Verizon 5G Home Router FAQs

Verizon 5G Home is currently available in limited areas of Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN. Visit Verizon 5G Home to enter your address and see if 5G Home service is available at your residence. If 5G Home is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home comes to your area.

Refer to these FAQs to answer common questions about your 5G Home Router. For step-by-step instructions, visit the How to Manage your 5G Home Router page.

For general information about 5G Home, see our Verizon 5G Home FAQs.

For more information about the 5G Home Installation process, see our Verizon 5G Home Installation FAQs.

General information

  1. Can I move the Verizon 5G Home Router to a different place in my home after the installation is complete?

    No. During installation, the technician will determine the optimum location to install your Verizon 5G Home Router so that the devices connected to 5G Home will have the fastest possible download and upload speeds.

    You can check the 5G Home Router Troubleshooting Assistant tool to find ways to improve the signal.

  2. How do I find the technical details unique to my Verizon 5G Home Router?

    You can find the following technical details about your Verizon 5G Home Router in the My Verizon website and app:

    • IP address
    • MAC address
    • Router serial number
    • Model/Type
    • SIM number
    • Software version

    View step-by-step instructions on how to view your Verizon 5G Home Router technical details.

  3. Is a separate mobile number created for the Verizon 5G Home Router and if yes, where do I find the number?

    Yes. A mobile number is created for your account when you order Verizon 5G Home, but it's not active until 5G Home is installed. The installation technician will provide you with your number and show you how to sign in to the My Verizon website and app.

    You can find your 5G Home mobile number in these places:

    • In your confirmation email
    • On your bill where the 5G Home Router is listed

    If 5G Home is the only device on your Verizon account, you will use this mobile number to sign in to My Verizon on your computer or the app for the first time after the installation is complete. Once signed in, you can create a User ID to sign in with instead of the mobile number. Learn how to set up a User ID in My Verizon.

  4. Is my Verizon 5G Home Router compatible with fax machines?

    The Verizon 5G Home Router is currently not compatible with fax machines.

  5. What will I do with the Verizon 5G Home Router and receiver if I move to a different home address?

    If you're moving to a new address, please call Verizon at (866) 217-2223 before you move to check for 5G Home availability at your new address, to cancel your existing 5G Home internet service, and to return your existing 5G Home indoor equipment. If 5G Home is available at your new address, then we'll schedule a technician to install the service and equipment.

    Once the service is canceled, you'll receive packaging and a postage-paid, addressed label to return the indoor equipment (router, indoor receiver, Wi-Fi extenders, etc.) to Verizon for free. If you return the equipment and you don't cancel your 5G Home service, you will continue to be charged your monthly service fee.

    The outdoor receiver will remain where it was installed. If you need to remove the outdoor receiver, please call Customer Service to schedule the uninstallation.

  6. What is the difference between the 2.4 GHz and 5 GHz signal options on my Verizon 5G Home Router?

    The 5 GHz signal is faster but reaches less distance and has weaker wall penetration. The 2.4 GHz signal is slower but reaches a greater distance with better wall penetration.

    If you run a performance test to check the speed of your connected devices, the signal you're connected to will affect the results. For example, if a device in another room is connected to the 5GHz signal, the speed test results may show slower than expected because of the distance.

Router name and password

  1. How do I change the names and passwords of the Wi-Fi networks on my Verizon 5G Home Router?

    The Verizon 5G Home Router has three different networks, each having a unique name and password. Your devices will automatically connect to the correct network to provide the fastest data download and upload speeds, with less buffering.

    View step-by-step instructions on how to change the name and password on a 5G Home Wi-Fi network.

    It may take up to an hour for the new name and password to show in My Verizon. After the name(s) and password(s) are changed, you'll need to manually reconnect your Wi-Fi devices to the router using the new password.

  2. What do I do if I forget the password of the Verizon 5G Home Router?

    If you forget the password for your Verizon 5G Home Router, you'll have to create a new one. For security purposes, you won't be able to retrieve your existing password.

    View step-by-step instructions on how to change a 5G Home Wi-Fi network password.

  3. How do I share the 5G Home login credentials with people who access my Verizon 5G Home Router for the first time?

    You can share the password of your 5G Home guest network with others using the My Verizon app for iOS and Android®. When you choose to share your guest network password, your guest(s) will receive a text message with the password. The text message will not include the name of your guest network so you'll need to provide that to them.

    View step-by-step instructions on how to share your 5G Home login credentials in the My Verizon app.

  4. Can I change the name of the Verizon 5G Home Router that shows on the My Devices page in My Verizon?

    Yes, you can choose a nickname for your Verizon 5G Home Router to replace the name that shows on the My Devices page in My Verizon.

    View step-by-step instructions on how to change your Verizon 5G Home Router nickname.

Router maintenance

  1. Can I test the upload and download speeds of my Verizon 5G Home Router?

    Yes, you can run a speed test to check the upload and download data speeds of 5G Home in the My Verizon website and app. You need to be connected to your Verizon 5G Home Router to run the speed test.

    View step-by-step instructions on how to run a speed test on your Verizon 5G Home Router.

  2. How do I restart my Verizon 5G Home Router?

    You can restart your router, even when you're away from home, in the My Verizon website and app.

    View step-by-step instructions on how to restart your Verizon 5G Home Router.

  3. Will a technician come to my house to fix issues I'm having with 5G Home?

    Yes. However, most issues can be resolved using the 5G Home Router Troubleshooting Assistant tool.

    If it's necessary for a technician to come out, we'll repair and maintain the equipment at our expense, unless we determine that you misused, abused or intentionally damaged the equipment, in which case, you'll have to pay the replacement cost.

  4. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    Android is a trademark of Google, Inc.

     

isTealiumFlag=true