Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Galaxy Note7
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Convoy™ 3
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ 7
Verizon Jetpack® MiFi® 6620L
LG G4™
Apple® iPhone® 4s
Apple® iPad® 2
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
Samsung Galaxy J3 V
Samsung Galaxy Note® 3
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
LG Cosmos™ 3
Moto Z Force Droid Edition
Brigadier™ by Kyocera
Samsung 4G LTE Network Extender
Apple® iPhone® 7 Plus
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MINI by MOTOROLA
LG G Vista
HTC Desire® 526
LG V10™
LG G2
Pantech 4G LTE Global USB Modem UML290
LG G5
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
LG Extravert™ 2
DROID RAZR M by MOTOROLA
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal® 2 by LG
LG K8 V
DuraXV
Moto Z Droid Edition
Verizon 4G LTE USB Modem 551L
HTC One® (M8)
GizmoGadget™ by LG
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
LG G Pad 8.3 LTE
hum by Verizon
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem UML295
Gear S2
Galaxy Note® Edge
DROID RAZR by MOTOROLA
Nexus 6
Samsung Convoy® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG K4™ LTE
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Verizon LTE Internet and Home Phone
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
BlackBerry® Bold™ 9930 smartphone
Nokia Lumia 928
Transpyre™ Prepaid
Verizon Wireless AirCard® 595
Verizon Ellipsis® 10
HTC Desire® 626
HTC Desire® 530
Moto X™ (2nd Gen.)
Samsung Brightside™
PRIV™ by Blackberry®
Samsung Intensity™ II
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
Moto G™ by Motorola
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
iPad® Air 2
Moto X™ by Motorola
Gear S®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
HTC One®
LG Optimus Zone™ 2 Prepaid
HTC 10™
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
LG Revere®
Microsoft Surface 3
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX HD by MOTOROLA
DROID DNA by HTC
Nokia Lumia Icon
LG Cosmos™ 2
LG Octane™
Samsung Galaxy S® III mini
Samsung Intensity™ III
Samsung Convoy™
LG Revere® 2
Lancet™
DROID by MOTOROLA
HTC One® (M8) for Windows®
LG Exalt™II
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG Accolade™
Lancet™ for Android™
LG G Pad™ X8.3
Galaxy Tab E
Apple® iPad® Air™
Lucid™3 by LG
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
Samsung Galaxy Tab® 4 (10.1)
Ellipsis™ Jetpack® MHS815L
G Pad™ 10.1 LTE
LG enV®3
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Verizon Wireless USB760 Modem
Samsung Gusto®
DROID INCREDIBLE 2 by HTC
G Pad™ 7.0 LTE
HTC One® remix
Google Nexus 7
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Enact™ by LG
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Apple® iPad® with Wi-Fi + 4G
LG Cosmos™
Samsung Haven™
LG VX8300
BlackBerry® Z30 smartphone
Ellipsis® Kids
Samsung Galaxy Tab®
BlackBerry® Bold 9650 smartphone
Pantech Breakout™
Hydro ELITE by KYOCERA
iPad® mini 4
LG Extravert™
Galaxy Nexus by Samsung
DROID X by MOTOROLA
Spectrum™ 2 by LG
Samsung Galaxy Stellar™
Motorola Barrage™
Samsung Illusion™
Motorola MOTO™ W755
HTC Desire® 612
Lucid™2 by LG
LG enV® TOUCH
Verizon Wireless AirCard® 595U USB Modem
Casio G'zOne Boulder®
LG enV®2
Verizon Converged VOIP Device
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
HTC One® max
Samsung Intensity™
LG Migosm
Lucid™ by LG
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
LG Vortex™
DROID 3 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Apple® iPad® with Retina display
ZenPad™ Z8
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Perception™
Samsung Alias™ 2
Samsung Fascinate™
Motorola XOOM™ 4G LTE
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
LG VX5500
Samsung Knack™
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
