One Talk - Check for Physical Damage

View this info to help determine whether your device has sustained physical damage.

Caution If the device has incurred any of the following, it must be replaced:

Liquid or Corrosion Damage

Caution One Talk devices aren't designed to be exposed to liquids. Follow these tips carefully to prevent damage to the device:

  • Don't expose the device to salt water or ionized water.
  • If the device gets wet, disconnect the power and network cables then dry it thoroughly with a clean, soft cloth. Allow to air-dry before attempting to use again.
  • When drying your device, be sure to pat the earpiece, primary microphone, external speaker, and the power and network connectors with a clean, soft cloth to remove as much liquid as possible.
  • When making a call immediately after your device is wet, the microphone may have water in it, which may lower the volume the other person hears. After drying off the device, allow the device to air-dry before making a call.

To identify whether your device has liquid damage, check for:

  • corrosion, discoloration, or fuzzy growth on the power / network / peripheral ports.
  • moisture under the display screen.


Damaged Ports

View the following ports using a bright light and magnifier if possible:

  • Headset
  • Handset
  • Wireless headset adapter (if equipped)
  • Ethernet
  • Power
  • USB peripheral (if equipped)
  • PC port

Note Examples of port damage include but aren't limited to:

  • Port is loose or wiggles
  • Bent pins or contacts
  • Corrosion
  • Dents / deformation


Display Issues

Examples of screen damage include but aren't limited to:

  • Bleeding display
  • Cracks
    Note The following image is an example.
    Cracked display
  • Excessive scratches
  • Warping
  • Punctures
  • Separation
    Note Examples of separation include but are not limited to (e.g., panels or housing separating from device frame).
  • Lines
    Note Solid line(s) present across the screen.
  • Pixel Deformities
    Note Caused by physical impact to screen or device.


Missing or Damaged Physical Buttons

Examples of physical button issues include but aren't limited to:

  • Missing physical buttons
  • Buttons are stuck (won't depress)
  • Buttons are loose
  • Excessive force
  • Tampering