Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
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Hum by Verizon
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LG G5
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V20™
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Microsoft Lumia 735
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Nokia 2366i
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DROID 3 by MOTOROLA
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Samsung Gear S2 classic
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BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
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DROID 2 by MOTOROLA
Apple® iPad®
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Samsung N150 Netbook
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Verizon GizmoTab™
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Motorola MOTO™ Z6c World Edition
LG VX5300
BlackBerry® Curve™ 9370 smartphone
BlackBerry® Curve™ 9310 smartphone
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Sierra Wireless AirCard® 580
Blackberry Classic Non-Camera
LG VX8700
LG VX4500
Motorola RAZR V3m in Gray
Motorola V325i
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a930
LG VX3300
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HP Elite x2 1012
Verizon Wireless Razzle™
Pantech PN-820
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Nokia 6015i Prepaid
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Verizon Wireless V740 ExpressCard
HTC Apache XV6700
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LG Chocolate® 3
Nokia 2605 Mirage
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HP® Pavilion dm1-3010nr Notebook
LG VX4650
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Pantech PN-215
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Nokia 2705 Shade™ Non-Camera
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Motorola RAZR V3c
LG Fathom®
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Jest™
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Verizon XU870 Global ExpressCard®
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Nokia 7205 Intrigue™
Samsung i600 Smartphone
Sharp KIN™ TWOm
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Nokia 2705 Shade™
Verizon Wireless CDM8950
Kyocera KPC650
Nokia 2128i
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HP® Pavilion dm1-2010nr Entertainment Notebook
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Motorola V265
HP® Mini 110-3098NR Netbook
Verizon KPC680 ExpressCard®
Samsung SCH-a530
Nokia 2285
Nokia 6215i
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Nokia 6315i
Motorola T720
LG VENUS™
Samsung SCH-n330
Motorola Q™
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Samsung SCH-a990
Motorola T730
Sharp KIN™ ONEm
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HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Rogue™
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola V276
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Kyocera KX2
Motorola T300p
Kyocera K404
Motorola C343
Motorola V120e
Kyocera KX444
Motorola MOTOSLVR L7C
LG VX4700

Transfer Contacts & Other Content Between Phones

We've made moving your prized pictures, videos, contacts and more to a new device easier than ever with the Verizon Content Transfer app.

1 Download the Verizon Content Transfer app to your old phone from the Google Play™ Store or Apple® App StoreSM. Shop online for your new Verizon device.

 

2 After you activate your new or certified pre-owned device, download the Content Transfer app to your new phone.

3 Open the Verizon Content Transfer app on both phones, place your old and new phones side-by-side and follow the prompts to transfer your content to your new device. They don't need to be physically connected.

Need more help? We have detailed instructions below.

Please note: When using the Content Transfer app to move messages to an Android phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You'll be able to change your default message app after the content transfer is completed.

Remember, when you're up and running with your new phone, keep your content secure with Verizon Cloud.

  1. Using the Content Transfer app between Android™ smartphones

    (ID 204895)
    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an iPhone
    Refer to Transfer content - content Transfer App - iPhone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Start Transfer.
      Tap Start Transfer
    2. Tap This is my old phone then tap Next.
      Tap Next
    3. Tap an option then tap Next.
      • Android to Android
      • iPhone to Android
      Tap Next
    4. Choose the appropriate connection that appears on the screen then tap Next.
      Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap I don't see it then tap Next.
      2. Tap Wi-Fi settings.
      3. Tap the appropriate Wi-Fi network then tap Next.
      Tap Next
    5. If prompted, enter the code being displayed on the new phone then tap Next.
      Tap Next
    6. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when a check mark is present.
      • Contacts
      • Photos
      • Videos
      • Audio (Android to Android only)
      • Call Logs (Android to Android only)
      • SMS (Android to Android only)
      Tap Transfer
    7. When the transfer is finished, tap Done.
      Tap Done

