Verizon Cloud - Website - Delete Media

Note Notes:

  • To permanently delete messages from the Verizon Messages app, refer to Delete Messages - Verizon Messages - Website.
  • To delete messages from other messaging apps, they must be deleted from your device.
  • Each mobile number has its own sign-in credentials to access Verizon Cloud content.


  1. From a web browser on a computer, sign in to My Verizon.
  2. From the My Verizon Home page, click Account.
    Verizon home page with emphasis on Account dropdown menu
  3. Click Verizon Cloud.
    Account dropdown menu with emphasis on Verizon Cloud
  4. Click the appropriate tab:
    • Photos & Videos
    • Music
    • Documents
    Click a Tab
  5. Select a file(s) then click the Delete icon.
    Note To select all the pictures/videos, click the box next to the total number of files then click OK if prompted.
    Note It may take a moment to process depending on the number of files in the Cloud.
    Note Selected when a check mark is present.
    Click the Delete Icon
  6. Click OK to confirm.
  7. If prompted, click OK.
  8. To permanently delete files and free up storage space:
    1. Click Settings.
      Click Settings
    2. Click Trash.
      Click Trash
    3. Click Empty Trash Can.
      Click the Empty Trash Can Icon
    4. Click OK.


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