Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
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Apple® iPhone® 6s Plus
Apple® iPhone® 6s
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Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
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DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
Motorola MOTO Q™ music 9m
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Can I activate a Tmobile iPhone 6s on my Verizon plan?
[Community]
I have been given a Tmobile iPhone 6s.  Is there a way to unlock the phone and use it on my Verizon plan?  I have heard that the model A1688 can be activated on Verizon's CDMA network and should work fine. Is this true? How do I go about this?
Can I activate an iphone 6s from another carrier on Verizon?
[Community]
Can anyone confirm if i bought an iphone 6s from sprint and get the DPP paid off and unlocked, will i be able to use it on verizon with a new line?
How do I restore data from iCloud to my new device?
[Community]
I purchased a new iPhone 6s and I need to get all my data from the iCloud and into my new phone. How do I do that?thankspat
How much would it cost to finance an iPhone 6s with insurance?
[Community]
My family already has a plan through Verizon. My phone was originally purchased though Verizon and is already paid off, but it recently stopped working. If I want to finance an iPhone 6s through Verizon, how much would I have to pay upfront and how much would my monthly payments be?
If I buy an iPhone from the Apple Store, can I activate it on Verizon?
[Community]
If I purchase a new iphone 6s (once my contract is up) at an Apple Store, can I bring to Verizon and add to my existing account?  I do not wish to pay the monthly charges for the 24 months the way Verizon has it set up.
Why can't I activate my device?
[Community]
I followed the steps to activate iphone 6s plus but it did not work. when I try to make a call it says "roaming.  To purchase a card press 1...;" any ideas on how to fix it?

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]

Alerts & Reminders

Reminders - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Apple® iPhone 6s® Simulator: Understanding Indicator Icons
[Interactive Simulation]
A visual guide of the indicator icons on the Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Understanding iPhone Buttons and Features
[Interactive Simulation]
A visual guide of the main buttons and functions of Apple iPhone 6s.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair Apple iPhone 6s with your Bluetooth device.

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to save the number of someone who called you in your contact list of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Call Settings
[Interactive Simulation]
Learn how to change the call settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using Your Phone
[Interactive Simulation]
Explore how to make a call using Apple iPhone 6s.
How Do I Stop Call Forwarding On My Son's iPhone 6s?
[Community]
when my kid receives a call and it goes to voicemail, the call is automatically forwarded to my phone.  How do I stop that from happening?
How do I assign a name to an unidentified caller in my call logs?
[Community]
How do I assign a name to an unidentified caller in my minutes and text call logs?
I changed a phone number on my account and the new number didn't activate. How do I fix this?
[Community]
I changed my phone number and the directions to activate it did not work.
Is it possible to switch between cellular service and wi-fi during a call?
[Community]
Am I able to roam between Wi-Fi and cellular and vice versa during a call? I've just enabled Wi-Fi calling on my iPhone 6s Pluss.
Voice Dial - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Why is my old iphone still receiving calls?
[Community]
I just upgraded from a 5 to an iphone 6s. I ordered the phone through apple.com.  I didnt trade in my old phone. I still keep gettimg calls on both phones. How is this possible?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Unable to Sync with iTunes® - Photos
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to record a slow-motion video with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
A visual guide to recording a video that plays back faster on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Editing a Photo
[Interactive Simulation]
Explore how to edit the pictures you take on Apple iPhone 6s, like crop, filter and more.
Apple® iPhone 6s® Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Explore how to use and switch between the front and rear-facing cameras on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using Apple iPhone 6s.
Play a Video - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Apple® iPhone 6s® Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to the address book of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Learn how to assign a picture to a contact on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Deleting a Contact
[Interactive Simulation]
A visual guide for removing a contact from the address book of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Edting a Contact
[Interactive Simulation]
Learn how to edit the information of one of the contacts save on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Discover how to transfer all of your contacts to or from Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Syncing Accounts
[Interactive Simulation]
Learn how to sync contacts between accounts on your Apple iPhone 6s.
How do I transfer contacts to an iPhone 6s from nokia 928?
[Community]
I'm wondering if it is easier to manually put my contacts on my new IPhone 6s?  Has anyone transferred from a Nokia Windows phone to iPhone?  Do the formats match closely?  Thanks
Why Are There Question Marks In My Contact List Entries?
[Community]
I have an Apple 6s plus and started noticing a few months ago that my phone does not recognize certain cell numbers and will list them like this: (812)?555-1212.  the question mark is inside of a black diamond.  I can still text them, but when they reply it will show up as a recognized contact. ...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
How do I prevent an app from using so much data?
[Community]
My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!
Why Do I Need To Turn On Cellular Data?
[Community]
Why do I need cellular data turned on when I have wi-fi in my house on my iphone 6S. Was informed that when you have wi-fi there be no data usage. Can someone show the phone company how this works?
Why am I gett data overages on my iPhone 6s?
[Community]
I upgraded from an iPhone 5s to a 6S Plus about 6 months ago. From the time that the new billing plans with different data levels were instituted, I never came anywhere near using up my 2 GB of data. Suddenly in September 2016, my data usage started going way over the 2GB limit, increasing each month...
Why did an app backup to the cloud on my cellular data despite being connected to a local wifi network?
[Community]
Why did an app backup to the cloud on my cellular data despite being connected to a local wifi network *and* having the iOS9 wifi assist feature disabled?I was backing up some of the contents of my phone to cloud storage while connected to my local wifi network. While working on my Mac, I received an...

