my iPhone 6s Pluss.
Voice Dial - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Why is my old iphone still receiving calls?
[Community]
I just upgraded from a 5 to an iphone 6s. I ordered the phone through apple.com.  I didnt trade in my old phone. I still keep gettimg calls on both phones. How is this possible?

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Play a Video - Apple® iPhone®
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to record a slow-motion video with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
A visual guide to recording a video that plays back faster on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Editing a Photo
[Interactive Simulation]
Explore how to edit the pictures you take on Apple iPhone 6s, like crop, filter and more.
Apple® iPhone 6s® Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Explore how to use and switch between the front and rear-facing cameras on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using Apple iPhone 6s.
Camera Settings Support
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Apple® iPhone 6s® Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to the address book of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Learn how to assign a picture to a contact on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Deleting a Contact
[Interactive Simulation]
A visual guide for removing a contact from the address book of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Edting a Contact
[Interactive Simulation]
Learn how to edit the information of one of the contacts save on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Discover how to transfer all of your contacts to or from Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Syncing Accounts
[Interactive Simulation]
Learn how to sync contacts between accounts on your Apple iPhone 6s.
How do I delete contacts from my old phone but keep them on my iPhone 6s?
[Community]
I'm giving my old iPhone 5s to a friend  every time I delete a contact from 5s it deletes contact from my 6s. How can I fix this problem?
How do I delete multiple contacts at once?
[Community]
How can I delete more than one contact at a time on my apple 6s?
How do I get rid of triple contacts?
[Community]
How do I get rid of triplicate contacts on iPhone 6s contacts and in Verizon iCloud.
How do I transfer contacts to an iPhone 6s from nokia 928?
[Community]
I'm wondering if it is easier to manually put my contacts on my new IPhone 6s?  Has anyone transferred from a Nokia Windows phone to iPhone?  Do the formats match closely?  Thanks
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]
Why Are There Question Marks In My Contact List Entries?
[Community]
I have an Apple 6s plus and started noticing a few months ago that my phone does not recognize certain cell numbers and will list them like this: (812)?555-1212.  the question mark is inside of a black diamond.  I can still text them, but when they reply it will show up as a recognized contact. ...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone®
[Device-Specific Instructions]
How do I prevent an app from using so much data?
[Community]
My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!
Why Do I Need To Turn On Cellular Data?
[Community]
Why do I need cellular data turned on when I have wi-fi in my house on my iphone 6S. Was informed that when you have wi-fi there be no data usage. Can someone show the phone company how this works?
Why am I gett data overages on my iPhone 6s?
[Community]
I upgraded from an iPhone 5s to a 6S Plus about 6 months ago. From the time that the new billing plans with different data levels were instituted, I never came anywhere near using up my 2 GB of data. Suddenly in September 2016, my data usage started going way over the 2GB limit, increasing each month...
Why did an app backup to the cloud on my cellular data despite being connected to a local wifi network?
[Community]
Why did an app backup to the cloud on my cellular data despite being connected to a local wifi network *and* having the iOS9 wifi assist feature disabled?I was backing up some of the contents of my phone to cloud storage while connected to my local wifi network. While working on my Mac, I received an...

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
Are there 2 different sizes of the iPhone 6s?
[Community]
Just wondering if there might be 2 different sizes of the iphone 6s? I ordered a new case for mine and it was supposed to be for the iphone 6s and it ended up being too big.
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]

