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The Verizon Plan FAQs

  • The Verizon Plan is no longer available for new activations.
  • The new Verizon Plan has 30% more data, protection from overages with Safety Mode, and Carryover Data.
  • Check out the new Verizon Plan FAQs for all the benefits, or sign-up today.
Top Questions
  1. What's The Verizon Plan, and can I still sign up for it?

    The Verizon Plan connects current Verizon customers to America's best network. This plan is no longer available for new activations.

    New and current customers can get the new Verizon Plan, which has an unlimited data option, on the same great network. You can switch to the new Verizon Plan any time in My Verizon.

    For customers currently on the Verizon Plan, each line on your account has:

    • Unlimited talk and text
    • Unlimited International Messaging from the US
    • Mobile Hotspot on capable devices
    • 2 GB of Verizon Cloud storage when you add it using the Products and Apps page in My Verizon

      • Need more storage? 25 GB is available for an additional $2.99/month.
    • Shareable data for up to 10 devices in 5 convenient sizes:
      • XXL: 18 GB for $100
      • XL: 12 GB for $80
      • L: 6 GB for $60
      • M: 3 GB for $45
      • S: 1 GB for $30


  2. How will I be charged for The Verizon Plan?

    There are 2 different charges on The Verizon Plan:

    For example, if you have 4 smartphones and 1 tablet on your account, you'll have 5 line access charges (i.e., one for each device) and 1 data plan charge.

    Your bill will also include taxes and surcharges and charges for any other products or services you subscribe to. See an example bill.



  3. What are the monthly access charges for smartphones, tablets and mobile hotspots on the Verizon Plan, and why are some of them different?

    Monthly access charges for smartphones on The Verizon Plan differ based on:

    • If you're currently making monthly device payments or own the phone, the monthly access charge will be $20.

    • If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

    • Tablets and mobile hotspots are $10/month.


  4. Can I add connected devices to The Verizon Plan?

    Yes, you can add the following connected devices to The Verizon Plan:

    Each connected device added to the Verizon Plan is $5/month.



  5. Is there a basic phone option on The Verizon Plan?

    Yes, The Verizon Plan for basic phones includes:

    • 700 minutes for $25/month
    • Unlimited messaging, including International Messaging from the US
    • $0.45/minute for more minutes
    • $1.99/MB for data

    Up to 10 basic phones can be on each account.



  6. Can I keep The Verizon Plan? Do I have to switch to the new Verizon Plan?

    If you're satisfied with The Verizon Plan, you can keep it, though the new Verizon Plan has an unlimited data option, on the same great network.



  7. Can I keep the free 25 GB of Verizon Cloud storage if I switch to the new Verizon Plan from The Verizon Plan or The MORE Everything® Plan?

    Yes. If any of your existing devices uses the free 25 GB of Verizon Cloud storage, you won't lose it. However, any new devices added to your account won't receive 25 GB for free. 2 GB of cloud storage is included on the new Verizon Plan.



  8. Are there any fees associated with backdating my account under The Verizon Plan?

    No, there are no fees to change and backdate your plan.



The Verizon Plan Data
  1. What's a data allowance, and why do I need it for my smartphone?

    A data allowance is the amount of data included with your selected plan. You use data on your device when not connected to Wi-Fi and you access the internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more.

    Background tasks, such as syncing or location services, may also use data. With The Verizon Plan, the amount of data you use each time you access the internet will be deducted from your data allowance. The Verizon Plan comes with a data allowance that you can share with up to 10 devices on your account. The new Verizon Plan Unlimited provides unlimited data on the same great network.



  2. How do I know how much data I will need with The Verizon Plan?

    If you already use a smartphone with a data plan, then you can select a data size based on how much you and the other devices that will be on your account currently use. View your past bills in My Verizon for exact usage amounts.

    You can also use our Data Calculator to help you determine how much data you'll need.

    If data overages are a concern for you, consider switching to the new Verizon Plan, which has an unlimited data option, or if you don't need that much data, sizes that include Carryover Data and Safety Mode.



  3. How will I be charged if I go over my data allowance on The Verizon Plan?

    No matter what size data plan you have, all overages are billed at $15 for each 1 GB, rounded up. For example, if you use 250 MB over your allowance, you'll be charged $15.

    Visit our My Verizon Alerts & Notifications FAQs to learn about setting usage alerts so you know when you're getting close to your data allowance. You can also change your plan any time in My Verizon.