Date & Time

Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Discover how to access the mobile network settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on Apple iPhone 6s to change alert sounds, turn off GPS and more.
Apple® iPhone 6s® Simulator: Adding an Account
[Interactive Simulation]
Learn how to add a user account on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
Explore how to use iCloud to back up all your important information and content on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Account Settings
[Interactive Simulation]
Discover how to configure account settings on your Apple iPhone 6s
Apple® iPhone 6s® Simulator: Changing Lock Screen Security
[Interactive Simulation]
Explore how to set up and change the security on your Apple iPhone 6s to prevent others from using it.
Apple® iPhone 6s® Simulator: Changing Notification Sounds
[Interactive Simulation]
A visual guide for changing the sound Apple iPhone 6s makes when you receive a notification.
Apple® iPhone 6s® Simulator: Changing iPhone's Name
[Interactive Simulation]
Learn how to change name of your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to update the operating system of Apple iPhone 6s when an update is available.
Apple® iPhone 6s® Simulator: Configuring Location Settings
[Interactive Simulation]
Discover how to change the location settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Background App Refresh
[Interactive Simulation]
Discover how to adjust your Background App Refresh settings to schedule your apps to update as needed without draining your battery on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Data Usage
[Interactive Simulation]
Explore how to monitor and manage how much data you're using on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing iPhone's Memory
[Interactive Simulation]
Learn how to find the apps or files that are taking up the most space on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing the Battery
[Interactive Simulation]
Explore how to monitor and manage the power supply on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Performing a Factory Reset
[Interactive Simulation]
Learn how to clear all the personal information, apps and other data from Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Removing an Account
[Interactive Simulation]
Learn how to remove a user account on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Setting up Touch ID
[Interactive Simulation]
Learn how to use your fingerprint to keep other people from using your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting Apple iPhone 6s to Airplane mode.
Can I prevent someone from turning off location on their device?
[Community]
I want to track my daughters phone but last time I set it up she turned off location on her phone so I could no longer track her, is there a way to do it where she won't know I am doing it?
How Can I Block Internet Access On My Daughter's iPhone 6s?
[Community]
How can I set the iphone 6S so my child may use it for calls and texting and NOT get on internet?
How do I Update Verizon Carrier Settings?
[Community]
I saw where Verizon is rolling out their new LTE Advanced within roughly 450 cities. I am in one of those cities and wondering what the updated carrier settings are? When I look at my phone under the carrier it says "Verizon 25.0". Is this the most updated settings? I'm just wondering if my phone has...
How do I get my device off of vibrate?
[Community]
Got a apple 6s i phone. Can not get it off vibrate to ring tone to answer phone?
How do I get my device to ring with incoming calls?
[Community]
I phone 6 plus only vibrates how do I get phone to ring with incoming calls?
How do I prevent an app from using so much data?
[Community]
My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!
How do I reset my frozen iPhone 6s Plus?
[Community]
My screen is black it will not light up. Ok called the phone and it does ring however I was unable to answer it. I cannot turn the phone off or on. I need help.
Night Shift - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Where can I toggle my Landscape reading mode?
[Community]
When I turn my phone to read the screen as landscape view.  Nothing happens.  The phone doesn't respond.  Where is the setting for this?
Why Won't The Live Wallpaper Work On My iPhone 6s?
[Community]
I downloaded the live wallpaper and it actually works when I press on it before setting my screen but, when I set it on my screens they don't work, Why????

