Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, here are some helpful tips. If your device has a removable battery, click here.

  1. Check the charging port for water damage or corrosion.
  2. Check the charging port for bent or broken pins and lint.
  3. If the device won't power on, press and hold the Power button for 5-10 seconds.
    Note If the device powers on, but doesn't hold a charge, power cycle the device then charge fully and re-test.
  4. Ensure a manufacturer-approved wall plug and USB charging cable are used to avoid extended charging times or other charging issues.
    Note If using a wireless charger, ensure it's certified and marked by the Qi logo.
    Qi logo
  5. While connected to the wall charger, attempt to power on the device.
    Note If device doesn't power on, wait 1-2 minutes and re-test.
  6. Verify the device and/or charger display the appropriate charging/LED indicator.
    Note If the battery is extremely low, the display may remain blank for up to 5 minutes before a low battery image appears. It may take 15 minutes to 2 hours before the device can be powered up.
  7. Attempt to power on the device using an alternate manufacturer-approved charger, if available.
  8. If the device still won't power on, trickle charge using a manufacturer-approved USB cable plugged into a computer. Many times devices that are completely dead recover after 45 minutes to 2 hours using this trickle-charge method. After the device recovers, finish charging by plugging into a wall outlet.
  9. While connected to the wall charger, press and hold the Power, Volume Up and Volume Down buttons for 1-2 full minutes.
    Note This process may help power on the device when only pressing the Power button is unsuccessful.


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