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Verizon In-Store Pickup FAQs

Get your new devices and accessories fast with free In-Store Pickup.

How it Works and Placing an Order
  1. Verizon's In-Store Pickup lets you buy online and pick up your purchase at a participating Verizon Wireless store or Authorized Retailer.

    It's a free service that saves you time and shipping costs.



  2. To place an In-Store Pickup order:

    1. Shop online for any item you'd like to purchase.
    2. After you select the quantity and other device options, tap or click Check availability under the Pick up in-store section.
    3. Tap or click the Search for a Store field and enter your ZIP code.
    4. Tap or click Find Stores.
    5. Scroll to the store you want to go to and tap or click Pickup From This Store.
    6. Tap or click Next step and follow the onscreen instructions to complete your purchase.

      Note: If no stores are presented, you may want to expand your mile range.

    After the payment is authorized, you'll receive an email confirming your order. You'll get another email when your order is ready for pickup at the store.

    Please don't come to the store until you receive an email letting you know your order is ready for pickup.

    To pick up the order at the store:

    • The Account Owner or Account Manager must be present and bring a valid government-issued photo ID
    • If you paid for the order with a credit or debit card, you must bring that payment card with you

    Note: When you receive the email stating your order is ready to pick up, the email will also include recommended next steps that you should follow.

    Learn more about account roles.



  3. You need to pay online for In-Store Pickup orders. The Account Owner or Account Manager must be present to pick up the order. Learn more about account roles.

    What do I need to bring to the store to pick up my order?



  4. In-Store Pickup is currently available across the United States at participating Verizon stores and Authorized Retailers.



  5. Orders placed after store business hours will be processed the next business day.

    Please don't go to the store until you receive an email or text notification that your purchase is ready for pickup.



  6. You can change your store selection any time prior to finishing the online order process.



  7. No, some items aren't eligible for In-Store Pickup at this time. If an item isn't eligible, you won't see In-Store Pickup listed as an option for that item.



  8. No, pre-order and backorder items aren't eligible for In-Store Pickup at this time.



  9. New devices may not be eligible for In-Store Pickup as soon as they're released. The stores need to have sufficient stock before In-Store Pickup is available.

    If a device is eligible for In-Store Pickup, you'll see the In-Store Pickup option during online checkout.



  10. Some items aren't eligible for In-Store Pickup. If the items you're purchasing aren't available in a store near you, or you aren't in an eligible location, the In-Store Pickup option won't appear during checkout.



  11. No, you can only select one store per order to pick up your items.



Picking up Your Order
  1. You'll receive an email (and text message, if you selected that option during the order process) when your In-Store Pickup order is ready to be picked up.

    Note: The email will also have recommended next steps that you should follow.



  2. Here's what you'll need depending on how you paid for your order:

    Credit/Debit card, Masterpass®* and Apple Pay®* payments

    • A valid government-issued photo ID
    • The credit card or debit card that was used to place the order online. For Masterpass and Apple Pay you still need to bring in your physical card to pick up your order.

    *The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store Pickup order online.



  3. The store will hold your order for 3 days, starting from the date you placed the order online. Any items not picked up within 3 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.



  4. You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process. When you arrive, inform a Sales Representative that you're there for an In-Store Pickup.

    Note: The email will also have recommended next steps that you should follow.



  5. The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring the following items to the store:

    Credit/Debit card, Masterpass* and Apply Pay* payment

    • A valid government-issued photo ID
    • The credit card or debit card that was used to place the order online

    The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store Pickup order online.



  6. Yes. When you arrive at the store, just tell the Sales Representative that you'd like to update your order.



Canceling or Returning an Order
  1. To cancel an In-Store Pickup order, please contact us.

    Note: Any items not picked up within 3 days are automatically canceled. You should receive a refund to your credit card or debit card within 3-5 business days.



  2. If you picked up your merchandise at a Verizon store:

    • You can do a return or exchange at any Verizon store
    • You cannot do a return or exchange at any Authorized Retailer

    If you picked up your merchandise at an Authorized Retailer:

    • You can do a return at any Verizon store or at the same Authorized Retailer from which you picked up your merchandise
    • You can do an exchange at any Verizon store, but cannot do an exchange at any Authorized Retailer

    All returns must be within the return period specified in our Return Policy. A restocking fee may apply.



  3. Please refer to our Shipping FAQs for more information about other shipping options.



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