Verizon Cloud

Verizon Cloud offers secure online storage to back up and sync your important contacts, photos, videos, music, documents, call logs and text messages. Access and manage all your content on any of your devices, even while you're on-the-go.
Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Backups

Can I Recover Photos That Were Wiped Off My Phone?
[Community]
When my phone shut down unexpectingly, I lost all of my photos and videos.  I called Verizon and I was talked through the way to restore my photos and videos; however, ALL of my stuff was not restored. I am missing the months of June 2016 to November 2016 when my phone shut down and updated itself....
Can I Retrieve Content That Was Deleted From The Cloud?
[Community]
Somehow my pics and videos on  I cloud got deleted how can I get them back
Can I set my device to back up to the Verizon Cloud automatically?
[Community]
Is it possible to set my IPhone 5S to automatically backup to the Verizon cloud or to backup assistant. The only settings I see is where it will remind me to do. Can it be set to automatically do this, like my Droid did.
Can I store movies on my tablet in the cloud?
[Community]
Can movies downloaded on a tablet be stored to the cloud to free up space on the tablet?
Do I need another account to back up my son's contacts?
[Community]
I am the primary account holder and i have a my verizon account. I recently downloaded the verizon icloud to backup all my contacts. do i need to create another my verizon account to backup my sons contacts. I don't want our contacts to be together
Does cloud backup remove content from a device?
[Community]
Hi all, I'm new to Verizon and cloud services. I set up auto backup to cloud on my new phone without realizing how little storage you get for free.  Now I want to back up more important things than photos. I really need to know if backup removes photos from my phone when it backs them up, or just...
How Do I See Texts That Have Been Backed Up To The Cloud?
[Community]
I've set the "Cloud" app to back up text messages, but how do I see them? I've somehow lost a text and would like to know if it's on the cloud. I tried restoring from the Messaging app but nothing changes. I know I didn't delete it (it was important, and I couldn't have "accidentally" walked through the...
How can I upload what I want to Verizon Cloud?
[Community]
How do I tell it what I want to upload to the cloud?
How can you include Memo files in document backups?
[Community]
Cloud backups are set to backup all documents, however the documents created in the Memo app are not included. Is there a way to include Memo files in backups?
How do I back up apps to Verizon Cloud?
[Community]
How do I back up all the apps on my Galaxy so I can view them on in the Verizon cloud backup?
How do I back up phone numbers for all my devices?
[Community]
How do I back phone numbers for all phones on my account?
How do I change what is backed up to the cloud?
[Community]
How do I change what files are saved to the cloud?  It's been so long since I did the initial backup, I am drawing a blank.... Thanks!
How do I download all of my cloud photos to my computer?
[Community]
How do I download all of my cloud photos to my computer
How do I empty my cloud content by downloading it into a Windows PC file?
[Community]
How do I empty my cloud content by downloading it into a Windows PC file?
How do I prevent our contacts from being merged in the Verizon Cloud?
[Community]
I backed up my phone today to the Verizon Cloud and now my phone has my contacts and my husband's contacts.  How do I get rid of his contacts off of my phone without having to go one by one?  And, how do we prevent this from happening again?
How do I restore pictures that were deleted, sent to trash and emptied?
[Community]
I deleted pictures, then they went to trash, then I emptied trash. How can I get them back from being emptied in trash? Thanks
How do I set the cloud to back up in wi-fi only?
[Community]
How do I set the cloud to backup on wi-fi only?
How do I stop my contacts from being listed twice?
[Community]
I use the cloud to back up everything on my phone after losing my phone at the bottom of the lake and did keep copies of anything on it.. learn how spoiled we are depending on our phones. Anyhow, now that I back up everything once a week the cloud synchronizes with my contact list creating double entries...
How do I switch between two devices on Verizon Cloud?
[Community]
I have 2 smart phones. pic and contacts get backed up to cloud but how dod you switch between the 2 phones? It just shows primary phone
How do I transfer items from cloud to my phone after a hard reset?
