Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Transfer Contacts & Other Content Between Devices

Image: Content Transfer Landing Page

The best way to transfer your pictures, videos, contacts and other content from one device to another depends on the operating systems you're using. Select the operating systems of your old and new devices to see step-by-step instructions.

I'm transferring content:

  1. Between Android® devices

    (ID 212879)
    1. From the Home screen, navigate: Google Folder > Drive Apps icon.
      Note If the Google folder is not visible, tap the Apps icon then tap the Google folder.
      Note If presented, enter your PIN, password or pattern.
    2. From the My Drive main screen, tap the Menu icon Menu icon (located in the upper-left).
    3. Tap Settings.
    4. Under the "Google Photos" section, tap the Auto Add switch to turn on to allow photos to be backed up and restored.
    5. Under the "Auto Backup for apps" section, tap Backup and reset.
    6. Confirm "Back up my data" and the "Automatic Restore" switch are turned On.
      Note If "Back up my data" is turned off, tap on it and then tap the switch to On.
    7. Verify the account listed is the Google account associated with both devices.
      Note If the account needs to be changed, tap Backup Account then tap or add the correct Google account name used with both devices.
    8. Tap the Home button to return to the main screen.
    9. Navigate: Apps > Settings > Accounts > GoogleDefault Google Account.
    10. Tap the switches to turn on all of the options you want backed up (e.g., Calendar, Contacts, etc.).
    11. Tap the Menu icon Menu icon (located in the upper-right corner).
    12. Tap Sync now.
    13. Repeat the above process on your new device and the content becomes available on the new device.


    KB ID 212879

  2. Between Apple® devices

    (ID 212893)
    1. From the Home screen of your current phone, tap Settings.
    2. Tap the Apple profile (e.g., Joe Smith) at the top of the Settings menu.
      Tap the Apple Profile
    3. Tap iCloud.
      Note If prompted, enter the Apple ID and password then tap Sign In.
    4. Tap the switch to turn on On Switch or off Off Switch an app (e.g., Mail, Contacts, etc.).
      Note When the switch is turned on, the data is backed up to iCloud.
      Note When the switch is turned off, the data is not backed up and any data already backed up to iCloud is removed.
    5. If prompted, select one of the following:
      • Delete from My iPhone
      • Keep on My iPhone
    6. Tap iCloud Backup.
    7. Tap the iCloud Backup switch to turn it on On Switch or off Off Switch.
    8. If prompted, tap OK.
    9. Tap Back Up Now to immediately add or remove data from iCloud.
      Note A Wi-Fi connection is needed to start the backup.
      1. Tap iCloud (located in the upper-left).
      2. Tap Apple ID (located in the upper-left).
      3. Tap Settings (located in the upper-left).
      4. Tap Wi-Fi.
      5. Make sure the Wi-Fi switch (located in the upper-right) is turned on On Switch.
      6. From the Choose A Network section, tap the preferred network.
      7. If prompted, enter the appropriate password then tap Join (located in the upper-right).
    10. After activating your new phone, while on the Apps & Data screen during the initial setup process, tap Restore from iCloud Backup.
    11. Using your Apple ID, sign in to iCloud.
    12. To contine, read the Terms and Conditions then tap Agree (located in lower-right).
    13. Tap a backup file from the list displayed to complete the restore process.


    KB ID 212893

  3. From Apple to Android

    (ID 213020)

    Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud, Google Drive, etc.) are not transferred by the content Transfer app and need to be restored to the device using the same service. The content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

    Note Notes:

    • How long it takes to transfer your content is determined by how many files you are transferring and the size of the files.
    • Video Icon For a quick overview of the content Transfer app, watch this video.

     

    Apple is the Old Device   Android is the New Device
         

    1. From the App Store, download and install the content Transfer app content Transfer App Icon.

     

    1. From the Play Store, download and install the content Transfer app content Transfer App Icon.

    2. While in the content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
    2. While in the content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer

    3. If prompted, enter the 10-digit mobile number then tap OK.
    Tap OK

     

     

     
     

    4. Tap This is my old phone then tap Next.
    Tap Next

     

    3. Tap This is my new phone then tap Next.
    Tap Next

       

    4. If prompted with a Wi-Fi disconnected screen, tap I understand.
    Tap I Understand

    5. Tap iPhone to Other then tap Next.

    Tap Next
     

    5. Tap iPhone to Android then tap Next.

    Tap Next

     

    6. With both phones facing up, place the old phone over the new phone to scan the QR code that is displayed on the new device.
    Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
    Scan the QR Code

     

    6. Using the old phone, scan the QR code that is displayed on the new device.
    Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
    Scan the QR Code

    7. Tap Continue.
    Tap Continue
    8. Tap Wi-Fi Settings.
    Tap Wi-Fi Settings

    9. Select the appropriate Wi-Fi network.
    Note If prompted, enter the Wi-Fi network password then tap Join.
    Select a Wi-Fi Network

     

    7. If prompted with an invitation to connection, tap Accept.
    Tap Accept

    10. Tap the back arrow to return to content Transfer (upper-left).
    Tap the Back Arrow

    11. Select the content to transfer then tap Transfer:
    Note The time to complete the transfer varies depending on the amount of content to be transfered.

    • Contacts
    • Photos
    • Videos
    • Calendars
    Tap Transfer

    8. Waiting for the transfer to begin.

    Waiting for the Transfer to Begin

    12. If prompted to change the default messaging app, tap OK.
    Tap OK

     

    9. If prompted to change the default messaging app, tap OK.
    Tap OK

    13. When the transfer is finished, tap Done.
    Tap Done

     

    10. When the transfer is finished, tap Done.
    Tap Done

    14. Restore all content previously backed up to a cloud service.   11. Restore all content previously backed up to a cloud service.

