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Apple® iPhone® 6
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Google Pixel
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Verizon MiFi® 4G LTE Global USB Modem U620L
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LG Optimus Zone™ 3 Prepaid
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Hum by Verizon
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DROID RAZR M by MOTOROLA
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V20™
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DuraXV
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Microsoft Lumia 735
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Stylo™ 2 V
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem 551L
Moto Z Droid Edition
HTC One® (M8)
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Ravine® 2
Verizon 4G LTE Broadband Router
Moto G™ by Motorola
DROID ULTRA by MOTOROLA
LG K4™ LTE
PRIV™ by Blackberry®
Verizon 4G LTE USB Modem UML295
HTC Desire® 530
Nexus 6
HTC One M9
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Galaxy Note® Edge
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
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iPad® Air 2
HTC Desire® 626
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Nokia Lumia 822
Verizon Wireless AirCard® 595
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DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
LTE Internet (Installed)
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LG Exalt™
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® mini with Retina display
Microsoft Surface 3
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
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LG Optimus Exceed™ 2
HTC 10™
iPad Pro™ (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
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Ellipsis® Kids
Verizon Wireless USB760 Modem
Nokia Lumia Icon
ZenPad™ Z8
LG Accolade™
Lancet™ for Android™
HTC One® (M8) for Windows®
LG enV®3
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Q10 smartphone
Apple® iPad® with Wi-Fi + 4G
LG G Pad™ X8.3
Enact™ by LG
ZenPad™ Z10
G Pad™ 10.1 LTE
DROID RAZR HD by MOTOROLA
Lancet™
Samsung Gusto®
Samsung Galaxy Tab®
DROID INCREDIBLE 2 by HTC
Pantech Breakout™
Lucid™3 by LG
Apple® iPad® mini
Dell™ Vostro™ V13 Laptop
LG 4G LTE USB Modem VL600
G Pad™ 7.0 LTE
Samsung Galaxy Tab® (10.1)
Casio G'zOne Ravine®
Hydro ELITE by KYOCERA
BlackBerry® Z10 smartphone
iPad® mini 4
Watch Urbane™ 2nd Edition LTE
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BlackBerry® Z30 smartphone
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
LG Cosmos™
Casio G'zOne Boulder®
HTC One® remix
Motorola MOTO™ W755
Windows Phone 8X by HTC
Galaxy Nexus by Samsung
LG VX8300
DROID X2 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Galaxy™ Stratosphere™ II
Delphi Connect with 4G LTE Mobile Hotspot
Apple® iPad® with Retina display
LG enV®2
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Verizon Wireless UMW190 Global USB Modem
Nokia 2366i
LG enV® TOUCH
LG VX5500
BlackBerry® Bold 9650 smartphone
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Spectrum™ 2 by LG
HTC Desire® 612
DROID INCREDIBLE by HTC
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Lucid™2 by LG
Samsung Knack™
HTC One® max
DROID 3 by MOTOROLA
Samsung Galaxy Tab® S
LG Cosmos™ Touch
Samsung Alias™ 2
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
THUNDERBOLT™ by HTC
iPad® mini 3
LG Migosm
Pantech Hotshot™
HTC Rhyme™
LG Optimus Zone™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Samsung Intensity™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless AirCard® 595U USB Modem
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Pantech Perception™
Samsung ATIV SE™
Verizon Converged VOIP Device
Pantech Marauder™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Spectre x2
Samsung ATIV Odyssey™
Casio G'zOne Rock™
Samsung Galaxy™ Stratosphere™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Motorola W385
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung Galaxy Camera®
LG VX5400
Intuition™ by LG
Casio G'zOne Brigade®
Verizon Wireless USB720 Modem
Samsung Galaxy Legend™
BlackBerry® Curve™ 8330 smartphone
Samsung Gear S2 classic
Moto X™ - Designed by You
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Curve™ 9330 smartphone
LG VX8350
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
Spartan GoCam™
HTC Rezound™
Samsung Juke
DROID 2 by MOTOROLA
Samsung Galaxy Note® 10.1
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy View
LG Ally™
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Samsung Alias™
Verizon Wireless USB727 Modem
Luge™ by Motorola Prepaid
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Pantech Crux™
Apple® iPad®
Pantech Caper™ Prepaid
Verizon Wireless PC5750 PC Card
Samsung SCH-u410
Verizon Wireless Coupe™
Motorola Adventure™ V750
Verizon Wireless Escapade®
LG Voyager™
Spectrum™ by LG
Revolution™ by LG
Motorola MOTO™ VU204
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
HTC Trophy™
Casio EXILIM
HP® Mini 1151NR Netbook
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Sony Xperia® PLAY
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola MOTOKRZR K1m
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9370 smartphone
Sharp KIN™ ONE
Samsung SCH-a870
Verizon Wireless CDM8975
Samsung Omnia® II
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325
LG enV®
Samsung Gem™
Motorola MOTO™ Z6c World Edition
LG VX5200
LG Chocolate®
Motorola W315
LG VX3200
Sierra Wireless AirCard® 580
Samsung Zeal™
Motorola E815
LG VX3300
Verizon Wireless Salute™
Motorola Entice™
G'zOne Boulder™ Black and Silver
Motorola RAZR V3m in Gray
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Blackberry Classic Non-Camera
LG VX6100
LG VX4500
LG VX8700
Pantech PN-820
Motorola Rival™
LG VX5300
Pantech PN-210
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
LG Chocolate® 3
Motorola RAZR V3c
Motorola V325i
LG VX6000
Samsung FlipShot®
Samsung Continuum™
Samsung SCH-a850
Motorola MOTO Q™ 9c
HTC Merge®
Nokia 6015i Prepaid
LG VX4650
Motorola MOTO™ Z6cx World Edition without Camera
Sharp KIN™ TWO
LG Glance™
Nokia 2605 Mirage
DROID ERIS by HTC
LG V
Samsung Glyde™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
Motorola V710
Nokia 7705 Twist™
Samsung i700 Pocket PC
Motorola CITRUS™
Pantech PN-215
Samsung SCH-a310
Verizon Wireless Adamant™
LG Fathom®
Nokia 6205
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-3010nr Notebook
Samsung Gleam®
Samsung Omnia®
Samsung Sway™
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Samsung SCH-a950
LG Clout™
Motorola V60s
Samsung SCH-i760
Kyocera K323
Motorola Krave™ ZN4
Jest™
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Samsung Renown™
Kyocera KPC650
Motorola MOTO Q™ music 9m
HP® Mini 311-1037NR Netbook
HP® Mini 110-3098NR Netbook
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless PN-300
Gateway® LT2016u Netbook
LG VX9400
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
HTC Touch Pro™
Verizon Wireless CDM8950
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola V265
BlackBerry® 7250
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Verizon GizmoTab™
Nokia 7205 Intrigue™
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
Samsung SCH-a650
Kyocera SE47
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 2128i
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
HP Elite x2 1012
Samsung SCH-a530
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Motorola MOTOSLVR L7C
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Verizon Ellipsis™ 8 HD
Motorola V65p