[Community]
How do I retrieve/transfer items from the cloud back to my phone after a hard reset? I can access and see all my stuff from my computer, but I can't get it back to my phone.
How do I upload my phone content to the cloud?
[Community]
how do i upload my phone content to the cloud?  how do I verify that it is done?
If I delete what's in the cloud, will it stay on my memory card?
[Community]
If I delete what's in the cloud but have it saved on my memory card, it should still remain on my memory card. Right?
If I upload my files to the cloud and delete them from my device, will they still be in the cloud?
[Community]
If I have all my photos and videos uploaded to the cloud from my phone, then I should be able to totally erase all the data on my phone, right?  It just feels so scary to do this so I want to be sure.  I have like 700 photos!  And once they are on the cloud, would I be able to upload them...
Is it possible to exclude directories from cloud backup?
[Community]
I have asked this question before, but I did not get an answer and my discussion was locked. Is there any way to exclude certain directories from backup to the Verizon Cloud service?I have certain folders of images that I don't want to be backed up.  How can I control this?
Why is the Cloud only backing up some of my photos?
[Community]
After doing a factory reset of my Galaxy S6. I restored the photos from the Cloud to my S6. After that I deleted a lot of photos out of the Gallery and placed the ones I wanted into albums. I then cleared the entire cloud photo respository so I could start fresh with just the ones I wanted. When...
Will my cloud continue to backup my photots if I log off?
[Community]
I'm backing up about 800 photos and it's taking forever.  Will my back up continue if I log off Verizon?

Contacts

Can I export my address book to print?
[Community]
Is there a way to export an address book with names and numbers to print off?
Can I have my Cloud Contacts overwrite my Phone Contacts?
[Community]
Can I default my Cloud Contacts to overwrite my Phone Contacts?
Can I recover deleted contacts with a Verizon Cloud backup?
[Community]
In an attempt to recover my contacts from a Verizon Cloud backup I had, I accidentally hit the backup button on the app and uploaded the current contacts I had on my phone and lost the backup I was trying to restore from that was located on the cloud. To anyone that works for Verizon, is there any way...
Can I restore my original contacts list?
[Community]
I have lost about half my contacts and all of the icons associated with the ones that remain. Is there some way I can restore my original Contacts list from the cloud? This is a Sony Xperia z3v. Thanks. Melanie
Can I update contacts on computer and see changes on my device?
[Community]
How can I update contact phone numbers and addresses on my computer, and see those changes on my phone?
Can i see my daughter's contacts in the cloud?
[Community]
How do I see my daughter contacts in her cloud
Do I need another account to back up my son's contacts?
[Community]
I am the primary account holder and i have a my verizon account. I recently downloaded the verizon icloud to backup all my contacts. do i need to create another my verizon account to backup my sons contacts. I don't want our contacts to be together
How Can I Transfer My Contacts?
[Community]
Transfer contacts
How Do I Retrieve My Contacts From Cloud Storage?
[Community]
my phone is lost. how can I retrieve my contacts from cloud storage online?
How Do I Transfer Contacts From PC To Phone?
[Community]
Need help on how to transfer contacts to phone from myverizon.
How can I replace the contacts on my device with contacts from my cloud?
[Community]
I spent a lot of time editing my contacts in the cloud how can I replace the contacts in my phone with my edited listb
How can I sync my contacts on my new phone?
[Community]
I was able to sync my media, text messages and call logs, but no contacts.  I went on the Cloud and there are now NO contacts on my cloud.  They are also not in the "trash" folder.  Is there a way to fix this?  My old phone was reset at the store in front of me and traded in.
How can I transfer contacts to my Lumia 735?
[Community]
I just started using my Lumia 735.  Sadly VZ Cloud is supported for the Lumia 735.  I have many contacts accumulated over the past 20 years that are stored in VZ cloud with no way to transfer them to the Lumia.  Any suggestions.