    You can avoid overage chargers with the new Verizon Plan Unlimited.



  4. All of my devices are data only. Are there data only options available on The Verizon Plan?

    No, if you have The Verizon Plan, you must have at least one phone on the account. However, we do offer other Data Only Plans.



  5. Is "pay as you go" data available for smartphones, tablets, the Verizon Jetpack® or other connected devices under The Verizon Plan?

    No, pay as you go for data usage isn't available with The Verizon Plan. For information on the prepaid plans we offer, visit our Prepaid page.



International Benefits
  1. How many international text or multimedia messages can I send from the US each month on The Verizon Plan?

    You can send as many as you want. Every device on your account gets to send unlimited text and multimedia messages internationally from the US on The Verizon Plan.



  2. What are the international calling options available with The Verizon Plan?

    We have several options for customers who make frequent international calls from the US:

    • International Value Plan - $5 a month per line for unlimited calls from the US to Mexico and Canada, and calls from the US to 230+ countries, for as low as $0.05/minute.

    • Call the World - 1000 shared minutes per month for all the phones on your account to call more than 200 countries from the US.

    • Call Mexico and Canada - 1000 shared minutes per month for all the phones on your account to call from the US to Mexico and Canada.

    • International Long Distance Value Plan - Access international voice rates at a discounted per-minute rate.

    For more information, refer to our International Services While in the US page.



Managing Your Data
  1. How can I manage my data usage with The Verizon Plan?

    There are 2 ways to manage your data:

    • My Verizon: Monitor your unbilled monthly data usage from the My Usage page.

    • Usage Alerts: Set up usage alerts in My Verizon to send a notification when you're reaching your data limit. To set up a data alert:
    1. Go to the Usage Alerts page in My Verizon.

    2. Under the When to Alert section, scroll down to Data and select the alerts you'd like to receive.

      Note: When a check mark appears above a percentage amount that indicates the alert has been turned on for that usage amount.

    3. Click Save All Alerts.

    You've successfully set up data usage alerts.

    Should you find that you need more or less data than your plan provides, you can change to the new Verizon Plan at any time in My Verizon.



  2. Is there is a way to limit an individual's data use with The Verizon Plan?

    Yes. With Verizon FamilyBase®, you'll be able to monitor and set limits for data usage, define time restrictions for when data should not be used and receive alerts for each line. Verizon FamilyBase is available for $5/month for your entire account (up to 10 lines.)

    For more information, see the Verizon FamilyBase Overview page.



  3. Can I see how much data I have used in my current bill cycle?

    There are various ways to check your data usage both online and on your device.

    Ways to Check Data Usage
    Method Details
    Online For a quick summary, refer to the usage meters in the My Plan section of My Verizon.

    For more detailed information, go to the My Usage page in My Verizon and click the Data tab.
    Call from your device Call #DATA (#3282) from your mobile phone. You'll get a text message containing your data usage details.
    The My Verizon app Open the My Verizon app.
    Tap Usage Details.
    Tap Data to view the data usage for each line on your account.


  4. Where can I see the data usage charges on my Verizon Wireless bill?

    For a quick summary of your daily charges:

    1. Go to the My Bill page in My Verizon.
    2. Click the Calls, Messages & Data tab.
    3. Click Data.

    You'll see the data usage for your last bill cycle. You can see a summary of your data usage in KB, MB or GB.



  5. My average monthly data usage falls right in between two data plans. Is it better for me to get a larger size?

    If your data usage falls between 2 options, it may be a better value to sign up for a larger allowance. Should you find that you need more or less data, you can switch to the new Verizon Plan in My Verizon.

    Each 1 GB over your plan is billed at $15, rounded up to the nearest GB.

    You can get unlimited data on the new Verizon Plan Unlimited. If you don't need that much data, the new Verizon Plan S-M-L data sizes offers Safety Mode, which protects you against overage charges.



  6. How is my data usage impacted when my device is connected to Wi-Fi?

    When your device is connected to Wi-Fi you won't be charged for any data because you aren't using the Verizon Wireless network. Visit our Wi-Fi FAQs to learn how to get the most out of Wi-Fi and save on data.



  7. I reset my device and have to download all of my apps again. Will I be charged for data usage when I do this?

    If your device is connected to Wi-Fi, the apps you download won't use your monthly data allowance. If Wi-Fi is off and you're connected to the Verizon Wireless 4G LTE, 3G or 1X mobile network your downloads will count towards your monthly data allowance.



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