Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Galaxy Note7
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Convoy™ 3
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ 7
Verizon Jetpack® MiFi® 6620L
LG G4™
Apple® iPhone® 4s
Apple® iPad® 2
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
Samsung Galaxy J3 V
Samsung Galaxy Note® 3
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
LG Cosmos™ 3
Moto Z Force Droid Edition
Brigadier™ by Kyocera
Samsung 4G LTE Network Extender
Apple® iPhone® 7 Plus
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MINI by MOTOROLA
LG G Vista
HTC Desire® 526
LG V10™
LG G2
Pantech 4G LTE Global USB Modem UML290
LG G5
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
LG Extravert™ 2
DROID RAZR M by MOTOROLA
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal® 2 by LG
LG K8 V
DuraXV
Moto Z Droid Edition
Verizon 4G LTE USB Modem 551L
HTC One® (M8)
GizmoGadget™ by LG
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
LG G Pad 8.3 LTE
hum by Verizon
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem UML295
Gear S2
Galaxy Note® Edge
DROID RAZR by MOTOROLA
Nexus 6
Samsung Convoy® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG K4™ LTE
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Verizon LTE Internet and Home Phone
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
BlackBerry® Bold™ 9930 smartphone
Nokia Lumia 928
Transpyre™ Prepaid
Verizon Wireless AirCard® 595
Verizon Ellipsis® 10
HTC Desire® 626
HTC Desire® 530
Moto X™ (2nd Gen.)
Samsung Brightside™
PRIV™ by Blackberry®
Samsung Intensity™ II
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
Moto G™ by Motorola
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
iPad® Air 2
Moto X™ by Motorola
Gear S®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
HTC One®
LG Optimus Zone™ 2 Prepaid
HTC 10™
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
LG Revere®
Microsoft Surface 3
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX HD by MOTOROLA
DROID DNA by HTC
Nokia Lumia Icon
LG Cosmos™ 2
LG Octane™
Samsung Galaxy S® III mini
Samsung Intensity™ III
Samsung Convoy™
LG Revere® 2
Lancet™
DROID by MOTOROLA
HTC One® (M8) for Windows®
LG Exalt™II
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG Accolade™
Lancet™ for Android™
LG G Pad™ X8.3
Galaxy Tab E
Apple® iPad® Air™
Lucid™3 by LG
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
Samsung Galaxy Tab® 4 (10.1)
Ellipsis™ Jetpack® MHS815L
G Pad™ 10.1 LTE
LG enV®3
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Verizon Wireless USB760 Modem
Samsung Gusto®
DROID INCREDIBLE 2 by HTC
G Pad™ 7.0 LTE
HTC One® remix
Google Nexus 7
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Enact™ by LG
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Apple® iPad® with Wi-Fi + 4G
LG Cosmos™
Samsung Haven™
LG VX8300
BlackBerry® Z30 smartphone
Ellipsis® Kids
Samsung Galaxy Tab®
BlackBerry® Bold 9650 smartphone
Pantech Breakout™
Hydro ELITE by KYOCERA
iPad® mini 4
LG Extravert™
Galaxy Nexus by Samsung
DROID X by MOTOROLA
Spectrum™ 2 by LG
Samsung Galaxy Stellar™
Motorola Barrage™
Samsung Illusion™
Motorola MOTO™ W755
HTC Desire® 612
Lucid™2 by LG
LG enV® TOUCH
Verizon Wireless AirCard® 595U USB Modem
Casio G'zOne Boulder®
LG enV®2
Verizon Converged VOIP Device
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
HTC One® max
Samsung Intensity™
LG Migosm
Lucid™ by LG
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
LG Vortex™
DROID 3 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Apple® iPad® with Retina display
ZenPad™ Z8
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Perception™
Samsung Alias™ 2
Samsung Fascinate™
Motorola XOOM™ 4G LTE
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
LG VX5500
Samsung Knack™
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
THUNDERBOLT™ by HTC
