Transfer Contacts & Other Content Between Devices

Move your contacts, photos, videos, music, text messages, and much more.

    Still missing content?

      If you find you're still missing content, you can try:

    1. The Content Transfer app

      To transfer your content using the Content Transfer app:

      1. Download the Verizon Content Transfer app to your old phone from the Google Play Store or Apple App Store.

      2. Activate your new phone and download the Content Transfer app.

      3. Open the Verizon Content Transfer app on both phones, place your old and new phones side-by-side and follow the prompts to transfer your content to your new device. They don't need to be physically connected.

      Note: When using the Content Transfer app to move messages to an Android® phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You can change your default messaging app after the content transfer is complete.

      You've successfully transferred your content to your new phone.

      Learn more about the Content Transfer app for:

    2. View the Content Transfer app video

      (Video Length - 2:58)

      With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Follow these simple steps so you can start enjoying your new phone right away.

    Other options

      If none of the above options apply to you, there are several additional ways you can move your content to a new device:

    1. Verizon Cloud

      To transfer your content using Verizon Cloud:

      1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play™ Store or Apple® App Store®.

      2. Open the Verizon Cloud app on your old phone and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.

      3. Once the backup is finished, activate your new phone and open the Verizon Cloud app to access your content.

      You've successfully transferred your content with Verizon Cloud.

      Learn more about Cloud:

    2. Other options for smartphones

      Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Select your current device and your new one, and we'll tell you how to do it.

      If you already use a different cloud service and need support, visit:

    3. Backup and restore content on basic phones

      If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content.

      For more information, go to our Backup Assistant Plus FAQs.

    4. More help

      If you tried the options above and still aren't able to transfer your content, you can get additional help by:

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