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4G LTE SIM Card FAQs

General Information
  1. A Subscriber Identity Module (SIM) card is a small "smartcard" that's inserted into a Verizon Wireless-certified 4G LTE device. The SIM card lets you access our 4G network and contains your subscriber profile, which includes details about your plan and features.



  2. No, the SIM card has very limited storage, typically 128K to 256K.

     

    Shop our store for a selection of available memory cards.



  3. If you ordered a device online or through Customer Service, you'll need to activate your service before you can use it. To activate your device, go to the Activate or Switch Device page in My Verizon.



  4. Most devices come with a SIM card already inserted in the device. Follow the activation instructions that came with your device. If you need to insert the SIM card, you should find instructions in the SIM packaging, or you can also refer to the User Guide that came with the device.



  5. No, 4G LTE SIM cards are only compatible with Verizon Wireless-Certified 4G LTE devices.



  6. It's unlikely. You may be able to take a Verizon Wireless device to another carrier and get a new SIM card with that carrier. However, you would have to check compatibility with the carrier first.



  7. Yes, the Verizon Wireless 4G LTE SIM card contains all of your subscriber information, so the SIM card is portable and can be used in any Verizon Wireless-certified 4G LTE device. All usage will be billed to the account associated with the 4G LTE SIM card.



  8. Yes, you can use your Verizon Wireless 4G LTE SIM card in any device, as long as it is a Verizon Wireless-certified 4G LTE device. View the Bring Your Own Device page to find out if your device is compatible with your SIM card and explore eligible price plans. Once you've activated your SIM card on an eligible plan, you'll need to insert it in your device.

    If you're not sure how to insert a SIM card into your device, you can refer to your device's User Guide or one of our simulators.

    Note: Your SIM card may already be activated. If you removed it from another active device and didn't deactivate it, then it's still active. All you need to do is insert it in your new device.



  9. The Verizon Wireless 4G LTE SIM card can be secured by using a Personal Identification Number (PIN). Using the SIM PIN can prevent unauthorized usage of your 4G device. The 4G LTE SIM PIN is disabled by default, but you can create your own PIN on your device. The steps to do this on each device may vary, but you'll likely find the option to set up a SIM PIN in the Security menu of your device's settings.

    Once created, you'll need to enter the PIN before you can use the 4G LTE device. The PIN will be requested when you turn your device on for the first time or if the SIM card is transferred from one Verizon Wireless-Certified 4G LTE device to another.



  10. Go to the My Devices page in My Verizon and click My PIN and Unblocking PUK in the right column. Here you can view your SIM PIN and PUK.

    If you've already entered the PIN 3 times unsuccessfully, you'll need to obtain the PIN Unblocking Key (PUK) online (i.e., through My Verizon, My Business Account or Verizon Enterprise Center).

    Note: If the PUK is entered incorrectly 10 times, the SIM card will no longer work and must be replaced.



  11. Tips for handling the SIM card:

    • Avoid touching the gold contacts as much as possible.

    • Don't bend the SIM card.

    • The gold contacts must be aligned correctly to the gold contacts on the device. An angled cut-off notch on the SIM card indicates the orientation of the SIM to the device.

    • If the SIM card is incorrectly inserted, or an incompatible SIM is inserted, you should see an error message, such as "SIM Card Failure" or "No SIM card inserted. Please insert SIM card."

    • Keep the SIM card clean and dry at all times.

    • Avoid extreme temperatures and magnetic fields.


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