Apple® iPhone® 7 Plus - Support Overview

Find device-specific support and online tools for your Apple iPhone 7 Plus.

Filter all topics below.


Accessories

Apple Watch Series 3 Support Overview

Support page for the Apple Watch Series 3.

Apple Watch Series 4 Support Overview

Support page for the Apple Watch Series 4.

Apple Watch® (Series 1 & 2) - Activate / Set Up Device

Here's how to set up and pair your Apple Watch (Series 1 & 2) with your iPhone.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Create Apple ID

Here's how to create an Apple ID to access your personal account for iOS devices.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article - If you forgot your Apple ID password

If you're having issues signing in with your Apple ID password, view this info to reset it and regain access to your Apple ID account.

Apple® Article - Set up an Apple ID

Here's some info on setting up an Apple ID.

Apple® Article - Where to Find Your AppleCare Registration Number

Here's how to find your AppleCare Registration Number to register the AppleCare plan for your new Apple device.

Apple® iPhone® - Manually Select Roaming Carrier While Traveling Internationally

Here's how to manually choose a carrier if your iPhone shows 'No Service' or 'Searching' while roaming.

Apple® iPhone® - Sign In / Sign Out of App Store®

Here's how to use your Apple ID to sign in or out of the App Store.

Apple® iPhone® - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple® iPhone® 7 / 7 Plus - Activate / Set Up Device

Here's how to quickly setup your Apple iPhone 7 / 7 Plus.

Apple® iPhone® - Connect a Headset

Here's how to connect a wired headset to your iPhone.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Apple iPhone 7 / iPhone 7 Plus

Learn how to set up your new iPhone 7 / 7 Plus with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: Backup and Transfer Options for Android to Apple with Smart Setup
(length: 1:29)

Watch this video to see how to move your content, pictures, contacts and more from your old Android phone to your new iPhone. Learn about the different options available to transfer your content when activating a new iPhone.
Length: 1:29

Video: Backup and Transfer options for Apple to Apple with Smart Setup
(length: 2:07)

Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new one. Learn about the different options available to transfer your content when activating a new iPhone.
Length: 2:07

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)

Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audionotifications on your iPhone.

Apple® Article - iOS: Understanding notifications

Here's how to view and manage the notifications on your iPhone / iPad.

Apple® iPhone® - Create Reminders

Here's how to add and manage reminders for your iPhone.

Back Up & Transfer Content

Access Content Transfer App - Apple® iPhone®

Here's how to download and install the Content Transfer app on your iPhone.

Apple® Article - About File Sharing on iPhone® or iPad®

Here's how to learn about copying files between your computer and apps on your iOS devices.

Apple® Article - Manage Content Manually on Your iPhone, iPad, and iPod

To learn how to manually manage content for quick syncing of specific items, view this info.

Apple® Article - Transfer Photos and Videos from your iPhone, iPad or iPod touch

Here's how to import photos and videos from your iPhone or iPad to your Mac or Windows PC.

Content Transfer App - Transfer Content - Apple® iPhone®

Here's how to transfer content with the Content Transfer app with your Apple iPhone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Apple® Article - About the LTE options on your iPhone

Here's a link to info on how to enable LTE on compatible iPhones for faster data and HD Voice.

Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch

Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.

Apple® iPhone® - Turn 4G LTE On / Off

Here's how to turn the 4G LTE setting for your iPhone on or off.

Apple® iPhone® - View Roaming Carrier

Here's how to view current carrier settings used to get the best network performance on your iPhone.

Apple® iPhone® 7 Plus Simulator: Changing iPhone's Name

Find out how to change the name of your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Getting to Know the Back of Your Device

Discover the features on the back of your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Restarting Your Phone

Discover how to restart your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Understanding the Device Buttons and Features

An interactive map of the Home screen and buttons on your iPhone 7 Plus.

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Apple® Article - Charge the Battery in Your iPhone or iPad

Here's how to charge the battery and identify supported charging adapters for your iPhone or iPad.

Apple® Article - Using iPad power adapters with iPhone, iPad, and iPod

Here's an Apple support article for using iPad power adapters with your iPhone or iPad.

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® - View Battery Percentage

Here's how to view or hide the remaining battery percentage on your iPhone.

Apple® iPhone® 7 / 7 Plus - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your iPhone 7 / 7 Plus.

