Shipping FAQs

The page has answers to questions about shipping options, timing, free 2-day shipping and more.

Shipping Options and Placing an Order

  1. What shipping options are available and how are shipping charges calculated?

    We have a variety of options for devices and accessories.

    Shipping Type
    Order By* Cost
    2-Day 8 PM ET Free*
    Standard Overnight 11 PM ET
    $12.99
    Priority Overnight 11 PM ET
    $14.99
    Saturday 11 PM ET $19.99
    2-Day
    (Accessories only)
    8 PM ET
    Free (orders above $49.99)
    2-Day
    (Accessories only)
    4 PM local time
    $6.99 (orders under $49.99)
    Ground 3 to 5 days
    (Accessories only)***
    4 PM local time
    Free
    In-Store Pickup Anytime** Free


    There's a $2 charge for each additional device or accessory added to any order.

    *Available for purchases placed online for delivery within the US only, excluding Alaska and Hawaii.
    **In-Store Pickup is available during normal business hours at Verizon Wireless owned and operated stores.
    ***Prepaid orders must be completed by 4 PM local time to qualify for same day shipping.

    Shipping charges are calculated based on the options you choose and the number of devices or accessories being shipped.

  2. Can I change my shipping address after I place my order?

    It depends on how long you've been a customer with us.

    New customers - For your security, we don't allow new Verizon Wireless customers to change their shipping address once an order is submitted. To change the address, you must cancel your order and submit a new order with the proper address.

    Current customers - Click the Chat with us button at the bottom right corner of this page to contact one of our representatives to discuss your options for the shipping address to be updated. Devices often ship immediately after an order is placed. If the device is in the process of being shipped, the address cannot be changed or updated.

  3. Will I need to sign for a package that Verizon sends me?

    Yes, we require a signature for any order over $75 from someone at the delivery address.

    The shipping carrier will make 3 delivery attempts. After the final unsuccessful delivery attempt, the order will be returned and canceled.

  4. How long will it take to ship my purchases?

    It depends on which shipping option you select. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii.

    2-day shipping:

    • Orders placed before 8 PM ET Monday - Friday, or before 2 PM ET on Saturday, excluding holidays, will be delivered in 2 business days
    • Orders placed after 2 PM ET on Saturday, and before 8 PM ET on Monday will be delivered on Wednesday*

    Overnight shipping:

    • Orders placed by 11 PM ET Monday - Friday or before 2 PM ET on Saturday, excluding holidays, will be delivered by the next business day
    • Orders placed after 2 PM ET on Saturday and before 11 PM ET on Monday will be delivered on Tuesday*
    • Prepaid and accessory only orders must be ordered by 4 PM local time to qualify for same day shipping.

    Any order placed after the current business day cutoff, will ship the following business day.

    *Subject to credit authorization, verification and inventory availability.

  5. Can I have my shipment sent to a PO Box?

    No, we can't ship to a PO Box. We only deliver to street addresses.

    You can use a PO Box address for billing purposes, but please provide this address after completing the activation process.

  6. Can I pick up my online order in a Verizon Wireless store?

    In-Store Pickup is available in select areas. Please refer to our In-Store Pickup FAQs for more information.

Tracking and Order Status

  1. Where can I find my tracking number?

    After you submit your order, a confirmation email with a tracking number will be sent to the email address indicated in your shipping order.

    You can find your tracking number online in My Verizon from your smartphone, tablet or computer.

    To find your tracking number:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order that has the tracking number you want to view. The tracking number will be listed with the other details about the order.

    You've successfully found the tracking number for your order.

  2. How do I track my shipment?

    You can track your shipments online in My Verizon.

    To track a shipment:

    1. Go to the My Orders page in My Verizon.
    2. Select the order you want to track.
    3. Tap the tracking number link. You'll be taken to the courier's website to track your shipment. If the tracking number does not appear as a link you can click, tracking is unavailable with that courier.

    You've successfully tracked a shipment.

  3. How do I check the status of an order?

    Once you complete your order, you'll receive an email confirming that the order has been shipped. This email will include the order tracking number and an expected delivery date.

    To view more details about your order, including order status go to the My Orders page in My Verizon.

  4. What should I do if I don't get my order by the expected delivery date?

    Check your shipping confirmation email and contact the shipping carrier directly if your order doesn't arrive by the expected delivery date.

  5. What is Verizon's return policy?

    If you're not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee may apply.

    View our Return a Device or Accessory video for more information.

     

  6. Where can I view an invoice for my order?

    You can your find your order invoices on the My Orders page in My Verizon.

    To view an order invoice:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order you want to view the invoice for.
    3. Tap the View Invoice link. A PDF version of the invoice will display.

    You've successfully found the invoice for an order.

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