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International Travel FAQs

Planning a trip outside the US and want to know how to use your device? Learn what you'll need to do, how to set up your device and how much it'll cost to use your device on your trip. Check out our Trip Planner tool to get answers in one place.

Prepaid users should visit our Prepaid International page for more information.

For more information about TravelPass®, see our TravelPass FAQs.

Know Before You Go
  1. There are a few important things to know about using your phone internationally. You'll want to know your:

    • Phone's international capability
    • Current plan
    • Coverage at your destination
    • Cost

    Get options and answers in one place with our Trip Planner tool. It just takes a few minutes. Sign in to Trip Planner.

    By signing in to Trip Planner, you'll find out if your phone will work where you're going, view your plan options, find out the coverage you can expect and how much it'll cost to use your device and plan.



General Information
  1. Most recent smartphones and some tablets are World Devices, but you'll want to visit our Trip Planner to determine if your phone will work where you're traveling.

    Don't have a World Device? Shop our World Devices page to find a device that works internationally.



  2. Your coverage may vary by device. Visit our Trip Planner for device-specific coverage maps. Just tell us where you're going and what device you're taking. Trip Planner shows you the best option for your trip and a link to the coverage map.



  3. Whether you're in the US or traveling to more than 220 countries, International Travel Services lets you use your World Device to make and receive calls, and use data.

    We offer 3 types of plans for traveling outside the US:

    • TravelPass: Only pay for the days that you use your phone.

    • One-month plan: Lasts for 1 month and then automatically expires. This is ideal for infrequent travelers and trips that last a month or less.

    • Month-to-month plan: Remains on your account and you'll be billed automatically each month. A common choice for frequent travelers and trips longer than a month.

    Get help choosing the right plan by visiting our Trip Planner tool. Tell us where you're going and which device you're taking and Trip Planner shows you the best plan for your travel needs.

    For more information, including coverage and pricing, visit our International Travel Services page.

    On Go Unlimited or Beyond Unlimited your talk, text and data* while in Mexico and Canada is included without the daily fee. Learn more about Unlimited.

    *High speed data applies for the first 512 MB/day with 2G reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.



  4. TravelPass lets you use your domestic talk, text and data allowances while traveling outside the US in more than 130 countries for a low daily rate. View the TravelPass countries page for more information.

    TravelPass:

    • Pay a flat rate for a 24-hour session rather than per minute, message or MB
    • Daily charge only applies on days you use your service outside of the US, Puerto Rico and US Virgin Islands
    • Daily rate is $5/day in Mexico and Canada* and $10/day in other TravelPass countries
    • Use your minutes, messages and data allowances from your domestic plan
    • High speed data applies for the first 512 MB/day with 2G reduced speeds thereafter

    Learn more about TravelPass at our TravelPass FAQs.

    *On Go Unlimited or Beyond Unlimited your talk, text and data while in Mexico and Canada is included without the daily fee. Learn more about Unlimited.



  5. Visit our Trip Planner page first for help picking the right plan for your travel needs.

    To add an international plan:

    Online:

    1. Sign in to the International Usage and Services page in My Verizon.
    2. Select your device.
    3. Tap or click Manage my international plan under Plan information.
    4. Review your current plan, then tap or click Looking to manage international plans?
    5. Under Traveling outside the US, tap or click Manage plans.
    6. Select the international plan and any available options to be added to your device.
      Note: If you have multiple devices on your account, you'll see a separate dropdown for each device. Use these dropdowns to select unique options for each device.
    7. Tap or click Continue to the Next Step.
    8. Follow the onscreen steps.

    My Verizon app

    1. Open the My Verizon app on your device to perform International Ready Check.
    2. Tap the 3 horizontal bars (Navigation Menu) in the upper-left corner of your screen.
    3. Tap Data Hub.
    4. Tap the International tab.
    5. Tap Manage Plans.
    6. Tap Add new plan.
    7. Tap A travel plan.
    8. Select your device, then tap Next.
    9. Enter your travel destination and cruise name, if applicable.
    10. If applicable, you'll be prompted to pick a plan and review the selection.
    11. Tap Next.
    12. Follow the onscreen prompts to verify your plan change, trip length and expected charges.

      Note: If you're on a business account, visit My Business Account to add the International Plan.


  6. Before traveling with your World Device, visit our Trip Planner to find out if your device will work where you're going, get current rates and see calling information for the countries you're traveling to.

    In order to use your World Device outside the US, you must:

    • Be a customer with 34 days of good account standing in order to use a monthly international plan or a Pay as You Go plan.

    • Add an international travel plan to your account, unless you have TravelPass. You can add TravelPass to your account at any time. You'll only be charged the daily fee for the days you use your device while traveling in a qualified country. Learn more about TravelPass.

    • Make sure your device roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally. To turn on roaming:
      • iOS: Go to Settings, Cellular, and turn on Voice and Data roaming.
      • Android®: Steps vary, but some devices may automatically prompt you to allow global data once you arrive at your destination.


  7. 4G LTE World Devices are capable of roaming at 4G LTE speeds where available. In other countries, data service is on our roaming partner's GSM network at 3G/2G speeds.