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Inbox Views
[Interactive Simulation]
Explore how to the inboxes of more than one email account on Apple iPhone 6s.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Why isn't my GPS working?
[Community]
I purchased a new iPhone 6s plus a few weeks ago and I have never had accurate GPS on the phone. I am new to this area and rely heavily on maps, Waze, or Google maps to get me where I'm going. Since my GPS is unreliable, those services frequently being "rerouting" while I'm driving because it thinks I'm...

Home Screen

3D Touch - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Creating Folders
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on Apple iPhone 6s to help organize your apps.
How can I see all the apps I have open?
[Community]
How do I pull up all the files I have opened such as if I have email, Facebook, etc so I can flip thru them?

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Apple® iPhone 6s® Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
Learn how to set a Mobile Hotspot password on Apple iPhone 6s to protect your data connection from unauthorized devices.
Apple® iPhone 6s® Simulator: Turning on Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up Apple iPhone 6s as a Mobile Hotspot, so you can share your data connection with other devices.
Do I still need a mi-fi if my device is a mobile hotspot?
[Community]
Now that I can access my personal hotspot with my iPhone 6s, do I still need my mifi?
How do I set up a mobile hotspot?
[Community]
I have an iPhone 6s with an unlimited data plan. I want to turn it into a personal hotspot so that  my kids can do homework on my MacBook Pro while we drive. The directions on the internet did not really help. It showed a "mobile " setting which I don't have for my  hotspots setting and under...
Is tethering possible on iOS 9.0 or higher with VZW unlimited data?
[Community]
I have an android (Samsung Galaxy Note 3) and thinking about switching to IOS (iPhone 6s Plus). I have never owned an iPhone, and now with the larger screens I would like to see what all the hype is about. But I'd only switch if I can successfully tether with my VZW unlimited data plan.  I have young...

Internet & Web Browser

Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on Apple iPhone 6s, so it's easy to find later.
Apple® iPhone 6s® Simulator: Changing Content Settings
[Interactive Simulation]
Learn how to change the content settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Clearing Browsing Data
[Interactive Simulation]
A visual guide for deleting the web browsing data stored on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of Apple iPhone 6s.
Web Browser - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone 6s® Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on Apple iPhone 6s.

Lock, Unlock, Password & Security

Apple® Article - Using a Passcode
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on Apple iPhone 6s.
Can I access my device if I forgot my login password?
[Community]
how can I get into my phone if I forgot my log in code?
Phone Lock - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Managing Apps on the Home Screen
[Interactive Simulation]
A visual guide to adding and removing apps on the Home screen of Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Managing Open Apps
[Interactive Simulation]
Learn how switch between and close apps that are running on Apple iPhone 6s.