How do I Restore Contacts from the Verizon Cloud?
[Community]
Can someone please explain exactally how to restore contacts from the cloud to a phone? I see many people ask this question, but no one has received an actual answer. I have a new S5 and need to restore my contact list from the cloud that has been edited.
How do I Transfer Cloud Contacts To My Phone?
[Community]
I had 515 contacts on my desktop cloud.  All my phone contacts disappeared.  I initiated a sync from the desktop cloud to push those 515 contacts from the desktop cloud to my phone. What happened is the syncing went the wrong direction.  Now all my desktop cloud contacts are gone. ...
How do I copy contacts from the cloud to my device?
[Community]
I have edited my contact list in the cloud and would like to copy it to my phone.  Syncing tends to merge and I get duplicates on my phone.
How do I delete contacts from the Verizon cloud and not my iPhone ?
[Community]
How do I delete contacts from the Verizon cloud and not on my iPhone
How do I delete contacts on the cloud?
[Community]
How to I delete duplicate contacts on the cloud?
How do I download my contacts from the cloud?
[Community]
I droped my phone in water and I need to know how to get my contacts from cloud
How do I move my contacts that are in cloud?
[Community]
I really don't understand it used to be easy to move my contacts to new equipment.  Now I am lost please assist if possible...thanks ahead of time...Bob
How do I prevent our contacts from being merged in the Verizon Cloud?
[Community]
I backed up my phone today to the Verizon Cloud and now my phone has my contacts and my husband's contacts.  How do I get rid of his contacts off of my phone without having to go one by one?  And, how do we prevent this from happening again?
How do I remove contacts from the cloud?
[Community]
Tell me how to remove contact from the cloud.
How do I restore contacts to my Iphone from Verizon Cloud?
[Community]
I have lost my contacts on my Iphone due to an issue I won't describe.  I know the contacts I need back are located on Verizon Cloud.But I am having difficulty figuring out to restore them to my phone.  Any help would be greatly appreciated! I do have some contacts in Icloud but they are...
How do I restore my contact list?
[Community]
I'm replacing a cheap flip phone with an Android phone.  Just before I switched I did a contact backup using Backup Assist.  After I switched I found the Backup Assist Plus app, which I assume is a compatible app that would restore my contacts to my new Android phone.  I launch this app...
How do I restore my contacts from Verizon Cloud?
[Community]
I had to have my phone repaired by Samsung. How do I restore all my contacts from Cloud?RR
How do I restore my contacts from the cloud?
[Community]
I see my contacts on the website, but on my phone cloud does not even list an option to restore contacts.
How do I retrieve my contact inofrmation from Verizon Cloud?
[Community]
I have a samsung sm-G900V 5.0 phone.  How do I transfer my contact information from my verizon cloud to my phone?
How do I share cloud contacts?
[Community]
can/how do you share your cloud contacts with others on your plan
How do I stop my contacts from being listed twice?
[Community]
I use the cloud to back up everything on my phone after losing my phone at the bottom of the lake and did keep copies of anything on it.. learn how spoiled we are depending on our phones. Anyhow, now that I back up everything once a week the cloud synchronizes with my contact list creating double entries...
How do I transfer contacts to my new device?
[Community]
How do I transfer my backup contacts from older phone to new phone
How do I transfer my contact list to the cloud?
[Community]
I have a new phone and all my contact are in the contact list. The problem is i can't transfer them on the cloud. If I open the cloud on my phone it not on there neither.
How do I transfer my contacts from Verizon cloud on my computer to my iPhone?
[Community]
How to transfer my contacts from Verizon cloud on my computer to my Iphone
Why are each of my contacts in Verizon cloud more than 100 times?
[Community]
Deleted all contacts to free up space in Cloud, that in turn erased all but 4 from my phone. The contacts are all in the trash folder but they all have multiple entries 100+ for each(53,293 items) but only 3 dates listed. 8-7-15, 13-31-16, 1-3-17. Cloud online shows I have 202 contacts, app shows 196...
