Ensure your app is up to date as the following steps apply to the most recent version.
The My Verizon app is only available for Android® devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
Tap the Menu icon (located in the upper-left) then tap Devices.
If prompted, tap Manage (below the device).
From the Manage tab (at the top), tap Back up to Cloud.
May require scrolling down.
Select Verizon Cloud then tap Next (at the bottom).
Additional options may display (e.g., Google Drive, iCloud, etc.).
Tap Go to app.
Follow the onscreen steps to back up your media using the Verizon Cloud app.
For additional info on the My Verizon app, check out these FAQs.