My Verizon app - Android® - Device Health Check

View this info to identify and fix common issues on your Android device related to the battery, storage, or performance and to check your indoor coverage.

Note Notes:

  • Ensure your app is up to date as the following steps apply to the most recent version.
  • The My Verizon app is only available for Android devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
  • For more info, view this video: Video Icon Getting the Best Performance from Your Android Device

 

Run Service Checks
Manage Automatic Health Check
View Device Health Check History

 

Run Service Checks

  1. From the Home screen, tap the My Verizon app.
  2. Tap the Menu icon Menu icon (upper-left) then tap Devices.
  3. Tap Manage to choose the appropriate device.
  4. From the Manage tab, tap Service check.
  5. From the Device Health Check page, tap any of the following items then follow instructions to make improvements:
    Note Available options vary depending upon device.
    Note Items that can be improved are listed next to an exclamation mark inside a red or yellow circle.
    • Device Health Check
      • Battery
      • Performance
      • Connectivity
      • Storage
    • Home Coverage
      1. Tap Start (at the bottom)
      2. Tap the 'Floor level' and 'Room name' dropdown menus then select the applicable options.
      3. Tap Start testing (at the bottom).
      4. Tap 'Complete testing' or 'Test another room'.
      5. Once you're done testing, enter the desired info in the 'Add a label to this assessment' field.
      6. Tap Save (at the bottom)

 

Note For additional info on the My Verizon app, check out these FAQs.

 

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Manage Automatic Health Check

  1. From the Device Health Check screen (Overview tab), tap Auto Health Check.
  2. Tap the Auto run health check? switch to turn on Switch On icon or off Switch Off icon.
  3. Tap the Dropdown menu Dropdown Menu icon to configure the following as preferred:
    • Time of auto run
      Note Tap OK to set time.
    • Pick a day of the week
  4. Select one of the following:
    Note Selected when a checkmark is present.
    • Run every week
    • Run every two weeks
  5. Tap Cleaning Tasks then select the preferred options from the 'Auto tasks', 'Manual tasks' and 'Periodic photo cleanup' sections.
    Note Available options vary depending upon device.
    Note Selected when a checkmark is present.
    • Turn location off
    • Turn brightness to auto
    • Screen Timeout (Set to default of 60 seconds)
    • Clean cache (Temporary files)
    • Turn NFC off
    • Power Cycle
    • Internal Storage
    • Suspicious Apps
    • Apps Draining Battery
    • Duplicate Photos
    • Burst Photos
  6. Tap Save (at the bottom).

 

Note For additional info on the My Verizon app, check out these FAQs.

 

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View Device Health Check History

  1. From the Home screen, tap the My Verizon app.
  2. Tap the Menu icon Menu icon (upper-left) then tap Devices.
  3. Tap Manage to choose the appropriate device.
  4. From the Manage tab, tap Run service checks.
  5. Tap Device Health Check.
  6. Tap the History tab (at the top).
  7. View the listed results.
    Note To view detailed results of each test, tap the Next icon Next icon (on the right).

 

Note For additional info on the My Verizon app, check out these FAQs.

 

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