Verizon 5G Home FAQs

Verizon 5G Home is currently available in limited areas of Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN. Visit Verizon 5G Home to enter your address and see if 5G Home service is available at your residence. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

Here you can learn all about 5G Home and find answers to common questions about the service.

For more information about 5G Home Installation, see our 5G Home Installation FAQs.

General Information

  1. What is Verizon 5G Home?

    5G Home is the first 5G wireless network built to connect your home with ultra-fast internet that's ready for what comes next. With 5G Home, there are no long-term contracts, equipment or installation fees and all taxes and fees are included.

    Availability is limited. Visit Verizon 5G Home to enter your address and see if 5G Home is available at your residence. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

    Here's what's included when you order 5G Home:

    • Free 5G internet service for the first 3 months*
    • Free equipment for the 5G internet service
    • Free professional installation of the equipment and activation of the service
    • Free YouTube TV™ subscription for the first 3 months**
    • Free Google Chromecast Ultra™ or Apple TV® 4K device

    When you order 5G Home, you'll schedule a date and time for installation. A technician will come to your home to make sure you have 5G coverage. If there's coverage, the technician will install the equipment and connect all your family's devices to the internet for you, all at no charge. See our 5G Home Installation FAQs to learn more.


    *For Verizon customers who order 5G Home, unless you cancel.

    **The three-month free YouTube TV service will begin on the date the technician installs 5G Home. After 3 months, YouTube will charge you the monthly YouTube TV subscription price of $40/mo. The technician will provide the Google Chromecast Ultra or Apple TV 4K device when the installation is complete.

  2. What are the benefits of Verizon 5G Home?

    • Internet that blankets your whole home in super-fast Wi-Fi. A state-of-the-art router and, if needed, we will supply you with Wi-Fi extenders to ensure that every inch of your home will be covered.

    • Pricing you'll love. No long-term contracts, equipment or installation fees. All taxes and fees are included.

    • Free your TV. We're giving you a choice of Apple TV 4K or Google Chromecast Ultra during installation, at no cost.

    • Upgrades on us. As 5G Home keeps getting better, you'll always get the latest with free hardware upgrades through the first year.

    • Wire-free and worry-free. From our white-glove installation to the exclusive 5G Technical Support Team, 5G Home makes your life easier from the moment it arrives.
  3. How fast is 5G compared to 4G LTE?

    5G internet is up to 20x faster than 4G LTE speeds.

  4. How do I check to see if 5G Home is available in my area and how do I sign up for the service?

    5G Home is currently available in limited areas of Los Angeles, CA; Sacramento, CA; Houston, TX; and Indianapolis, IN.

    Visit Verizon 5G Home to see if 5G Home is available in your area and to order the service. Simply enter your home address to find out if you're eligible. If 5G Home is not currently available in your area you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

    If you're an existing Verizon Wireless customer, you must be an account owner or account manager to order 5G Home service. If you are new to Verizon, you will automatically be assigned as the account owner when you order 5G Home service. Learn more about account roles.

    You can also call us at (866) 217-2223 to order and schedule your installation, or find out about 5G Home.

  5. Can I have more than one line of 5G Home service on my account?

    Yes, you can order 5G Home service for multiple eligible addresses under the same account. However, you may have only one 5G Home service installed per address.

  6. What internet speeds should I expect with 5G Home?

    You should expect ultrafast internet speeds using the new 5G Home service with typical speeds around 300 Mbps and, depending on your location, maximum speeds up to 940 Mbps.

    Note: Actual speeds may vary.

  7. How much does 5G Home cost?

    There's no charge for the first 3 months of the Verizon 5G Home wireless internet service. Beginning the fourth month after the installation date of 5G Home, the cost will depend on whether you have a Verizon smartphone data plan* on your account. Taxes, fees and surcharges are included in the 5G Home charges.

    • $50 per month when you have a wireless smartphone data plan* on your account.
    • $70 per month when you have no wireless smartphone data plan on your account.

    When you have only 5G Home with Verizon and sign up for a Verizon wireless smartphone data plan of $30 or more per month, you get $20 off your monthly 5G Home service.

    When you have 5G Home and a Verizon wireless smartphone data plan* and decide to cancel the data plan your 5G home charges will increase $20 per month.

