Verizon Smart Family™ - Android™ - Upgrade or Downgrade Subscription

  • Verizon Smart Family Premium ($9.99/mo) Subscription:
    • Locate family members and set arrival/departure alerts.
    • View activity (e.g., text and calls).
    • Block inappropriate content (e.g., apps and websites).
    • Set time restrictions and data, messaging or voice limits (i.e., usage controls).
  • Verizon Smart Family ($4.99/mo) Subscription:
    • View activity (e.g., text and calls).
    • Block inappropriate content (e.g., apps and websites).
    • Set time restrictions and data, messaging or voice limits (i.e., usage controls).

 

Note To perform the steps below, you need to:

 

Upgrade to Premium Subscription
Downgrade from Premium Subscription

 

Upgrade to Premium Subscription

  1. From the Smart Family parent app, tap the Settings icon Settings icon (upper-right).
  2. Tap Account details.
    Settings with Account details
  3. Tap Subscription.
    Account details with Subscription
  4. Select Verizon Smart Family Premium $9.99/mo.
    Note This option is unavailable if your account has a line on the justkids plan. To remove your Verizon Smart Family subscription, you must first change your plan.
    Subscription options with Verizon Smart Family Premium plan
  5. Tap Save (at the bottom).
    Subscription options with Save
  6. Review the info then tap OK.
    Confirmation prompt with OK
  7. To confirm, tap OK.
    Thank you prompt with OK

 

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Downgrade from Premium Subscription

  1. From the Smart Family parent app, tap the Settings icon Settings icon (upper-right).
    Dashboard with Settings icon
  2. Tap Account details.
    Settings with Account details
  3. Tap Subscription.
    Account details with Subscription
  4. Select Verizon Smart Family $4.99/mo.
    Note This option is unavailable if your account has a line on the justkids plan. To remove your Verizon Smart Family subscription, you must first change your plan.
    Subscription options with Verizon Smart Family plan
  5. Tap Save (at the bottom).
    Subscription options with Save
  6. Review the info then tap OK.
    Confirmation prompt with OK

 

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