Why are there contacts on my cloud without a names?
[Community]
When I look at my contacts in the cloud, there are 6 contacts listed before the ones in A.  Their names don't start with letters before A., so why?
Why do I see my cloud contacts on my device but not my computer?
[Community]
when i go into the app on my device I see 605 contacts there.  But when I go online through my laptop it shows 5 contacts.  Why is that?
Will Content be Deleted Off My Phone If It's Deleted Off My Cloud?
[Community]
If I delete messages from my verizon account online, does it delete the text messages on the actual phone?
Will updating a contact in the cloud make the same change on my device?
[Community]
If i update a contact online will it update and overwrite the one on my phone?

Install & Set Up

Can I access Verizon Cloud on my PC?
[Community]
Can I only accesss whats in my VZ Cloud thru my app on my iPhone, or can I also accessit thru a PC??
Can I set up cloud from my pc?
[Community]
One of the phones on my plan just stopped working.  Arrangements need to be made for a replacement still, but none of the information was backed up on the cloud.  The phone still powers on and functions, but the screen is unresponsive.  Is there any way to set up and back up the phone's...
Can I share Cloud space with other devices on my plan?
[Community]
Can I share my Cloud space with other phones on my plan??
How do I access Verizon Cloud?
[Community]
how do i access the cloud to see whats on there?
How do I access the cloud for other devices on our plan?
[Community]
My husband's phone is indicating that his Verizon Cloud is almost full.  When I sign into our Verizon account I can only see my Cloud contents.  How to I get to his?
How do I access the cloud from my pc?
[Community]
how to access the cloud from my pc?
How do I download Verizon Cloud to my iPhone?
[Community]
I need download my Verizon cloud back up to my new iPhone.  help
How do I use the cloud on my other device?
[Community]
Contacts and pictures

Manage Subscription

Can I Buy More Cloud Storage If Need It?
[Community]
I'm thinking of switching plans but the plan only has 5gb of storage. That's not enough. Can I purchase more?
Can Two Phones Share The Same Verizon Cloud?
[Community]
I'm trying to view photos on my Verizon cloud on my laptop in my Verizon account where we have two cell phones in the account. I'm only able to view the photos from one cell but not the other. We both have a Verizon cloud app on our separate phones where we can see only the photos taken with that phone...
Does cloud use data from your plan?
[Community]
Does using the Verizon Cloud to backup your phone use cellular data from your phone's plan? Does it only transfer when you are on WiFi?
How much does Verizon Cloud cost?
[Community]
I am trying to figure out what it costs to use Verizon cloud?

Media

Can I Back Up My Contacts But Not My Pictures?
[Community]
how to back up contacts but not have cloud have all my pictures and videos etc etc very creppy
Can I Delete Text Messages To Free Up Space On The Cloud?
[Community]
My Cloud is completely full due to text messages. It will not allow me to retrieve them to delete them. Can I delete text messages on the cloud and get my space back?
Can I Organize Pictures Into Folders In My Cloud?
[Community]
I would like to create new folders and organize the pictures I have stored on the cloud into those folders, according to theevent or topic tinvolved.  Can I do this and, if so, how do I create the new folders or move various pictures into them?
Can I Recover Info From The Cloud And Move It To Another Device?
[Community]
How do I recover any and all that is stored in the cloud and move it to another device?
Can I Recover Photos That Were Wiped Off My Phone?
[Community]
When my phone shut down unexpectingly, I lost all of my photos and videos.  I called Verizon and I was talked through the way to restore my photos and videos; however, ALL of my stuff was not restored. I am missing the months of June 2016 to November 2016 when my phone shut down and updated itself....
Can I Save My iTunes Library To The Cloud?
[Community]
How do I get my iTunes library saved to cloud?
Can I access Verizon Cloud on a deactivated account?