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Samsung Gear S2 classic
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Pearl™ Flip 8230 smartphone
LG Optimus Zone™
Nokia 2366i
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
Pantech Marauder™
Samsung Galaxy Tab® S
LG VX5400
Casio G'zOne Brigade®
Intuition™ by LG
Samsung Galaxy Camera®
Samsung SCH-u340
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Moto X™ - Designed by You
Samsung Galaxy Legend™
Samsung Galaxy View
HTC Rhyme™
LG VX8360
DROID CHARGE by SAMSUNG
Samsung Galaxy Note® 10.1
HP Spectre x2
BlackBerry® Curve™ 9330 smartphone
Motorola W385
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Luge™ by Motorola Prepaid
Delphi Connect
Pantech Caper™ Prepaid
Sony Xperia® PLAY
Apple® iPad®
Verizon Wireless Escapade®
HTC Rezound™
Verizon Wireless UM150 USB Modem
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Samsung Alias™
Verizon Wireless G'zOne Type-S
Samsung SCH-u410
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless CDM8975
Samsung SCH-u430
Pantech Crux™
LG Chocolate® Touch
Verizon Wireless Coupe™
HTC Trophy™
Motorola XOOM™
LG VX5300
Spartan GoCam™
LG Dare™
Samsung Juke
Samsung Galaxy Tab® (7.7)
LG Chocolate®
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Voyager™
Spectrum™ by LG
LG Optimus Exceed™ Prepaid
LG VX8350
Revolution™ by LG
LG VX5200
Motorola Adventure™ V750
LG Ally™
LG Enlighten®
Sierra Wireless AirCard® 555D
LG enV®
Blackberry Classic Non-Camera
HP® Mini 1151NR Netbook
BlackBerry® Torch™ 9850 smartphone
Motorola V325
LG VX3300
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
LG VX3200
Samsung Omnia® II
Samsung Rogue™
LG VX6100
Motorola MOTOKRZR K1m
Samsung SCH-a870
Motorola E815
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless PC5750 PC Card
Motorola W315
Pantech PN-215
LG Chocolate® 3
Samsung Continuum™
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a670
DROID XYBOARD 8.2 by MOTOROLA
Gateway® LT2016u Netbook
Motorola V60s
DROID ERIS by HTC
LG Clout™
Nokia 6205
Motorola RAZR V3m in Gray
LG VX4650
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a930
Motorola Rival™
Motorola MOTO™ Z6c World Edition
Casio EXILIM
DROID PRO by MOTOROLA
Samsung Trance™
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung Gleam®
LG VX8700
LG Versa™
Samsung Gem™
Motorola CITRUS™
Motorola Entice™
Verizon Wireless CDM8950
BlackBerry® 8830 World Edition smartphone
Nokia 6215i
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Sharp KIN™ TWO
LG Glance™
Motorola V325i
Samsung N150 Netbook
LG VX4500
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless PN-300
LG VX6000
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-a850
Nokia 7705 Twist™
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 10.1 by MOTOROLA
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung Zeal™
Nokia 2605 Mirage
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Nokia 6315i
Kyocera KPC650
Samsung SCH-u620
Nokia 7205 Intrigue™
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Verizon Wireless Salute™
LG Fathom®
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
LG VX8100
HP® Mini 311-1037NR Netbook
Verizon Wireless V620
Jest™
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Kyocera K323
Motorola T720
Motorola Krave™ ZN4
Pantech PN-820
Motorola Q™
Samsung Saga™
Samsung i600 Smartphone
HTC Apache XV6700
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Kyocera KX444
Kyocera KX1v
LG VENUS™
Motorola MOTORIZR Z6tv
Kyocera SE47
Motorola C343
Motorola V120e
LG V
Motorola MOTOSLVR L7C
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 210-1076NR Netbook
Motorola V325xi
Kyocera KX2
Motorola T300p
Motorola T730
Samsung SCH-a310
Samsung SCH-a530
Samsung Renown™
LG VX4700
HTC Touch Pro™
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Transfer Contacts & Other Content Between Phones

