My Verizon Website - Suspend / Reconnect Device

Note Service on a device can also be suspended and/or reconnected anytime via the My Verizon app.

Suspend Service
Reconnect Service

 

Suspend Service

  1. From a web browser, navigate to My Devices.
    If necessary, sign in using the User ID or 10-digit mobile number and password then click Sign in.
  2. From the Manage My Device section (below the device photo), click Suspend Or Reconnect Service.
  3. Click the Suspend Service button below the phone number to be suspended.
  4. Select a reason for suspending service:
    • Lost/Stolen
    • Military Deployment
    • Other Reason
  5. Select a billing option:
    Billing options may vary based on reason for suspending service.
    • Keep billing me.
    • Suspend this line for free.
      • All future suspends over the next 12 months are billed at the $10/mo reduced rate, or at your normal full rate. Your Device Payment agreement continues to be billed monthly while your service is suspended.
  6. Click Suspend (bottom-left).

 

Video Icon For additional info on suspending and reconnecting your service, check out this support video.

 

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Reconnect Service

  1. Navigate: My Verizon > My Devices.
  2. From the Manage My Device section, click Suspend Or Reconnect Service.
  3. Select the mobile number you want to reconnect service for then click Resume Service.
    Note The Resume Service option is only available for lines currently suspended.
  4. Select the option to reconnect service with my current SIM card listed above.
    Note To reconnect service with another device or SIM card you need to have the new Device ID and SIM card number available.
  5. Click Reconnect Service To This Line.

 

Video Icon For additional info on suspending and reconnecting your service, check out this support video.

 

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