     

    Top

     

    Manual Setup via Wi-Fi

    Transfer from the Old Device Using
    Wi-Fi
      Transfer to the New Device Using
    Wi-Fi

    1. Tap Manual Setup.
    Tap Manual Setup

     

    1. Tap Manual Setup.
    Tap Manual Setup

     

     

    2. Tap OK (the app restarts). 2. Tap OK (the app restarts).

    3. Tap Start Transfer.
    Tap Start Transfer

     

    3. Tap Start Transfer.
    Tap Start Transfer

    4. Tap This is my old phone then tap Next.
    Tap Next

     

    4. Tap This is my new phone then tap Next.
    Tap Next

     

     

    5. Tap I understand.
    Tap I Understand

    5. Tap iPhone to Other then tap Next.

    Tap Next

     

    6. Tap iPhone to Android then tap Next.

    Tap Next

    6. Verify that both phones are on the same Wi-Fi network then tap Next.
    Note To change the Wi-Fi network:

    1. Tap Wi-Fi Settings.
    2. Tap the appropriate Wi-Fi network then tap Join.
      • If prompted, enter the Wi-Fi password.
    3. Once connected, tap content Transfer (located upper-left).
    Tap Next
     

    7. Verify that both phones are on the same Wi-Fi network then tap Next.
    Note To change the Wi-Fi network:

    1. Tap Wi-Fi Settings.
    2. Tap the appropriate Wi-Fi network then tap Connect.
      • If prompted, enter the Wi-Fi password.
    3. Once connected, tap Back (located lower-left).
    Tap Next

    7. Enter the code being displayed on the new phone then tap Connect.
    Enter the Code

      8. View the code.
    View the Code

    8. Select the desired media to transfer to the new phone then tap Transfer.
    Note Selected when a check mark is present.

    • Contacts
    • Photos
    • Videos
    • Calendars
    Tap Transfer
     

    9. Waiting for the transfer to begin.

    Waiting for the Transfer to Begin

      10. Tap OK.
    Tap OK
    9. When the transfer is finished, tap Done.
    Tap Done
     

    11. When the transfer is finished, tap Done.
    Tap Done

    10. Restore all content previously backed up to a cloud service.   12. Restore all content previously backed up to a cloud service.

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 213020

  4. From Android to Apple

    (ID 212880)

     Note The following are needed: iPhone 5 or later on iOS 9 or later and an Android device with version 4.0 or later.

    1. On your Android device, make sure Wi-Fi is turned on.
    2. Plug both devices into a power source as this process may drain the battery.
    3. While setting up the new iOS device, look for the "Apps & Data" screen. From that screen, tap Move Data from Android.
      Note Make sure that the content you are moving (including what may be on the external Micro SD card) can fit onto the iOS device.
    4. On the Android device, open the "Move to iOS" app and tap Continue.
    5. To continue, review the Terms and Conditions and tap Agree.
    6. Tap Next (located in the upper-right corner of the "Find Your Code" screen).
    7. From the "Move from Android" screen on the iOS device, tap Continue.
    8. Enter the 6 or 10 digit code that appears in the space provided on the Android device.
    9. From the "Transfer Data" screen, select the content to transfer and tap Next
      Note This process may take a significant amount of time depending on how much data is being transferred. Leave both devices untouched until the iOS device shows it is finished.
    10. After the loading bar finishes on the iOS device, tap Done on the Android device then tap Continue on the iOS device to finish setting up the iOS device.


    KB ID 212880

  5. From a basic phone to smartphone

    (ID 212909)
    1. From the basic handset, select Menu.
      Note Utilize the 5-way navigation pad to highlight and the center button to select.
      Navigation Pad
    2. Select Contacts.
    3. Select Backup Assistant.
    4. Press the right soft key to select Backup Now.
    5. After activating your smartphone, open Verizon Cloud.
      Note Contacts are automatically restored to the device.


    KB ID 212909



  6. If you find you're still missing content, you can try:

  7. The Content Transfer app

    To transfer your content using the Content Transfer app:

    1. Download the Verizon Content Transfer app to your old phone from the Google Play Store or Apple App Store.

    2. Activate your new phone and download the Content Transfer app.

    3. Open the Verizon Content Transfer app on both phones, place your old and new phones side-by-side and follow the prompts to transfer your content to your new device. They don't need to be physically connected.

    Note: When using the Content Transfer app to move messages to an Android® phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You can change your default messaging app after the content transfer is complete.

    You've successfully tranferred your content to your new phone.

    Learn more about the Content Transfer app for:




  8. Use the Content Transfer App to Move Content Between Devices

    View the Content Transfer app video

    Length: 2:58

    Transcript

    Show Transcript ∨



  9. If none of the above options apply to you, there are several additional ways you can move your content to a new device:

  10. Verizon Cloud

    To transfer your content using Verizon Cloud:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play™ Store or Apple® App Store®.

    2. Open the Verizon Cloud app on your old phone and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.

    3. Once the backup is finished, activate your new phone and open the Verizon Cloud app to access your content.

    You've successfully transferred your content with Verizon Cloud.


    Learn more about Cloud:




  11. Other options for smartphones

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Select your current device and your new one, and we'll tell you how to do it.

    If you already use a different cloud service and need support, visit:




  12. Backup and restore content on basic phones

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content.

    For more information, go to our Backup Assistant Plus FAQs.




  13. More help

    If you tried the options above and still aren't able to transfer your content, you can get additional help by:




  14. iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2017 Samsung Telecommunications America, LLC. Samsung and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 09/27/2017

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