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Apple® iPhone® XR - Support Overview

Find device-specific support and online tools for your Apple iPhone XR.

Filter all topics below.


Accessories

Apple Watch Series 3 Support Overview

Visit our Apple Watch Series 3 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Apple Watch Series 4 Support Overview

Visit our Apple Watch Series 4 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Apple Watch Series 5 Support Overview

Visit our Apple Watch Series 5 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Apple iPhone XR - Activate / Set Up Device

Here's how to complete the initial setup of your iPhone XR.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set Up Verizon Prepaid Service - Apple® iPhone®

Here's how to set up Verizon prepaid service on your Apple iPhone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Apple iPhone

Here's how to download and install the Content Transfer app on your iPhone.

Content Transfer App - Transfer Content - Apple® iPhone®

Here's how to transfer content with the Content Transfer app with your Apple iPhone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Apple® iPhone®

Here's how to download and install the Content Transfer app on your Apple iPhone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Apple® iPhone® - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple® iPhone® XS Max Simulator: Adding a City to Your Weather Feed

Discover how to add a city to your weather feed on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Changing iPhone's name

Discover how to change the name of your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Enabling the battery percentage display

Find out how to enable the battery percentage display on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Getting to Know the Back of Your iPhone

Discover the features on the back of your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Setting Up iPhone with Quick Start

See how to set up your iPhone XS Max with quick start.

Apple® iPhone® XS Max Simulator: Setting up iPhone manually as a new device

Learn how to type one-handed using QuickType keyboard on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Understanding iPhone Buttons and Features

An interactive map of the Home screen and buttons on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Unlocking the Screen

Find out how to unlock the screen of your iPhone XS Max.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Apple iPhone - Wirelessly Charge the Device

Here's how to charge your iPhone wirelessly.

Apple® iPhone® XR - View Battery Info

Here's info on the battery specs for your iPhone XR.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Maximize Battery Life - Apple® iOS®

Here's how to improve battery performance and extend the lifespan of the battery for your iPhone / iPad.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Apple® iPhone® - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple® iPhone® - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple® iPhone® - Turn Silence Unknown Callers On / Off

Here's how to turn sounds for calls from unknown numbers on or off with your iPhone.

Apple® iPhone® - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Call Waiting - Apple® iOS

Here's how to answer call on your iPhone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Camera, Photos & Videos

Apple® iPhone® XR - Common Camera Settings

Here's how to use common camera settings on your iPhone XR.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Permanently Delete Photos or Videos - Apple® iPhone®

Here's how to permanently delete a picture or video from your iPhone.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Data

Apple® iPhone® XR - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your iPhone XR.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Date & Time

Apple® iPhone® - Auto Date and Time

Here's how to automatically populate the date and time based on your location on your iPhone.

Device ID & Info

Apple® iPhone® - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple® iPhone® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPhone on or off.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Home Screen

Apple® iPhone® XS Max Simulator: Adding and Removing Home Screen Pages

See how to add or remove a home screen page on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Adjusting the auto-lock and brightness preferences

Learn how to adjust the auto-lock and brightness preferences on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Creating Folders

Find out how to create folders on your iPhone XS Max to help organize your apps.

Apple® iPhone® XS Max Simulator: Managing notifications for an app

Discover how to view the notifications on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Removing Widgets

Find out how to remove widgets on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Scheduling a Night Shift®

Find out how to schedule night shift on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Setting iPhone to Silent

Discover how to turn on your iPhone XS Max to silent.

Apple® iPhone® XS Max Simulator: Turning on LED flash for alerts

Discover how to turn on LED flash for alerts on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Viewing Your Notifications

Discover how to view the notifications on your iPhone XS Max.

Hotspot

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple® iPhone® XS Max Simulator: Changing the Language

Discover how to change the language settings on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Charging iPhone

A visual guide on how to charge your iPhone XS Max.

Lock, Unlock, Password & Security

Apple® iPhone® XR - Set Up Phone Lock

Here's how to set up and change settings for the display lock on your iPhone XR.

Apple® iPhone® XR - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone XR.

