The My Verizon app can be accessed using fingerprint or facial recognition depending upon the capabilities of your device.
Ensure fingerprint or facial recognition is enabled on your device prior to enabling in the My Verizon app.
Ensure your app is up to date as the following steps apply to the most recent version.
The My Verizon app is only available for Android™ devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).