No. During installation, the technician will determine the optimum location to install your Verizon 5G Home Router so that the devices connected to 5G Home will have the fastest possible download and upload speeds.
You can check the 5G Home Router Troubleshooting Assistant tool to find ways to improve the signal.
General information
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Can I move the Verizon 5G Home Router to a different place in my home after the installation is complete?
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How do I find the technical details unique to my Verizon 5G Home Router?
You can find the following technical details about your Verizon 5G Home Router in the My Verizon website and app:
- IP address
- MAC address
- Router serial number
- Model/Type
- SIM number
- Software version
View step-by-step instructions on how to view your Verizon 5G Home Router technical details.
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Is a separate mobile number created for the Verizon 5G Home Router and if yes, where do I find the number?
Yes. A mobile number is created for your account when you order Verizon 5G Home, but it's not active until 5G Home is installed. The installation technician will provide you with your number and show you how to sign in to the My Verizon website and app.
You can find your 5G Home mobile number in these places:- In your confirmation email
- On your bill where the 5G Home Router is listed
If 5G Home is the only device on your Verizon account, you will use this mobile number to sign in to My Verizon on your computer or the app for the first time after the installation is complete. Once signed in, you can create a User ID to sign in with instead of the mobile number. Learn how to set up a User ID in My Verizon.
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What will I do with the Verizon 5G Home Router and receiver if I move to a different home address?
If you're moving to a new address, please call Verizon at (866) 217-2223 before you move to check for 5G Home availability at your new address, to cancel your existing 5G Home internet service, and to return your existing 5G Home indoor equipment. If 5G Home is available at your new address, then we'll schedule a technician to install the service and equipment.
Once the service is canceled, you'll receive packaging and a postage-paid, addressed label to return the indoor equipment (router, indoor receiver, Wi-Fi extenders, etc.) to Verizon for free. If you return the equipment and you don't cancel your 5G Home service, you will continue to be charged your monthly service fee.
The outdoor receiver will remain where it was installed. If you need to remove the outdoor receiver, please call Customer Service to schedule the uninstallation. -
What is the difference between the 2.4 GHz and 5 GHz signal options on my Verizon 5G Home Router?
The 5 GHz signal is faster but reaches less distance and has weaker wall penetration. The 2.4 GHz signal is slower but reaches a greater distance with better wall penetration.
If you run a performance test to check the speed of your connected devices, the signal you're connected to will affect the results. For example, if a device in another room is connected to the 5GHz signal, the speed test results may show slower than expected because of the distance.