Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Transfer Your Contacts & Media

Image: Content Transfer Landing Page

The best way to transfer your pictures, videos, contacts and other content from one device to another depends on the operating systems you're using. Select the operating systems of your old and new devices to see step-by-step instructions.

I'm transferring content:

  1. Between Android® devices

    (ID 212879)
    1. From the Home screen, navigate: Google Folder > Drive Apps icon.
      Note If the Google folder is not visible, tap the Apps icon then tap the Google folder.
      Note If presented, enter your PIN, password or pattern.
    2. From the My Drive main screen, tap the Menu icon Menu icon (located in the upper-left).
    3. Tap Settings.
    4. Under the "Google Photos" section, tap the Auto Add switch to turn on to allow photos to be backed up and restored.
    5. Under the "Auto Backup for apps" section, tap Backup and reset.
    6. Confirm "Back up my data" and the "Automatic Restore" switch are turned On.
      Note If "Back up my data" is turned off, tap on it and then tap the switch to On.
    7. Verify the account listed is the Google account associated with both devices.
      Note If the account needs to be changed, tap Backup Account then tap or add the correct Google account name used with both devices.
    8. Tap the Home button to return to the main screen.
    9. Navigate: Apps > Settings > Accounts > GoogleDefault Google Account.
    10. Tap the switches to turn on all of the options you want backed up (e.g., Calendar, Contacts, etc.).
    11. Tap the Menu icon Menu icon (located in the upper-right corner).
    12. Tap Sync now.
    13. Repeat the above process on your new device and the content becomes available on the new device.


    KB ID 212879

  2. Between Apple® devices

    (ID 212893)
    1. From the Home screen of your current phone, tap Settings.
    2. Tap the Apple profile (e.g., Joe Smith) at the top of the Settings menu.
      Tap the Apple Profile
    3. Tap iCloud.
      Note If prompted, enter the Apple ID and password then tap Sign In.
    4. Tap the switch to turn on On Switch or off Off Switch an app (e.g., Mail, Contacts, etc.).
      Note When the switch is turned on, the data is backed up to iCloud.
      Note When the switch is turned off, the data is not backed up and any data already backed up to iCloud is removed.
    5. If prompted, select one of the following:
      • Delete from My iPhone
      • Keep on My iPhone
    6. Tap iCloud Backup.
    7. Tap the iCloud Backup switch to turn it on On Switch or off Off Switch.
    8. If prompted, tap OK.
    9. Tap Back Up Now to immediately add or remove data from iCloud.
      Note A Wi-Fi connection is needed to start the backup.
      1. Tap iCloud (located in the upper-left).
      2. Tap Apple ID (located in the upper-left).
      3. Tap Settings (located in the upper-left).
      4. Tap Wi-Fi.
      5. Make sure the Wi-Fi switch (located in the upper-right) is turned on On Switch.
      6. From the Choose A Network section, tap the preferred network.
      7. If prompted, enter the appropriate password then tap Join (located in the upper-right).
    10. After activating your new phone, while on the Apps & Data screen during the initial setup process, tap Restore from iCloud Backup.
    11. Using your Apple ID, sign in to iCloud.
    12. To contine, read the Terms and Conditions then tap Agree (located in lower-right).
    13. Tap a backup file from the list displayed to complete the restore process.


    KB ID 212893

  3. From Apple to Android

    (ID 213020)

    Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud, Google Drive, etc.) are not transferred by the content Transfer app and need to be restored to the device using the same service. The content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

    Note Notes:

    • How long it takes to transfer your content is determined by how many files you are transferring and the size of the files.
    • Video Icon For a quick overview of the content Transfer app, watch this video.

     

    Apple is the Old Device   Android is the New Device
         

    1. From the App Store, download and install the content Transfer app content Transfer App Icon.

     

    1. From the Play Store, download and install the content Transfer app content Transfer App Icon.

    2. While in the content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
    2. While in the content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer

    3. If prompted, enter the 10-digit mobile number then tap OK.
    Tap OK

     

     

     
     

    4. Tap This is my old phone then tap Next.
    Tap Next

     

    3. Tap This is my new phone then tap Next.
    Tap Next

       

    4. If prompted with a Wi-Fi disconnected screen, tap I understand.
    Tap I Understand

    5. Tap iPhone to Other then tap Next.

    Tap Next
     

    5. Tap iPhone to Android then tap Next.

    Tap Next

     

    6. With both phones facing up, place the old phone over the new phone to scan the QR code that is displayed on the new device.
    Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
    Scan the QR Code

     

    6. Using the old phone, scan the QR code that is displayed on the new device.
    Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
    Scan the QR Code

    7. Tap Continue.
    Tap Continue
    8. Tap Wi-Fi Settings.
    Tap Wi-Fi Settings

    9. Select the appropriate Wi-Fi network.
    Note If prompted, enter the Wi-Fi network password then tap Join.
    Select a Wi-Fi Network

     

    7. If prompted with an invitation to connection, tap Accept.
    Tap Accept

    10. Tap the back arrow to return to content Transfer (upper-left).
    Tap the Back Arrow

    11. Select the content to transfer then tap Transfer:
    Note The time to complete the transfer varies depending on the amount of content to be transfered.

    • Contacts
    • Photos
    • Videos
    • Calendars
    Tap Transfer

    8. Waiting for the transfer to begin.

    Waiting for the Transfer to Begin

    12. If prompted to change the default messaging app, tap OK.
    Tap OK

     

    9. If prompted to change the default messaging app, tap OK.
    Tap OK

    13. When the transfer is finished, tap Done.
    Tap Done

     

    10. When the transfer is finished, tap Done.
    Tap Done

    14. Restore all content previously backed up to a cloud service.   11. Restore all content previously backed up to a cloud service.

