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Verizon In-Store Pickup FAQs

Get your new devices and accessories fast with free In-Store Pickup.

How it works and placing an order
  1. What's In-Store Pickup and how does it work?

    Verizon's In-Store Pickup provides the convenience of buying online, then picking up your purchases in a participating Verizon Wireless store.

    It's a free service, saving time and shipping costs.



  2. How do I place an In-Store Pickup order?

    To place an In-Store Pickup order:

    1. Shop online for the item(s) you'd like to purchase and add them to your shopping cart.
    2. Follow the onscreen prompts to select your plan, device protection, accessories and any other features you may want.
    3. Review your order and click checkout.
    4. Click the PICK UP AT LOCAL STORE tab.
    5. Enter your ZIP code or state in the Search for a Store field, and click Find Stores.
    6. Scroll down to see a list of stores available in your area. Click Pickup From This Store next to the location you want to use to pick up your order.
    7. Enter your Phone Number and Email Address to receive notifications about when your order is ready to pick up.
    8. Follow the onscreen prompts to complete your online checkout.

    After the payment is authorized, you'll receive an email confirming your order. You'll get another email when your order is ready for pickup at the store. In most cases, this takes approximately 2 hours.

    Please do not come to the store until you receive an email letting you know your order is ready for pickup.

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring the following items with you when you come to the store:

    • A valid government-issued photo ID
    • The credit card that was used to place the order online

    Note: We also recommend that you back up your contacts and other content on your device before going to the store.



  3. If I use the In-Store Pickup option, do I pay online or in the store?

    The purchase is completed online. Credit cards and debit cards are the only accepted method of payment for In-Store Pickup orders.

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    You must also bring the following items with you:

    • A valid government-issued photo ID
    • The credit card that was used to place the order online


  4. Where is In-Store Pickup available?

    In-Store Pickup is currently available across the United States at participating Verizon Wireless stores.



  5. Can I change the store I selected for In-Store Pickup?

    Yes, you can change your store selection any time prior to finishing the online order process.



  6. Are all devices and accessories eligible for In-Store Pickup?

    No, some items aren't eligible for In-Store Pickup at this time. However, you'll see which items are eligible and available for In-Store Pickup listed on the order page before completing your purchase.



  7. Can I pre-order my device(s) online and pick them up at the store?

    No, pre-order and backorder items aren't eligible for In-Store Pickup at this time.



  8. Can I use In-Store Pickup to order the latest device when it's released?

    New devices may not be eligible for In-Store Pickup as soon as they're released. The stores need to have sufficient stock before In-Store Pickup is available.

    If a device is eligible for In-Store Pickup, you'll see the In-Store Pickup option during online checkout.



  9. Why isn't the In-Store Pickup option showing up when I try to check out?

    Some items aren't eligible for In-Store Pickup. If the items you're purchasing aren't available in a store near you, or you aren't in an eligible location, the In-Store Pickup option won't appear during checkout.



  10. Can I select multiple pickup stores in one In-Store Pickup order?

    No, you can only select 1 store per order to pick up your items.



Picking up your order
  1. When can I get the equipment I ordered with the In-Store Pickup option?

    You'll receive an email (and text message, if you selected that option during the order process) when your In-Store Pickup order is ready to be picked up.

    Note: The email will also have information on how to back up your contacts and other content before going to the store.



  2. How long will the store hold the order I placed using In-Store Pickup?

    The store will hold your order for 7 days, starting from the date you placed the order online. Any items not picked up within 7 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.



  3. When using In-Store Pickup, where do I pick up my order?

    You can pick up your order from the Verizon Wireless store that you selected online during the order process. When you arrive, inform a Sales Representative that you're there for an In-Store Pickup.

    Note: We recommend that you back up your contacts and other content before going to the store.



  4. If I placed an In-Store Pickup order, can I have someone pick it up for me?

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring the following items to the store:

    • A valid government-issued photo ID
    • The credit card that was used to place the order online


  5. If I use In-Store Pickup, can I add to or change my order once I get to the store?

    Yes. When you arrive at the store, just tell the Sales Representative that you'd like to update your order.



Canceling or returning an order
  1. How do I cancel my In-Store Pickup order?

    You can cancel your In-Store Pickup order in My Verizon or on the Check Order Status page.

    To cancel your order in My Verizon:

    1. Go to the My Orders page online and sign in if asked to do so.
    2. Find the pickup order that you want to cancel and click Cancel my order.
    3. Click the Cancel My Order button.
    4. Select your reason for cancelling and click Cancel my order.

    You've successfully cancelled your order online.

    If you don’t have a My Verizon account, you can still cancel your order online form the Check Order Status page.

     

    1. Get the order number from the email you received confirming that your device is ready to pickup. You can only cancel the in-store pickup online once you've received this email.
    2. Go to the Check Order Status page.
    3. Enter the order number and last name.
    4. Click Check order status.
    5. Enter the account billing Zip Code used on the order.
    6. Click Cancel my order.

    You've successfully cancelled your in-store pickup online.

    Any items not picked up within 7 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.



  2. How do I return items from an In-Store Pickup order?

    You can return an In-Store Pickup item to any Verizon Wireless store.

    You must return it within the return period specified in our Return Policy. A restocking fee may apply.



  3. Where can I get information about other available shipping options?

    Please refer to our Shipping FAQs and Shipping Options Comparison Chart for more information about other shipping options.



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