Verizon Tech Coach FAQs

General Information

  1. What is Verizon Tech Coach?

    Verizon Tech Coach is a personalized, US-based technical support service, featuring experts in Verizon devices and consumer electronics. If you're having an issue with your phone or virtually any device that connects to it, you can contact Tech Coach for help.

    Tech Coaches can solve most issues in just one call. However, if the Tech Coach doesn't have the answer right away, they'll call you back at your convenience with a solution. In addition, the Tech Coach will make recommendations on how to optimize your device for your lifestyle.

    Tech Coach also provides digital tools within the Tech Coach app, including chat support and customized device tips and tricks to help you learn how to get the most out of your device.

  2. What is included with Tech Coach?

    With Tech Coach, you'll receive personalized service from technology experts who'll help you with your Verizon device, including how to connect it with other products and services.  

    For example, a Tech Coach can help you:

    • Transfer your contacts, photos and videos from one device to another
    • Optimize your device's performance (battery, speed, storage, etc.)
    • Discover apps to help you use your device to its fullest potential (email, browsing, games, etc.)
    • Connect with wireless networks and other wireless devices in and out of your home
  3. How often can I contact Tech Coach with issues?

    Tech Coach provides unlimited support. Call or chat with Tech Coach as often as you'd like through the Tech Coach app with a simple tap.

  4. What types of devices can Tech Coach help me with?

    Tech Coach supports your enrolled Verizon mobile device and virtually anything it connects to, like:

    1. Apps
    2. Bluetooth® devices and accessories
    3. Computers
    4. Printers
    5. Routers
    6. TVs
    7. Cloud services
    8. Wi-Fi
  5. How much does Tech Coach cost?

    If your account is enrolled in Total Mobile Protection Multi-Device, Tech Coach is included for no additional charge for all devices on your account.

    If your device is enrolled in Total Mobile Protection, Tech Coach is included for your single device for no additional charge.

    If you don't have Total Mobile Protection, you can purchase Tech Coach for $7/month for each device you want to have access.

  6. How do I sign up for Tech Coach?

    To enroll in Tech Coach, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

    To enroll in Total Mobile Protection or Total Mobile Protection Multi-Device (both of which include Tech Coach), you must enroll during an open enrollment period or within 30 days of one of the following:

    • New account activation with new device
    • Adding a new line of service to an existing account
    • Upgrading to a new device on an existing line

    Check your eligibility in My Verizon. If Total Mobile Protection is listed under the Get Products tab, you're eligible to enroll.

  7. How can I reach Tech Coach?

    It's easy to contact Tech Coach:

    • Tech Coach app - One tap contacts a Tech Coach in seconds with no menus, prompts or transfers

    • Call *611 from your mobile phone and say "Tech Coach." Tech Coaches are available:

      Mon - Fri
      7AM - 9 PM local time

      Sat - Sun
      8AM - 9 PM local time

     

  8. What devices are compatible with the Tech Coach app?

    Most Android® and iOS smartphones and tablets are able to download and run the Tech Coach app.

    To see if your specific device is compatible with the Tech Coach app:

    1. Open the app store on your device (e.g., Google Play™ Store or Apple® App Store®).
    2. Enter "Tech Coach" in the search field and tap the Search icon.

    If the Tech Coach app appears in the search results, your device is compatible and you can download the app.

    If you don't see the app in the search results, your device isn't compatible at this time.

  9. How do I get the Tech Coach app?

    You can download the app from the app store on your device:

  10. Can I use Tech Coach on my computer?

    The Tech Coach app isn't available for computers at this time. The best way to contact Tech Coach is through the smartphone app or by phone.

    If you're on a Tech Coach call about a computer issue, the Tech Coach can request permission and remotely connect to your computer to help diagnose and fix issues if necessary.

  11. What are the Tech Coach hours of operation?

    Great news! Total Mobile Protection and Tech Coach customers can use the Tech Coach app to reach a Tech Coach virtually 24/7!

    Download the Tech Coach app from Google Play or the app store today to get 1-click access to Tech Coach.

    Tech Coaches are also available by phone:

    Mon - Fri
    7 AM - 9 PM local time

    Sat - Sun
    8 AM - 9 PM local time

  12. How is Tech Coach different from other support options?

    Tech Coaches are US-based, certified technology experts. To provide you with the best experience, our coaches:

    • Go through rigorous troubleshooting and mobile device training
    • Have the ability to remote into certain devices
    • Can access an ever-growing device knowledge base
    • Pull from their own personal experiences
    • Know technology and how to help you get the most out of yours
    Tech Coach delivers a unique support experience personalized to you.

  13. Android is a trademark of Google, Inc. Apple and iPhone are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

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