Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 8
Apple® iPhone® 7
Apple® iPhone® 6s
Samsung Galaxy S7
Apple® iPhone® 7 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Moto Z Play Droid Edition
Verizon Wear24™
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
Galaxy J7 / J7 V
DROID TURBO 2
Apple Watch® Series 3
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
LG K20™ V
Samsung Galaxy S8+
Moto Z Force Droid Edition
Pixel™, Phone by Google
Google Pixel 2
Apple® iPad® 2
Samsung Galaxy Note5
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy Note® 4
Verizon Wireless Home Phone
Apple® iPhone® 5c
Samsung Galaxy J3 (2016)
Google Pixel 2 XL
LG Revere® 3
Samsung 3G Network Extender
Verizon Ellipsis® 7
DROID MAXX by MOTOROLA
Droid Turbo by Motorola
Apple® iPhone® 5
V20™
Motorola moto z2 play
Jetpack® MiFi® 7730L
LG G6™
Samsung Gusto® 3
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Motorola moto z2 force edition
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Cadence by Kyocera
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
GizmoGadget™ by LG
LG G5
Pixel™ XL, Phone by Google
Verizon 4G LTE Broadband Router
Samsung Galaxy J3 V
Stylo™ 2 V
LG G4™
LG Exalt® LTE
DROID MAXX 2
Apple® iPhone® 4s
Pantech 4G LTE Global USB Modem UML290
Apple® iPhone® 4
ZenPad™ Z8
Verizon Ellipsis® Jetpack® MHS900L
Moto Z Droid Edition
Hum+ by Verizon
LG K8 V
LG G3
Verizon LTE Internet and Home Phone
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola moto e4
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG Optimus Zone™ 3 Prepaid
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
PRIV™ by BlackBerry®
LG V10™
Samsung Galaxy S® 6 edge
LG Cosmos™ 3
Samsung 4G LTE Network Extender
Ellipsis® Jetpack® MHS800L
Galaxy J3 Mission Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® III
Galaxy Tab E (8.0)
Apple® iPad® (9.7-inch)
Samsung Convoy® 4
Microsoft Surface 3
DuraXV
Samsung Convoy™ 3
Motorola moto e4 plus™
Verizon Wireless Home Phone T2000
GizmoPal® 2 by LG
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
ZenPad™ Z10
Moto G Play
Verizon Global USB Modem USB730L
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem 551L
GizmoPal™
Samsung Gear S3 frontier
DROID RAZR M by MOTOROLA
Galaxy Tab E
KYOCERA DuraXVLTE
LG V30®
Samsung Convoy™ 2
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Casio G'zOne Ravine® 2
BlackBerry Classic
Casio G'zOne Commando®
ASUS ZenPad™ Z8s
Apple® iPad Pro® (12.9-inch)
Apple® iPad mini™
Verizon 4G LTE USB Modem UML295
Ellipsis™ Jetpack® MHS815L
LG K4™ LTE
Kyocera DuraXV+
Apple® iPad Air® 2
HTC 10™
Apple® iPad mini™ with Retina display
LG Exalt™
Samsung Gusto® 2
LG Extravert™ 2
Apple® iPad Pro® (10.5-inch)
Verizon Ellipsis® 8 HD
ZenFone™ V Live
LTE Internet (Installed)
ASUS ZenFone™ V
HTC One® (M8)
Sony Xperia® Z3v
Moto G™ by Motorola
ZTE Blade™ Vantage Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Commando® 4G LTE
ZTE Cymbal® LTE
LG G Pad 8.3 LTE
LG G Vista
LG G2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Apple® iPad Pro®
Samsung Intensity™ II
DROID ULTRA by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
HTC Desire® 530
Verizon Wireless USB760 Modem
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto X™ by Motorola
HTC One M9
BlackBerry® Q10 smartphone
Gear S®
Motorola RAZR V3m
Toyota Connected Car
Samsung Galaxy Note® II
Sonim XP5
Samsung Galaxy Tab® 2 (7.0)
Gear S2
HTC Desire® 526
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Apple® iPad Pro® (9.7-inch)
Apple® iPad® with Wi-Fi + 4G
Apple® iPad mini® 4
Samsung Galaxy Tab®
Apple® iPad®
DROID RAZR by MOTOROLA
Samsung 4G LTE Network Extender 2
Samsung Galaxy Tab S2
Galaxy Note® Edge
ASUS ZenFone™ AR
Samsung Galaxy Tab S3
Verizon GizmoTab™
Samsung Convoy™
Humx
Apple® iPad Air®
G Pad™ 7.0 LTE
Moto E™ Prepaid
HTC Desire® 626
LG Octane™
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
Nokia Lumia 822
