Select Your Device
Apple® iPhone® 6
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Google Pixel
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DROID MAXX by MOTOROLA
LG G5
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Apple® iPhone® 4s
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DROID MAXX 2
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Hum by Verizon
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HTC Desire® 526
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Stylo™ 2 V
DROID RAZR M by MOTOROLA
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Casio G'zOne Commando®
V20™
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DuraXV
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Verizon 4G LTE Broadband Router
Microsoft Lumia 735
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HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
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HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
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DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
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Moto X™ by Motorola
HTC Desire® 626
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DROID by MOTOROLA
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Apple® iPad® mini with Retina display
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HTC 10™
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Kyocera DuraXV+
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LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
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Apple® iPad® Air™
HTC One® (M8) for Windows®
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Nokia Lumia Icon
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DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
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Motorola Barrage™
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DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
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LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
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DROID X2 by MOTOROLA
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Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
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HTC One® remix
Verizon Converged VOIP Device
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Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
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BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
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Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
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DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
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Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Tech Coach FAQs

General Information
  1. What is Tech Coach?

    Tech Coach gives you over-the-phone, personalized technical support from experts in Verizon devices and consumer electronics. If you're having any issue with your phone or virtually any device that connects to it, you can contact a Tech Coach agent for help.

    Tech Coach agents can solve most issues in just one call. However, if the Tech Coach agent doesn't have the answer right away, they'll call you back within 24 hours with a solution. In addition, the Tech Coach agent will make recommendations on how to optimize your device for your lifestyle.

    Tech Coach also provides digital tools in the Tech Coach app and online, including chat support and a comprehensive interactive device guide, to help you learn how to optimize your device on your own.



  2. What is included with Tech Coach?

    With Tech Coach, you'll receive personalized service from device experts who will help you with your Verizon device, including how to connect it with other products and services.  

    For example, a Tech Coach agent can help you:

    • Transfer your contacts, photos and videos from one device to another
    • Optimize your device's performance (battery, speed, etc.)
    • Find the latest apps to use your device to its fullest potential (email, browsing, games, etc.)
    • Connect with networks and other electronic devices in/out of your home


  3. How often can I contact Tech Coach with issues?

    Tech Coach provides unlimited support. You can contact Tech Coach as often as you'd like.



  4. What types of devices can Tech Coach help me with?

    Tech Coach supports your enrolled mobile device and the things that it connects to, including:

    1. Apps
    2. Computers
    3. Printers
    4. Routers
    5. TVs
    6. Cloud services
    7. Wi-Fi
    8. Bluetooth®


  5. How much does Tech Coach cost?

    If your account is enrolled in Total Mobile Protection Multi-Device, Tech Coach is included for no additional charge for all devices on your account.

    If your device is enrolled in Total Mobile Protection, Tech Coach is included for your single device for no additional charge.

    If you don't have Total Mobile Protection, you can purchase Tech Coach for $7/month for each device you want covered.



  6. How do I sign up for Tech Coach?

    To enroll in Tech Coach, call Customer Service at (800) 922-0204.

    Note: To enroll in Total Mobile Protection, which includes Tech Coach, you must enroll during an open enrollment period or within 30 days of one of the following:

    • New account activation with new equipment/device
    • Adding a new line of service to an existing account
    • Upgrading to a new device on an existing line

    Check your eligibility in My Verizon. If Total Mobile Protection is listed under the Get Products tab, you're eligible to enroll.



  7. How can I reach a Tech Coach agent?

    The Tech Coach app is the fastest, easiest way to reach a Tech Coach expert. It provides 1-tap access in seconds with no menus, prompts, or transfers.

    Additional ways to contact Tech Coach:

    • Call (800) 922-0204 from a landline and select Technical Support (option 3)

    • Call *611 from your mobile phone and select Technical Support (option 3)

    • Use online chat at VerizonWireless.com/TMP (you'll be prompted to sign in)


  8. How do I get the Tech Coach app?

    You can download the app from the app store on your device:



  9. What are the Tech Coach hours of operation?

    Tech Coach agents are available:

    Mon - Fri
    7 AM - 11 PM local time

    Sat - Sun
    8 AM - 9 PM local time



  10. What qualifications do Tech Coach agents have?

    Tech Coach agents are US-based, certified technicians. To provide you with the best customer experience, our agents generally have 1+ years of technical troubleshooting experience with mobile apps and 1+ years of experience selling or servicing mobile devices.



  11. Where can I find the Tech Coach interactive device guide?

    To access the interactive device guide, open the Tech Coach app on your device or go to VerizonWireless.com/TMP.

    Note: You'll be prompted to sign in before you can access the interactive device guide.



  12. How do I chat online with Tech Coach support?

    Open the Tech Coach app on your device and tap Chat, or go to VerizonWireless.com/TMP to speak to a Tech Coach agent through online chat.

    Note: You'll be prompted to sign in before you can access the online chat.



  13. Android is a trademark of Google, Inc. iPhone is a registered trademark of Apple Inc.
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