The Verizon Plan FAQs

  • The Verizon Plan is no longer available for new activations.
  • The new Verizon Plan has 30% more data (including unlimited options), protection from overages with Safety Mode, and Carryover Data.

Have the new Verizon plan? Go to the new Verizon Plan FAQs for plan support.

Top Questions

  1. What's The Verizon Plan, and can I still sign up for it?

    The Verizon Plan is no longer available for new activations.

    New and current customers can get the new Verizon Plan, which has unlimited data options, on the same great network. You can switch to the new Verizon Plan any time in My Verizon or the My Verizon app.

    If you currently have the Verizon Plan, you can upgrade or add devices. Each line on your account has:

    • Unlimited talk and text
    • Unlimited International Messaging from the US
    • Mobile Hotspot on capable devices

    Your account also has shareable data for up to 10 devices in one of the following sizes:

    • XXL: 18 GB for $100
    • XL: 12 GB for $80
    • L: 6 GB for $60
    • M: 3 GB for $45
    • S: 1 GB for $30
  2. How am I charged for The Verizon Plan?

    There are 2 different charges on The Verizon Plan:

    For example, if you have 4 smartphones and 1 tablet on your account, you'll have 5 line access charges (i.e., one for each device) and 1 data plan charge.

    Your bill will also include taxes and surcharges and charges for any other products or services you subscribe to.

  3. What are the monthly access charges for smartphones, tablets and mobile hotspots on the Verizon Plan, and why are some of them different?

    Monthly access charges for smartphones on The Verizon Plan differ based on:

    • If you're currently making monthly device payments or own the phone, the monthly access charge will be $20.

    • If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

    • Tablets and mobile hotspots are $10/month.
  4. Can I add connected devices to The Verizon Plan?

    Yes, you can add connected devices to The Verizon Plan such as:

    Each connected device added to the Verizon Plan is $5/month.

  5. Is there a basic phone option on The Verizon Plan?

    Yes, The Verizon Plan for basic phones includes:

    • 700 minutes for $25/month
    • Unlimited messaging, including International Messaging from the US
    • $0.45/minute for more minutes
    • $1.99/MB for data

    Up to 10 basic phones can be on each account.

  6. Can I keep The Verizon Plan? Do I have to switch to the new Verizon Plan?

    If you're satisfied with The Verizon Plan, you can keep it.

    However, the new Verizon Plan has unlimited data options, on the same great network.

  7. Are there any fees associated with backdating my account under The Verizon Plan?

    No, there are no fees to change and backdate your plan.

The Verizon Plan Data

  1. What's a data allowance, and why do I need it for my smartphone?

    A data allowance is the amount of data included with your selected plan. You use data on your device when not connected to Wi-Fi and you access the internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more.

    Background tasks, such as syncing or location services, may also use data. With The Verizon Plan, the amount of data you use each time you access the internet will be deducted from your data allowance. The Verizon Plan comes with a data allowance that you can share with up to 10 devices on your account.

    Concerned about data overages? The new Verizon Plan has unlimited data options on the same great network.

  2. How do I know how much data I will need with The Verizon Plan?

    If you already use a smartphone with a data plan, you can select a data size based on how much you and the other devices that will be on your account currently use. View your past bills in My Verizon or the My Verizon app for exact usage amounts.

    If data overages are a concern for you, consider switching to the new Verizon Plan. It has unlimited data options and smaller data sizes that include Carryover Data and Safety Mode.

  3. How will I be charged if I go over my data allowance on The Verizon Plan?

    No matter what size data plan you have, all overages are billed at $15 for each 1 GB, rounded up. For example, if you use 250 MB over your allowance, you'll be charged $15.

    Visit our My Verizon Alerts & Notifications FAQs to learn about setting usage alerts so you know when you're getting close to your data allowance. You can also change your plan any time in My Verizon or the My Verizon app.

    You can avoid overage charges with our unlimited options.

  4. Is "pay as you go" data available for smartphones, tablets, the Verizon Jetpack® or other connected devices under The Verizon Plan?

    No, pay as you go for data usage isn't available with The Verizon Plan. For information on the prepaid plans we offer, visit our Prepaid page.

Managing Your Data

  1. How can I manage my data usage with The Verizon Plan?

    There are several ways to manage your data:

    • My Verizon app: Tap the Data tab for details on your data usage.

    • My Verizon: Monitor your unbilled monthly data usage from the My Usage page.

    • Usage Alerts: Set up usage alerts in My Verizon to send a notification when you're reaching your data limit. To set up a data alert:
    1. Go to the Usage Alerts page in My Verizon.

    2. Under the When to Alert section, scroll down to Data and select the alerts you'd like to receive.

      Note: When a check mark appears above a percentage amount that indicates the alert has been turned on for that usage amount.

    3. Tap or click Save All Alerts.

    You've successfully set up data usage alerts.

    Should you find that you need more or less data than your plan provides, you can change to the new Verizon Plan at any time in My Verizon.

  2. Can I see how much data I have used in my current bill cycle?

    There are various ways to check your data usage both online and on your device.

    Ways to Check Your Data Usage
    Method Details
    Online For a quick summary, refer to the usage meters in the My Plan section of My Verizon.

    For more detailed information, go to the My Usage page in My Verizon and tap or click View data details.
    Call from your device Call #DATA (#3282) from your mobile phone. You'll get a text message containing your data usage details.
    The My Verizon app Open the My Verizon app, and your data usage will appear in your Feed on the home screen.
  3. Where can I see the data usage on my Verizon Wireless bill?

    For a quick summary of your data usage:

    1. Go to the View Bill page in My Verizon.
    2. Under "Get the details", tap or click Data, talk and text activity.
    3. Under "Activity", tap or click Data.

    You'll see the data usage for your last bill cycle. You can see a summary of your data usage in GB, MB or KB.

  4. My average monthly data usage falls right in between two data plans. Is it better for me to get a larger size?

    If your data usage falls between 2 options, it may be a better value to sign up for a larger allowance. Should you find that you need more or less data, you can switch to the new Verizon Plan in My Verizon or the My Verizon app.

    If you go over your data allowance at all, you'll be charged an overage rate, rounded up to the next increment. Each 1 GB over your plan is billed at $15, rounded up to the nearest GB.

    You can get unlimited data on the new Verizon Plan. If you don't need that much data, the new Verizon Plan S-M-L data sizes offer Safety Mode, which protects you against overage charges.

International Benefits

  1. How many international text or multimedia messages can I send from the US each month on The Verizon Plan?

    You can send as many as you want. Every device on your account gets to send unlimited text and multimedia messages internationally from the US on The Verizon Plan.

  2. What are the international calling options available with The Verizon Plan?

    We have several options if you make frequent international calls from the US.

    For more information, refer to our International Services While in the US page.

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