Apple® iPhone® XR - Unlock Screen

Here's how to unlock your iPhone XR if it's secured with a password, facial scan, etc.

Memory/Storage

Apple® iPhone® XR - Check Device Storage

Here's how to check storage space if your iPhone XR runs slow/crashes, apps freeze, or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Apple® iPhone® XS Max Simulator: Adding Widgets

Learn how to add widgets running on your iPhone XS Max.

Apple® iPhone® XS Max Simulator: Managing Widgets

Learn how to manage widgets running on your iPhone XS Max.

Operating System & Software

Apple iPhone XR - Erase All Content and Settings

Here's how to restore your iPhone XR if it crashes, has a blank or frozen screen or connection issues.

Apple iPhone XR - Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Apple® iPhone® - View Software Version

Here's how to view the current software version for your iPhone.

Apple® iPhone® XR - iOS Updates

Here's how to update the software on your iPhone XR.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

iPhone Upgrade with Previous Software Version - Apple

If you're having issues completing a Restore from Backup when activating a new iPhone, check out this info on viewing the software version.

SIM Card

Apple iPhone - Dual SIM with an eSIM - Add Cellular Plan

Here's info on how to add a cellular plan for your eSIM to your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Change Default Cellular Data Number

Here's how to change the default mobile number used for cellular data on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Change Line Before Calling a Number

Here's how to choose the desired line used before calling a number on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Join Verizon

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Label Cellular Plan

Here's how to label each cellular plan (e.g., Primary, Secondary, etc.) on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Remove Cellular Plan

Here's how to remove a cellular plan from your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Set Preferred Cellular Plan by Contact

Here's how to designate which cellular plan your dual Sim capable iPhone uses to communicate with specific contacts.

Apple iPhone - Dual SIM with an eSIM - Switch Default Voice Line

Here's how to switch the primary line used for voice, SMS, Data, etc. on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Switch Designated iMessage / FaceTime Number

Here's how to change the number that uses iMessage / FaceTime on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Switch SMS / MMS Number

Here's how to change which phone number your messages are sent from on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - View Digitial SIM IMEI

Here's how to view the Digital SIM IMEI for your dual SIM capableiPhone.

Apple® iPhone® XR - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your iPhone XR.

Apple® iPhone® XR - View SIM Card Number

Here's how to view the SIM card number on your iPhone XR.

Apple® iPhone® XS Max Simulator: Inserting and Removing the SIM Card

Find out how to insert and remove a nano SIM card from your iPhone XS Max.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Apple® iPhone® - Turn Noise Cancellation On / Off

Here's how to reduce background noise on calls on your iPhone.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Text & Multimedia Messaging

Apple iPhone - Voicemail to Text

Here's how to convert Voicemail messages on your iPhone to text.

Apple® iPhone® - Delete Message

Here's how to delete a text message from your iPhone.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Apple® iPhone® XS Max Simulator: Customizing Control Center

Discover how to customize control center on your iPhone XS Max.

Verizon Cloud

Verizon Cloud - Apple® iPhone® - Print Pictures

Here's how to print your Verizon Cloud photos from your iPhone.

Visual & Hearing Accessibility

Apple® iPhone® - Manage RTT / TTY Settings

Here's how to manage RTT / TTY settings on your iPhone.

Apple® iPhone® - Turn Assisted Dialing On / Off

If you're getting an error message when placing calls, here's how to check assisted dialing.

Apple® iPhone® XR - Voice Dial

Here's how to enable voice control for number dialing on your iPhone XR.

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Configure VoiceOver Settings - Apple® iOS

Here's how to configure VoiceOver settings for your iPhone or iPad.

Zoom & Magnifier - Apple® iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wallpapers/Theme

Apple® iPhone® XS Max Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your iPhone XS Max.

Wi-Fi & Network

Apple® iPhone® - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your iPhone.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Apple® iPhone® - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on your iPhone.

Wi-Fi Calling - Apple® iPhone® - Determine Wi-Fi Call

Here's how to determine if an active phone call is being transmitted on your iPhone via Wi-Fi Calling.

Wi-Fi Calling - Apple® iPhone® - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.