BlackBerry® Z10 smartphone
LG Cosmos™ 2
LG Accolade™
Samsung Galaxy Book
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (10.1)
Nokia Lumia 928
Casio G'zOne Ravine®
BlackBerry® Z30 smartphone
Samsung Haven™
LG Exalt™II
Samsung Gusto®
DROID X by MOTOROLA
LG Revere® 2
LG enV®3
Samsung Intensity™ III
LG 4G LTE USB Modem VL600
Ellipsis® Kids
G Pad™ 10.1 LTE
Arlo Go
BlackBerry® Bold 9650 smartphone
Verizon Wireless AirCard® 595U USB Modem
Dell™ Vostro™ V13 Laptop
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Elite x2 1012
HTC One®
LG Terra™
Yealink One TalkSM IP DECT Phone Bundle
DROID RAZR MAXX HD by MOTOROLA
Nexus 6
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 4 (10.1)
LG enV®2
Verizon Wireless UMW190 Global USB Modem
Verizon Ellipsis® 10 HD
Samsung Alias™ 2
Lancet™ for Android™
Samsung Galaxy Camera®
Nokia Lumia Icon
LG VX8300
Samsung Gear S3 classic
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (8.0)
Samsung Intensity™
DROID X2 by MOTOROLA
LG Cosmos™
Samsung Smooth™
Motorola XOOM™ 4G LTE
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC One® (M8) for Windows®
Samsung Knack™
Casio G'zOne Boulder®
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Apple® iPad mini™ 3
Apple® iPad® with Retina display
Pantech Hotshot™
DROID BIONIC by MOTOROLA
Motorola Barrage™
DROID RAZR HD by MOTOROLA
Lancet™
Samsung SCH-u340
DROID 4 by MOTOROLA
Spartan GoCam™
LG Extravert™
LG enV® TOUCH
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Note® 10.1
Samsung Galaxy Stellar™
Lucid™3 by LG
Samsung Galaxy Note® Pro
DROID RAZR MAXX by MOTOROLA
DROID INCREDIBLE 2 by HTC
LG Optimus Exceed™ 2
Sony Xperia® Z2
Nokia Lumia 2520
LG VX5500
Transpyre™ Prepaid
Samsung Fascinate™
Pantech Breakout™
Verizon Wireless UM175 USB Modem
HTC One® max
LG VX8360
Samsung Galaxy™ Stratosphere™
Hydro ELITE by KYOCERA
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Zone™
DROID DNA by HTC
HTC One® remix
Verizon Wireless PC5750 PC Card
Motorola W385
Samsung Galaxy Tab® S
Pantech Perception™
LG VX5400
Samsung Illusion™
Samsung Galaxy™ Stratosphere™ II
Watch Urbane™ 2nd Edition LTE
Google Nexus 7
Enact™ by LG
DROID INCREDIBLE by HTC
Galaxy Nexus by Samsung
Samsung Galaxy View
Lucid™ by LG
Spectrum™ 2 by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Cosmos™ Touch
Pantech Jest™ 2
Samsung Gear S2 classic
LG VX8350
Samsung SCH-u410
HTC Desire® 612
Lexus Connected Car
Samsung Galaxy Tab® (7.7)
Lucid™2 by LG
Motorola XOOM™
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless G'zOne Type-S
Delphi Connect
LG VX5300
Casio G'zOne Rock™
Verizon Wireless Escapade®
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Curve™ 9370 smartphone
LG Voyager™
BlackBerry Classic Non-Camera
Motorola RAZR V3c
LG VX6100
LG Dare™
LG Chocolate® Touch
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola RAZR V3m in Gray
Luge™ by Motorola Prepaid
Motorola MOTO™ VU204
HP Spectre x2
LG VX5200
Pantech Caper™ Prepaid
Samsung Reality™
Samsung Galaxy Legend™
Motorola V325
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
DROID XYBOARD 10.1 by MOTOROLA
Gateway® LT2016u Netbook
LG Chocolate® 3
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX3300
Samsung SCH-a870
Moto X™ - Designed by You
Samsung SCH-u540
Motorola W315
Samsung SCH-a630
Samsung SCH-a650
Samsung Zeal™
Motorola Entice™
G'zOne Boulder™ Black and Silver
LG VX4650
Motorola V325i
Verizon Wireless PN-300
Verizon Wireless U630 PC Card
BlackBerry® Curve™ 9310 smartphone
Verizon XU870 Global ExpressCard®
LG Clout™
Pantech Marauder™
Windows Phone 8X by HTC
Samsung ATIV SE™
Samsung SCH-u550
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Casio G'zOne Brigade®
Nokia 6215i
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Verizon Wireless Blitz® Prepaid
Revolution™ by LG
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
LG Ally™
Samsung Rogue™
Samsung Renown™
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA

