Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Transfer Contacts & Other Content Between Devices

Image: Content Transfer Landing Page

The best way to transfer your pictures, videos, contacts and other content from one device to another depends on the operating systems you're using. Select the operating systems of your old and new devices to see step-by-step instructions.

I'm transferring content:

  1. Between Android® devices

    (ID 212879)

    Note Notes:

    • In order to transfer content, both devices must be in working order.
      Note If your old device is inaccessible, sign in to your account (e.g., email, Facebook®, Cloud, etc.) on your new device to see what’s available.
    • To move your content (e.g., contacts, pictures, music, etc.) from your current Android phone to your new Android phone using Google Drive, follow the steps below. 
    •  The following services can be used as well:

     

    1. From the Home screen of the current device, navigate: Google Folder > Drive Google Drive icon.
      Note If the Google folder isn't visible, tap the Apps icon then tap the Drive icon.
    2. Tap the Menu icon (upper-left).
      Tap the Menu icon
    3. Tap Settings.
      Tap Settings
    4. Under the 'Google Photos' section, tap the Auto Add switch to turn on to allow photos to be backed up and restored.
      Tap the Auto Add Switch
    5. If available, under the 'Auto Backup for apps' section, tap Backup and reset.
      Tap Backup and Reset
    6. Confirm the 'Back up my data' and 'Automatic Restore' switches are turned on.
      Note If 'Back up my data' is turned off, tap it then tap the switch to turn on.
      Turn On Back Up my Data
    7. Verify the account listed is the Google account associated with both devices.
      Note If the account needs to be changed, tap Backup Account then tap or add the correct Google account used with both devices.
      set back up account
    8. Tap the Home button on the device to return to the main screen (at the bottom).
    9. Navigate: Apps > Settings > Accounts > Google > Google Account.
      Note On Pixel devices, tap Account sync instead of Google Account.
    10. Tap the switch(es) to turn on all options you want backed up (e.g., Calendar, Contacts, etc.)
       Turn On the Google Sync Options

    11. Tap the Menu icon Menu icon (located upper-right) then tap Sync now.
      Note Ensure your Wi-Fi or Data is enabled for content transfer.
      Tap Sync Now
    12. Turn off your old device.
    13. Turn on your new device and complete the activation and setup process. 
    14. From the Home screen of the new device, navigate: Google Folder > Drive Apps icon.
      Note If the Google folder isn't visible, tap the Apps icon then tap Google Drive.
      Note If presented, enter your PIN, password or pattern.
    15. From the 'My Drive' main screen, tap the Menu icon (upper-left).
      Tap the Menu Icon
    16. Tap Settings.
      Tap Settings
    17. Under the 'Google Photos' section, tap the Auto Add switch to turn on.
      Note Allows photos to be backed up and restored when turned on.
      Tap Auto Add Switch
    18. Under the 'Auto Backup for apps' section, tap Backup and reset.
      Tap Backup and Reset
    19. Confirm 'Back up my data' and the 'Automatic Restore' switches are turned on.
      Note If 'Back up my data' is turned off, tap on it and then tap the switch to turn on.
      Turn On back up my data
    20. Verify the account listed is the Google account associated with both devices.
      Note If the account needs to be changed, tap Backup Account then tap or add the correct Google account name used with both devices.
      Verify the Google Account
    21. Tap the Home button to return to the main screen (bottom of the screen).
    22. Navigate: Apps > Settings > Accounts > Google.
      tap Google account
    23. Tap the switch(es) to turn on all options you want backed up / restored (e.g., Calendar, Contacts, etc.).
      Turn On the Appropriate Options
    24. Tap the Menu icon Menu icon (upper-right) then tap Sync now.
      Tap Sync Now

     

    Note Make sure all of your content has been transferred to your new device. If any content is missing, check your other cloud services to see if any content needs to be transferred from them. You can use the Download content Transfer App to move additional missing content from your current device to the new device.



    KB ID 212879

  2. Between Apple® devices

    (ID 212893)

    NoteNotes:

    • In order to transfer content, both devices must be in working order.
    • Make sure you have enough storage space in your iCloud account to allow for uploading all the intended content to be transferred.
    • To move your content (e.g., contacts, photos, music, etc.) from your current iPhone to a new one, follow the steps below.