     

    Top

     

    Manual Setup via Wi-Fi

    Transfer from the Old Device Using
    Wi-Fi
      Transfer to the New Device Using
    Wi-Fi

    1. Tap Manual Setup.
    Tap Manual Setup

     

    1. Tap Manual Setup.
    Tap Manual Setup

     

     

    2. Tap OK (the app restarts). 2. Tap OK (the app restarts).

    3. Tap Start Transfer.
    Tap Start Transfer

     

    3. Tap Start Transfer.
    Tap Start Transfer

    4. Tap This is my old phone then tap Next.
    Tap Next

     

    4. Tap This is my new phone then tap Next.
    Tap Next

     

     

    5. Tap I understand.
    Tap I Understand

    5. Tap iPhone to Other then tap Next.

    Tap Next

     

    6. Tap iPhone to Android then tap Next.

    Tap Next

    6. Verify that both phones are on the same Wi-Fi network then tap Next.
    Note To change the Wi-Fi network:

    1. Tap Wi-Fi Settings.
    2. Tap the appropriate Wi-Fi network then tap Join.
      • If prompted, enter the Wi-Fi password.
    3. Once connected, tap content Transfer (located upper-left).
    Tap Next
     

    7. Verify that both phones are on the same Wi-Fi network then tap Next.
    Note To change the Wi-Fi network:

    1. Tap Wi-Fi Settings.
    2. Tap the appropriate Wi-Fi network then tap Connect.
      • If prompted, enter the Wi-Fi password.
    3. Once connected, tap Back (located lower-left).
    Tap Next

    7. Enter the code being displayed on the new phone then tap Connect.
    Enter the Code

      8. View the code.
    View the Code

    8. Select the desired media to transfer to the new phone then tap Transfer.
    Note Selected when a check mark is present.

    • Contacts
    • Photos
    • Videos
    • Calendars
    Tap Transfer
     

    9. Waiting for the transfer to begin.

    Waiting for the Transfer to Begin

      10. Tap OK.
    Tap OK
    9. When the transfer is finished, tap Done.
    Tap Done
     

    11. When the transfer is finished, tap Done.
    Tap Done

    10. Restore all content previously backed up to a cloud service.   12. Restore all content previously backed up to a cloud service.

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 213020

  4. From Android to Apple

    (ID 212880)

     Note The following are needed: iPhone 5 or later on iOS 9 or later and an Android device with version 4.0 or later.

    1. On your Android device, make sure Wi-Fi is turned on.
    2. Plug both devices into a power source as this process may drain the battery.
    3. While setting up the new iOS device, look for the "Apps & Data" screen. From that screen, tap Move Data from Android.
      Note Make sure that the content you are moving (including what may be on the external Micro SD card) can fit onto the iOS device.
    4. On the Android device, open the "Move to iOS" app and tap Continue.
    5. To continue, review the Terms and Conditions and tap Agree.
    6. Tap Next (located in the upper-right corner of the "Find Your Code" screen).
    7. From the "Move from Android" screen on the iOS device, tap Continue.
    8. Enter the 6 or 10 digit code that appears in the space provided on the Android device.
    9. From the "Transfer Data" screen, select the content to transfer and tap Next
      Note This process may take a significant amount of time depending on how much data is being transferred. Leave both devices untouched until the iOS device shows it is finished.
    10. After the loading bar finishes on the iOS device, tap Done on the Android device then tap Continue on the iOS device to finish setting up the iOS device.


    KB ID 212880

  5. From a basic phone to smartphone

    (ID 212909)
    1. From the basic handset, select Menu.
      Note Utilize the 5-way navigation pad to highlight and the center button to select.
      Navigation Pad
    2. Select Contacts.
    3. Select Backup Assistant.
    4. Press the right soft key to select Backup Now.
    5. After activating your smartphone, open Verizon Cloud.
      Note Contacts are automatically restored to the device.


    KB ID 212909



  6. If you find you're still missing content, you can try:

  7. The Content Transfer app

    To transfer your content using the Content Transfer app:

    1. Download the Verizon Content Transfer app to your old phone from the Google Play Store or Apple App Store.

    2. Activate your new phone and download the Content Transfer app.

    3. Open the Verizon Content Transfer app on both phones, place your old and new phones side-by-side and follow the prompts to transfer your content to your new device. They don't need to be physically connected.

    Note: When using the Content Transfer app to move messages to an Android® phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You can change your default messaging app after the content transfer is complete.

    You've successfully tranferred your content to your new phone.

    Learn more about the Content Transfer app for:




  8. Use the Content Transfer app to move your content from your old phone to your new phone

    View the Content Transfer app video

    Length: 2:58

    Transcript

    Show Transcript ∨



  9. If none of the above options apply to you, there are several additional ways you can move your content to a new device:

  10. Verizon Cloud

    To transfer your content using Verizon Cloud:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play™ Store or Apple® App Store®.

    2. Open the Verizon Cloud app on your old phone and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.

    3. Once the backup is finished, activate your new phone and open the Verizon Cloud app to access your content.

    You've successfully transferred your content with Verizon Cloud.


    Learn more about Cloud:




  11. Other options for smartphones

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Select your current device and your new one, and we'll tell you how to do it.

    If you already use a different cloud service and need support, visit:




  12. Backup and restore content on basic phones

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content.

    For more information, go to our Backup Assistant Plus FAQs.




  13. More help

    If you tried the options above and still aren't able to transfer your content, you can get additional help by:




  14. iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2017 Samsung Telecommunications America, LLC. Samsung and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 09/27/2017

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