Device Search

Spotlight Search - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Night Shift - Apple® iPhone®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone®
[Device-Specific Instructions]
Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Discover how to access the mobile network settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on Apple iPhone 6s to change alert sounds, turn off GPS and more.
Apple® iPhone 6s® Simulator: Adding an Account
[Interactive Simulation]
Learn how to add a user account on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
Explore how to use iCloud to back up all your important information and content on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Account Settings
[Interactive Simulation]
Discover how to configure account settings on your Apple iPhone 6s
Apple® iPhone 6s® Simulator: Changing Lock Screen Security
[Interactive Simulation]
Explore how to set up and change the security on your Apple iPhone 6s to prevent others from using it.
Apple® iPhone 6s® Simulator: Changing Notification Sounds
[Interactive Simulation]
A visual guide for changing the sound Apple iPhone 6s makes when you receive a notification.
Apple® iPhone 6s® Simulator: Changing iPhone's Name
[Interactive Simulation]
Learn how to change name of your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to update the operating system of Apple iPhone 6s when an update is available.
Apple® iPhone 6s® Simulator: Configuring Location Settings
[Interactive Simulation]
Discover how to change the location settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Background App Refresh
[Interactive Simulation]
Discover how to adjust your Background App Refresh settings to schedule your apps to update as needed without draining your battery on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Data Usage
[Interactive Simulation]
Explore how to monitor and manage how much data you're using on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing iPhone's Memory
[Interactive Simulation]
Learn how to find the apps or files that are taking up the most space on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing the Battery
[Interactive Simulation]
Explore how to monitor and manage the power supply on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Performing a Factory Reset
[Interactive Simulation]
Learn how to clear all the personal information, apps and other data from Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Removing an Account
[Interactive Simulation]
Learn how to remove a user account on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Setting up Touch ID
[Interactive Simulation]
Learn how to use your fingerprint to keep other people from using your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting Apple iPhone 6s to Airplane mode.
Are there 2 different sizes of the iPhone 6s?
[Community]
Just wondering if there might be 2 different sizes of the iphone 6s? I ordered a new case for mine and it was supposed to be for the iphone 6s and it ended up being too big.
Can I Wake my iPhone 6s plus without pushing a button?
[Community]
  Is there a way to wake the iPhone in the setting where you don't have to press a button each time? I'm trying to set it up where you can maybe just swipe the screen to wake the iPhone.
Can I prevent someone from turning off location on their device?
[Community]
I want to track my daughters phone but last time I set it up she turned off location on her phone so I could no longer track her, is there a way to do it where she won't know I am doing it?
Can I use the iPhone 6s in Canada and Mexico?
[Community]
Is this phone equipped to be used in Canada?
How Can I Block Internet Access On My Daughter's iPhone 6s?
[Community]
How can I set the iphone 6S so my child may use it for calls and texting and NOT get on internet?
How do I Update Verizon Carrier Settings?
[Community]
I saw where Verizon is rolling out their new LTE Advanced within roughly 450 cities. I am in one of those cities and wondering what the updated carrier settings are? When I look at my phone under the carrier it says "Verizon 25.0". Is this the most updated settings? I'm just wondering if my phone has...
How do I get my device off of vibrate?
[Community]
Got a apple 6s i phone. Can not get it off vibrate to ring tone to answer phone?
How do I get my device to ring with incoming calls?
[Community]
I phone 6 plus only vibrates how do I get phone to ring with incoming calls?
How do I get rid of the split screen?
[Community]
My IPhone 6s has a split screen on it when it is in landscape mode.  It shows history, reading, etc.  How do I get the history,etc to go away.
How do I prevent an app from using so much data?
[Community]
My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!
How do I reset my frozen iPhone 6s Plus?
[Community]
My screen is black it will not light up. Ok called the phone and it does ring however I was unable to answer it. I cannot turn the phone off or on. I need help.
How do I stop phone from talking to me every time I pick it up?
[Community]
I have inadvertently made my phone say the time to me or say doubletap to open for every option . How do I get rid of that?
How do I stop voicemail transcription on my iPhone 6S?
[Community]
how can I stop voicemail transcription on iPhone 6S?  It seems to automatically transcript my voice messages in the Voicemail page, ever since   got a new iPhone6S.  My checking around says it is not an Apple setting.
My screen is stuck on slide to upgrade. How do I fix this?
[Community]
Screen stuck on slide to upgrade
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]
Where can I toggle my Landscape reading mode?
[Community]
When I turn my phone to read the screen as landscape view.  Nothing happens.  The phone doesn't respond.  Where is the setting for this?
Why Won't The Live Wallpaper Work On My iPhone 6s?
[Community]
I downloaded the live wallpaper and it actually works when I press on it before setting my screen but, when I set it on my screens they don't work, Why????
Why are all of our devices synced together?
[Community]
We have 3 iphones on the same account. 2 6s and a 6p. All of our contacts, pictures, etc are syncing to each other. How do we stop that from happening and still be able to use icloud??

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Inbox Views
[Interactive Simulation]
Explore how to the inboxes of more than one email account on Apple iPhone 6s.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]
Why isn't my GPS working?
[Community]
I purchased a new iPhone 6s plus a few weeks ago and I have never had accurate GPS on the phone. I am new to this area and rely heavily on maps, Waze, or Google maps to get me where I'm going. Since my GPS is unreliable, those services frequently being "rerouting" while I'm driving because it thinks I'm...

