Unlock a Gmail™ Account

This helps if you can't remember your Gmail username/password or your account has been locked.

Note Notes:

  • When too many unsuccessful attempts to sign in to a Gmail account are made:
    • Google may consider the account as being attacked or about to be compromised.
    • Users may not be able to send mail using their email client.
  • To fix the problem, or if the username or password is forgotten, Google suggests unlocking the CAPTCHA.
    • It may take Google from 3-5 days to send user name/password information to a recovery email address.

 

  1. Launch an Internet browser then navigate to the Gmail website.
  2. Click Need Help?.
  3. Click the appropriate option.

 

I Don't Know My Password

  1. Enter the Google username or Gmail address then click Continue.
  2. Enter the characters as seen on the screen then click Continue.
  3. Enter the answer to the security question then click Continue.
    Note If the security answer is not remembered:
    1. Click Get a password reset link at my recovery email.
    2. Click Continue.
    Note If the security question was answered:
    1. Enter a new password.
    2. Re-enter the new password.
    3. Click Reset password.

 

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I Don't Know My Username

  1. Ensure I don't know my username is clicked then click Continue.
  2. Enter the appropriate information in the fields then click Submit.
    • First name
    • Last name
  3. Click the I'm not a robot check box.
  4. Enter the text in the image seen on the screen the click Verify.
  5. Click Submit.

 

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I'm Having Other Problems Signing In

  1. Enter the Google username or Gmail address then click Continue.
  2. Enter the characters as seen on the screen then click Continue.
  3. Click the appropriate issue then follow the on-screen instructions.
    • I forgot my password
    • I think someone else is using my account
    • I forgot my username
    • I know my username and password, but can't sign in
    • I can't reset my password via SMS
    • I use a Google Apps account
    • I'm having trouble with 2-step verification

 

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