My Verizon app (Prepaid) - Upgrade Device

Note Notes:

  • Ensure your app is up to date as the following steps apply to the most recent version.
  • The My Verizon app is only available for Android™ devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit to sign in and manage your account.
  • Available settings vary based on user type (e.g., Account Owner, Member).


  1. From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
  2. Tap the Menu icon Menu icon (upper-left) then tap Shop.
  3. Depending on the device you'd like to upgrade, scroll to one of the following options then tap Shop:
    • Smartphones
    • Tablets
    • Internet devices
  4. Tap View to see the device feature details, reviews and specs.
  5. To continue ordering, tap Select.
  6. From the 'Add a line or upgrade' screen tap Upgrade.
    Note If Upgrade is not available, ensure selected device is compatible with your plan.
  7. From the 'Get Started' screen, tap Let's go.
  8. If presented, select the desired device color then tap Next.
    Note Some devices have only one color option.
  9. If presented, select the desired memory size then tap Next.
    Note Some devices have only one size option.
  10. Add any additional items (e.g., accessories, etc.) then tap Next.
  11. Review the item(s) in your cart then tap Checkout.
  12. From the Complete your order screen, ensure all order details are correct (e.g., shipping address, payment method, etc.).
    Note If needed, tap the field then follow instructions to modify order info.
  13. To continue, tap the Terms and Conditions checkbox then tap Place order.
    Note 'Place order' is greyed out until a valid payment method is added.
  14. From the purchase confirmation, tap Confirm.
    Note If needed, tap Cancel to return to the previous screen.
  15. Tap Done.

Note For additional info on the My Verizon app, check out these FAQs.