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap Start Transfer.
      Tap Start Transfer
    2. Tap This is my new phone then tap Next.
      Tap Next
    3. Tap an option then tap Next.
      • Android to Android
      • iPhone to Android
      Tap Next
    4. If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      Note If the phone name does appear proceed to step 5.
      1. Tap I don't see it then tap Next.
      2. Tap Wi-Fi settings.
      3. Tap the appropriate Wi-Fi network then click Next.
      Tap a Phone
    5. If prompted, tap Accept.
      Tap Accept
    6. If prompted, tap Yes to change the messaing app.
      Note The change is required for the transfer to work.
      Note The default messaging app can be changed to any messaging app after the transfer has been completed.
      Tap Yes
    7. Tap Done.
      Tap Done

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 204895

  2. Using the Content Transfer app between Apple iPhones®

    (ID 205095)
    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an Android Smartphone.
    Refer to Transfer content - content Transfer App - Android Smartphone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Start Transfer.
      Tap Start Transfer
    2. Tap This is my old phone then tap Next.
      Tap Next
    3. Tap an option then tap Next.
      • iOS to iOS
      • Other to iOS
      Tap Next
    4. If the needed connection appears on the screen tap Next.
      Note If the connection doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap Wi-Fi settings.
      2. Tap the appropriate Wi-Fi network then tap Next.
      Tap Next
    5. If prompted, enter the code being displayed on the new phone then tap Connect.
      Tap Connect
    6. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when a check mark is present.
      • Contacts
      • Photos
      • Videos
      Tap Transfer
    7. When the transfer is finished, tap Done.
      Tap Done

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap Start Transfer.
      Tap Start Transfer
    2. Tap This is my new phone then tap Next.
      Tap Next
    3. Tap an option then tap Next.
      • iOS to iOS
      • iOS to Other
      Tap Next
    4. Tap Next.
      Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap Wi-Fi settings.
      2. Connect the appropriate Wi-Fi network then tap content Transfer (located in the upper-left).
      Tap a Next
    5. Tap Done.
      Tap Done

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 205095

  3. Using the Content Transfer app between iPhone and Android smartphones

    After downloading the Content Transfer app, you'll need to pair your devices before you start transferring content between an Android and iPhone.

    Phone requirements:

    • Android 4.0 (Ice Cream Sandwich) or newer*
    • iPhone 5 or newer
    • iOS 8 or newer

    * Motorola and HTC Android phones require Android 5.0 (Lollipop) or newer

    The Android phone will automatically create a direct, secure Wi-Fi connection.

    To start the content transfer process on your iPhone:

    1. Tap Settings.
    2. Tap Wi-Fi.
    3. Select the Wi-Fi network shown on the Android phone, enter password if necessary.
    4. Tap Back to content transfer (in upper left of the screen)

    Then continue through the steps to transfer your content.

    Transferring content to an iPhone.

    Transferring content to an Android phone.

    If you're using an older Android phone (Honeycomb or older) or iPhone (iPhone 5 and/or iOS 7 or older):

    1. Manually connect your old and new phones to the same Wi-Fi network. Once connected, your new phone will generate a Wi-Fi network PIN.
    2. Enter the PIN shown on the new phone into your old phone, then continue through the steps to transfer your content.

    Now that you've transferred your content, keep it safe and secure with Verizon Cloud.




  4. Using Verizon Cloud to secure your content

    You can use Verizon Cloud to secure your content. It's just 3 simple steps:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play Store or Apple App Store.
    2. Open the Verizon Cloud app and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.
    3. Activate your device after you receive the notification. Open the Verizon Cloud app to access your content, which is now securely backed up.



  5. Support links for additional ways to backup and transfer content

    If you already use a different cloud service and need support, visit:

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Just select your current device and then your new one and we'll tell you how to do it.




  6. Have a basic phone? Learn how to backup and restore your content.

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content between basic phones.




  7. Related

    Related

    iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2016 Samsung Telecommunications America, LLC. Samsung, and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 05/23/2016

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