Operating System & Software

Install System Updates - iTunes®
[Device-Specific Instructions]
How Can I Restore The Video Icon After the iOS 10.2 update?
[Community]
   The other day took the iOS 10.2 update by way of the computer using iTunes, to a iPhone 6s plus 128GB. The video icon which came by default is now missing from the home screen, along with the videos.  They were backed up. But when trying to sync them back to the iPhone, using iTunes,...
Is IOS 10 Working Well On The iPhone 6s?
[Community]
How is ios 10 upgrade working on 6s plus?
Is the Carrier Settings Update a legitimate update from Apple?
[Community]
After updating my 6s to 10.2 I am receiving a message: Carrier Settings Update, new settings are available, would you like to update them now? Is this a legitimate update from Apple for my Verizon settings on this phone? This is the first time I have received this message after an update. By the way,...
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
Software Update: Apple iPhone 6s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 6s.
What is a "carrier settings upgrade?"
[Community]
The phone says there is a carrier settings upgrade?  I have the Apple OS update.  This is something different? Since ive never seen this before it might be a virus?
Why isn't my GPS working?
[Community]
I purchased a new iPhone 6s plus a few weeks ago and I have never had accurate GPS on the phone. I am new to this area and rely heavily on maps, Waze, or Google maps to get me where I'm going. Since my GPS is unreliable, those services frequently being "rerouting" while I'm driving because it thinks I'm...
iOS Updates - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
A visual guide for how to put the SIM Card into Apple iPhone 6s.
Can I unlock my phone and use it in China?
[Community]
I currently have an active account with Verizon Wireless, I am going to be traveling to China, what can I do to unlock my phone and use it in China?
Can I use my device in the Philippines by switching SIM cards?
[Community]
I just upgraded to a new iPhone 6SE. In early November I am travelling to the Philippines. I have seen a mention that Verizon Global will rent phones for travel--that is one solution to save money--and I do need to save money. But number two, can't I just pull the SIM? My friend in the Philippines is...
Can I use my iPhone 6s in the philippines?
[Community]
while travelling in the Philippines , i plan on using my iphone 6s there. will this work using globe simcard there?
Can I use my old SIM card?
[Community]
Just got new sim for my 5s couple days ago to correct a problem from VW. My new 6s came with a sim in the phone. Can I use the old sim or do I have to use the new sim?
How Do I Replace My Lost Sim Card?
[Community]
I'm working in Afghanistan right now and swapped out my SIM card so I could use my iphone 6s over here...   I lost the original.  What do I need to do?  Is there any personal information stored on the original SIM card?
How do I get my new phone connected with the Verizon network?
[Community]
After verifying at Apple Store that my cell was dead after charging at work with faulty socket I'm going to buy new iPhone 6s today but I want to know what  need to do to get it connected with Verizon?
How do I set up an unlocked IPhone 6s Plus?
[Community]
How do we set up an unlocked iPhone 6s Plus from Apple to my Verizon service?
What Sim Card Do I Need For My iphone 6S Plus?
[Community]
If I purchase a Iphone 6S Plus from someone that uses AT&T as their provider can I purchase a new sim card for it to use with me verizon account.  I currently have a 4S andI don't think the sim I have will be compatible with the 6S
Where do I find my PUK code?
[Community]
Hi, got a new Phone today. 6s and locked my sim. now I need a code to unlock the PUK
Why did my iPhone 6s Plus Display No Service Today?
[Community]
I was in my home area. Why would i look at my phone & it displayed "No Service" So i had to reboot it, Now it's ok. But the other day it said "Cannot read your Sim Card?