    If you're using TravelPass in one of the 130+ countries or on a plan that includes talk, text and data in Mexico and Canada, then high speed data applies for the first 512 MB/day with 2G reduced speeds thereafter.

    Notes:

    • Visit our Trip Planner to determine if your phone is capable of 4G LTE international travel and to find more information about coverage and pricing.
    • Refer to our International Coverage Map to see where 4G LTE is available.


  8. We offer plans that let you call and send messages to other countries while in the US. For more information on calling rates, visit our International Long Distance (while in the US) pricing page. To learn more about messaging rates, visit our International Messages (while in the US) pricing page.

    Note: With the new Verizon Plan, international messaging (while in the US) is included at no additional charge.



Traveling to Mexico and/or Canada
  1. It depends on the device. We suggest using a 4G World Device when traveling to Mexico and/or Canada. Visit our Trip Planner tool before you leave to make sure your phone will work where you're going.

    Turn your device roaming settings on before traveling. If they're off, you may not be able to use Verizon data or voice services internationally. To learn how to turn on roaming see How do I get my World device ready to use outside the US?



  2. Yes, you can add the Mexico and Canada Plan to your existing plan, or add TravelPass for $5/day to use your domestic talk, text and data allowances.

    On Go Unlimited and Beyond Unlimited your talk, text and data* while in Mexico and Canada is included without the daily fee.

    Visit our Trip Planner tool for assistance with choosing the best option for your travel needs.

    *High speed data applies for the first 512 MB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of those services in those countries may be removed or limited. 4G World device required.



Using Your Device while Outside the US
  1. If your phone is a World Device, then you're able to make and receive calls while on board select cruise ships. Cellular data service isn't available on cruise ships while at sea.

    Visit our Trip Planner for service availability and rate information. Enter the cruise ship name and the device you're taking. Trip Planner tool lets you know if you're able to make and receive calls on the ship.



  2. Please review our Device Unlocking Policy for information about unlocking your device while traveling abroad.



  3. To call the US from abroad, enter "+", then "1" and the 10-digit phone number.

    The international access code is "+".

    To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.



  4. It's possible to pick up a neighboring country's network when traveling near the border of 2 countries. When a device is roaming and loses its mobile network signal, it scans for a new network, regardless of national boundaries.

    Your wireless device may connect to a network in the neighboring country's network, simply because that network is transmitting a stronger signal than the network of the country you're in. If your device connects to a new network, we'll send you a free welcome text message stating the rates that apply while using that country's network.

    Please visit our Trip Planner for more information, plan options and pricing.



  5. Before you travel, make sure your device roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

    To turn on roaming:

    1. iOS: Go to Settings, Cellular, and turn on Voice and Data roaming.
    2. Android®: Steps vary, but some devices may automatically prompt you to allow global data once you arrive at your destination.


  6. You can check your voicemail messages by calling your mobile number or with the Visual Voicemail app.

    Call Your Voicemail

    1. Call your Verizon Wireless phone number in international format (1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # (pound key), then follow the prompts to navigate your voice mailbox.

    Some international networks won't let you call your own mobile number. If you can't access your voicemail, use Visual Voicemail or call +1 (845) 613-8700. Follow the prompts to confirm or enter your mobile phone number. View the list of countries where you might experience this issue.

    Use a Visual Voicemail app

    If you have a data connection where you're traveling, you can use Visual Voicemail to access your voicemail messages. If you have iPhone®, Visual Voicemail is included on your device and account. If you have an Android device, you can add Visual Voicemail to your account online in My Verizon for only $2.99/month.

    Note: You'll need to use the International Dialing Instructions format for calling the US from the country you're in.



  7. Call the International Support Team to get assistance while traveling:

    • Inside the United States: (800) 711-8300
    • Outside the United States: Enter the exit code for the country you're in, then enter (908) 559-4899

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from any landline phone:

    1. Enter your country's toll-free number.
    2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number isn't available for the country you're in, please call (908) 559-4899 (toll charges will apply).



Billing and Charges
  1. It could take up to 60 days for international travel charges to appear on your bill.



  2. No, charges won't be prorated. You won't see partial charges on your bill when you add an international plan.



  3. International travel data usage alerts keep you updated about your data use while traveling outside of the US. You'll receive these messages when your charges reach $250, $500, $1000 and every $1000 thereafter.

    Some alerts are required, but you can change the number of alerts you receive through the International Usage and Services page in My Verizon.

    If you have a Verizon Business account, you'll receive alerts when charges reach $500, $1000 and every $1000 thereafter.



  4. Yes, your international travel data is automatically blocked once you reach $500 in unbilled data usage ($1000 for Verizon Business accounts).

    To remove this restriction, call +1 (908) 559-4899 while traveling outside the US. If you're within the US, contact us at (800) 922-0204.



  5. To check your unbilled international usage:

    1. Sign in to the International Usage and Services page in My Verizon.
    2. Select your device.
    3. Your international travel usage is listed under My Usage.


  6. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    iPhone is a registered trademark of Apple Inc.

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