Apple® iPhone® XR - Activate / Set Up Device

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  • Verify Find My iPhone is off, then power off the old device before activating the new device.
  • If activation is performed with an incorrect Apple ID or different number, erase all content and settings then sign in to iTunes® with the correct Apple ID while tethered to the computer.
  • If using the Wi-Fi method and a firewall is set up on the computer / Wi-Fi network preventing access to port 443, activation fails.
  • Accounts (e.g., Gmail, email, Cloud, etc.) should be set up after activating the device (see Related Topics).


Note Notes:

  • If activating over Wi-fi, an active Wi-Fi network must be available.
  • If activating via the Cellular network, the device must be in a Verizon wireless LTE area.
  • If you'd prefer to activate your new iPhone on a different mobile number on your account, refer to Activate or Switch devices. 
  • Ensure the device has a charge.
  • Video Camera Icon For a quick overview watch this video.


  1. Press the Power button (top-right edge) to power the iPhone on.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activate a new iPhone.
  2. Swipe up from the bottom of the screen to choose language then tap the country or region.
  3. Tap Set Up Manually.
    Note If you have a previous device on iOS 11 or later, use Quick Start to complete auto sign-in.
  4. Tap the Wi-Fi network, enter the Wi-Fi password then tap Join.
    Note If activating over the Verizon network, tap Use Cellular Connection.
  5. From the Data & Privacy section, tap Continue.
  6. When prompted to set up Face ID, tap 'Continue' or tap 'Set Up Later in Settings'.
  7. Enter a 6-digit passcode, re-enter passcode.
  8. Tap a setup option:
    Note Restoring your backup can take up to 30 minutes to complete. 
  9. Enter your Apple ID and password then tap Next.
    Note If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    Note If you don't have an Apple ID or have forgotten your sign-in info, refer to one of the following:
  10. Review the Terms and Conditions then tap Agree.
  11. From the Express Settings, tap 'Continue' or 'Customize Settings'.
  12. From the Keep Your iPhone Up to Date, tap 'Continue' or 'Install Updates Manually'.
  13. From the iMessage & FaceTime, tap 'Continue' or 'Not Now'.
  14. From the Siri screen, tap 'Continue' or 'Set up Later in Settings'.
  15. From the Screen Time screen, tap 'Continue' or ' Set Up Later in Settings'.
  16. From the App Analytics screen, tap 'Share with App Developers' or 'Don't Share'.
  17. From the True Tone Display screen, tap Continue.
  18. From the Appearance, select 'Light' or 'Dark' then tap Continue.
  19. From the Display Zoom screen, select 'Standard' or 'Zoomed' then tap Continue.
  20. From Go Home screen, tap Continue.
  21. From the Switch Between Recent Apps, tap Continue.
  22. From the Quickly Access Controls, tap Continue.
  23. Swipe up from the bottom of the screen to get started using your iPhone; confirm the status bar at the top of the screen changes from No Service to Verizon.
    Note This process may take 2-3 minutes. If the activation fails, view this support info.


Related Topics: