International Travel FAQs

Planning a trip outside the US? Check out our Trip Planner tool to get all your travel use and international plan answers in one place.

Before you travel

  1. Can I use my device while traveling outside the US?

    Most smartphones and some tablets can be used when you travel abroad. You can use our Trip Planner to find out if your device will work for your trip.

  2. How do I get my device ready to use outside the US?

    Before you travel, make sure your device roaming settings are turned on:

    • iOS: Go to Settings, Cellular, and turn on Voice and Data roaming
    • Android™: Steps vary. Some devices may automatically prompt you to allow global data when you arrive at your destination.

     

  3. How will I be charged for using my device when I travel abroad?

    How you're charged depends on which international plan you pick for your travel:

    TravelPass lets you use your mobile phone the way you do at home. You pay a flat, daily rate to take your domestic plan's talk, text and data* with you. You pay only for the days you use your phone.

    Monthly International Plan: You can add a set monthly allowance of talk, text and data to your account for international use. You can choose to have the allowance expire after a month or have it renew monthly until you remove it.

    Visit our International Travel page for TravelPass and Monthly International Plan coverage and pricing details.

    Important: 

    • If you don’t choose an international plan you'll pay per minute, per text and per MB of data used (called Pay as You Go).  Learn more on our International Travel page.
    • Some of our domestic plans include talk, text and data while in Canada and Mexico.**(Calls from the US to Canada and Mexico are also included for no extra cost):
      • Go Unlimited, Beyond Unlimited, Above Unlimited, the new Verizon plan XL and XXL shared data plans
        • Above Unlimited also gives you 5 TravelPasses to use each month in over 185 countries when you add TravelPass to your line. To add, text Travel to 4004. After your 5 included TravelPasses are used you'll pay $10/day.* When you sign up for Above Unlimited your TravelPasses will be prorated for your initial bill cycle.

        *High-speed data applies for the first 0.5 GB/day with 2G reduced speeds thereafter. The daily charge only applies on days you use your service outside of the US, Mexico, Canada, Puerto Rico and the US Virgin Islands.

        **If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

  4. How do I add an international travel plan for my device?

    You can add TravelPass or a Monthly International Plan to your account in my Verizon online, your My Verizon app. You can also add TravelPass by texting Travel to 4004 anytime, from anywhere.

  5. Where can I find out if there's network coverage for my travel destination?

    You can view our international coverage map to check coverage for your trip.

While you're abroad

  1. How do I call the US while traveling internationally?

    To call the US from abroad, enter "+", then the US country code "1" and the 10-digit phone number.

    To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.

  2. Can I use my mobile device while I’m on a cruise ship?

    On select cruise ships you can make and receive calls and/or send and receive text messages. Using data isn't currently available.

    You can check if calling and texting service is available on your cruise ship and if your device will work.

  3. Can I use Wi-Fi calling when I'm outside the US?

    Yes, you can use Wi-Fi when calling back to the US for no additional cost.

    Keep in mind that Wi-Fi calling to any country other than the US is charged at International Long Distance rates (Pay As You Go), no matter what international plan you have.

  4. What happens if I'm traveling near the border of 2 countries?

    When you're traveling, your device scans for the strongest signal. If you’re near a border, it's possible to pick up another country's network if that signal is stronger. If this happens, we send you a message to let you know the rates that apply for that country.

  5. How do I access voicemail while traveling internationally?

    To check your voicemail messages when outside of the US you can:

    • Call your voicemail – Call your Verizon Wireless number in International format ("+1" and then your 10-digit number). Interrupt the greeting by pressing # (pound key) and follow the prompts to navigate to the voice mailbox.
    • Use a Visual Voice Mail app – Basic Visual Voicemail on Android and iPhone is free and included with your smartphone plan. Learn more on our Visual Voicemail FAQ page.
  6. What are international travel data usage alerts?

    You get an "international data spend notification" when your charges reach $250, $500, $1,000 and every $1,000 after that.

    Verizon Business accounts get notices when charges reach $500, $1,000 and every $1,000 after that.

    You can change your alert preferences in My Verizon online or in the My Verizon app.

  7. Is there a limit to the amount of unbilled data I can use?

    Yes, your international travel data is automatically blocked when you reach $500 in unbilled data usage.

    To remove this restriction, call +1 (908) 559-4899 while traveling outside the US.

  8. How do I check my unbilled voice, text or data used while traveling outside of the US?

    To check your unbilled international usage, go to the International Usage and Services page in My Verizon. Select your device. Your international travel usage is listed under My Usage.

  9. If I have a technical problem while traveling, how do I get help?

    Call the International Support Team to get help while traveling, +1-908-559-4899.

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, reach our International Support Team from any landline phone:

    • Enter your country's toll-free number.
    • Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number isn't available for the country you're in, call (908) 559-4899 (toll charges apply).

     

When you return home

  1. Do I need to remove my international plan when I get home?

    No, you don't have to remove your international plan when you return home:

    • TravelPass stays on your line. You won't be charged again until the next time you use your mobile device outside of the US.
    • The Monthly International Plan automatically drops off your account after 30 days, unless you chose the recurring plan, which stays on your account until you remove it.
  2. How long does it typically take for international travel charges to appear on my bill?

    It could take up to 60 days for international travel charges to appear on your bill.

  3. Why do I see international charges on my bill when I already paid for the International plan last month?

    International charges you see on your Verizon bill after you've paid for a Monthly International Travel Plan are most likely additional usage charges.

    Usage charges mean that while you were traveling, you went over the plan's 1- month limit for talk, text or data usage.

  4. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    iPhone is a registered trademark of Apple Inc.

isTealiumFlag=true