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Control Center - Apple® iPhone®
[Device-Specific Instructions]
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
Notification Center - Apple® iPhone®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Creating Folders
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on Apple iPhone 6s to help organize your apps.
How can I see all the apps I have open?
[Community]
How do I pull up all the files I have opened such as if I have email, Facebook, etc so I can flip thru them?

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
Learn how to set a Mobile Hotspot password on Apple iPhone 6s to protect your data connection from unauthorized devices.
Apple® iPhone 6s® Simulator: Turning on Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up Apple iPhone 6s as a Mobile Hotspot, so you can share your data connection with other devices.
Do I still need a mi-fi if my device is a mobile hotspot?
[Community]
Now that I can access my personal hotspot with my iPhone 6s, do I still need my mifi?
How do I set up a mobile hotspot?
[Community]
I have an iPhone 6s with an unlimited data plan. I want to turn it into a personal hotspot so that  my kids can do homework on my MacBook Pro while we drive. The directions on the internet did not really help. It showed a "mobile " setting which I don't have for my  hotspots setting and under...
Is tethering possible on iOS 9.0 or higher with VZW unlimited data?
[Community]
I have an android (Samsung Galaxy Note 3) and thinking about switching to IOS (iPhone 6s Plus). I have never owned an iPhone, and now with the larger screens I would like to see what all the hype is about. But I'd only switch if I can successfully tether with my VZW unlimited data plan.  I have young...

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on Apple iPhone 6s, so it's easy to find later.
Apple® iPhone 6s® Simulator: Changing Content Settings
[Interactive Simulation]
Learn how to change the content settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Clearing Browsing Data
[Interactive Simulation]
A visual guide for deleting the web browsing data stored on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of Apple iPhone 6s.
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Web Browser - Apple® iPhone®
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on Apple iPhone 6s.

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Touch ID Setup - Apple® iPhone®
[Device-Specific Instructions]
Touch ID Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Touch ID On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on Apple iPhone 6s.
Can I access my device if I forgot my login password?
[Community]
how can I get into my phone if I forgot my log in code?
Phone Lock - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Remove Saved Fingerprints - Apple® iPhone®
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone®
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Managing Apps on the Home Screen
[Interactive Simulation]
A visual guide to adding and removing apps on the Home screen of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Open Apps
[Interactive Simulation]
Learn how switch between and close apps that are running on Apple iPhone 6s.