Transfer Contacts & Other Content Between Devices

Image: Content Transfer Landing Page

The best way to transfer your pictures, videos, contacts and other content from one device to another depends on the operating systems you're using. Select the operating systems of your old and new devices to see step-by-step instructions.

I'm transferring content:

  1. Between Android® devices

    (ID 212879)

    Note Notes:

    • In order to transfer content, both devices must be in working order.
    • To move your content (e.g., contacts, pictures, music, etc.) from your current Android phone to your new Android phone using Google Drive, follow the steps below. 
    •  The following services can be used as well:

     

    1. From the Home screen of the current device, navigate: Google Folder > Drive Apps icon.
      Note If the Google folder is not visible, tap the Apps icon then tap the Drive icon.
    2. Tap the Menu icon (located upper-left).
      Tap the Menu
    3. Tap Settings.
      Tap Settings
    4. Under the 'Google Photos' section, tap the Auto Add switch to turn on to allow photos to be backed up and restored.
      Tap the Auto Add Switch

    5. If available, under the 'Auto Backup for apps' section, tap Backup and reset.
      Tap Backup and Reset
    6. Confirm the 'Back up my data' and the 'Automatic Restore' switches are turned On.
      Note If 'Back up my data' is turned off, tap on it and then tap the switch to turn On.
      Turn On Automatic Restore
    7. Verify the account listed is the Google account associated with both devices.
      Note If the account needs to be changed, tap Backup Account then tap or add the correct Google account name used with both devices.
      Verify the Gmail Account
    8. Tap the Home button on the device to return to the main screen (at the bottom).
    9. Navigate: Apps > Settings > Accounts > Google > Google Account.
      Note On Pixel devices, tap Account sync instead of Google Account.
    10. Tap the switches to turn on all of the options you want backed up (e.g., Calendar, Contacts, etc.)
       Turn On the Google Sync Options

    11. Tap the Menu icon Menu icon (located upper-right) then tap Sync now.
      Tap Sync Now
    12. Turn on your new phone and follow the onscreen prompts. 
    13. From the Home screen of the new device (after it's activated), navigate: Google Folder > Drive Apps icon.
      Note If the Google folder isn't visible, tap the Apps icon then tap Google Drive .
      Note If presented, enter your PIN, password or pattern.
    14. From the 'My Drive' main screen, tap the Menu icon (located upper-left).
      Tap the Menu Icon
    15. Tap Settings.
      Tap Settings
    16. Under the 'Google Photos' section, tap the Auto Add switch to turn on.
      Note Allow photos to be backed up and restored when turned on.
      Tap Auto Add Switch
    17. Under the 'Auto Backup for apps' section, tap Backup and reset.
      Tap Backup and Reset
    18. Confirm 'Back up my data' and the 'Automatic Restore' switches are turned On.
      Note If 'Back up my data' is turned off, tap on it and then tap the switch to turn On.
      Turn On Automatic Restore
    19. Verify the account listed is the Google account associated with both devices.
      Note If the account needs to be changed, tap Backup Account then tap or add the correct Google account name used with both devices.
      Verify the Google Account
    20. Tap the Home button to return to the main screen (bottom of the screen).
    21. Navigate: Apps > Settings > Accounts > Google.
      Google logo
    22. Tap the switch(es) to turn on all of the options you want backed up / restored (e.g., Calendar, Contacts, etc.).
      Turn On the Appropriate Options
    23. Tap the Menu icon Menu icon (located upper-right) then tap Sync now.
      Tap Sync Now

