International Travel FAQs

Know Before You Go

  1. Will my phone work where I'm going, and how much will it cost to use it?

    To learn about using your phone internationally, sign into our Trip Planner tool. You'll find out if your phone will work where you're going, learn about the coverage you can expect and whether it makes sense to add a short or long term international plan.

  2. Can I use my device while traveling outside the US?

    Most recent smartphones and some tablets are World Devices, but it's best to visit our Trip Planner to find out if your phone will work where you're traveling.

    Don't have a World Device? Shop our World Devices page to find a device that works internationally.

  3. What will it cost if I don't get an international plan and I use my phone outside of the US anyway?

    If you don't set up a travel plan or TravelPass and use your phone outside the US,* you'll be charged Pay as You Go rates, which will be listed as per minute and data usage charges on your bill.

    View Pay as You Go talk, text and data rate details.

    Depending on how much you think you'll use your phone, it might be less expensive to get a short-term international plan like TravelPass. You can use our Trip Planner tool to find a plan to fit your trip.

    Thinking of buying a local SIM Card when you get to your travel country? You do have that option. However, your phone will have a new number which isn't convenient for people who might need to get in touch with you from home.

    *Canada and Mexico calls and texts are included with Above Unlimited, Beyond Unlimited, and XL and XXL shared data plans.

General Information

  1. Where can I view my coverage for my travel destination?

    Your coverage may vary by device. Visit our Trip Planner for device-specific coverage maps. Just tell us where you're going and what device you're taking. Trip Planner shows you the best option for your trip and a link to the coverage map.

  2. What types of international plans are available for traveling outside of the US?

    We offer 2 types of plans for traveling outside the US:

    • TravelPass: When you want to use your mobile phone as you do at home. With TravelPass, you can use your domestic talk, text and data for a flat daily rate. You'll only pay for the days that you use your phone.

    • Monthly International Plan: Add a monthly bundle of talk, text and data to use internationally. For an occasional trip, you can sign up for 1 month and that automatically expires. Or you can set the plan to remain on your line until you remove it, for longer trips or frequent travel.

    Get help choosing the right plan by visiting our Trip Planner tool. Tell us where you're going and which device you're taking and Trip Planner shows you the best plan for your travel needs.

    For more information, including coverage and pricing, visit our International Travel Services page.

    If you have one of our current plans, keep in mind that:

    • Go Unlimited, Beyond Unlimited, Above Unlimited and the XL and XXL shared data plans include talk, text and data* while in Mexico and Canada for no additional cost.
    • With Above Unlimited, you get 5 TravelPasses to use each month in over 185 countries when you add TravelPass to your line. To add it, text "TRAVEL" to 4004. After your 5 TravelPasses, you'll pay $10/day.**
    • When you sign up for Above Unlimited, your TravelPasses will be prorated for your initial bill cycle.

    *High speed data applies for the first 0.5 GB/day with 2G reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.
    **High speed data applies for the first 0.5 GB/day with 2G reduced speeds thereafter. Not available on cruise ships or in non-covered countries. Daily charge only applies on days you use your service outside of the US, Mexico, Canada, Puerto Rico and US Virgin Islands.

  3. What is TravelPass?

    TravelPass lets you use your domestic talk, text and data allowances while traveling outside the US in more than 185 countries for a low daily rate. Visit the TravelPass countries page for more information.

    TravelPass:

    • Pay a flat rate for a 24-hour session rather than per minute, message or MB
    • Daily charge only applies on days you use your service outside of the US, Puerto Rico and US Virgin Islands
    • Daily rate is $5/day in Mexico and Canada* and $10/day in other TravelPass countries**
    • Use your minutes, messages and data allowances from your domestic plan
    • High speed data applies for the first 0.5 GB/day with 2G reduced speeds thereafter

    Learn more about TravelPass at our TravelPass FAQs.

    *On Go Unlimited, Beyond Unlimited, Above Unlimited, and the XL and XXL shared data plans, your talk, text and data while in Mexico and Canada is included without the daily fee. 

    **With Above Unlimited, you get 5 TravelPasses to use each month in over 185 countries, when you add TravelPass to your line. To add it, text "TRAVEL" to 4004. When you sign up for Above Unlimited, your TravelPasses will be prorated for your initial bill cycle.

  4. How much calling, texting or data use can I do if I get either the $70 or $130 Monthly International Travel Plan?

    You can use our International Trip Planner tool to get an idea of what you can do with your international data.

