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International Travel FAQs

Click here to jump to answers to the most popular questions:

General Information
  1. Can I use my device outside the US?

    It depends on your device.

    1. World Devices: These devices can be used in the US and in more than 220 other countries. In addition to CDMA, they’re built with 1 or more of the following technologies:
      Visit our World Devices page to find a device that works internationally.

    2. Non-World (CDMA only) devices: These devices are designed to use network technology available only in the US, Puerto Rico and US Virgin Islands. They won’t work in other countries.

    Visit our Trip Planner to determine if your phone will work in a specific county and to get more information about coverage and pricing options.

    Before you travel, make sure your device's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally. To learn how to turn on roaming see How do I get my World smartphone ready to use outside the US?

    Note: If you have the My Verizon app, use International Ready Check to see if your device is compatible with a specific country or cruise ship.



  2. Can I use a Verizon Wireless prepaid phone when I travel outside the US?

    Prepaid phones have limited roaming capability. Visit the Prepaid International Roaming page for more information.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  3. Where can I view my coverage for my travel destination?

    Your coverage may vary by device. Visit our Trip Planner for device-specific coverage maps. Just tell us where you're going and what device you're taking. Trip Planner shows you the best option for your trip and a link to the coverage map.



  4. What data speeds can I expect from my 4G LTE device while traveling outside the US?

    4G LTE World Devices are capable of roaming at 4G LTE speeds where available. In other countries, data service is on our roaming partner's GSM network at 3G/2G speeds.

    If you're on TravelPass or on a plan that includes talk, text and data in Mexico and Canada, then 4G data speeds apply for the first 512 MB/day with reduced speeds thereafter.

    Notes:

    • Visit our Trip Planner to determine if your phone is capable of 4G LTE international travel and to find more information about coverage and pricing.
    • Refer to our International Coverage Map to see where 4G LTE is available.

    If your device won't work as desired, visit our International Travel Program FAQs for more information about using another device from Verizon Wireless while traveling.



  5. What are International Travel Services?

    Whether you're in the US or traveling to more than 220 countries, International Travel Services lets you use your World Device to make and receive calls, and use data.

    For more information, including coverage and pricing, visit our International Travel Services page.



  6. What are International Services while in the US?

    We offer plans that let you call and send messages to other countries while in the US. For more information on calling rates, visit our International Long Distance (while in the US) pricing page. To learn more about messaging rates, visit our International Messages (while in the US) pricing page.

    Note: With The Verizon Plan and The MORE Everything® Plan, international messaging (while in the US) is included at no additional charge.



  7. How do I get my World smartphone ready to use outside the US?

    In order to use your World Device outside the US, you must:

    • Be a customer with 34 days of good account standing in order to use a monthly international plan or a pay as you go plan. To add TravelPass you're not required to have service for 90 days or have good account standing.

    • Add an international travel plan to your account, unless you have TravelPass. Add TravelPass to your account at any time and you'll only be charged the daily fee for the days you use your device while traveling in a qualified country.

      Before traveling with your World Device, visit our Trip Planner to change your international plan. You can also use Trip Planner to find out if your device will work where you're going, get current rates and see dialing information for the country you'll be in.

    • Make sure your device's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally. To turn on roaming:
      • iOS: Go to Settings, Cellular, and turn on Voice and Data roaming.
      • Android™: Steps will vary by device, however, some devices may automatically prompt you to allow global data once you arrive to your destination.


  8. How do I add an international travel plan to my device?

    You can add an international travel plan online through the My International Usage and Services page in My Verizon or with the My Verizon app. Before you leave, visit our Trip Planner page for help picking the right plan for your travel needs.

    Note: If you have multiple devices on your account, you'll see a separate dropdown for each device. Use these dropdowns to select unique options for each device.

    Note: When reviewing your changes, you may have the option to choose when you want the changes to take effect.

    To select a different date than the one recommended:

    1. Click Change start date?
    2. Select a new date.
    3. Click Confirm.

    You've successfully changed the start date of your international travel plan.

    Note: If you're on a business account, visit My Business Account to add the International Plan.



  9. How long does it typically take for international travel charges to appear on my bill?

    It could take up to 60 days for international travel charges to appear on your bill.



  10. What are the rates for calls, texts and data while traveling outside the US?

    Visit our Trip Planner for coverage and rate information. Let us know where you're going and the device you're taking. Trip Planner gives you personalized recommendations, and you can easily change your plan as well.



Traveling to Mexico and/or Canada
  1. Can I use my phone in Mexico and/or Canada?

    It depends on your phone. For traveling to Mexico and/or Canada, we suggest using a 4G World Device. Visit our Trip Planner tool before you leave to make sure your phone will work where you're going.

    Before you travel, make sure your device's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally. To learn how to turn on roaming see How do I get my World smartphone ready to use outside the US?