THUNDERBOLT™ by HTC
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Samsung Gear S2 classic
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Pearl™ Flip 8230 smartphone
LG Optimus Zone™
Nokia 2366i
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
Pantech Marauder™
Samsung Galaxy Tab® S
LG VX5400
Casio G'zOne Brigade®
Intuition™ by LG
Samsung Galaxy Camera®
Samsung SCH-u340
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Moto X™ - Designed by You
Samsung Galaxy Legend™
Samsung Galaxy View
HTC Rhyme™
LG VX8360
DROID CHARGE by SAMSUNG
Samsung Galaxy Note® 10.1
HP Spectre x2
BlackBerry® Curve™ 9330 smartphone
Motorola W385
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Luge™ by Motorola Prepaid
Delphi Connect
Pantech Caper™ Prepaid
Sony Xperia® PLAY
Apple® iPad®
Verizon Wireless Escapade®
HTC Rezound™
Verizon Wireless UM150 USB Modem
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Samsung Alias™
Verizon Wireless G'zOne Type-S
Samsung SCH-u410
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless CDM8975
Samsung SCH-u430
Pantech Crux™
LG Chocolate® Touch
Verizon Wireless Coupe™
HTC Trophy™
Motorola XOOM™
LG VX5300
Spartan GoCam™
LG Dare™
Samsung Juke
Samsung Galaxy Tab® (7.7)
LG Chocolate®
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Voyager™
Spectrum™ by LG
LG Optimus Exceed™ Prepaid
LG VX8350
Revolution™ by LG
LG VX5200
Motorola Adventure™ V750
LG Ally™
LG Enlighten®
Sierra Wireless AirCard® 555D
LG enV®
Blackberry Classic Non-Camera
HP® Mini 1151NR Netbook
BlackBerry® Torch™ 9850 smartphone
Motorola V325
LG VX3300
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
LG VX3200
Samsung Omnia® II
Samsung Rogue™
LG VX6100
Motorola MOTOKRZR K1m
Samsung SCH-a870
Motorola E815
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless PC5750 PC Card
Motorola W315
Pantech PN-215
LG Chocolate® 3
Samsung Continuum™
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a670
DROID XYBOARD 8.2 by MOTOROLA
Gateway® LT2016u Netbook
Motorola V60s
DROID ERIS by HTC
LG Clout™
Nokia 6205
Motorola RAZR V3m in Gray
LG VX4650
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a930
Motorola Rival™
Motorola MOTO™ Z6c World Edition
Casio EXILIM
DROID PRO by MOTOROLA
Samsung Trance™
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung Gleam®
LG VX8700
LG Versa™
Samsung Gem™
Motorola CITRUS™
Motorola Entice™
Verizon Wireless CDM8950
BlackBerry® 8830 World Edition smartphone
Nokia 6215i
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Sharp KIN™ TWO
LG Glance™
Motorola V325i
Samsung N150 Netbook
LG VX4500
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless PN-300
LG VX6000
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-a850
Nokia 7705 Twist™
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 10.1 by MOTOROLA
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung Zeal™
Nokia 2605 Mirage
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Nokia 6315i
Kyocera KPC650
Samsung SCH-u620
Nokia 7205 Intrigue™
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Verizon Wireless Salute™
LG Fathom®
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
LG VX8100
HP® Mini 311-1037NR Netbook
Verizon Wireless V620
Jest™
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Kyocera K323
Motorola T720
Motorola Krave™ ZN4
Pantech PN-820
Motorola Q™
Samsung Saga™
Samsung i600 Smartphone
HTC Apache XV6700
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Kyocera KX444
Kyocera KX1v
LG VENUS™
Motorola MOTORIZR Z6tv
Kyocera SE47
Motorola C343
Motorola V120e
LG V
Motorola MOTOSLVR L7C
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 210-1076NR Netbook
Motorola V325xi
Kyocera KX2
Motorola T300p
Motorola T730
Samsung SCH-a310
Samsung SCH-a530
Samsung Renown™
LG VX4700
HTC Touch Pro™
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Shipping FAQs