     

    iCloud Backup (current iPhone)
    iCloud Restore (new iPhone)

     

    iCloud Backup (current iPhone)

    1. From the Home screen of your current phone, tap Settings.
    2. Tap the Apple profile (e.g., John Doe) at the top of the Settings menu.
      Tap the Apple Profile
    3. Tap iCloud.
      Note If prompted, enter the Apple ID and password then tap Sign In.
      Tap iCloud
    4. Tap the switch to turn on On Switch or off Off Switch the ability to back up that specific app (e.g., Mail, Contacts, etc.).
      Note When the switch is turned on, the data is backed up to iCloud.
      Note When the switch is turned off, the data is not backed up and any data already backed up to iCloud is removed.
      Turn iCloud On/Off - Apps
    5. If prompted, select one of the following:
      • Delete from My iPhone
      • Keep on My iPhone
    6. Tap iCloud Backup.
      iCloud Backup select
    7. Tap the iCloud Backup switch to turn it on On Switch or off Off Switch.
      iCloud Backup toggle
    8. If prompted, tap OK.
    9. Tap Back Up Now to immediately add or remove data from iCloud.
      Note A Wi-Fi connection is needed to start the backup.
      1. Tap iCloud (located in the upper-left).
      2. Tap Apple ID (located in the upper-left).
      3. Tap Settings (located in the upper-left).
      4. Tap Wi-Fi.
      5. Make sure the Wi-Fi switch (located in the upper-right) is turned on On Switch.
      6. From the Choose A Network section, tap the preferred network.
        Note If prompted, enter the appropriate password then tap Join (located in the upper-right).

     

    Top

     

    iCloud Restore content (new iPhone)

    1. After activating your new phone and during initial setup, tap Restore from iCloud Backup from the Apps & Data screen.

    2. Using your Apple ID, sign in to iCloud.

    3. To continue, read the Terms and Conditions then tap Agree (located in lower-right).

    4. Tap a backup file from the list displayed to complete the restore process.

    5. Tap Continue to restore settings from iCloud backup.
      Note A screen with a progress bar is shown until the Restore completes.

     

    Note Notes:

    • Ensure all of your content is transferred. If any content is missing on your new iPhone, check to see if content needs to be moved from other cloud services (e.g., Verizon Cloud, Google, etc.) and/or use the content Transfer app available on the App Store.
    • View this support page for additional activation support (login to My Verizon required).

     

    Top



    KB ID 212893

  3. From Apple to Android

    (ID 213020)

    To easily move your content (e.g., contacts, pictures, music, etc.) from your current Apple phone to your new Android phone using the content Transfer app follow these steps.

     

    Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud, Google Drive, etc.) are not transferred by the content Transfer app and need to be restored to the device using the same service. The content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

    Note Notes:

    • How long it takes to transfer your content is determined by how many files you are transferring and the size of the files.
    • Video Icon For a quick overview of the content Transfer app, watch this video.

     

    1. Activate your new phone by using the instructions included in the box with the phone.
    2. Follow the steps in Smart Setup content Transfer app guide to transfer your contacts and media from your old phone to your new phone.
    3. Make sure all of your content has been transferred to your new phone.  If any content is missing on your new phone check your cloud services (e.g., Verizon CloudiCloudGoogle Drive, etc.) to see if any content needs to be transferred from them.

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 213020

  4. From Android to Apple

    (ID 212880)

    You can use Move to iOS app to transfer your content from your old Android device to your new Apple iPhone.

    NoteNotes:

    • In order to transfer content, both devices must be in working order.
      Note If your old device is inaccessible, sign in to your account (e.g., email, Facebook®, Cloud, etc.) on your new device to see what’s available.
    • To use the Move to iOS app you must have:
      • an Android device on Android software version 4.0 or later
      • an iPhone 5 or later model that is on software version iOS 9 or a later
      • the Wi-Fi on both devices turned on
      • both devices connected to the same Wi-Fi network

    1

    Start the setup process

    Plug both devices into a power source and turn them on. On your new iPhone, during the device setup process, navigate to the Apps & Data screen.
    Note The 'Apps & Data' screen is only available during the iPhone device setup process.

    Navigate to Apps & Data

    2

    Tap Move Data from Android

    From the 'Apps & Data' screen, tap Move Data from Android.
    Note Make sure the content you are moving (including what may be on the external Micro SD card) can fit onto the new iPhone.

