Verizon In-Store Pickup FAQs

Get your new devices and accessories fast with free In-Store Pickup.

How it Works and Placing an Order

  1. What's In-Store Pickup and how does it work?

    Verizon's In-Store Pickup lets you buy online and pick up your purchase at a participating Verizon Wireless store or Authorized Retailer.

    It's a free service that saves you time and shipping costs.

  2. How do I place an In-Store Pickup order?

    To place an In-Store Pickup order:

    1. Shop online for any item you'd like to purchase.
    2. After you select the quantity and other device options, tap or click Check availability under the Pick up in-store section.
    3. Tap or click the Search for a Store field and enter your ZIP code.
    4. Tap or click Find Stores.
    5. Scroll to the store you want to go to and tap or click Pick up From This Store.
    6. Tap or click Next step and follow the onscreen instructions to complete your purchase.

      Note: If no stores are presented, you may want to expand your mile range.

    After the payment is authorized, you'll receive an email confirming your order. You'll get another email when your order is ready for pickup at the store.

    Please don't come to the store until you receive an email letting you know your order is ready for pickup.

    To pick up the order at the store:

    • The Account Owner or Account Manager must be present and bring a valid government-issued photo ID
    • If you paid for the order with a credit or debit card, you must bring that payment card with you

    Note: When you receive the email stating your order is ready to pick up, the email will also include recommended next steps that you should follow.

    Learn more about account roles.

  3. If I use the In-Store Pickup option, do I pay online or in the store?

    You need to pay online for In-Store Pickup orders. The Account Owner or Account Manager must be present to pick up the order. Learn more about account roles.

    What do I need to bring to the store to pick up my order?

  4. Where is In-Store Pickup available?

    In-Store Pickup is currently available across the United States at participating Verizon stores and Authorized Retailers.

  5. What happens if I place my order when the store is closed?

    Orders placed after store business hours will be processed the next business day.

    Please don't go to the store until you receive an email or text notification that your purchase is ready for pickup.

  6. Can I change the store I selected for In-Store Pickup?

    You can change your store selection any time prior to finishing the online order process.

  7. Are all devices and accessories eligible for In-Store Pickup?

    No, some items aren't eligible for In-Store Pickup at this time. If an item isn't eligible, you won't see In-Store Pickup listed as an option for that item.

  8. Are SIM cards eligible for in-store pickup?

    Yes, to pick up a free 4G LTE SIM card for a new line on your account you can:

    • Go to a Verizon Retail store and get the SIM card that day.*
    • Go to select Authorized Retailers and get the SIM card within 3 days.*
    • Pick up in the store after pre-ordering:

    When you order online you'll have the choice to either:

    • Have the SIM card mailed to you.
    • Pre-order the SIM card and pick it up at a Verizon Wireless Retail store or Authorized Retailer. Your pick up choices will only include locations for which SIM card pick up is available and that have SIM card inventory.

    To get a free SIM card as a replacement for an existing line on your account, you can go to any Verizon Retail store and get the SIM card that day. Pre-ordering for in-store pickup isn't available for SIM cards for existing lines of service.

    Visit our 4G LTE SIM Card FAQs for more SIM card details.

    *For all in-store pickups, the Account Owner or Account Manager has to be there and show a valid, government-issued photo ID.

  9. Can I pre-order my device(s) online and pick them up at the store?

    No, pre-order and backorder items aren't eligible for In-Store Pickup at this time.

  10. Can I use In-Store Pickup to order the latest device when it's released?

    New devices may not be eligible for In-Store Pickup as soon as they're released. The stores need to have sufficient stock before In-Store Pickup is available.

    If a device is eligible for In-Store Pickup, you'll see the In-Store Pickup option during online checkout.

  11. Why isn't the In-Store Pickup option showing up when I try to check out?

    Some items aren't eligible for In-Store Pickup. If the items you're purchasing aren't available in a store near you, or you aren't in an eligible location, the In-Store Pickup option won't appear during checkout.

  12. Can I select multiple pickup stores in one In-Store Pickup order?

    No, you can only select one store per order to pick up your items.

Picking up Your Order

  1. When can I get the equipment I ordered with the In-Store Pickup option?

    You'll receive an email (and text message, if you selected that option during the order process) when your In-Store Pickup order is ready to be picked up.

    Note: The email will also have recommended next steps that you should follow.

  2. What do I need to bring to the store when picking up my In-Store Pickup order?

    Here's what you'll need depending on how you paid for your order:

    • Credit or debit card, Masterpass┬«* or Apple Pay┬«* payments
    • A valid government-issued photo ID
    • The credit card or debit card that was used to place the order online. For Masterpass and Apple Pay you still need to bring in your physical card to pick up your order.

    *The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store Pickup order online.

  3. How long will the store hold the order I placed using In-Store Pickup?

    The store will hold your order for 3 days, starting from the date you placed the order online. Any items not picked up within 3 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.

  4. When using In-Store Pickup, where do I pick up my order?

    You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process. When you arrive, inform a Sales Representative that you're there for an In-Store Pickup.

    Note: The email will also have recommended next steps that you should follow.

  5. If I placed an In-Store Pickup order, can I have someone pick it up for me?

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring these items to the store:

    • Credit or debit card, Masterpass* or Apple Pay* payment
    • A valid government-issued photo ID
    • The credit card or debit card that was used to place the order online

    The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store Pickup order online.

  6. If I use In-Store Pickup, can I add to or change my order once I get to the store?

    Yes. When you arrive at the store, just tell the Sales Representative that you'd like to update your order.

Canceling or Returning an Order

  1. How do I cancel my In-Store Pickup order?

    To cancel an In-Store Pickup order:

    1. Go to My Orders in My Verizon.
    2. Next to your In-Store Pickup order, click Cancel my order.

      Note: To cancel, your order must be in Sent or Ready status.
  2. How do I return or exchange items from an In-Store Pickup order?

    If you picked up your merchandise at a Verizon store:

    • You can do a return or exchange at any Verizon store
    • You cannot do a return or exchange at any Authorized Retailer

    If you picked up your merchandise at an Authorized Retailer:

    • You can do a return at any Verizon store or at the same Authorized Retailer from which you picked up your merchandise
    • You can do an exchange at any Verizon store, but cannot do an exchange at any Authorized Retailer

    All returns must be within the return period specified in our Return Policy. A restocking fee may apply.

  3. Where can I get information about other available shipping options?

    Please refer to our Shipping FAQs for more information about other shipping options.

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