The page has answers to questions about shipping options, timing, free 2-day shipping and more.

Shipping Options and Placing an Order
  1. What shipping options are available and how are shipping charges calculated?

    We have a variety of options for devices and accessories.

    Shipping Type
    Order By* Cost
    2-Day 8 PM ET Free*
    Standard Overnight 11 PM ET
    $12.99
    Priority Overnight 11 PM ET
    $14.99
    Saturday 4 PM local time
    $19.99
    2-Day
    (Accessories only)
    8 PM ET
    Free (orders above $49.99)
    2-Day
    (Accessories only)
    8 PM ET
    $6.99 (orders under $49.99)
    Ground 3 to 5 days
    (Accessories only)***
    4 PM local time
    Free
    In-Store Pickup Anytime** Free


    There's a $2 charge for each additional device or accessory added to any order.

    *Available for purchases placed online for delivery within the US only, excluding Alaska and Hawaii.
    **In-Store Pickup is available during normal business hours at Verizon Wireless owned and operated stores.
    ***Prepaid and accessory only orders must be ordered by 4 PM local time to qualify for same day shipping.

    Shipping charges are calculated based on the options you choose and the number of devices or accessories being shipped.



  2. Can I change my shipping address after I place my order?

    It depends on how long you've been a customer with us.

    New customers - For your security, we don't allow new Verizon Wireless customers to change their shipping address once an order is submitted. To change the address, you must cancel your order and submit a new order with the proper address.

    Current customers - You can change your shipping address by calling Customer Service at (800) 922-0204 immediately after placing the order. A Customer Service Representative will connect you with the Deployment Center. If your package hasn't already been sent out, the Deployment Center will help you update your shipping information.



  3. Will I need to sign for a package that Verizon sends me?

    Yes, we require a signature for any order over $75 from someone at the delivery address.

    The shipping carrier will make 3 delivery attempts. After the final unsuccessful delivery attempt, the order will be returned and canceled.



  4. How long will it take to ship my purchases?

    It depends on which shipping option you select. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii.

    2-day shipping:

    • Orders placed before 8 PM ET Monday - Friday, or before 2 PM ET on Saturday, excluding holidays, will be delivered in 2 business days
    • Orders placed after 2 PM ET on Saturday, and before 8 PM ET on Monday will be delivered on Wednesday*

    Overnight shipping:

    • Orders placed by 11 PM ET Monday - Friday or before 2 PM ET on Saturday, excluding holidays, will be delivered by the next business day
    • Orders placed after 2 PM ET on Saturday and before 11 PM ET on Monday will be delivered on Tuesday*
    • Prepaid and accessory only orders must be ordered by 4 PM local time to qualify for same day shipping.

    Any order placed after the current business day cutoff, will ship the following business day.

    *Subject to credit authorization, verification and inventory availability.



  5. Can I have my shipment sent to a PO Box?

    No, we can't ship to a PO Box. We only deliver to street addresses.

    You can use a PO Box address for billing purposes, but please provide this address after completing the activation process.



  6. Can I pick up my online order in a Verizon Wireless store?

    In-Store Pickup is available in select areas. Please refer to our In-Store Pickup FAQs for more information.



Tracking and Order Status
  1. Where can I find my tracking number?

    After you submit your order, a confirmation email with a tracking number will be sent to the email address indicated in your shipping order.

    You can find your tracking number online in My Verizon from your smartphone, tablet or computer.

    To find your tracking number:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order that has the tracking number you want to view. The tracking number will be listed with the other details about the order.

    You've successfully found the tracking number for your order.



  2. How do I track my shipment?

    You can track your shipments online in My Verizon.

    To track a shipment:

    1. Go to the My Orders page in My Verizon.
    2. Select the order you want to track.
    3. Tap the tracking number link. You'll be taken to the courier's website to track your shipment. If the tracking number does not appear as a link you can click, tracking is unavailable with that courier.

    You've successfully tracked a shipment.



  3. How do I check the status of an order?

    Once you complete your order, you'll receive an email confirming that the order has been shipped. This email will include the order tracking number and an expected delivery date.

    To view more details about your order, including order status go to the My Orders page in My Verizon.



  4. What should I do if I don't get my order by the expected delivery date?

    Check your shipping confirmation email and contact the shipping carrier directly if your order doesn't arrive by the expected delivery date.



  5. What is Verizon's return policy?

    If you're not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee may apply.

    View our Return a Device or Accessory video for more information.

     



  6. Where can I view an invoice for my order?

    You can your find your order invoices on the My Orders page in My Verizon.

    To view an order invoice:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order you want to view the invoice for.
    3. Tap the View Invoice link. A PDF version of the invoice will display.

    You've successfully found the invoice for an order.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store