Operating System & Software

Install Device Software Update - iTunes
[Device-Specific Instructions]
Apple iOS 11 FAQs
[FAQs]
Essential iOS 11 info-which devices can get it, how to update, and key features like Maps lane guidance, Siri language translations and one-handed typing help
How Can I Restore The Video Icon After the iOS 10.2 update?
[Community]
   The other day took the iOS 10.2 update by way of the computer using iTunes, to a iPhone 6s plus 128GB. The video icon which came by default is now missing from the home screen, along with the videos.  They were backed up. But when trying to sync them back to the iPhone, using iTunes,...
Is IOS 10 Working Well On The iPhone 6s?
[Community]
How is ios 10 upgrade working on 6s plus?
Is the Carrier Settings Update a legitimate update from Apple?
[Community]
After updating my 6s to 10.2 I am receiving a message: Carrier Settings Update, new settings are available, would you like to update them now? Is this a legitimate update from Apple for my Verizon settings on this phone? This is the first time I have received this message after an update. By the way,...
Software Update: Apple iPhone 6s
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
What is a "carrier settings upgrade?"
[Community]
The phone says there is a carrier settings upgrade?  I have the Apple OS update.  This is something different? Since ive never seen this before it might be a virus?
Why isn't my GPS working?
[Community]
I purchased a new iPhone 6s plus a few weeks ago and I have never had accurate GPS on the phone. I am new to this area and rely heavily on maps, Waze, or Google maps to get me where I'm going. Since my GPS is unreliable, those services frequently being "rerouting" while I'm driving because it thinks I'm...
iOS Updates - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
A visual guide for how to put the SIM Card into Apple iPhone 6s.
Can I unlock my phone and use it in China?
[Community]
I currently have an active account with Verizon Wireless, I am going to be traveling to China, what can I do to unlock my phone and use it in China?
Can I use my device in the Philippines by switching SIM cards?
[Community]
I just upgraded to a new iPhone 6SE. In early November I am travelling to the Philippines. I have seen a mention that Verizon Global will rent phones for travel--that is one solution to save money--and I do need to save money. But number two, can't I just pull the SIM? My friend in the Philippines is...
Can I use my iPhone 6s in the philippines?
[Community]
while travelling in the Philippines , i plan on using my iphone 6s there. will this work using globe simcard there?
Can I use my old SIM card?
[Community]
Just got new sim for my 5s couple days ago to correct a problem from VW. My new 6s came with a sim in the phone. Can I use the old sim or do I have to use the new sim?
How Do I Replace My Lost Sim Card?
[Community]
I'm working in Afghanistan right now and swapped out my SIM card so I could use my iphone 6s over here...   I lost the original.  What do I need to do?  Is there any personal information stored on the original SIM card?
How do I get my new phone connected with the Verizon network?
[Community]
After verifying at Apple Store that my cell was dead after charging at work with faulty socket I'm going to buy new iPhone 6s today but I want to know what  need to do to get it connected with Verizon?
How do I set up an unlocked IPhone 6s Plus?
[Community]
How do we set up an unlocked iPhone 6s Plus from Apple to my Verizon service?
How do I use my iPhone 6s internationally?
[Community]
I'm traveling to France and England next month for 12 days and considering using Travel Pass ($10 per day) on my iPhone 6 plus.  How should I configure my iPhone Settings while I'm traveling? How should I set Roaming (Data only?) and Enable LTE (Voice and Data?).  Should I keep my phone in Airplane...
What Sim Card Do I Need For My iphone 6S Plus?
[Community]
If I purchase a Iphone 6S Plus from someone that uses AT&T as their provider can I purchase a new sim card for it to use with me verizon account.  I currently have a 4S andI don't think the sim I have will be compatible with the 6S
What are the best options for using my device in Colombia?
[Community]
Planning a trip to Colombia South America. What would be my best option for using my iphone down there?
Where do I find my PUK code?
[Community]
Hi, got a new Phone today. 6s and locked my sim. now I need a code to unlock the PUK
Why did my iPhone 6s Plus Display No Service Today?
[Community]
I was in my home area. Why would i look at my phone & it displayed "No Service" So i had to reboot it, Now it's ok. But the other day it said "Cannot read your Sim Card?
Would I be able to use my device with a local SIM card?
[Community]
If I purchase a SIM card in Colombia, South America thought one of their local phone carriers, would I be able to use my phone without any Verizon charges or restrictions?

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone®
[Device-Specific Instructions]
Test the Microphone - Apple® iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Why do I only get sound in one earbud?
[Community]
Is this a defect or is there something we can do to fix?

