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Same Day Delivery Online FAQs

General Information
  1. Verizon's Same Day Delivery is a new service available in Manhattan, allowing you to order online* and have your devices and accessories delivered to your home or office the same day.

    *Subject to credit authorization, verification and inventory availability.



Placing an Order
  1. It's easy to place a Same Day Delivery order:

    1. Shop online for the item(s) you'd like to purchase.
    2. Add the device(s) to your shopping cart.
    3. Follow the onscreen prompts to select your plan, device protection options, accessories and additional services.
    4. Select Same Day Delivery as your shipping choice on the checkout page.
    5. Review your order and tap or click Checkout.

    After payment is authorized, you'll receive an order confirmation email. We'll send a final shipping confirmation email when your order has been processed and is ready for shipping.



  2. If the items you're purchasing aren't available for Same Day Delivery, or you aren't in an eligible location, you won't see that option during checkout.

    New devices may not be eligible for Same Day Delivery due to potential inventory constraints.

    Pre-order and backorder items, and accessory only orders aren't eligible for Same Day Delivery at this time.



  3. It depends on when you submitted the order online. All delivery windows are in local time.

    • Orders placed by 1 PM will be delivered between 2 PM - 4 PM.
    • Orders placed by 5 PM will be delivered between 6 PM - 8 PM.


  4. No. Due to the expedited nature of Same Day Delivery, you can't change the delivery address once the order has been submitted.



  5. No, we can't ship to post office boxes, only street addresses.

    You can use a post office box for billing purposes, but please provide this address after activating your device(s).



  6. No. Due to expedited nature of Same Day Delivery, you can't change your order after submitting it online.



  7. Yes. We require a signature by someone at the delivery address.



Order Status and Tracking
  1. Check your order status with the shipping confirmation email, which will include the order tracking number and an expected delivery window.



  2. After submitting an order, you'll get a confirmation email at the email address indicated in your order.

    To find your tracking number:

    1. Go to the My Orders page in My Verizon.
    2. Click the order that has the tracking number you want to view. The tracking number is listed with order details.

    You've successfully found the tracking number for your order.



  3. If there's no one at the delivery address specified on the order, an attempt will be made to contact you at the phone number entered when you placed your order. If no one is available to accept delivery after calling you, your order will be returned.

    We'll attempt to deliver your order the following day (except Saturday and Sunday) to the same address, during the originally scheduled delivery time.

    If there's no one to accept the delivery of the device after the second attempt, it will be returned to Verizon and a refund will be processed.

    Please go to our View Return/Exchange Instructions page for additional information on the return/refund process.



  4. Please click the Chat with us button at the bottom right corner of this page to contact one of our representatives.



Device Activation and Trade-in
  1. We recommend backing up your contacts and other content with Verizon Cloud before activating your new device.

    Once you've backed up your old device, you can activate your new device online.



  2. No. If you opted to process your Trade-in during your Same Day Delivery order, we'll send you a prepaid box to send your old device to us.

    Visit our Device Trade-in Program How to Use Guide to learn how to trade in your device.



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