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Silent Mode - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Adding Video to an iMessage Conversation
[Interactive Simulation]
Discover how to send a video message on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Adding Voice to an iMessage Conversation
[Interactive Simulation]
Learn how to send a recorded voice message to a contact with iMessage on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Changing Message Settings
[Interactive Simulation]
Discover how to change messaging settings on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Deleting Conversations
[Interactive Simulation]
A visual guide for how to delete iMessage conversations on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Send Messages as SMS
[Interactive Simulation]
Discover how to send text-only messages with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Sending a Text with an Attachment
[Interactive Simulation]
A visual guide for attaching a file, such as a picture or video, to a text message on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
An visual guide for how to stop being notified when you receive a new group message on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Turning iMessage On or Off
[Interactive Simulation]
Learn how to turn iMessage off and on with Apple iPhone 6s.
Can I Block Text Messages from a contact but not phone calls?
[Community]
Can you block an individual's text messages but NOT block the same individual's phone calls?
How can I group text without using data?
[Community]
When I first got my 6s, I could group text with no problems. Now I can only send/receive the group texts with data on. I've tried adjusting all the setting options Nothing seems to work.
How do I transfer my texts?
[Community]
Just upgraded to the 6s plus from a droid maxx. How do I get my text messages moved over?
What Is The Difference Between Green And Blue Message Bubbles?
[Community]
Should I be getting all message thru imessage? I don't. And. why are some messages green rather than blue? How do I know if I am blocked?
Why does my husband receive my incoming texts on his phone?
[Community]
I added another I phone to my account.  My incoming texts go to his phone instead of mine.
Why doesn't my daughter get text messages when she is out of data?
[Community]
Ok so here's the scoop. My daughters iPhone will not get text messages regular texts not iMessages when she's out of data. I seem to be able to get her messages but she doesn't get mine back until she gets on wifi or gets more data (I have her limited on data via family base) I don't get this. My plan...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone 6s® Simulator: Creating a Medical ID
[Interactive Simulation]
Learn how to create a Medical ID on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Downloading an App for Wallet
[Interactive Simulation]
Discover how to download apps for Apple Wallet on your Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Placing a Video Call
[Interactive Simulation]
Explore how to use FaceTime® to make video calls with Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Restarting iPhone
[Interactive Simulation]
Learn how to turn Apple iPhone 6s off and back on again, the first step in troubleshooting.
Apple® iPhone 6s® Simulator: Scanning a Code into Wallet
[Interactive Simulation]
Learn how to scan bar codes on boarding passes, event tickets and more to store the information in your Wallet on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to make calls or send messages using 3D Touch on you Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using 3D Touch in an App
[Interactive Simulation]
Explore how 3D Touch can help you preview emails, websites and more without actually opening them on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Discover how to use 3D Touch on the Home screen of Apple iPhone 6s, a feature that senses how hard you press on the screen to perform different functions.
Apple® iPhone 6s® Simulator: Using Live Picture
[Interactive Simulation]
Discover how to use Live Photo to add motion and sound to the pictures you take on Apple iPhone 6s.
Apple® iPhone 6s® Simulator: Viewing Health Data
[Interactive Simulation]
Discover how to view your health data on your Apple iPhone 6s.
Can I print from an iPhone 6s?
[Community]
Is there any way to print from my iPhone 6s ?
How can I see all the apps I have open?
[Community]
How do I pull up all the files I have opened such as if I have email, Facebook, etc so I can flip thru them?
How do I get Nfl Redzone on my iPhone?
[Community]
how do i get the nfl redzone on my iPhone?
How do I remove old contacts and information and set up my device as new?
[Community]
sons contacts, photos and notifications on my new iphone 6s  how do I set it up as a new phone with no contacts etc.?
How do I reset my frozen iPhone?
[Community]
New iPhone 6s is frozen.The screen is switching between the white screen with the black apple to a completely grey screen.  I have tried powering down and cannot even get to the screen where it says "slide to power off".  Also have tried resetting by pushing the home button and the sleep button...
How do I turn of my iPhone 6s?
[Community]
how do i turn the phone off i just purchased a couple of weeks ago.. is there a button or something? what am i doing wrong? please help thanks
How do I turn on the flash light on my iphone 6s?
[Community]
how do I turn on the flash light on the iPhone 6s?

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone 6s® Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on Apple iPhone 6s.

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone 6s® Simulator: Connecting to Wi-Fi™
[Interactive Simulation]
Learn how to use Apple iPhone 6s to connect to a Wi-Fi network, so you can access the Internet without using data.
How do I get my iPhone 6 to connect to a network extender?
[Community]
My husband and I both have the same iphone. We have a Samsung network extender. He has no problem making or receiving calls. My phone will not connect to the extender. When I call #48 it says it is not connected. I have my LTE voice/data on.

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