Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
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Samsung Galaxy S7
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Apple® iPhone® 4s
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Verizon MiFi® 4G LTE Global USB Modem U620L
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Verizon Wireless Home Phone
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Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
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LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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LG K4™ LTE
Sony Xperia® Z3v
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Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
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Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
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Moto X™ by Motorola
Microsoft Surface 3
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LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
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DROID RAZR MAXX HD by MOTOROLA
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Verizon Wireless USB760 Modem
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Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
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DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
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DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
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Verizon Ellipsis™ 8 HD
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Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
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Nokia 2366i
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Watch Urbane™ 2nd Edition LTE
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Verizon Converged VOIP Device
LG enV® TOUCH
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HTC One® remix
Hydro ELITE by KYOCERA
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Nokia Lumia 2520
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LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
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Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
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LG Extravert™
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HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
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Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
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LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
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Casio G'zOne Brigade®
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Jetpack® MiFi® 7730L
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Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
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Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
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Samsung Omnia® II
Samsung SCH-u430
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Verizon Wireless PC5750 PC Card
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Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
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DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Verizon In-Store Pickup FAQs

Get your new devices and accessories fast with free In-Store Pickup.

How it works and placing an order
  1. What's In-Store Pickup and how does it work?

    Verizon's In-Store Pickup provides the convenience of buying online, then picking up your purchases in a participating Verizon Wireless store.

    It's a free service, saving time and shipping costs.



  2. How do I place an In-Store Pickup order?

    To place an In-Store Pickup order:

    1. Shop online for the item(s) you'd like to purchase and add them to your shopping cart.
    2. Follow the onscreen prompts to select your plan, device protection options, accessories and any other features you may want.
    3. Review your order and click checkout.
    4. Click the PICK UP AT LOCAL STORE tab.
    5. Enter your ZIP code or state in the Search for a Store field, and click Find Stores.
    6. Scroll down to see a list of stores available in your area. Click Pickup From This Store next to the location you want to use to pick up your order.
    7. Enter your Phone Number and Email Address to receive notifications about when your order is ready to pick up.
    8. Follow the onscreen prompts to complete your online checkout.

    After the payment is authorized, you'll receive an email confirming your order. You'll get another email when your order is ready for pickup at the store. In most cases, this takes approximately 2 hours.

    Please do not come to the store until you receive an email letting you know your order is ready for pickup.

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring the following items with you when you come to the store:

    • A valid government-issued photo ID
    • The credit card that was used to place the order online

    Note: We also recommend that you back up your contacts and other content on your device before going to the store.



  3. If I use the In-Store Pickup option, do I pay online or in the store?

    The purchase is completed online. Credit cards and debit cards are the only accepted method of payment for In-Store Pickup orders.

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    You must also bring the following items with you:

    • A valid government-issued photo ID
    • The credit card that was used to place the order online


  4. Where is In-Store Pickup available?

    In-Store Pickup is currently available across the United States at participating Verizon Wireless stores.



  5. Can I change the store I selected for In-Store Pickup?

    Yes, you can change your store selection any time prior to finishing the online order process.



  6. Are all devices and accessories eligible for In-Store Pickup?

    No, some items aren't eligible for In-Store Pickup at this time. However, you'll see which items are eligible and available for In-Store Pickup listed on the order page before completing your purchase.



  7. Can I pre-order my device(s) online and pick them up at the store?

    No, pre-order and backorder items aren't eligible for In-Store Pickup at this time.



  8. Can I use In-Store Pickup to order the latest device when it's released?

    New devices may not be eligible for In-Store Pickup as soon as they're released. The stores need to have sufficient stock before In-Store Pickup is available.

    If a device is eligible for In-Store Pickup, you'll see the In-Store Pickup option during online checkout.



  9. Why isn't the In-Store Pickup option showing up when I try to check out?

    Some items aren't eligible for In-Store Pickup. If the items you're purchasing aren't available in a store near you, or you aren't in an eligible location, the In-Store Pickup option won't appear during checkout.



  10. Can I select multiple pickup stores in one In-Store Pickup order?

    No, you can only select 1 store per order to pick up your items.



Picking up your order
  1. When can I get the equipment I ordered with the In-Store Pickup option?

    You'll receive an email (and text message, if you selected that option during the order process) when your In-Store Pickup order is ready to be picked up.

    Note: The email will also have information on how to back up your contacts and other content before going to the store.



  2. How long will the store hold the order I placed using In-Store Pickup?

    The store will hold your order for 7 days, starting from the date you placed the order online. Any items not picked up within 7 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.



  3. When using In-Store Pickup, where do I pick up my order?

    You can pick up your order from the Verizon Wireless store that you selected online during the order process. When you arrive, inform a Sales Representative that you're there for an In-Store Pickup.

    Note: We recommend that you back up your contacts and other content before going to the store.



  4. If I placed an In-Store Pickup order, can I have someone pick it up for me?

    The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about Account roles.

    Be sure to bring the following items to the store:

    • A valid government-issued photo ID
    • The credit card that was used to place the order online


  5. If I use In-Store Pickup, can I add to or change my order once I get to the store?

    Yes. When you arrive at the store, just tell the Sales Representative that you'd like to update your order.



Canceling or returning an order
  1. How do I cancel my In-Store Pickup order?

    You can cancel your In-Store Pickup order in My Verizon or on the Check Order Status page.

    To cancel your order in My Verizon:

    1. Go to the My Orders page online and sign in if asked to do so.
    2. Find the pickup order that you want to cancel and click Cancel my order.
    3. Click the Cancel My Order button.
    4. Select your reason for cancelling and click Cancel my order.

    You've successfully cancelled your order online.

    If you don’t have a My Verizon account, you can still cancel your order online form the Check Order Status page.

     

    1. Get the order number from the email you received confirming that your device is ready to pickup. You can only cancel the in-store pickup online once you've received this email.
    2. Go to the Check Order Status page.
    3. Enter the order number and last name.
    4. Click Check order status.
    5. Enter the account billing Zip Code used on the order.
    6. Click Cancel my order.

    You've successfully cancelled your in-store pickup online.

    Any items not picked up within 7 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.



  2. How do I return items from an In-Store Pickup order?

    You can return an In-Store Pickup item to any Verizon Wireless store.

    You must return it within the return period specified in our Return Policy. A restocking fee may apply.



  3. Where can I get information about other available shipping options?

    Please refer to our Shipping FAQs and Shipping Options Comparison Chart for more information about other shipping options.



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