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Assign Account Manager FAQs

The Account Manager has permission to make changes to your account. They can go to a Verizon Wireless store or call Customer Service for you to manage your account. If the Account Manager you assign has a mobile number on your account, they'll be able to sign in to My Verizon to manage your account for you as well.

How do I assign an Account Manager?
How do I remove an Account Manager?
General Information
  1. What are the different levels of access in My Verizon?

    There are 3 different roles within My Verizon that you could be assigned. Each role provides different levels of online account access:

    • Account Owner - Unlimited access to all online account management options. There can only be one Account Owner on an account.

    • Account Manager - Access to all online account management options, except assigning other Account Managers and changing the Account PIN. You can add up to three Account Managers to your account.

    • Account Member - Limited access to account information for only their specific line of service


    As long as you have a Verizon Wireless phone number, you can register for My Verizon, set up your profile and start using many online services.

    Learn more about My Verizon account roles.

    You can also watch our Understanding Account Roles & How to Assign Them video.



  2. Why would I need to assign someone as an Account Manager?

    Assigning an Account Manager lets you (the Account Owner) share the responsibility of managing your account with another person. This can be helpful if you aren't always available.

    An Account Manager can:

    • Call Customer Service for you

    • Visit a Verizon Wireless store to manage the lines on your account for you

    • Access My Verizon to manage your account online

      Note: The Account Manager must have a mobile number assigned to the account in order to be granted My Verizon access. If you assign an Account Manager who doesn't have a mobile number on your account, they'll be able to manage your account in a Verizon Wireless store or by calling Customer Service but not online.


  3. What changes can an Account Manager make to my account?

    Visit our Account Access Roles page to see what an Account Manager is able to do on your account.



  4. Can any Account Manager be given access to sign in to My Verizon?

    In order for an Account Manager to have access to My Verizon, they need to have a Verizon Wireless mobile number on the same account as you. If you assign an Account Manager who doesn't have a mobile number on your account, they'll be able to manage your account in a Verizon Wireless store or by calling Customer Service but not in My Verizon.



  5. How do I add an Account Manager?

    You can add up to 3 Account Managers in My Verizon.

    To assign an Account Manager to your account:

    1. Go to the Account Managers page in My Verizon.
    2. In the Add Account Manager section enter the first and last name(s) of the Account Manager(s) you want to add.
    3. If you have multiple mobile numbers on your account, you'll see a Select dropdown. If you don't see the Select dropdown skip to step d. If the person you're assigning has a mobile number on your account, they'll also be able to sign in to My Verizon for you. If they don't have a number on your account, they'll be able to call in to Customer Service or go to a Verizon Wireless store to manage your account.
      • If the Account Manager has a mobile number on your account:
      1. Select the Account Manager's mobile number from the Select dropdown.
      2. Enter the Account Manager's email address into the Email Address field.

      • If the Account Manager doesn't have a mobile number on your account:
      1. Select No Number on Account from the Select dropdown. Account Managers without a mobile number will not be able to sign in to My Verizon but they can go to a Verizon Wireless store or call Customer Service to manage the account.

    4. Click Add.
    5. Review the Terms and Conditions, and click Continue if you agree.
    6. Select a mobile device that you want the Online Authorization Code sent to by text message.
    7. Click Text me the code. The authorization code will be sent to the chosen mobile device.
    8. Enter the Online Authorization Code that was sent to the mobile device.
    9. Click Confirm.
    10. Click OK.

    You've successfully assigned the Account Manager(s) to your account.

    Note: The new Account Manager will be able to make changes to the account and have online access to the account through My Verizon if they have a mobile number on your account.



  6. How do I grant My Verizon access to a current Account Manager that doesn't have it yet?

    If you have an Account Manager who is unable to access My Verizon, and they have a mobile number on your account, just remove them and add them again as an Account Manager. Note: If they do not have a mobile number on your account they won't be able to access My Verizon for you. You must be the Account Owner to give a current Account Manager online access to your account.

    To grant My Verizon access to an existing Account Manager:

    1. Remove the Account Manager from the account.
    2. Add the Account Manager back on to the account and be sure to include the Account Manager's mobile number and email address.


  7. Will an Account Manager be notified after being granted access to My Verizon?

    Yes, the Account Manager will receive an automatic text message to the mobile number and an email to the email address specified by the Account Owner.

    • If the Account Manager isn't registered for My Verizon - The text message will contain a temporary Password, so they can sign in to My Verizon.
    • If the Account Manager is registered for My Verizon - The text message and email will inform them that they have been upgraded, and that they should sign in to My Verizon with their current mobile number and Password.


  8. How many Account Managers can I assign?

    You can have a maximum of 3 Account Managers assigned at a time.



  9. How do I remove an Account Manager?

    To remove an Account Manager:

    1. Go to the Account Managers page in My Verizon.
    2. Click Remove next to the Account Manager you want to remove.
    3. Click OK.

    You've successfully removed an Account Manager.



  10. How do I change the Account Owner?

    Please call Customer Service at (800) 922-0204 to change the Account Owner. There can only be one Account Owner per account.



  11. Can I restrict what an Account Manager can change on my account?

    No, you won't be able to customize your Account Manager's access level. Any Account Manager you assign will have full Account Manager access. Refer to our Account Access Roles page for details on what an Account Manager is able to do.



  12. Can I have an Account Manager with call-in access but not My Verizon access?

    Yes, you can. If you only provide the Account Manager's name when you assign them, they'll only be able to call Customer Service to make changes. They won't be able to access your My Verizon account.

    If you provide a mobile number associated with your account and an email address when you assign the Account Manager, the Account Manager will have access to My Verizon.



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