[Community]
how can I access a verizon cloud on inactive account
Can I access texts that are backed up to the cloud?
[Community]
I uploaded all of my texts into the cloud to transfer them to another phone. How can I view them when I access the cloud on my computer?
Can I clear up space on my Verizon Cloud without deleting my pictures?
[Community]
A couple of months ago, I transferred my backed up files to Verizon Cloud.  I must admit, cloud storage is something I really am a novice about...have always used actual storage on a drive.  Love the idea of using the cloud but can't quite say I understand the process, security risks, etc. ...
Can I delete multiple pictures from the cloud at once?
[Community]
I wish to "clean up" my pics. Is there a way to view dozens at one time as to edit/delete?
Can I delete photos off my phone after moving to the Cloud?
[Community]
Can I delete photos off my phone after moving them to the Cloud?
Can I delete pictures from my phone if they are backed up to the cloud?
[Community]
Hi.I was wondering, I have an iPhone and after I upload my pictures and video to VZ Cloud, can I delete them from my phone to save some space?I mean, if I want to show someone a picture or a video, I can just open the VZ Cloud app and all my pics n videos are right there.  So, why keep them on my...
Can I download pics from the cloud to my laptop?
[Community]
can I download pics from the cloud to my laptop
Can I download pictures from cloud on computer to my device?
[Community]
can I download pictures from cloud on computer to my cell phone?
Can I get photos from my stolen device back?
[Community]
My phone was stolen, I had my phone setup to backup to verizon cloud.  Apparently I ran out of storage on cloud, and now lots of photos are missing.  Is there any thing that can be done?
Can I get to any of my pictures stored on Verizon Cloud once I cancel my Verizon account?
[Community]
Can I get to any of my pictures stored on Verizon Cloud once I cancel my Verizon account? Thanks!
Can I move pictures and documents from the cloud to a hard drive?
[Community]
I don't suppose there is a way to move all my pictures FROM the Cloud to a 1TB external is there?All it wants to do is make a link to the Cloud. And i have tried a ton!!Any ideas?? they would be greatly appreciated. 
Can I restore pictures from my cloud?
[Community]
I had to get a new phone in August 2016 and I had a lot of  photos saved on the Cloud.  I know that the pictures were there because when I lost my phone, I looked to see what was backed up.  I just went into the Cloud today and all of my photos are gone.  Can you help me get them back? ...
Can I upload photos from Verizon Cloud to OneDrive?
[Community]
I want to upload files from Verizon Cloud to OneDrive. How do I do that? There's a share option, but I can't email hundreds of photos.
Can you transfer apps with verizon cloud?
[Community]
Purchased new phone.  Used cloud to transfer.  Apps did not transfer,and neither did iMessages  how can I get them?  When my daughter got new phone, her apps and iMessages transferred over.  Mine did not.
How Can I Delete Pictures In My Verizon Cloud?
[Community]
how can delete pictures in my verizon cloud?
How Can I Download Photos From The Cloud?
[Community]
i need to download photos from verizon cloud
How Can I Load Pictures From Verizon Cloud To My PC?
[Community]
in need to download pictures off cloud on my phone to cloud in my Verizon acct how do I do this
How Can I Move Albums From Verizon Cloud To My Computer?
[Community]
How can I copy albums from Verizon Cloud to a specific folder on my computer?
How Can I Move Content From Cloud To Hard Drive?
[Community]
how do i move cloud content to my hard drive
How Can I Remove Photos From Verizon Cloud?
[Community]
I would like to remove all my photos and videos off the cloud to my computer...how do I do that?? Not very techie here - so make instructions easy to follow please.
How Can I Retrieve My Photos And Contacts From Verizon Cloud?
[Community]
i back up my photos and contacts prior to switching phones onto verizon cloud. When i restored my old phone back to factory setting the contacts and photos that were on my verizon cloud back up on my new phone then disappeared? Any thoughts where they could have gone or how to retrieve again?