    When you have 5G Home and a Verizon wireless smartphone data plan* with one smartphone, and decide to activate a non-smartphone on that line, leaving no smartphones on your account, your 5G Home charges will increase $20 per month.

    When there is one smartphone plus 5G Home on your account and the phone is disconnected or transferred to a different Verizon account, the 5G Home monthly charge will increase $20 per month.

    *A minimum $30 monthly data plan is required; excludes data-only plans.

     

  8. Are there promotions or discounts available when I sign up for 5G Home?

    Yes. There's no monthly charge for the first 3 months of the 5G Home service.

    Also, you can get YouTube TV free for 3 months where it's available (new users only). After 3 months, if you don't cancel, YouTube will charge you the $40 monthly subscription fee using the form of payment you provide at the time you signed up for YouTube TV.

    For a limited time, customers who order 5G Home will receive a free Apple TV 4K or Google Chromecast Ultra device when the Asurion technician has completed the 5G Home installation. If there are questions about Apple TV or Chromecast, visit:

    Visit our 5G Home YouTube TV Promotion FAQs for more details

    Need more than one? Get additional Google Chromecast Ultra and Apple TV available on our website.

  9. Do I need a price plan when I order 5G Home?

    Yes. When you order 5G Home, the 5G Home data-only plan will automatically be added to your account.

    The price plan you have on your account for your smartphones, tablets, watches and other devices will be separate and continue to be used only for the other devices on your account.

  10. Do I need to have a landline in order to get 5G Home?

    No, a landline is not required in order to get 5G Home at your residence.

  11. With 5G Home is there a limit to the amount of data I can use?

    No. There is no data limit or data cap for 5G Home internet service. The 5G Home plan is a data-only plan, separate from other plans on your account. Any device connected to your 5G Home Wi-Fi network will enjoy unlimited data usage.

  12. Is 5G Home available to people who live in an apartment, condominium or townhome?

    Yes, however this depends on the specific location within the apartment or building where 5G Home will be installed.

    To find out if 5G Home is available, in your apartment, condominium or townhome, visit the 5G Home website and enter your address. You'll be asked to select the floor on which your unit is located to determine if 5G Home is available. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

  13. Will I be required to pay a security deposit for 5G Home?

    No. There's no deposit or charge for the 5G Home equipment that's installed in your home.

  14. Where will I see the charge on my bill for 5G Home?

    The 5G Home receiver will show with a unique line item and mobile number where all other devices on the account are listed on the bill. The first 3 months of the service are free, so you'll see a charge of $0.00 on the bill. A charge for the service will start after 3 months.

  15. How do I check the status of my 5G Home order and what information do I need to check status?

    You can check the status of your order anytime online or with the My Verizon app.

    Online
    Go to the Order Status page and enter the 5G Home order number and location code provided on the order confirmation email.

    My Verizon app

    1. Tap on the menu in the upper left.
    2. Tap Account.
    3. Tap Purchases.
    4. Tap Orders to view the status of your 5G Home order and any other orders you may have.
  16. Will weather conditions, such as rain or wind, affect the 5G Home service?

    In our testing, including rain and windy environments, there have been no indications of typical weather issues affecting 5G Home internet service.

  17. Do I need to disconnect my current Wi-Fi internet service before 5G Home is installed?

    No. You can continue to use your current Wi-Fi internet service provider until the 5G Home service is installed at your home. Once 5G Home is installed, we recommend that you cancel the other Wi-Fi internet service.

5G Home Coverage

  1. Verizon 5G Home is available in my area but not at my address. Why is this?

    The Verizon 5G Home internet service requires a direct line of sight between our 5G cell site and your residence. Because of this, some residences on the same block may have the 5G Home coverage, while others may not. We are working hard to expand our coverage in neighborhoods and in the cities we have already announced. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home to enter your email address and your mobile number, so that we can notify you when 5G Home comes to your area.

  2. Can I view a coverage map to see where Verizon 5G Home is available?

    We are working hard to expand our coverage in the cities we have already announced and more cities will be announced in the future. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home to enter your email address and your mobile number, so that we can notify you when 5G Home comes to your area.

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