  2. Is there a plan specifically for traveling in Mexico and/or Canada?

    Yes, you can add the Mexico and Canada Plan to your existing plan, or add TravelPass for $5/day to use your domestic talk, text and data allowances. On the new Verizon Plan Unlimited your talk, text and data* while in Mexico and Canada is included without the daily fee. For a monthly fee, you can also add various amounts of minutes, texts and data to your monthly plan.

    *4G data speeds apply for the first 512 MB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of those services in those countries may be removed or limited. 4G World device required.

    Visit our Trip Planner tool for more information. Let us know where you're going and what device you're taking, and Trip Planner suggests the best option for your travel needs.

     



  3. How does the new Verizon Plan work when I'm in Mexico and/or Canada?

    The new Verizon Plan Unlimited gives you unlimited calling to Mexico and Canada. Plus use your domestic talk, text and data* allowance while in Mexico and Canada at no additional charge. Learn more about the new Verizon Plan Unlimited.

    *4G data speeds apply for the first 512 MB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.



Using Your Device while Outside the US
  1. Can I use my mobile phone to make and receive calls while on board a cruise ship?

    If your phone is a World Device, then you're able to make and receive calls while on board select cruise ships. Cellular data service isn't available on cruise ships while at sea. For service availability and rate information, visit our Trip Planner. Tell us the name of the cruise ship and the device you're taking, and our Trip Planner tool lets you know if you're able to make and receive calls on the ship.

    Before you travel, make sure your device's roaming settings are turned on. To learn how to turn on roaming see How do I get my World smartphone ready to use outside the US?



  2. Can I use my email, apps and other features that use data while traveling outside the US?

    Email, apps and other features that use data are subject to local capabilities and may not be available while traveling internationally. Check out our International Travel Tips page for more information about managing these features.



  3. What devices support international data while traveling outside the US?

    World Devices support international data usage. Visit our World Device page to view a list of supported devices, including smartphones, tablets, Mobile Hotspots, Verizon Jetpacks® and USB modems. To see if your device will work while traveling outside the US, visit our Trip Planner for more information.



  4. What types of international plans are available for traveling outside of the US?

    We offer the following plans for traveling outside the US:

    • Daily plan: Only pay for the days that you use your phone.

    • One-month plan: Lasts for 1 month and then automatically expires. This is ideal for infrequent travelers and trips that last a month or less.

    • Month-to-month plan: Remains on your account and you'll be billed automatically each month. A common choice for frequent travelers and trips longer than a month.

    Need some help choosing the right plan? Try our Trip Planner tool. Just tell us where you're going and the device you're taking. Trip Planner will let you know which plan is best for your travel needs.

    Get more flexibility and international options with the new Verizon Plan Unlimited. The new Verizon Plan Unlimited includes talk, text and data* allowances while in Mexico and Canada at no additional charge. Learn more about the new Verizon Plan Unlimited.

    *4G data speeds apply for the first 512 MB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.



  5. Will I see partial charges on my bill if I add an international plan during the middle of the month?

    No, the charges won't be prorated. You won't see partial charges on your bill when you add an international plan.



  6. Where can I use International Services while traveling outside the US?

    We currently support voice, text and data use in more than 200 countries. Visit our Trip Planner to see if you'll be able to use international data where you're traveling and to select the best plan for your travel needs.

    Note: If you have the My Verizon app, you can use International Ready Check to see if your device can be used on your trip.



  7. Can I unlock my World Device while traveling overseas to use local service?

    Please review our Device Unlocking Policy for information about unlocking your device while traveling abroad.



  8. How do I make a call while traveling internationally?

    Dialing patterns vary by country. You can access the dialing pattern for different countries by using our Trip Planner. Let us know where you're going and the device you're taking, and the Trip Planner tool suggests the best plan option for your needs along with a link to view the specific dialing instructions.



  9. Do I need to change any device settings to connect internationally with my World phone or international data device?

    Before you travel make sure your device's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

    To turn on roaming:

    • iOS: Go to Settings, Cellular, and turn on Voice and Data roaming.
    • Android™: Steps will vary by device, however, some devices may automatically prompt you to allow global data once you arrive to your destination.

    If your device OS is not iOS or Android, refer to your User Guide to learn how to turn on international roaming.



  10. How do I access voicemail while traveling internationally?

    You can check your voicemail messages by calling your mobile number or with the Visual Voicemail app.

    Call Your Voicemail

    1. Call your Verizon Wireless phone number in international format (1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # (pound key), then follow the prompts to navigate your voice mailbox.

    Some international networks won't let you call your own mobile number. If you're unable to access your voicemail, use Visual Voicemail or dial +1 (845) 613-8700. Follow the prompts to confirm or enter your mobile phone number. View the list of countries where you might experience this issue.

    Use a Visual Voicemail app

    If you have a data connection where you're traveling, you can use Visual Voicemail to access your voicemail messages. If you have iPhone®, Visual Voicemail is included on your device and account. If you have an Android device, you can add Visual Voicemail to your account online in My Verizon for only $2.99/month.