How Can I Transfer Cloud Data To My New Device?
[Community]
How do you download cloud to the new device
How Do I Acess All Of My Content On The Cloud?
[Community]
I have 2 devices. I can only access primary device cloud on web. How do I access the other device cloud content from my computer?
How Do I Download all the files from Cloud to PC?
[Community]
How do I download all the files from cloud to PC? I have 400+ pictures and videos and I don't want to download one at a time.
How Do I Take Photos From The Cloud And Put Them On My PC?
[Community]
I have over 1.5 k of photos in the cloud that I want to offload to my PC so I don't have to buy additional storage.  How do I accomplish this?
How can I back up my older photos to Verizon Cloud?
[Community]
I recently downloaded this app to back up my photos in doing so only the photos from 2016 were uploaded any help in how to upload the rest I want to back up all photos as I want to upgrade my phone very soon
How can I back up my texts and call logs before updating?
[Community]
I'm trying to find out how I keep my text msgs and call logs before I upgrade to Marshmallow.
How can I delete old photos off my cloud?
[Community]
Hello, I have been getting a message for a long time now that my Cloud is full and it can not back up my contacts. When I look at Cloud, its full of OLD photos... I think what happened is that when I first got Cloud, it backed up everything and then became full. Every 2 months or so, I remove photos and...
How can I manage what is saved in my cloud?
[Community]
How can I manage what is saved in my cloud? For example, I do not want my photos saved in my cloud, is there a way to stop them from being uploaded?
How can I save only what is on my device to my Verizon Cloud?
[Community]
I need to see if it's possible to have the cloud save only what is on my phone currently. I have over 2000 pictures in my Cloud storage and the vast majority of them I do not want. The pictures/videos that are currently on my phone are the only ones I want...but the Cloud has every picture/video that...
How can I transfer photos from Verizon Cloud to a flash drive that plugs right into my iphone?
[Community]
I bought a PhotoFast flash drive that plugs directly into my iphone 6+.  How can I transfer the pics on my Verizon cloud directly to the flash drive?
How do I access text messages in my cloud from a desktop?
[Community]
How do I access text messages in my cloud from a desktop?
How do I create albums in Verizon Cloud?
[Community]
how do I create albums to save pictures under sub categories in the verizon cloud
How do I delete content from Verizon Cloud?
[Community]
I had 2500 text messages backed up on cloud now it is almost full. Need to delete them please someone help me.
How do I delete content off the cloud?
[Community]
"Cloud is full" messageFull of What?I want to clean my cloud out and upload what I want on the cloud.
How do I delete duplicate photos on my Verizon Cloud?
[Community]
How do you delete duplicate photos on cloud?
How do I delete items in my trash?
[Community]
Editing my Verizon Cloud - How do I delete 14 in my trash?     How do I view documents in cloud so I can verify to keep or trash?  Will the changes in the Verizon Cloud filter down to my devices
How do I delete music from my cloud?
[Community]
Despite settings that specifically state not to backup any music to the Verizon Cloud, it did so anyway, filling it up.I need to delete all that music out of the Cloud so the space will useful to me again.How do I do that categorically?  I am not going to delete a song at a time, that's nearly 2,000...
How do I delete photos from Verizon cloud?
[Community]
How do I delete photos from Verizon cloud?
How do I delete photos from the Verizon Cloud?
[Community]
how do I. Delete a photo from the Verizon Cloud?
How do I delete things off the cloud?
[Community]
How do I delete things off the cloud? I only wanted my contacts backed up not everything on my phone. Now my cloud is almost full...Thanks
How do I do an initial download of existing contact data?
[Community]
When I install Verizon Cloud on my (new) smartphone, the app only wants to UPLOAD my current data.  I want to DOWNLOAD contacts previously saved via Backup Assistant (from my old flip phone).  How do I do this?I can see the data on my PC via the web interface, so I know it has been previously...