     

    Note Make sure all of your content has been transferred to your new phone.  If any content is missing on your new phone check your other cloud services to see if any content needs to be transferred from them.  Use the Download content Transfer App to move any additional missing content from your current phone to the new phone.



    KB ID 212879

  2. Between Apple® devices

    (ID 212893)

    NoteNotes:

    • In order to transfer content, both devices must be in working order.
    • To move your content (e.g., contacts, photos, music, etc.) from your current iPhone to a new one, follow the steps below.

    iCloud Backup (current iPhone)
    iCloud Restore (new iPhone)

     

    iCloud Backup (current iPhone)

    1. From the Home screen of your current phone, tap Settings.
    2. Tap the Apple profile (e.g., John Doe) at the top of the Settings menu.
      Tap the Apple Profile
    3. Tap iCloud.
      Note If prompted, enter the Apple ID and password then tap Sign In.
      Tap iCloud
    4. Tap the switch to turn on On Switch or off Off Switch the ability to back up that specific app (e.g., Mail, Contacts, etc.).
      Note When the switch is turned on, the data is backed up to iCloud.
      Note When the switch is turned off, the data is not backed up and any data already backed up to iCloud is removed.
      Turn iCloud On/Off - Apps
    5. If prompted, select one of the following:
      • Delete from My iPhone
      • Keep on My iPhone
    6. Tap iCloud Backup.
      iCloud Backup select
    7. Tap the iCloud Backup switch to turn it on On Switch or off Off Switch.
      iCloud Backup toggle
    8. If prompted, tap OK.
    9. Tap Back Up Now to immediately add or remove data from iCloud.
      Note A Wi-Fi connection is needed to start the backup.
      1. Tap iCloud (located in the upper-left).
      2. Tap Apple ID (located in the upper-left).
      3. Tap Settings (located in the upper-left).
      4. Tap Wi-Fi.
      5. Make sure the Wi-Fi switch (located in the upper-right) is turned on On Switch.
      6. From the Choose A Network section, tap the preferred network.
        Note If prompted, enter the appropriate password then tap Join (located in the upper-right).

     

    Top

     

    iCloud Restore content (new iPhone)

    1. After activating your new phone and during initial setup, tap Restore from iCloud Backup from the Apps & Data screen.

    2. Using your Apple ID, sign in to iCloud.

    3. To continue, read the Terms and Conditions then tap Agree (located in lower-right).

    4. Tap a backup file from the list displayed to complete the restore process.

    5. Tap Continue to restore settings from iCloud backup.
      Note A screen with a progress bar is shown until the Restore completes.

     

    Note Notes:

    • Ensure all of your content is transferred. If any content is missing on your new iPhone, check to see if content needs to be moved from other cloud services (e.g., Verizon Cloud, Google, etc.) and/or use the content Transfer app available on the App Store.
    • View this support page for additional activation support (login to My Verizon required).

     

    Top



    KB ID 212893

  3. From Apple to Android

    (ID 213020)

    To easily move your content (e.g., contacts, pictures, music, etc.) from your current Apple phone to your new Android phone using the content Transfer app follow these steps.

     

    Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud, Google Drive, etc.) are not transferred by the content Transfer app and need to be restored to the device using the same service. The content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

    Note Notes:

    • How long it takes to transfer your content is determined by how many files you are transferring and the size of the files.
    • Video Icon For a quick overview of the content Transfer app, watch this video.

