Your account PIN is used to verify your identity when you contact Verizon by phone or Chat. For your security, customers are required to have a 4-digit account PIN, previously called billing password or billing system password. This helps ensure that your account and personal information remain secure.
If you forget your Account PIN you'll need to set up a new one. Learn how to set up a new account PIN.
We'll never proactively call you and ask for your account PIN.