How do I download everything from the cloud?
[Community]
Can you download Cloud content to your laptop, and empty Cloud storage?
How do I download pictures from the cloud to my new device?
[Community]
How do I download picture to my new phone from the cloud. My contacts are on my new phone but not my pictures
How do I get my contact list on Verizon Cloud to transfer to my mobile device?
[Community]
I have finally gone through my cloud on my desktop to delete all of mu unnecessary contacts (which i believe is taking up a LOT of space) ; how do I get what is online to transfer to my phone?
How do I get my pictures to be in cronological order on my cloud?
[Community]
I backed up all the pictures from my phone to the cloud.  But they are in size order.  I want them all in the order I took them chronological order.  It is no good if they are all over the place.
How do I get rid of music and pics dupes?
[Community]
is there a verizon program or app or selection to modify and get rid of duped info music pics?
How do I get the pictures back in the cloud?
[Community]
I deleted pictures from the cloud, but not my phone. When I update my pictures those certain pictures that I deleted from the cloud won't come back to the cloud's memory. I checked my trash and it is empty.  How do I get those pictures to show up in my cloud again?
How do I move content from my cloud to the desktop?
[Community]
How can I get pictures from my cloud back to my desktop?
How do I put pictures from the cloud back on my device?
[Community]
how to have my pictures downloaded back to my phone from cloud
How do I put picures on the cloud into a folder?
[Community]
how to put pictures in cloud into a folder
How do I rearrange the order of pictures in a Cloud album?
[Community]
How do I rearrange the order of pictures in a Cloud album?
How do I recover my files?
[Community]
Switched carriers and want my stuff from my Verizon cloud to my new phone
How do I save my text messages to the cloud?
[Community]
I need to save some of my text messages is there a way to save them in the cloud besides screen shooting them? Thank you
How do I select all photos?
[Community]
I want to select all the photos on the cloud so that I can delete them to free up space.  How is that accomplished?
How do I share a file in my cloud on my facebook page?
[Community]
I want to share a file in my cloud on my facebook page
How do I share a photo album from the cloud?
[Community]
can I share a photo album in the cloud with someone via email?
How do I transfer content from Verizon Cloud to my laptop?
[Community]
Is it possible to transfer from the cloud to a laptop?
How do I transfer everything from my old device to a new one?
[Community]
Can someone help me transfer data from a work phone to a personal phone?
How do I transfer my Cloud photos to my Hard Drive?
[Community]
How do I transfer my Cloud photos to my Hard Drive?
How do I transfer photos from Verizon Cloud to a file in my Desktop computer?
[Community]
How do I transfer photos from Verizon Cloud to my Desktop computer?
How do I transfer photos from cloud to a zip drive?
[Community]
How do I transfer cloud photos to a zip drive?
How do I transfer pictures from cloud to a CD?
[Community]
I am trying to figure out how to burn my pictures on cloud to a CD, please help!
How do I upload photos from my device to the cloud?
[Community]
i want my photos from the phone to be stored directly into my cloud.Anybody know how is Verizon hiding this simple and intuitive function ?
How do I view photos from another device on the cloud?
[Community]
We have two phones on our account.  When I view pictures on the cloud, it only brings up pictures on one of the phones.  How do I view pictures on the other phone?
How do i delete the entire content of my cloud easily and quickly?
[Community]
How do i delete the entire content of my cloud easily and quickly...specifically not having to highlight each thing one by one?
How do you transfer text messages from Verizon Messages to your iphone if they are not backed up on Verizon Cloud?
[Community]
How do you transfer text messages from Verizon Messages to your iphone if they are NOT backed up on the Verizon Cloud?
If I delete a video from my device will it disappear from cloud?
[Community]
If I use automatic backup from my phone to my cloud, if I delete a video on my phone (and then there is an automatic backup) will it also delete the video from my cloud?
If I delete the Verizon Cloud app, will my content still be there?
