Reset the Password for the Verizon Wireless Website

If you can't remember your My Verizon user name/password, are having trouble signing in or your account has been locked, this info helps.

Note Resetting the password on one of these sites resets the password for all of the following Verizon Wireless online portals: My Verizon, Push to Talk, Family Locator, VZ Navigator and Backup Assistant.

  1. From the computer, navigate to the Verizon website (
  2. From the Sign In drop down menu, click My Account.
    Click My Account
  3. Click Forgot your Info?.
    Click Forgot Your Info
  4. Enter the 10-digit mobile number then click Continue.
    Click Continue
  5. Follow the on-screen prompts.
  6. Enter the 5-digit billing ZIP code then click Continue.
    Click Continue
  7. Select an option to send the temporary password to then click Send Password.
    • As a text message to the 10-digit number entered.
    • To the billing address on the account.
    Click Send Password
  8. Enter the temporary password then click Sign In.
    Click Sign In
  9. Enter the new password into the Create and Confirm Password fields then click Continue.
    The password must have:
    • 8-20 characters
    • 1 letter
    • 1 number
    • Not easy to guess
    Click Continue