Same Day Delivery Online FAQs

General Information

  1. What is Same Day Delivery and where can I get it?

    Verizon's Same Day Delivery is a new service available in certain areas of Denver, Kansas City, Manhattan and Minneapolis. Same Day Delivery lets you order online* and have your devices and accessories delivered to your home or office the same day.

    *Subject to credit authorization, verification and inventory availability.

Placing an Order

  1. How do I get Same Day Delivery?

    It's easy to place a Same Day Delivery order:

    1. Shop online for the item(s) you'd like to purchase.
    2. Add the device(s) to your shopping cart.
    3. Follow the onscreen prompts to select your plan, device protection options, accessories and additional services.
    4. Select Same Day Delivery as your shipping choice on the checkout page.
    5. Review your order and tap or click Checkout.

    After payment is authorized, you'll receive an order confirmation email. We'll send a final shipping confirmation email when your order has been processed and is ready for shipping.

  2. How do I know which items are eligible for Same Day Delivery?

    If the items you're purchasing aren't available for Same Day Delivery, or you aren't in an eligible location, you won't see that option during checkout.

    New devices may not be eligible for Same Day Delivery due to potential inventory constraints.

    Pre-order and backorder items, and accessory only orders aren't eligible for Same Day Delivery at this time.

  3. When can I get my order?

    It depends on when you submitted the order online. All delivery windows are in local time.

    • Orders placed by 12 PM will be delivered between 1 PM - 4 PM or 4PM -7 PM.
    • Orders placed by 3 PM will be delivered between 4 PM - 7 PM.
    • Orders placed by 12 PM Sundays will be delivered between 1 PM – 4 PM.
  4. Can I change my delivery address after submitting my order?

    No. Due to the expedited nature of Same Day Delivery, you can't change the delivery address once the order has been submitted.

  5. Can I have my shipment sent to a post office box?

    No, we can't ship to post office boxes, only street addresses.

    You can use a post office box for billing purposes, but please provide this address after activating your device(s).

  6. Can I change or add to my order after it has been submitted online?

    No. Due to expedited nature of Same Day Delivery, you can't change your order after submitting it online.

  7. Is there a signature needed for my Same Day Delivery package?

    Yes. We require a signature by someone at the delivery address.

Order Status and Tracking

  1. How do I check the status of my Same Day Delivery order?

    Check your order status with the shipping confirmation email, which will include the order tracking number and an expected delivery window.

  2. Where can I find my tracking number?

    After submitting an order, you'll get a confirmation email at the email address indicated in your order.

    To find your tracking number:

    1. Go to the My Orders page in My Verizon.
    2. Click the order that has the tracking number you want to view. The tracking number is listed with order details.

    You've successfully found the tracking number for your order.

  3. What if I miss my delivery?

    If there's no one at the delivery address specified on the order, an attempt will be made to contact you at the phone number entered when you placed your order. If no one is available to accept delivery after calling you, your order will be returned.

    We'll attempt to deliver your order the following day (except Saturday and Sunday) to the same address, during the originally scheduled delivery time.

    If there's no one to accept the delivery of the device after the second attempt, it will be returned to Verizon and a refund will be processed.

    Please go to our View Return/Exchange Instructions page for additional information on the return/refund process.

  4. What should I do if I don't get my order by the expected delivery window?

    Please click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

Device Activation and Trade-in

  1. How do I activate my device?

    We recommend backing up your contacts and other content with Verizon Cloud before activating your new device.

    Once you've backed up your old device, you can activate your new device online.

  2. Do I give my trade-in device to the delivery service?

    No. If you opted to process your Trade-in during your Same Day Delivery order, we'll send you a prepaid box to send your old device to us.

    Visit our Device Trade-in Program How to Use Guide to learn how to trade in your device.

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