Tech Coach FAQs

General Information
  1. What is Tech Coach?

    Tech Coach gives you over-the-phone, personalized technical support from experts in Verizon devices and consumer electronics. If you're having any issue with your phone or virtually any device that connects to it, you can contact a Tech Coach agent for help.

    Tech Coach agents can solve most issues in just one call. However, if the Tech Coach agent doesn't have the answer right away, they'll call you back within 24 hours with a solution. In addition, the Tech Coach agent will make recommendations on how to optimize your device for your lifestyle.

    Tech Coach also provides digital tools in the Tech Coach app and online, including chat support and a comprehensive interactive device guide, to help you learn how to optimize your device on your own.



  2. What is included with Tech Coach?

    With Tech Coach, you'll receive personalized service from device experts who will help you with your Verizon device, including how to connect it with other products and services.  

    For example, a Tech Coach agent can help you:

    • Transfer your contacts, photos and videos from one device to another
    • Optimize your device's performance (battery, speed, etc.)
    • Find the latest apps to use your device to its fullest potential (email, browsing, games, etc.)
    • Connect with networks and other electronic devices in/out of your home


  3. How often can I contact Tech Coach with issues?

    Tech Coach provides unlimited support. You can contact Tech Coach as often as you'd like.



  4. What types of devices can Tech Coach help me with?

    Tech Coach supports your enrolled mobile device and the things that it connects to, including:

    1. Apps
    2. Computers
    3. Printers
    4. Routers
    5. TVs
    6. Cloud services
    7. Wi-Fi
    8. Bluetooth®


  5. How much does Tech Coach cost?

    If your account is enrolled in Total Mobile Protection Multi-Device, Tech Coach is included for no additional charge for all devices on your account.

    If your device is enrolled in Total Mobile Protection, Tech Coach is included for your single device for no additional charge.

    If you don't have Total Mobile Protection, you can purchase Tech Coach for $7/month for each device you want covered.



  6. How do I sign up for Tech Coach?

    To enroll in Tech Coach, call Customer Service at (800) 922-0204.

    Note: To enroll in Total Mobile Protection, which includes Tech Coach, you must enroll during an open enrollment period or within 30 days of one of the following:

    • New account activation with new equipment/device
    • Adding a new line of service to an existing account
    • Upgrading to a new device on an existing line

    Check your eligibility in My Verizon. If Total Mobile Protection is listed under the Get Products tab, you're eligible to enroll.



  7. How can I reach a Tech Coach agent?

    The Tech Coach app is the fastest, easiest way to reach a Tech Coach expert. It provides 1-tap access in seconds with no menus, prompts, or transfers.

    Additional ways to contact Tech Coach:

    • Call (800) 922-0204 from a landline and select Technical Support (option 3)

    • Call *611 from your mobile phone and select Technical Support (option 3)

    • Use online chat at VerizonWireless.com/TMP (you'll be prompted to sign in)


  8. How do I get the Tech Coach app?

    You can download the app from the app store on your device:



  9. What are the Tech Coach hours of operation?

    Tech Coach agents are available:

    Mon - Fri
    7 AM - 11 PM local time

    Sat - Sun
    8 AM - 9 PM local time



  10. What qualifications do Tech Coach agents have?

    Tech Coach agents are US-based, certified technicians. To provide you with the best customer experience, our agents generally have 1+ years of technical troubleshooting experience with mobile apps and 1+ years of experience selling or servicing mobile devices.



  11. Where can I find the Tech Coach interactive device guide?

    To access the interactive device guide, open the Tech Coach app on your device or go to VerizonWireless.com/TMP.

    Note: You'll be prompted to sign in before you can access the interactive device guide.



  12. How do I chat online with Tech Coach support?

    Open the Tech Coach app on your device and tap Chat, or go to VerizonWireless.com/TMP to speak to a Tech Coach agent through online chat.

    Note: You'll be prompted to sign in before you can access the online chat.



  13. Android is a trademark of Google, Inc. iPhone is a registered trademark of Apple Inc.
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