     

    Apple is the Old Device   Android is the New Device
         

    1. From the App Store, download and install the content Transfer app content Transfer App Icon.

     

    1. From the Play Store, download and install the content Transfer app content Transfer App Icon.

    2. While in the content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer

    2. While in the content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer

    3. Tap This is my old phone then tap Next.
    Tap Next

     

    3. Tap This is my new phone then tap Next.
    Tap Next

       

    4. If prompted with a Wi-Fi disconnected screen, tap I understand.
    Tap I Understand

    4. Tap iPhone to Other then tap Next. Tap Next

     

    5. Tap iPhone to Android then tap Next.
    Tap Next

     

    5. With both displays facing up, place the old phone over the new phone to scan the QR code that is displayed on the new device.
    Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
    Scan the QR Code

     

    6. Using the old phone, scan the QR code that is displayed on the new device.
    Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
    Scan the QR Code

    6. Tap Continue.
    Tap Continue
    7. Tap the device Wi-FI connection (DIRECT-Wx-XX).
    Tap the device Wi-Fi Connection
    8. If prompted, tap and hold the Password field then tap Paste.
    Paste the Password into the field
     

     

    9. Tap Join (located upper-right).
    Paste the Password into the field
     
    10. Tap the back arrow to return to content Transfer (upper-left).
    Tap the Back Arrow
    7. If prompted with an invitation to connection, tap Accept.
    Tap Accept

    11. Select the content to transfer then tap Transfer:
    Note The time to complete the transfer varies depending on the amount of content to be transfered.

    • Contacts
    • Photos
    • Videos
    • Calendars
    • Audio
    Tap Transfer

    8. Waiting for the transfer to begin.

    Waiting for the Transfer to Begin

     

     

     

    12. When the transfer is finished, tap Done.
    Tap Done
     

    9. When the transfer is finished, tap Done.
    Tap Done

    13. Restore all content previously backed up to a cloud service.   10. Restore all content previously backed up to a cloud service.

     

    Top

     

    Manual Setup via Wi-Fi

    Transfer from the Old Device Using
    Wi-Fi
      Transfer to the New Device Using
    Wi-Fi

    1. Tap Manual Setup.
    Tap Manual Setup

     

    1. Tap Manual Setup.
    Tap Manual Setup

     

     

    2. When prompted to connect the device manually tap OK (the app restarts).
    Tap Manual Setup
    2. If prompted to connect the devices manually, tap OK (the app restarts).
    Tap Start Transfer

    3. Tap Start Transfer.
    Tap Start Transfer

     

    3. Tap Start Transfer.
    Tap Start Transfer

    4. Tap This is my old phone then tap Next.
    Tap Next

     

    4. Tap This is my new phone then tap Next.
    Tap Next

     

     

    5. Tap I understand.
    Tap I Understand

    5. Tap iPhone to Other then tap Next.
    Tap Next
      6. Tap iPhone to Android then tap Next.
    Tap Next

     

    1 7. If prompted with a default messaging screen, tap OK.
    Tap Next
      8. If prompted to change the messaging app, tap Yes.
    Tap Next
      9. Tap I don't see it. Tap Next
      10. Tap Wi-Fi settings (located at the bottom).
    Tap Next
      11. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi network password then tap Connect.
    Tap Next
      12. Tap Next.
    Tap Next

    6. Verify that both phones are on the same Wi-Fi network then tap Next.
    Note To change the Wi-Fi network:

    1. Tap Wi-Fi Settings.
    2. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi password then tap Join.
    3. Once connected, tap the back arrow to return to content Transfer (located upper-left).
    Tap Next

    13. Verify the phones are on the same Wi-Fi network then tap Next.
    Tap Next

    7. Enter the code being displayed on the new phone then tap Connect.
    Enter the Code

      14. Enter the code from the new phone into the old phone.
    View the Code

    8. Select the desired media to transfer to the new phone then tap Transfer.
    Note Selected when a check mark is present.

    • Contacts
    • Photos
    • Videos
    • Calendars
    • Audio
    Tap Transfer
     

    15. Waiting for the transfer to begin.

    Waiting for the Transfer to Begin

     

    16. If prompted to change your default messaging app, tap OK.
    Tap OK

    9. When the transfer is finished, tap Done.
    Tap Done

     

    17. When the transfer is finished, tap Done.
    Tap Done

    10. Restore all content previously backed up to a cloud service.   18. Restore all content previously backed up to a cloud service.

    Activate your new phone by using the instructions included in the box with the phone.