    Just enter:

    • The country you're traveling to
    • The device you'll use
    • How many days you'll be there.

    The tool's usage estimator shows you how many webpages, emails, and minutes for streaming video and audio you can expect with the monthly plans' 0.5 GB or 2 GB of data per day.

  5. How do I add an international travel plan to my device?

    Visit our Trip Planner page first for help picking the right plan for your travel needs.

    To add an international plan:

    Online:

    1. Sign in to the International Usage and Services page in My Verizon.
    2. Select your device.
    3. Tap or click Manage my international plan under Plan information.
    4. Review your current plan, then tap or click Looking to manage international plans?
    5. Under Traveling outside the US, tap or click Manage plans.
    6. Select the international plan and any available options to be added to your device.
      Note: If you have multiple devices on your account, you'll see a separate dropdown for each device. Use these dropdowns to select unique options for each device.
    7. Tap or click Continue to the Next Step.
    8. Follow the onscreen steps.

    My Verizon app:

    1. Open the My Verizon app on your device to perform International Ready Check.
    2. Tap the 3 horizontal bars (Navigation Menu) in the upper-left corner of your screen.
    3. Tap Data Hub.
    4. Tap the International tab.
    5. Tap Manage Plans.
    6. Tap Add new plan.
    7. Tap A travel plan.
    8. Select your device, then tap Next.
    9. Enter your travel destination and cruise name, if applicable.
    10. If applicable, you'll be prompted to pick a plan and review the selection.
    11. Tap Next.
    12. Follow the onscreen prompts to verify your plan change, trip length and expected charges.

  6. How do I get my World device ready to use outside the US?

    Before traveling with your World Device, visit our Trip Planner to find out if your device will work where you're going, get current rates and see calling information for the countries you're traveling to.

    To use your World Device outside the US, you must:

    • Be a customer with 34 days of good account standing in order to use a monthly international plan or a Pay as You Go plan.

    • Make sure your device roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally. To turn on roaming:
      • iOS: Go to Settings, Cellular, and turn on Voice and Data roaming.
      • Android®: Steps vary, but some devices may automatically prompt you to allow global data once you arrive at your destination.
  7. What data speeds can I expect from my 4G LTE device while traveling outside the US?

    4G LTE World Devices are capable of roaming at 4G LTE speeds where available. In other countries, data service is on our roaming partner's GSM network at 3G or 2G speeds.

    If you're using TravelPass in one of the 185+ countries or on a plan that includes talk, text and data in Mexico and Canada, then high speed data applies for the first 0.5 GB/day with 2G reduced speeds thereafter.

    Notes:

    • Visit our Trip Planner to determine if your phone is capable of 4G LTE international travel and to find more information about coverage and pricing.
    • Refer to our International Coverage Map to see where 4G LTE is available.
  8. What are International Services while in the US?

    We offer plans that let you call and send messages to other countries while in the US. For more information on calling rates, visit our International Long Distance (while in the US) pricing page. To learn more about messaging rates, visit our International Messages (while in the US) pricing page.

    International messaging (while in the US) is included at no additional charge with our current unlimited and shared data plans.

Traveling to Mexico or Canada

  1. Can I use my phone in Mexico or Canada?

    It depends on the device. We suggest using a 4G World Device when traveling to Mexico or Canada. Visit our Trip Planner tool before you leave to make sure your phone will work where you're going.

    Turn your device roaming settings on before traveling. If they're off, you may not be able to use Verizon data or voice services internationally. To learn how to turn on roaming see How do I get my World device ready to use outside the US?

  2. Is there a plan specifically for traveling in Mexico or Canada?

    Yes, you can add the Mexico and Canada Plan to your existing plan, or add TravelPass for $5/day to use your domestic talk, text and data allowances.

    On Go Unlimited, Beyond Unlimited, Above Unlimited, and the XL and XXL shared data plans, your talk, text and data while in Mexico and Canada is included without the daily fee.

    Visit our Trip Planner tool for assistance with choosing the best option for your travel needs.

    *High speed data applies for the first 0.5 GB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of those services in those countries may be removed or limited.
    4G World device required.

Using Your Device Outside the US

  1. Can I use my mobile phone to make and receive calls while on board a cruise ship?

    If your phone is a World Device, then you're able to make and receive calls while on board select cruise ships. Cellular data service isn't available on cruise ships while at sea.

    Visit our Trip Planner for service availability and rate information. Enter the cruise ship name and the device you're taking. Trip Planner tool lets you know if you're able to make and receive calls on the ship.