    Note: You'll need to use the International Dialing Instructions format for calling the US from the country you're in.



  11. If I have a technical problem while traveling, how do I get assistance?

    Call the International Support Team to get assistance while traveling:

    • Inside the United States: (800) 711-8300
    • Outside the United States: Enter the exit code for the country you're in, then enter (908) 559-4899

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from any landline phone:

    1. Dial your country's toll-free number.
    2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number isn't available for the country you're in, please dial (908) 559-4899 (toll charges will apply).



TravelPassSM
  1. What is TravelPass?

    TravelPass lets you use your domestic talk, text and data allowances while traveling outside the US in more than 100 countries for a low daily rate.

    Instead of paying per minute, per message, or per MB you'll be charged a flat rate with TravelPass. The daily rate is $5/day in Mexico and Canada and $10/day in other countries where TravelPass is available. You'll use your minutes, messages and data allowances from your domestic plan. 4G data speeds apply for the first 512 MB/day with reduced speeds thereafter. The daily charge only applies on days you use your service outside of the US, Puerto Rico and US Virgin Islands.

    Get more plan flexibility and international options with the new Verizon Plan Unlimited. The new Verizon Plan Unlimited gives you unlimited calling to Mexico and Canada. Plus you can take your domestic talk, text and data* allowances with you to Mexico and Canada at no additional charge.

    *4G data speeds apply for the first 512 MB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.



  2. How do I get the TravelPass option?

    You can add TravelPass anytime through the My International Usage and Services page in My Verizon. Before leaving, visit our Trip Planner to find out if TravelPass meets your travel needs.



  3. Which countries are covered with TravelPass?

    TravelPass is available in more than 100 countries. Visit our TravelPass countries page for more information.



  4. What countries can I call with TravelPass while traveling outside of the US, Puerto Rico and US Virgin Islands?

    If you're in a TravelPass country, then you can use TravelPass to call phone numbers within the country you're in or call back to the US. You'll need to add the International Services Enabled feature to your account in My Verizon if you plan to call countries other than the US, the country you're in or plan to travel to a country not covered by TravelPass.

    If you call a country other than the US or the country you're visiting with TravelPass, you'll be charged the international rate for that country. For international rates, visit our International Service Options (while in the US) page.



  5. What devices are eligible for TravelPass?

    TravelPass is available on 4G LTE World Devices, including smartphones, tablets, Mobile Hotspots, Verizon Jetpacks and USB modems. Please visit our Trip Planner for more information.

    Note: If you have the My Verizon app installed on your device, you can also check its eligibility using International Ready Check.



  6. How will I be charged if I travel to a country that's not included in TravelPass?

    If you have TravelPass but go to a country that isn't covered, Pay as You Go Pricing applies. If you're traveling to a country covered in our Preferred Bundle plan, you can also add that Preferred Bundle to your line. The Preferred Bundle pricing will then apply when traveling to countries not covered by TravelPass. Please visit our Trip Planner for more information, options and pricing.



  7. When am I charged for TravelPass?

    When you arrive in a country covered with TravelPass and turn on your device, you'll receive an international welcome text message text. Your 24-hour access to TravelPass won't begin until you make or receive a phone call, send a text or use data. Shortly before your 24-hour session ends, you'll receive a text letting you know TravelPass is almost up. If you stop using your device before your 24-hour session ends, you won't be charged again until the next time you use your device internationally. That might be later the next day, next month or even next year.



  8. How will I be charged if I travel to multiple countries covered by TravelPass?

    You're only charged 1 daily fee per 24 hours for TravelPass, even if you travel within multiple covered countries.



  9. What do I need to do if I don't want to be charged another daily fee for TravelPass?

    If you don't want to be charged for another daily fee for TravelPass, stop using your device before your 24-hour TravelPass expires. We recommend that you turn off your device's roaming setting or place your device in Airplane Mode to prevent it from accidentally triggering a TravelPass charge.



  10. Do I have to opt-in daily to use TravelPass?

    No, you don't need to opt-in daily. You'll start another 24-hour session only if you make or receive a phone call, send a text or use data. Shortly before your 24-hour session ends, you'll receive a text letting you know your TravelPass is almost up. If you stop using your device before your 24-hour session ends, you won't be charged again. If you continue to use your device, you'll be charged another daily fee and get another 24-hour session.



  11. Do I need to remove TravelPass when I return back to the US?

    No, you don't need to remove TravelPass when you return to the US. TravelPass only triggers a daily charge when you use your device while traveling outside the US in a qualifying TravelPass country.



  12. I've returned home from my trip, but I just received a message about TravelPass. What does it mean?

    When using TravelPass internationally, you'll receive the following text when an hour remains on your daily session:

    "Your daily TravelPass session will finish in 1 hour. After that, if you're still abroad and use talk, text or data, another daily session will be triggered."

    If you're out of the coverage area or have your device turned off, you may receive the alert when you've arrived home. If you're no longer abroad, the TravelPass session won't be triggered.



  13. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
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