Apple® iPhone® - Wirelessly Charge the Device

Here's how to charge your iPhone wirelessly.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Maximize Battery Life - Apple® iOS®

Here's how to improve battery performance and extend the lifespan of the battery for your iPhone / iPad.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Battery & Power Issues

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® - View Battery Percentage

Here's how to view or hide the remaining battery percentage on your iPhone.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Bluetooth

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Apple® iPhone® - Delete Paired Bluetooth® Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Apple® iPhone® 7 Plus Simulator: Pairing with a Bluetooth® Device

See how to pair your iPhone 7 Plus with your Bluetooth device.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple® iPhone® - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple® iPhone® - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Activate Wi-Fi Calling - iOS

Here's how to set up your iPhone to use Wi-Fi calling when available.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone

If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.

Apple® iPhone® - Answer Options (Leave a Message)

Here's how to send a message instead if someone's calling your iPhone and you're not able to answer.

Apple® iPhone® - Answer Options (Schedule a Call Back Reminder)

Here's how to schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple® iPhone® - Auto Dial Verizon Services

Here's how to auto-dial Verizon services (e.g., Check Bill Balance, Pay My Bill, etc.) from your iPhone.

Apple® iPhone® - Block / Unblock Numbers

Here's how to block calls and / or messages on your iPhone.

Apple® iPhone® - Call a Number

Here's how to place a call from your iPhone.

Apple® iPhone® - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple® iPhone® - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple® iPhone® - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple® iPhone® - Turn Silence Unknown Callers On / Off

Here's how to turn sounds for calls from unknown numbers on or off with your iPhone.

Apple® iPhone® - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Apple® iPhone® 7 / 7 Plus - Voice Dial

Here's how to turn the voice-activated dialing feature for your iPhone 7 / 7 Plus on or off.

Apple® iPhone® 7 Plus Simulator: Adding a Phone Number as a Contact

Discover how to add a numbers as a new contact on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Blocking a Contact

Find out how to block a new contact on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Changing Call Settings

An interactive guide on how to change your call settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using Your Phone

Discover how to use your iPhone 7 Plus to make a call.

Call Waiting - Apple® iOS

Here's how to answer call on your iPhone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Apple® iPhone® - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.

Calling & Messaging Issues

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Camera, Photos & Videos

Apple Article - Sync Photos to Your iPhone, iPad, and iPod Touch

Here's an Apple support article on how to sync photos to your iPhone or iPad.

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple® iPhone® - Play a Video

Here's how to play a movie, TV show, etc., from the TV app on your iPhone.

Apple® iPhone® - Record a Time Lapse Video

Here's how to take photos at selected intervals by pressing the shutter button on your iPhone.

Apple® iPhone® - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple® iPhone® - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple® iPhone® - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple® iPhone® - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messagingrecipient.

Apple® iPhone® - Take a Panoramic Picture

Here's how to use your iPhone to take a wide-angle picture.

Apple® iPhone® 7 / 7 Plus - Common Camera Settings

Here's how to adjust common camera settings (e.g., flash, HDR, etc.) on your iPhone 7 / 7 Plus.

Apple® iPhone® 7 Plus Simulator: Capturing a Slo-Mo Video

Discover how to capture a Slo-Mo video on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Capturing a Time-Lapse Video

Find out how to capture a Time-Lapse video on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Capturing a Video

Learn how to record a video using your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Editing a Photo

See how to edit a photo using your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Switching Between Rear and Front Cameras

Learn how to change between front and rear view on your iPhone 7 Plus camera.

Apple® iPhone® 7 Plus Simulator: Taking a Picture

Discover how to take a photo using your iPhone 7 Plus.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Permanently Delete Photos or Videos - Apple® iPhone®

Here's how to permanently delete a picture or video from your iPhone.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Computer/PC Connectivity

Apple® Article - Use Continuity to connect your iPhone, iPad, iPod touch, and Mac

Continuity allows seamless movement between your iPhone, iPad, and Mac, or when using them together.

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

If you can't transfer media between your Apple iOS device and PC, view this info.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Apple® iPhone® - Add a Contact

Here's how to add a contact to your iPhone.

Apple® iPhone® - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to remove duplicate contacts if you are using multiple backup options on your iPhone.

Apple® iPhone® - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple® iPhone® - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple® iPhone® - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Apple® iPhone® 7 Plus Simulator: Adding a Contact

See how to add a new contact to your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Adding a Contact to Favorites

Learn how to add a contact to your Favorites on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Adding a Picture to a Contact

See how to add a picture to a contact on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 7 Plus without looking at it.