Have a new phone? We've made moving your prized pictures, videos, contacts and more, easier than ever with Verizon's Content Transfer app.

1 Download the Verizon Content Transfer app to your old phone from the Google Play™ Store or Apple ® App StoreSM.

 

2 Activate your new phone and download the Content Transfer app. Already have a phone? Learn how to activate your new or certified pre-owned device.

 

3 Follow the prompts on both phones to transfer your content using the app.


Please note: When using the Content Transfer app to move messages to an Android phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You'll be able to change your default message app after the content transfer is completed.

Remember, when you're up and running with your new phone, keep your content secure with Verizon Cloud.

  1. Using the Content Transfer app between Android™ smartphones

    (ID 204895)
    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an iPhone
    Refer to Transfer content - content Transfer App - iPhone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Choose the phone that appears on the screen.
      Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap Use Hotspot / Edit.
      2. Confirm both phones are on the same Wi-Fi network then tap Yes.
      3. Enter the phone PIN from the new phone in to the old phone, tap Done then tap Connect.
      Tap a Phone Name
    4. If prompted, tap Yes to change the messaging app.
      Tap Yes
    5. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when an X is present.
      • Contacts
      • Photos
      • Videos
      • Audio (Android to Android only)
      • Call Logs (Android to Android only)
      • SMS (Android to Android only)
      Tap Transfer
    6. When the transfer is finished, click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Tap Accept.
      Tap Accept
    4. Tap Yes to change the messaging app.
      Tap Yes
    5. Tap Close.
      Tap Close

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 204895

  2. Using the Content Transfer app between Apple iPhones®

    (ID 205095)
    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an Android Smartphone.
    Refer to Transfer content - content Transfer App - Android Smartphone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. If both phones are on the same Wi-Fi network, tap Yes.
      Note To change the Wi-Fi network:
      1. Tap Edit.
      2. Tap the appropriate Wi-Fi network.
      3. If prompted, enter the Wi-Fi network password then tap Join.
      4. Tap Back to content Transfer (located in upper-left).
      Tap a Phone Name
    4. Enter the phone PIN (located on the "New Phone") into the old phone then tap Connect.
      Tap Connect
    5. If prompted, tap OK to allow access to Contacts.
      Tap OK
    6. If prompted, tap OK to allow access to Contacts and Photos.
      Tap OK
    7. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when a check mark is present.
      • Contacts
      • Photos
      • Videos
      Tap Transfer
    8. When the transfer is finished, click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. If both phones are on the same Wi-Fi network, tap Yes.
      Note To change Wi-Fi network:
      1. Tap Edit.
      2. Tap the appropriate Wi-Fi network.
      3. If prompted, enter the Wi-Fi network password then tap Join.
      4. Tap Back to content Transfer (located in upper-left).
      Tap a Phone Name
    4. Enter the Pairing PIN into the appropriate location on the old phone.
      Enter the PIN Code into the Old Phone
    5. Tap Close.
      Tap Close

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 205095

  3. Using the Content Transfer app between iPhone and Android smartphones

    After downloading the Content Transfer app, you'll need to pair your devices before you start transferring content between an Android and iPhone.

    Phone requirements:

    • Android 4.0 (Ice Cream Sandwich) or newer*
    • iPhone 5 or newer
    • iOS 8 or newer

    * Motorola and HTC Android phones require Android 5.0 (Lollipop) or newer

    The Android phone will automatically create a direct, secure Wi-Fi connection.

    To start the content transfer process on your iPhone:

    1. Tap Settings.
    2. Tap Wi-Fi.
    3. Select the Wi-Fi network shown on the Android phone, enter password if necessary.
    4. Tap Back to content transfer (in upper left of the screen)

    Then continue through the steps to transfer your content.

    Transferring content to an iPhone.

    Transferring content to an Android phone.

    If you're using an older Android phone (Honeycomb or older) or iPhone (iPhone 5 and/or iOS 7 or older):

    1. Manually connect your old and new phones to the same Wi-Fi network. Once connected, your new phone will generate a Wi-Fi network PIN.
    2. Enter the PIN shown on the new phone into your old phone, then continue through the steps to transfer your content.

    Now that you've transferred your content, keep it safe and secure with Verizon Cloud.




  4. Using Verizon Cloud to secure your content

    You can use Verizon Cloud to secure your content. It's just 3 simple steps:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play Store or Apple App Store.
    2. Open the Verizon Cloud app and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.
    3. Activate your device after you receive the notification. Open the Verizon Cloud app to access your content, which is now securely backed up.



  5. Support links for additional ways to backup and transfer content

    If you already use a different cloud service and need support, visit:

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Just select your current device and then your new one and we'll tell you how to do it.




  6. Have a basic phone? Learn how to backup and restore your content.

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content between basic phones.




  7. Related

    Related

    iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2016 Samsung Telecommunications America, LLC. Samsung, and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 05/23/2016

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