Factory Data Reset (Powered Off) - Kyocera DuraForce PRO with Sapphire Shield

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button and the Power button then release the Power button when the Kyocera logo appears on the screen.
    Press and Hold Volume Down Button
  3. Hold the Volume Down button until the boot mode screen appears.
    Power the Volume Down Button
  4. From the Bootloader selection screen, select Wipe data/factory reset.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Select Wipe Data/Factory Reset
  5. From the Android system recovery screen, select Yes.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Select Yes
  6. Select Reboot system now.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Note Allow several minutes for the reboot process to complete.
    Note To set up the device after the reset has completed, refer to Initial Activation and Setup.
    Select Reboot System Now

 

Related Topic: Video Icon Factory Data Reset

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