Apple® iPhone® 7 Plus Simulator: Importing and Exporting Contacts

Learn how to import and export your contacts on your iPhone 7 Plus.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Data

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple® iPhone® - Allow / Deny Data Roaming

Here's how to turn data roaming for your iPhone on or off.

Apple® iPhone® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple® iPhone® - Turn Cellular Data for Automatic Downloads On / Off

Here's how to share and download content download automatically to iOS devices tied to your Apple ID.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Apple® iPhone® - Auto Date and Time

Here's how to automatically populate the date and time based on your location on your iPhone.

Apple® iPhone® - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Apple® iPhone® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple® iPhone® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple® iPhone® - View Phone Info

Here's how to view device info (e.g., Serial Number, Network, etc.) on your iPhone.

Apple® iPhone® - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Search

Apple® Article - iOS: Search with Spotlight

To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.

Device Settings

Apple® Article - Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

For operating temperatures and temperature management of your Apple device, view this info.

Apple® iPad® - Update Carrier Settings

Here's how to update carrier settings on your iPad.

Apple® iPhone® - Adjust Display & Brightness

Here's how to adjust the backlight for your iPhone.

Apple® iPhone® - Fetch New Data

Here's how to configure how often your iPhone checks for new email messages.

Apple® iPhone® - Manage Night Shift Settings

Here's how to use Night Shift to adjust the screen on your iPhone to warmer colors after dark.

Apple® iPhone® - Reset All Settings

Here's how to resort settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

Apple® iPhone® - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple® iPhone® - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple® iPhone® - Turn Do Not Disturb On / Off

Here's how to change the data usage cycle and set data warnings and/or limits on your iPhone.

Apple® iPhone® - Turn Handoff On / Off

Here's how to enable your iPhone to share content with other devices logged in to the same Apple ID.

Apple® iPhone® - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple® iPhone® - Turn Notifications On / Off

Here's how to turn notifications on / off and choose how they display on your iPhone.

Apple® iPhone® - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple® iPhone® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPhone on or off.

Apple® iPhone® 7 / 7 Plus - Erase All Content and Settings

Here's how to restore your iPhone 7 / 7 Plus if it crashes, has a blank or frozen screen or connection issues.

Apple® iPhone® 7 Plus Simulator: Accessing Mobile Network Settings

Find out how to access mobile network settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Accessing Settings

Explore how to access Settings on your iPhone 7 Plus to change alert sounds, turn off GPS and more.

Apple® iPhone® 7 Plus Simulator: Adding an Account

Discover how to add an account on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Adjusting Your Auto-Lock Preferences

Discover how to adjust Auto-Lock preferences on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Backing Up iPhone with iCloud®

A visual guide for swiping between multiple Home screens on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Changing Account Settings

Learn how to change the account settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Changing Notification Sounds

An interactive guide for changing the notification sounds on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Checking for and Installing System Updates

Learn how to check for and install a system update on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Configuring Location Settings

Learn how to manage Location Settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Managing Background App Refresh

Explore how to manage the Background App Refresh on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Managing Data Usage

Discover how to manage data usage on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Managing iPhone's Memory

Discover how to manage your iPhone 7 Plus's memory

Apple® iPhone® 7 Plus Simulator: Managing the Battery

Learn how to manage the battery on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Removing an Account

An interactive guide on how to remove an account from your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Scheduling a Night Shift

See how to dim your lights by scheduling Night Shift on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Setting Up Touch ID

See how to set up Touch ID on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using Airplane Mode

An interactive guide for setting your iPhone 7 Plus to Airplane Mode.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Apple iPhone - Remove an Email Account

Here's how to delete an email account from your iPhone.

Apple® Article - Get help with Mail on iPhone, iPad, and iPod touch

If you're not able to send email with Mail on your iOS device or if you're not able to receive or move messages, view this info.

Apple® Article - Set up an email account on your iPhone or iPad

Here's how to find the steps to add an email account to your iPhone or iPad.

Apple® iPhone® - Add a Personal Email Account

Here's how to add a personal email account to your iPhone.

Apple® iPhone® - Adjust Email Account Settings (Exchange ActiveSync®)

Here's how to set corporate email settings on your iPhone.

Apple® iPhone® - Adjust Email Account Settings (Personal POP / IMAP)

Here's info on personal email settings and server addresses for your iPhone.

Apple® iPhone® - Adjust Email Account Signature Settings

Here's how to enter or edit an email signature from your iPhone.

