We've enhanced our processes to verify your identity when you contact Verizon by phone or Chat. These enhancements will help to ensure that your account and personal information remain secure. A key part of our enhanced process is the requirement for customers to have a 4-digit account PIN, previously called billing password or billing system password.
We'll never proactively call you and ask for your account PIN.
Note: Your 4-digit account PIN is used to verify your identity only when you contact Verizon.