Assign Account Manager FAQs

An Account Manager has permission to make changes to your account. They can go to a Verizon Wireless store or call Customer Service for you to manage your account. If the Account Manager you assign has a mobile number on your account, they'll be able to sign in to My Verizon to manage your account for you as well.

How do I assign an Account Manager?
How do I remove an Account Manager?

General Information

  1. What are the different levels of access in My Verizon?

    There are 3 different roles within My Verizon. Each role provides different levels of online account access:

    • Account Owner - Unlimited access to all online account management options. There can only be 1 Account Owner per account.

      Note: If you're the Account Owner you don't need to assign yourself as an Account Manager.

      How do I change the Account Owner on my account?


    • Account Manager - Access to all online account management options, except assigning other Account Managers and changing the Account PIN. You can add up to 3 Account Managers to your account. Your account must be active for 30 days before you can assign an Account Manager.

    • Account Member - Limited access to account information for only their specific line of service

    Learn more about account roles in My Verizon. For additional information, view Understanding Account Roles & How to Assign Them.

    If you have a Verizon Wireless phone number, you can sign up for My Verizon, set up your profile and start using many online services. Register for My Verizon.

  2. Why would I need to assign someone as an Account Manager?

    Assigning an Account Manager lets you as the Account Owner share the responsibility of managing your account with another person. This can be helpful if you aren't always available. If you are the Account Owner you don't need to assign yourself as an Account Manager.

    An Account Manager can:

    • Call Customer Service for you

    • Visit a Verizon Wireless store to manage the lines on your account for you

    • Access My Verizon to manage your account online
  3. Can any Account Manager be given access to sign in to My Verizon?

    In order for an Account Manager to have access to My Verizon, they need to have a Verizon Wireless mobile number on your account. If you assign an Account Manager who doesn't have a mobile number on your account, they'll still be able to manage your account in a Verizon Wireless store or by calling Customer Service but not online.

  4. How do I add an Account Manager?

    You can add up to 3 Account Managers in My Verizon after your account has been active for 30 days.

    To assign an Account Manager to your account:

    1. Go to the Account Managers page in My Verizon.
    2. In the Add Account Manager section, enter the first and last name(s) of the Account Manager(s) you want to add.
    3. If you have multiple mobile numbers on your account, you'll see a Select dropdown. If you don't see the Select dropdown, skip to step d. If the person you're assigning has a mobile number on your account, they'll also be able to sign in to My Verizon for you. If they don't have a number on your account, they'll be able to call in to Customer Service or go to a Verizon Wireless store to manage your account but not online.
      • If the Account Manager has a mobile number on your account:
      1. Select the Account Manager's mobile number from the Select dropdown.
      2. Enter the Account Manager's email address into the Email Address field.

      • If the Account Manager doesn't have a mobile number on your account:
      1. Select No Number on Account from the Select dropdown.

    4. Click Add.
    5. Review the Terms and Conditions, then click Continue if you agree.
    6. Select a mobile device to send the Online Authorization Code by text message.
    7. Click Text me the code. The authorization code will be sent to the chosen mobile device.
    8. Enter the Online Authorization Code from the text message sent to the mobile device.
    9. Click Confirm.
    10. Click OK.

    You've successfully assigned the Account Manager(s) to your account.

  5. How do I grant My Verizon access to a current Account Manager that doesn't have it yet?

    If you have an Account Manager who is unable to access My Verizon but has a mobile number on your account, just remove them and add them again as an Account Manager.

    Note: You must be the Account Owner to give a current Account Manager online access to your account.

    To grant My Verizon access to an existing Account Manager:

    1. Remove the Account Manager from the account.
    2. Add the Account Manager back on to the account and be sure to include the Account Manager's mobile number and email address.
  6. Will an Account Manager be notified after being granted access to My Verizon?

    Yes, the Account Manager will receive an automatic text message to the mobile number and email to the email address specified by the Account Owner.

    • If the Account Manager isn't registered for My Verizon - The text message will contain a temporary Password, so they can sign in to My Verizon.
    • If the Account Manager is registered for My Verizon - The text message and email will inform them that they have been upgraded, and that they should sign in to My Verizon with their current mobile number and Password.
  7. How many Account Managers can I assign?

    You can have a maximum of 3 Account Managers assigned at a time.

  8. How do I remove an Account Manager?

    To remove an Account Manager:

    1. Go to the Account Managers page in My Verizon.
    2. Click Remove next to the Account Manager you want to remove.
    3. Click OK.

    You've successfully removed an Account Manager.

  9. How do I change the Account Owner?

    Click the Chat with us button at the bottom right corner of this page to contact one of our representatives to change the Account Owner. There can only be 1 Account Owner per account.

  10. Can I have an Account Manager with call-in access but not My Verizon access?

    Yes, you can. If you only provide the Account Manager's name when you assign them, they'll only be able to call Customer Service to make changes. Account Managers won't be able to access your My Verizon account.

    If you provide a mobile number associated with your account and an email address when you assign the Account Manager, they will have access to My Verizon.

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