    Make sure all of your content has been transferred to your new phone.  If any content is missing on your new phone check your cloud services (e.g., Verizon CloudiCloudGoogle Drive, etc.) to see if any content needs to be transferred from them.

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 213020

  4. From Android to Apple

    (ID 212880)

     Note The following are needed: iPhone 5 or later on iOS 9 or later and an Android device with version 4.0 or later.

    1. On your Android device, make sure Wi-Fi is turned on.
    2. Plug both devices into a power source as this process may drain the battery.
    3. While setting up the new iOS device, look for the "Apps & Data" screen. From that screen, tap Move Data from Android.
      Note Make sure that the content you are moving (including what may be on the external Micro SD card) can fit onto the iOS device.
    4. On the Android device, open the "Move to iOS" app and tap Continue.
    5. To continue, review the Terms and Conditions and tap Agree.
    6. Tap Next (located in the upper-right corner of the "Find Your Code" screen).
    7. From the "Move from Android" screen on the iOS device, tap Continue.
    8. Enter the 6 or 10 digit code that appears in the space provided on the Android device.
    9. From the "Transfer Data" screen, select the content to transfer and tap Next
      Note This process may take a significant amount of time depending on how much data is being transferred. Leave both devices untouched until the iOS device shows it is finished.
    10. After the loading bar finishes on the iOS device, tap Done on the Android device then tap Continue on the iOS device to finish setting up the iOS device.


    KB ID 212880

  5. From a basic phone to smartphone

    (ID 212909)

    Note To easily move your contacts from your current basic handset to your new smartphone follow these steps.

    3G Basic Handsets

    1. From the Main screen of the basic handset, select Menu.
      Note Utilize the 5-way navigation pad to highlight and the center button to select.
    2. Navigate: Contacts > Backup Assistant.
    3. Press the right soft key to select Backup Now.
      Select Backup Now
    4. Follow the instructions included in the box to activate your smartphone then open Verizon Cloud to download contacts to your new phone.
      Note Contacts are automatically restored to the device. Depending on how many contacts you have this could take several minutes.

     

    4G Basic Handsets

    1. From the Main screen of the basic handset, select Menu.
      Note Utilize the 5-way navigation pad to highlight and the center button to select.
    2. Select Verizon apps / Media Center.
    3. Select Cloud
    4. Select Back Up Now.
      Note The number of backed up contacts displays on the screen.
    5. Follow the instructions included in the box to activate your smartphone then open Verizon Cloud to download contacts to your new phone.
      Note Contacts are automatically restored to the device. Depending on how many contacts you have this could take several minutes.


    KB ID 212909



  6. If you find you're still missing content, you can try:

  7. The Content Transfer app

    To transfer your content using the Content Transfer app:

    1. Download the Verizon Content Transfer app to your old phone from the Google Play Store or Apple App Store.

    2. Activate your new phone and download the Content Transfer app.

    3. Open the Verizon Content Transfer app on both phones, place your old and new phones side-by-side and follow the prompts to transfer your content to your new device. They don't need to be physically connected.

    Note: When using the Content Transfer app to move messages to an Android® phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You can change your default messaging app after the content transfer is complete.

    You've successfully transferred your content to your new phone.

    Learn more about the Content Transfer app for:




  8. Use the Content Transfer App to Move Content Between Devices

    View the Content Transfer app video

    Length: 2:58

    Transcript

    Show Transcript ∨



  9. If none of the above options apply to you, there are several additional ways you can move your content to a new device:

  10. Verizon Cloud

    To transfer your content using Verizon Cloud:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play™ Store or Apple® App Store®.

    2. Open the Verizon Cloud app on your old phone and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.

    3. Once the backup is finished, activate your new phone and open the Verizon Cloud app to access your content.

    You've successfully transferred your content with Verizon Cloud.


    Learn more about Cloud:




  11. Other options for smartphones

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Select your current device and your new one, and we'll tell you how to do it.

    If you already use a different cloud service and need support, visit:




  12. Backup and restore content on basic phones

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content.

    For more information, go to our Backup Assistant Plus FAQs.




  13. More help

    If you tried the options above and still aren't able to transfer your content, you can get additional help by:




  14. iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2017 Samsung Telecommunications America, LLC. Samsung and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 09/27/2017

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