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Turn SMS On / Off - Apple® iPhone®
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Adding Video to an iMessage Conversation
[Interactive Simulation]
Discover how to send a video message on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding Voice to an iMessage Conversation
[Interactive Simulation]
Learn how to send a recorded voice message to a contact with iMessage on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Message Settings
[Interactive Simulation]
Discover how to change messaging settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Deleting Conversations
[Interactive Simulation]
A visual guide for how to delete iMessage conversations on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Send Messages as SMS
[Interactive Simulation]
Discover how to send text-only messages with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Sending a Text with an Attachment
[Interactive Simulation]
A visual guide for attaching a file, such as a picture or video, to a text message on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
An visual guide for how to stop being notified when you receive a new group message on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Turning iMessage On or Off
[Interactive Simulation]
Learn how to turn iMessage off and on with Apple iPhone 6s.
Can I Block Text Messages from a contact but not phone calls?
[Community]
Can you block an individual's text messages but NOT block the same individual's phone calls?
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
How can I group text without using data?
[Community]
When I first got my 6s, I could group text with no problems. Now I can only send/receive the group texts with data on. I've tried adjusting all the setting options Nothing seems to work.
How do I transfer my texts?
[Community]
Just upgraded to the 6s plus from a droid maxx. How do I get my text messages moved over?
What Is The Difference Between Green And Blue Message Bubbles?
[Community]
Should I be getting all message thru imessage? I don't. And. why are some messages green rather than blue? How do I know if I am blocked?
Why are text messages being displayed in green text bubbles?
[Community]
    Friend of mine got a iPhone 6s plus 128GB at the Verizon Corporate store just over 2 weeks ago. iPhone works great.When texting messaging the 1st week from iPhone to iPhone both being iPhone 6s plus phones, the message bubbles were blue, as should be.The second week the bubbles started...
Why does my husband receive my incoming texts on his phone?
[Community]
I added another I phone to my account.  My incoming texts go to his phone instead of mine.
Why doesn't my daughter get text messages when she is out of data?
[Community]
Ok so here's the scoop. My daughters iPhone will not get text messages regular texts not iMessages when she's out of data. I seem to be able to get her messages but she doesn't get mine back until she gets on wifi or gets more data (I have her limited on data via family base) I don't get this. My plan...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Creating a Medical ID
[Interactive Simulation]
Learn how to create a Medical ID on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Downloading an App for Wallet
[Interactive Simulation]
Discover how to download apps for Apple Wallet on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Placing a Video Call
[Interactive Simulation]
Explore how to use FaceTime® to make video calls with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Restarting iPhone
[Interactive Simulation]
Learn how to turn Apple iPhone 6s off and back on again, the first step in troubleshooting.
Apple® iPhone 6s® Simulator: Scanning a Code into Wallet
[Interactive Simulation]
Learn how to scan bar codes on boarding passes, event tickets and more to store the information in your Wallet on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to make calls or send messages using 3D Touch on you Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using 3D Touch in an App
[Interactive Simulation]
Explore how 3D Touch can help you preview emails, websites and more without actually opening them on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Discover how to use 3D Touch on the Home screen of Apple iPhone 6s, a feature that senses how hard you press on the screen to perform different functions.
Apple® iPhone 6s® Simulator: Using Live Picture
[Interactive Simulation]
Discover how to use Live Photo to add motion and sound to the pictures you take on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Viewing Health Data
[Interactive Simulation]
Discover how to view your health data on your Apple iPhone 6s.
Can I print from an iPhone 6s?
[Community]
Is there any way to print from my iPhone 6s ?
How can I see all the apps I have open?
[Community]
How do I pull up all the files I have opened such as if I have email, Facebook, etc so I can flip thru them?
How do I get Nfl Redzone on my iPhone?
[Community]
how do i get the nfl redzone on my iPhone?
How do I remove old contacts and information and set up my device as new?
[Community]
sons contacts, photos and notifications on my new iphone 6s  how do I set it up as a new phone with no contacts etc.?
How do I reset my frozen iPhone?
[Community]
New iPhone 6s is frozen.The screen is switching between the white screen with the black apple to a completely grey screen.  I have tried powering down and cannot even get to the screen where it says "slide to power off".  Also have tried resetting by pushing the home button and the sleep button...
How do I turn of my iPhone 6s?
[Community]
how do i turn the phone off i just purchased a couple of weeks ago.. is there a button or something? what am i doing wrong? please help thanks
How do I turn on the flash light on my iphone 6s?
[Community]
how do I turn on the flash light on the iPhone 6s?
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn VoiceOver On / Off - Apple® iOS®
[Device-Specific Instructions]
Can I Wake my iPhone 6s plus without pushing a button?
[Community]
  Is there a way to wake the iPhone in the setting where you don't have to press a button each time? I'm trying to set it up where you can maybe just swipe the screen to wake the iPhone.
Common Accessibility Settings - Apple® iOS
[Device-Specific Instructions]
Configure VoiceOver Settings - Apple® iOS
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
How do I stop phone from talking to me every time I pick it up?
[Community]
I have inadvertently made my phone say the time to me or say doubletap to open for every option . How do I get rid of that?
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on Apple iPhone 6s.

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Connecting to Wi-Fi™
[Interactive Simulation]
Learn how to use Apple iPhone 6s to connect to a Wi-Fi network, so you can access the Internet without using data.
Do Facebook Videos use data when you have WiFi assist off?
[Community]
Do Facebook Vids use Data with WiFi assist off ?
How do I get my iPhone 6 to connect to a network extender?
[Community]
My husband and I both have the same iphone. We have a Samsung network extender. He has no problem making or receiving calls. My phone will not connect to the extender. When I call #48 it says it is not connected. I have my LTE voice/data on.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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