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Verizon 5G Home FAQs

Verizon 5G Home is currently available in limited areas of Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN. Visit Verizon 5G Home to enter your address and see if 5G Home service is available at your residence. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

Here you can learn all about 5G Home and find answers to common questions about the service.

For more information about 5G Home Installation, see our 5G Home Installation FAQs.
General Information
  1. 5G Home is the first 5G wireless network built to connect your home with ultra-fast internet that's ready for what comes next. With 5G Home, there are no long-term contracts, equipment or installation fees and all taxes and fees are included.

    Availability is limited. Visit Verizon 5G Home to enter your address and see if 5G Home is available at your residence. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

    Here's what's included when you order 5G Home:

    • Free 5G internet service for the first 3 months*
    • Free equipment for the 5G internet service
    • Free professional installation of the equipment and activation of the service
    • Free YouTube TV™ subscription for the first 3 months**
    • Free Google Chromecast Ultra™ or Apple TV® 4K device

    When you order 5G Home, you'll schedule a date and time for installation. A technician will come to your home to make sure you have 5G coverage. If there's coverage, the technician will install the equipment and connect all your family's devices to the internet for you, all at no charge. See our 5G Home Installation FAQs to learn more.

    *For Verizon customers who order 5G Home, unless you cancel.

    **The three-month free YouTube TV service will begin on the date the technician installs 5G Home. After 3 months, YouTube will charge you the monthly YouTube TV subscription price of $40/mo. The technician will provide the Google Chromecast Ultra or Apple TV 4K device when the installation is complete.



    • Internet that blankets your whole home in super-fast Wi-Fi. A state-of-the-art router and, if needed, we will supply you with Wi-Fi extenders to ensure that every inch of your home will be covered.

    • Pricing you'll love. No long-term contracts, equipment or installation fees. All taxes and fees are included.

    • Free your TV. We're giving you a choice of Apple TV 4K or Google Chromecast Ultra during installation, at no cost.

    • Upgrades on us. As 5G Home keeps getting better, you'll always get the latest with free hardware upgrades through the first year.

    • Wire-free and worry-free. From our white-glove installation to the exclusive 5G Technical Support Team, 5G Home makes your life easier from the moment it arrives.


  2. 5G Home is currently available in limited areas of Los Angeles, CA; Sacramento, CA; Houston, TX; and Indianapolis, IN.

    Visit Verizon 5G Home to see if 5G Home is available in your area and to order the service. Simply enter your home address to find out if you're eligible. If 5G Home is not currently available in your area you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

    If you're an existing Verizon Wireless customer, you must be an account owner or account manager to order 5G Home service. If you are new to Verizon, you will automatically be assigned as the account owner when you order 5G Home service. Learn more about account roles.

    You can also call us at (866) 217-2223 to order and schedule your installation, or find out about 5G Home.



  3. You should expect ultrafast internet speeds using the new 5G Home service with typical speeds around 300 Mbps and, depending on your location, maximum speeds up to 940 Mbps.

    Note: Actual speeds may vary.



  4. There's no charge for the first 3 months of the Verizon 5G Home wireless internet service. Beginning the fourth month after the installation date of 5G Home, the cost will depend on whether you have a Verizon smartphone data plan* on your account. Taxes, fees and surcharges are included in the 5G Home charges.

    • $50 per month when you have a wireless smartphone data plan* on your account.
    • $70 per month when you have no wireless smartphone data plan on your account.

    When you have only 5G Home with Verizon and sign up for a Verizon wireless smartphone data plan of $30 or more per month, you get $20 off your monthly 5G Home service.

    When you have 5G Home and a Verizon wireless smartphone data plan* and decide to cancel the data plan, the 5G Home charges will increase $20 per month.

    *A minimum $30 monthly data plan is required; excludes data-only plans.



  5. Yes. When you order 5G Home, the 5G Home data-only plan will automatically be added to your account.

    The price plan you have on your account for your smartphones, tablets, watches and other devices will be separate and continue to be used only for the other devices on your account.



  6. Yes. There's no monthly charge for the first 3 months of the 5G Home service.

    Also, you can get YouTube TV free for 3 months where it's available (new users only). After 3 months, if you don't cancel, YouTube will charge you the $40 monthly subscription fee using the form of payment you provide at the time you signed up for YouTube TV.

    For a limited time, customers who order 5G Home will receive a free Apple TV 4K or Google Chromecast Ultra device when the Asurion technician has completed the 5G Home installation. If there are questions about Apple TV or Chromecast, visit:

    Visit our 5G Home YouTube TV Promotion FAQs for more details.



  7. Yes, however this depends on the specific location within the apartment or building where 5G Home will be installed.

    To find out if 5G Home if available on your floor, visit the 5G Home website and enter your address. If you live in an apartment or building with multiple units on several floors, you'll be asked to select the floor on which your unit is located to determine if it's available. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.



  8. No. There's no deposit or charge for the 5G Home equipment that’s installed in your home.



  9. The 5G Home receiver will show with a unique line item and mobile number where all other devices on the account are listed on the bill. The first 3 months of the service are free, so you'll see a charge of $0.00 on the bill. A charge for the service will start after 3 months.



  10. You can check the status of your order anytime online or with the My Verizon app.

    Online
    Go to the Order Status page and enter the 5G Home order number and location code provided on the order confirmation email.

    My Verizon app

    1. Tap on the menu in the upper left.
    2. Tap Account.
    3. Tap Purchases.
    4. Tap Orders to view the status of your 5G Home order and any other orders you may have.


  11. In our testing, including rain and windy environments, there have been no indications of typical weather issues affecting 5G Home service.



  12. No. You can continue to use your current Wi-Fi internet service provider until the 5G Home service is installed at your home. Once 5G Home is installed, we recommend that you cancel the other Wi-Fi internet service.



  13. Apple TV, iOS and iPhone are registered trademarks of Apple Inc.

5G Home Coverage
  1. The Verizon 5G Home service requires a direct line of sight between our 5G cell site and your residence. Because of this, some residences on the same block may have the 5G Home coverage, while others may not. We are working hard to expand our coverage in neighborhoods and in the cities we have already announced. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home to enter your email address and your mobile number, so that we can notify you when 5G Home comes to your area.



  2. We are working hard to expand our coverage in the cities we have already announced and more cities will be announced in the future. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home to enter your email address and your mobile number, so that we can notify you when 5G Home comes to your area.



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