Test Device in Safe Mode - Android™

Note Safe Mode:

  • should always be performed before a hard (factory) reset.
  • allows you to troubleshoot third-party apps that may be causing device issues.
  • temporarily disables all apps installed from the Google Play™ Store.

 

  1. If you don't see 'Safe Mode' displaying on your Home screen, ensure it's enabled by doing the following:
    Note If the instructions below don't apply, visit vzw.com and search for '(Device Name) - Safe Mode'.
    1. Press and hold the Power button until 'Power Off' appears.
    2. Touch and hold Power off until the 'Reboot to safe mode' prompt appears.
    3. Tap OK.
  2. Once Safe Mode has been enabled, perform the following to test functionality:
    • Make and receive calls
    • Send and receive text messages
    • Browse the internet
    • Use available apps
  3. If the issue persists, restart the device by powering it off and back on to exit Safe Mode, skip the steps below then proceed with further device troubleshooting.
  4. If the issue doesn't occur while in Safe Mode, uninstall any recently installed or updated apps one by one.
    Note For example, if you're having issues with your camera, start with apps that use the camera (e.g., QR reader, video chat apps, etc.).
  5. After each removal, restart the device then re-test to see if removing that app resolved the issue.
  6. Once the problem app has been identified, all other apps may be reinstalled.

 

Related Topic: Video Icon Using Safe Mode

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