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GizmoHub 3.0 FAQs

General Information
  1. GizmoHub 3.0 is the newest version of the GizmoHub app.



  2. The GizmoHub app lets you call, find and control your Gizmo wearable devices. You'll need to download and install the app on your phone to set up your Gizmos. Once they're set up, you can use the app to:

    • Speak with your child - Call your child's Gizmo any time, and your child can call you.
    • Find your child - Check the location of your child's Gizmo with just one tap. You can also schedule a time for the Gizmo to automatically check your child’s location or set GPS boundaries and get notified if your child crosses them.
    • Add contacts - Invite Buddies, Caregivers and other Guardians who can call the Gizmo and receive calls.
    • Send messages to your GizmoGadget™ - Send short text messages to your child's GizmoGadget.
    • Manage your child's Gizmo - You can use GizmoHub app to change settings on the Gizmo like volume, ringtones and fun sounds.
    • Keep your child's information safe - You can protect this app by adding a PIN. Even if your phone is lost or stolen, your child's information will remain protected.


  3. General Changes:

    • GizmoHub 3.0 is now tied to your email address. To get all the new functionality GizmoHub offers, you'll need to create a new account using your email address.

      Note: If you have an existing GizmoTab account, you can continue to sign in to it.

    • The new app now includes an overview dashboard to easily view your active Gizmos. This will provide you with general information about your Gizmo and allows you to access certain settings quickly.
    • Gizmos are now tied to child profiles that you set up. This allows you to tie specific Gizmos to a specific child and make adjustments as needed.

    Location feature changes:

    • There were some naming adjustments to better reflect the app's features. "Schedule locate" is now called "Time-based alert," and "Place alert" has been renamed "Location-based alert."

    Permission changes:

    • "Primary Caregiver" is now called "Guardian 1". Guardian 1 has the same permissions as the Primary Caregiver, and has full access to the Gizmo.
    • Guardian 1 and Guardian 2 are now able to adjust specific features available to Caregivers, like what notifications they'll receive.


  4. Please refer to chart below:

    Contact Types Guardians Caregivers Gizmo Buddy
    Buddy
    Call & get calls from Gizmo
    Text with Gizmo
     
    Locate Gizmo    
    Get Time, Location & other alerts
       
    Turn Gizmo off & change settings      
    Add & manage contacts      

    Note: You can add up to 10 contacts per child.



    • If you are the Guardian, make sure you didn't mistakenly revert to a previous version of the GizmoHub app. Previous versions of the app won't pair with your Gizmo. If you find you've reverted back to an older version of the app, please re-download GizmoHub 3.0.

      Note: Once your Gizmo is paired to the new app, all users/contacts will need to upgrade to the GizmoHub 3.0.

    • If you are a Caregiver, make sure the Guardian has upgraded to GizmoHub 3.0 and created a new account using their email address. Once this is complete, you'll also need to download GizmoHub 3.0 onto your phone. To request access, click one of the links below:



  5. If you recently updated your app to GizmoHub 3.0, you'll need to create a new account before using the new version of the app.



  6. Please try closing the app and re-opening it. If that doesn't work, you'll need to delete the application and re-download it.

    If you continue to have issues opening the app after multiple attempts, please email us at gizmopalsupport@verizonwireless.com with the subject line: Can't log in to GizmoHub after multiple attempts.



  7. If you've recently updated to GizmoHub 3.0 and skipped creating an account, you'll have limited access to your Gizmo.

    We've allowed the option to skip account creation so that you have immediate access to your child's Gizmo in the event you don't have time to create an account. In this limited view, you'll only be able to locate, call and text the Gizmo (if applicable).

    To have full access to the Gizmo, you'll need to create an account.



    • If you're a Caregiver, the Guardian will need to update to GizmoHub 3.0. Once the Guardian updates their app, you'll have access to the child’s Gizmo.
    • If you're a Guardian and you previously deleted the app, you can sync previously added contacts on the device by downloading the GizmoHub 3.0 app, adding your child's profile again, and pairing the Gizmo.


  8. A GizmoHub 3.0 update was released to a small number of customers in the Google Play and Apple App Store. This update added a new look with new account functionality.



  9. You'll need to download the new app in order to create or sign in to your account.

    To request access, please provide your Apple ID or Google Play ID at the link below and follow the directions.



  10. You may have deleted the GizmoHub app. Even with the app deleted, you can still call the child's Gizmo. However, to locate or message the child, the Guardian and Caregiver must have the GizmoHub 3.0 app downloaded on their smartphones.



  11. If you updated your app to GizmoHub 3.0, you'll see an option to skip account creation temporarily to access your Gizmo. However, this will only give you limited access to basic functions and you won't be able to edit your Gizmos until an account is created.



  12. All Gizmos are now tied to child profiles, so this is required in order to pair your Gizmo with the GizmoHub 3.0 app.



  13. Apple and App Store are registered trademarks of Apple Inc.

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