    Apps & Data screen with emphasis on Move Data from Android

    3

    Install the Move to iOS app

    On your Android phone, go to the Google Play Store and:

    1. Install the Move to iOS app
    2. Approve the permissions by tapping Accept
    3. Once the app is installed tap Open
    Play Store screen on Move to iOS app page

    4

    Continue with setup

    On your Android device:

    1. Tap Continue.
    2. Review the Terms and Conditions then tap Agree (located lower-right).
    3. Tap Next (located upper-right).
    Move to iOS app screen with emphasis on Continue

    5

    Enter the code

    Enter the code from the iPhone on your Android device.

    Enter security code

    6

    Tap Continue

    On the iPhone device, from the 'Move from Android' screen, tap Continue.

    Move from Android screen with emphasis on Continue

    7

    Enter the code

    On the Android device, enter the 6 digit code that appears in the space provided.

    Enter security code

    8

    Select the content to be transferred

    On the Android device, from the 'Transfer Data' screen select the content to transfer then tap Next.
    Note This process may take a long time depending on how much data is being transferred. Leave both devices untouched until the iPhone device shows it's finished.

    Transfer Data screen with emphasis on selectable items

    9

    You're all done

    After the loading bar finishes on the iPhone device;

    1. On the Android device, tap Done.
    2. On the iPhone device, tap Continue to finish the set up process.
    Transfer Complete screen with emphasis on Done


    KB ID 212880

  5. From a basic phone to smartphone

    (ID 212909)

    Note To easily move your contacts from your current basic phone to your new smartphone, follow these steps.

    3G Basic Phones

    1. From the main screen of the basic phone, select Menu.
      Note Utilize the 5-way navigation pad to highlight and the center / OK button to select.
    2. Navigate: Contacts > Backup Assistant.
    3. Press the right soft key to select Backup Now.
      Select Backup Now
    4. Follow the instructions included in the box to activate your smartphone then open Verizon Cloud to download contacts to your new phone.
      Note Contacts are automatically restored to the device. Depending on how many contacts you have this could take several minutes.

     

    4G Basic Phones

    1. From the main screen of the basic phone, select Menu.
      Note Utilize the 5-way navigation pad to highlight and the center / OK button to select.
    2. Select Verizon apps / Media Center.
    3. Select Cloud then select Back Up Now.
      Note The number of backed up contacts displays on the screen.
    4. Follow the instructions included in the box to activate your smartphone then open Verizon Cloud to download contacts to your new phone.
      Note Contacts are automatically restored to the device. Depending on how many contacts you have this could take several minutes.


    KB ID 212909



  6. If you find you're still missing content, you can try:

  7. The Content Transfer app

    To transfer your content using the Content Transfer app:

    1. Download the Verizon Content Transfer app to your old phone from the Google Play Store or Apple App Store.

    2. Activate your new phone and download the Content Transfer app.

    3. Open the Verizon Content Transfer app on both phones, place your old and new phones side-by-side and follow the prompts to transfer your content to your new device. They don't need to be physically connected.

    Note: When using the Content Transfer app to move messages to an Android® phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You can change your default messaging app after the content transfer is complete.

    You've successfully transferred your content to your new phone.

    Learn more about the Content Transfer app for:




  8. Use the Content Transfer App to Move Content Between Devices

    View the Content Transfer app video

    Length: 2:58

    Transcript

    Show Transcript ∨



  9. If none of the above options apply to you, there are several additional ways you can move your content to a new device:

  10. Verizon Cloud

    To transfer your content using Verizon Cloud:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play™ Store or Apple® App Store®.

    2. Open the Verizon Cloud app on your old phone and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.

    3. Once the backup is finished, activate your new phone and open the Verizon Cloud app to access your content.

    You've successfully transferred your content with Verizon Cloud.


    Learn more about Cloud:




  11. Other options for smartphones

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Select your current device and your new one, and we'll tell you how to do it.

    If you already use a different cloud service and need support, visit:




  12. Backup and restore content on basic phones

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content.

    For more information, go to our Backup Assistant Plus FAQs.




  13. More help

    If you tried the options above and still aren't able to transfer your content, you can get additional help by:




  14. iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2017 Samsung Telecommunications America, LLC. Samsung and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 09/27/2017

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true