Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Transfer Contacts & Other Content Between Phones

Have a new phone? We've made moving your prized pictures, videos, contacts and more, easier than ever with Verizon's Content Transfer app.

1 Download the Verizon Content Transfer app to your old phone from the Google Play™ Store or Apple® App StoreSM.

 

2 Activate your new phone and download the Content Transfer app. Already have a phone? Learn how to activate your new or certified pre-owned device.

 

3 Follow the prompts on both phones to transfer your content using the app.


Please note: When using the Content Transfer app to move messages to an Android phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You'll be able to change your default message app after the content transfer is completed.

Remember, when you're up and running with your new phone, keep your content secure with Verizon Cloud.

  1. Using the Content Transfer app between Android™ smartphones

    (ID 204895)
    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an iPhone
    Refer to Transfer content - content Transfer App - iPhone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Choose the phone that appears on the screen.
      Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap Use Hotspot / Edit.
      2. Confirm both phones are on the same Wi-Fi network then tap Yes.
      3. Enter the phone PIN from the new phone in to the old phone, tap Done then tap Connect.
      Tap a Phone Name
    4. If prompted, tap Yes to change the messaging app.
      Tap Yes
    5. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when an X is present.
      • Contacts
      • Photos
      • Videos
      • Audio (Android to Android only)
      • Call Logs (Android to Android only)
      • SMS (Android to Android only)
      Tap Transfer
    6. When the transfer is finished, click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Tap Accept.
      Tap Accept
    4. Tap Yes to change the messaging app.
      Tap Yes
    5. Tap Close.
      Tap Close

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 204895

  2. Using the Content Transfer app between Apple iPhones®

    (ID 205095)
    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an Android Smartphone.
    Refer to Transfer content - content Transfer App - Android Smartphone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. If both phones are on the same Wi-Fi network, tap Yes.
      Note To change the Wi-Fi network:
      1. Tap Edit.
      2. Tap the appropriate Wi-Fi network.
      3. If prompted, enter the Wi-Fi network password then tap Join.
      4. Tap Back to content Transfer (located in upper-left).
      Tap a Phone Name
    4. Enter the phone PIN (located on the "New Phone") into the old phone then tap Connect.
      Tap Connect
    5. If prompted, tap OK to allow access to Contacts.
      Tap OK
    6. If prompted, tap OK to allow access to Contacts and Photos.
      Tap OK
    7. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when a check mark is present.
      • Contacts
      • Photos
      • Videos
      Tap Transfer
    8. When the transfer is finished, click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. If both phones are on the same Wi-Fi network, tap Yes.
      Note To change Wi-Fi network:
      1. Tap Edit.
      2. Tap the appropriate Wi-Fi network.
      3. If prompted, enter the Wi-Fi network password then tap Join.
      4. Tap Back to content Transfer (located in upper-left).
      Tap a Phone Name
    4. Enter the Pairing PIN into the appropriate location on the old phone.
      Enter the PIN Code into the Old Phone
    5. Tap Close.
      Tap Close

     

    Top

     

    For additional info on backing up or transferring media content, refer to Transfer content Between Devices.



    KB ID 205095

  3. Using the Content Transfer app between iPhone and Android smartphones

    After downloading the Content Transfer app, you'll need to pair your devices before you start transferring content between an Android and iPhone.

    Phone requirements:

    • Android 4.0 (Ice Cream Sandwich) or newer*
    • iPhone 5 or newer
    • iOS 8 or newer

    * Motorola and HTC Android phones require Android 5.0 (Lollipop) or newer

    The Android phone will automatically create a direct, secure Wi-Fi connection.

    To start the content transfer process on your iPhone:

    1. Tap Settings.
    2. Tap Wi-Fi.
    3. Select the Wi-Fi network shown on the Android phone, enter password if necessary.
    4. Tap Back to content transfer (in upper left of the screen)

    Then continue through the steps to transfer your content.

    Transferring content to an iPhone.

    Transferring content to an Android phone.

    If you're using an older Android phone (Honeycomb or older) or iPhone (iPhone 5 and/or iOS 7 or older):

    1. Manually connect your old and new phones to the same Wi-Fi network. Once connected, your new phone will generate a Wi-Fi network PIN.
    2. Enter the PIN shown on the new phone into your old phone, then continue through the steps to transfer your content.

    Now that you've transferred your content, keep it safe and secure with Verizon Cloud.




  4. Using Verizon Cloud to secure your content

    You can use Verizon Cloud to secure your content. It's just 3 simple steps:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play Store or Apple App Store.
    2. Open the Verizon Cloud app and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.
    3. Activate your device after you receive the notification. Open the Verizon Cloud app to access your content, which is now securely backed up.



  5. Support links for additional ways to backup and transfer content

    If you already use a different cloud service and need support, visit:

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Just select your current device and then your new one and we'll tell you how to do it.




  6. Have a basic phone? Learn how to backup and restore your content.

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content between basic phones.




  7. Related

    iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2016 Samsung Telecommunications America, LLC. Samsung, and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 05/23/2016

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