My Verizon Website - Update Connected Device Emergency Address (E911)

Note Notes:

  • A valid US address is required for e911 functionality.
  • This information gets transmitted to the emergency dispatcher for all 911 calls made using a Wi-Fi network.
  • If address validation fails then the users will be prompted to enter a new address until a valid address is entered.

  1. From a web browser, sign in to My Verizon.
  2. Visit the Manage connected devices page.
    Note URL:
  3. If prompted, from the 'Here's what to do' window, click OK (located at the middle).
    Connected device link
  4. Click Manage.
    Connected device link
  5. From the Connected Devices list, select the desired connected device.
  6. Click Edit.
  7. Enter the new address then click Save Changes (located at the bottom right).
  8. Click Confirm.

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