  2. Can I unlock my World Device while traveling overseas to use local service?

    Please review our Device Unlocking Policy for information about unlocking your device while traveling abroad.

  3. How do I make a call while traveling internationally?

    To call the US from abroad, enter "+", then "1" and the 10-digit phone number.

    The international access code is "+".

    To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.

  4. What happens if I'm traveling near the border of 2 countries?

    It's possible to pick up a neighboring country's network when traveling near the border of 2 countries. When a device is roaming and loses its mobile network signal, it scans for a new network, regardless of national boundaries.

    Your wireless device may connect to a network in the neighboring country's network, simply because that network is transmitting a stronger signal than the network of the country you're in. If your device connects to a new network, we'll send you a free welcome text message stating the rates that apply while using that country's network.

    Please visit our Trip Planner for more information, plan options and pricing.

  5. Do I need to change any device settings to connect internationally with my world phone or international data device?

    Before you travel, make sure your device roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

    To turn on roaming:

    1. iOS: Go to Settings, Cellular and turn on Voice and Data roaming.
    2. Android®: Steps vary, but some devices may automatically prompt you to allow global data once you arrive at your destination.
  6. How do I access voicemail while traveling internationally?

    You can check your voicemail messages by calling your mobile number or with the Visual Voicemail app.

    Call Your Voicemail

    1. Call your Verizon Wireless phone number in international format (+1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # (pound key), then follow the prompts to navigate your voice mailbox.

    Some international networks won't let you call your own mobile number. If you can't access your voicemail, use Visual Voicemail or call +1 (845) 613-8700. Follow the prompts to confirm or enter your mobile phone number.

    View a list of countries where you might experience voicemail access issues.

    Use a Visual Voicemail app

    If you have a data connection where you're traveling, you can use Visual Voicemail to access your voicemail messages. If you have iPhone®, Visual Voicemail is included on your device and account. If you have an Android device, you can add Visual Voicemail to your account online in My Verizon for only $2.99/month.

    Note: You'll need to use the International Dialing Instructions format for calling the US from the country you're in.

  7. If I have a technical problem while traveling, how do I get help?

    Call the International Support Team to get help while traveling:

    • Inside the United States: (800) 711-8300
    • Outside the United States: Enter the exit code for the country you're in (e.g. from Europe, enter + from your mobile phone) then enter (908) 559-4899

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, reach our International Support Team from any landline phone:

    1. Enter your country's toll-free number.
    2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number isn't available for the country you're in, please call (908) 559-4899 (toll charges will apply).

Billing and Charges

  1. How long does it typically take for international travel charges to appear on my bill?

    It could take up to 60 days for international travel charges to appear on your bill.

  2. Will I see partial charges on my bill if I add an international plan during the middle of the month?

    No, charges won't be prorated. You won't see partial charges on your bill when you add an international plan.

    Note: If you switch to Above Unlimited, your included TravelPasses will be prorated for your first bill cycle.

  3. What are international travel data usage alerts?

    International travel data usage alerts keep you updated about your data use while traveling outside of the US. You'll receive these messages when your charges reach $250, $500, $1,000 and every $1,000 thereafter.

    Some alerts are required, but you can change the number of alerts you receive through the International Usage and Services page in My Verizon.

    If you have a Verizon Business account, you'll receive alerts when charges reach $500, $1,000 and every $1,000 thereafter.

  4. Is there a limit to the amount of unbilled data I can use?

    Yes, your international travel data is automatically blocked once you reach $500 in unbilled data usage.

    To remove this restriction, call +1 (908) 559-4899 while traveling outside the US. If you're within the US, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

  5. How do I check my unbilled voice, text or data used while traveling outside of the US?

    To check your unbilled international usage:

    1. Sign in to the International Usage and Services page in My Verizon.
    2. Select your device.
    3. Your international travel usage is listed under My Usage.
  6. Why do I see international charges on my bill? I already paid for the $70 International plan last month.

    International charges you see on your Verizon bill after you've paid for a Monthly International Travel Plan are most likely additional usage charges.

    The additional usage charge means that while you were traveling, you went over the plan's 1-month limit for talk, text or data usage. The $70 Monthly International Travel Plan's limits are:

    • 100 minutes of talk
    • 100 text messages sent
    • 0.5 GB of data

    Learn more about additional usage by reading the Charges While You Are Traveling and Data Usage sections on our International Services Terms & Conditions page.

     

  7. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    iPhone is a registered trademark of Apple Inc.

isTealiumFlag=true