[Community]
Okay, so when I bought my iPhone 6, the man who helped me downloaded the app to transfer my pictures. Well, he used his email to download it on my phone and now I can't update the app without using his email and password (which of course I don't know). Is there anyway to change this? If I delete the app...
Is it easy to post pictures from the Verizon Cloud on Facebook?
[Community]
Question?  If I send all my pics to the cloud are they easily accessible to use in posts to fb? Unlike the ones I backed up to Google, where I have to download them to the gallery first
Is there a way to upload an entire folder, containing several files, to the Cloud?
[Community]
I have been able to upload only single files, one by one, from my PC [Windows 7] to Documents in the Verizon Cloud.  Is there a way to upload an entire folder, containing  several files, to the Cloud?
What is the fastest way to delete a lot of photos from the cloud?
[Community]
Need to delete lots of photos in one step. How do i do it there? or how do i delete all before i do  a  new backup. Doesnt seem to be a way.  One by one?
Where did the trash can icon go?
[Community]
I'm deleting photos online and I get the message to be sure to empty the trash but the trash can icon is gone.
Why are duplicate pictures taking up space?
[Community]
Just wondering if anyone else is having this problem.  They're telling me I only have 81% left.
Why is cloud creating duplicate contacts?
[Community]
My cloud back up keeps creating duplicate contacts for my contacts.  So, for one Bill Smith (for example) I have four or five Bill Smith (all with the same information).  It's driving me crazy--how do I stop my phone and/or the cloud from creating multiples of the same contact?  I have...
Why won't a downloaded picture file open?
[Community]
I downloaded approx. 1700 photos from my cloud and it gave me a 7 GB zip file. I cannot open or uncompress that file. I am using Win7 Pro 64 bit.
Will it cost money to move texts to the Verizon Cloud?
[Community]
I have so many texts that I can't even open my gallery.  I need to send them to the cloud. Do I have to pay extra?

Profile & Settings

Can I Stop The Cloud App From Sending Me Notifications?
[Community]
I want notifications from the cloud app telling me if a backup was successful or failed.  I don't get any.I DONT want SPAM notifications telling me I can get 55% off of a photo mug. I get these every day!Why are there ads in a Verizon app? Its part of the system. There should not be ads. 2nd, I certainly...
Can I have my phone and tablet synced to the same cloud?
[Community]
I can not get them to to work together
Can I see what my son has on his cloud?
[Community]
how do I get into his cloud account to see what he is doing ? help
Can I still access Verizon Cloud if I change my number?
[Community]
If I change my phone number, how do I access my Verizon cloud? What if I change carriers?  Will I still be able to access my cloud? I love my service with Verizon but I don't love the prices! Sprint will give me more 4G LTE data tHan anyone for over $100 a month less!
Can Multiple Devices Share The Same Cloud?
[Community]
Can you share cloud storage with multiple devices on your plan?
Can others on a business account view photos on my Cloud?
[Community]
Are they able to view these?
How do I access all of my lines in the Cloud from my computer?
[Community]
How do I access all of my lines in the cloud from my computer
How do I access the cloud for each of my devices?
[Community]
I have 4 phones on my Verizon plan, so how do i access the cloud for each phone. I need to transfer photos from one phone onto my computer.
How do I link two devices to one cloud?
[Community]
how do i link both of my Verizon cloud contacts and photos from two different numbers to one cloud account.i cant seem to make this work. any help would be great thank you. steve
How do I make myself the primary account owner?
[Community]
I need my phone number associated with the primary owner, so that I can upload my contacts/photos to the cloud. Thanks!
Is there a way to switch between users?
[Community]
My husband and I share an account. When I go to the cloud I only see my contents and I can't find my husband's content that he has backed up. I am the primary account holder but I would think there is an option to switch between users. Can someone help me figure out how we can view his items?
Where do I manage my cloud content?
[Community]
Trying to manage my Verizon cloud content on the web.  Where do I go?

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