Apple® iPhone® - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple® iPhone® - Delete Email Messages

Here's how to delete email messages from your iPhone.

Apple® iPhone® - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple® iPhone® - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPhone if automatic setup fails

Apple® iPhone® - Reply to an Email Message

Here's how to reply to an email message from your iPhone.

Apple® iPhone® - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your iPhone.

Apple® iPhone® - View Email Messages

Here's how to view email messages on your iPhone.

Apple® iPhone® 7 Plus Simulator: Adding a Corporate Email Account

Learn how to access your work email on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Adding a Personal Email Account

Discover how to access your existing email account on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Removing an Account

Find out how to remove an email account with your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Sending an Email with an Attachment

Learn how to attach a file, like a document or photo, to an email with your iPhone 7 Plus.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Apple® iPhone® - Add Layers (Maps)

Here's how to configure layers for the Maps app on your iPhone.

Apple® iPhone® - Find Current Location (Maps)

Here's how to use the Maps app on your iPhone to find your current location.

Apple® iPhone® - Find Driving Directions (Maps)

Here's how to find driving directions via the Maps app on your iPhone.

Apple® iPhone® - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple® iPhone® - Turn GPS Location On / Off

Here's how to turn GPS location for your iPhone on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

General

Apple® iPhone® - Reset All Settings

Here's how to resort settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

HD Voice

Activate Wi-Fi Calling - iOS

Here's how to set up your iPhone to use Wi-Fi calling when available.

Apple® iPhone® 7 Plus Simulator: Changing Inbox Views

Discover how to change email inbox views on your iPhone 7 Plus.

Home Screen

Apple® Article - Identify Icons and Symbols

Here's how to determine what the various icons on the display of your iPhone mean.

Apple® iPhone® - Access Control Center

Here's how to access the Control Center to control music and turn features on or off.

Apple® iPhone® - Access Notification Center

Here's how to view notifications on your iPhone.

Apple® iPhone® - Perform Spotlight Search

Here's how to search for items using Spotlight Search on your iPhone.

Apple® iPhone® - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple® iPhone® - View Home Screen Panels

Here's how to switch between Home screen panels and perform a search on your iPhone.

Apple® iPhone® 7 Plus Simulator: Adding Widgets

See how to add a widget on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Adding and Removing Home Screen Pages

Learn how to add or remove a Home screen page on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Creating Folders

Find out how to create folders on your iPhone 7 Plus to help organize your apps.

Apple® iPhone® 7 Plus Simulator: Managing Apps or Widgets

See how to manage apps and widgets on the Home screen of your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Managing Widgets

Discover how to manage widgets on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Removing Widgets

Find out how to remove widgets on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using Quick Reply

Learn how to use Quick Reply on your iPhone 7 Plus.

Hotspot

Apple iPhone - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple® Article - iOS: Troubleshooting Personal Hotspot

Refer to this Apple support article to troubleshoot common issues with your Personal Hotspot.

Apple® iPhone® - Adjust Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple® iPhone® - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple® iPhone® - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Apple® Article - How to restart the Apple Mobile Device Service (AMDS) on Windows

If your iOS device isn't recognized in iTunes on Windows, view this info on restarting the Apple Mobile Device Service (AMDS).

Apple® iPhone® - Access Websites

Here's how to access websites via the Safari browser on your iPhone.

Apple® iPhone® - Add a Browser Bookmark

Here's how to bookmark a Safari website on your iPhone.

Apple® iPhone® - Allow / Block Browser Cookies

If you can't view website images or web pages on your iPhone, here's how to check whether the browser is set to allow cookies.

Apple® iPhone® - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple® iPhone® - Delete a Browser Bookmark

Here's how to delete a saved bookmark from the Safari browser on your iPhone.

Apple® iPhone® - Edit a Browser Bookmark

Here's how to edit a saved bookmark from the Safari browser on your iPhone.

Apple® iPhone® - Open Safari® Browser

Here's how to access the Safari web browser on your iPhone.

Apple® iPhone® - Open a Browser Bookmark

Here's how to open a saved bookmark from the Safari browser on your iPhone.

Apple® iPhone® - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple® iPhone® - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple® iPhone® - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Apple® iPhone® 7 Plus Simulator: Bookmarking Websites

Learn how to bookmark a website on your iPhone 7 Plus, so it's easy to find later.

Apple® iPhone® 7 Plus Simulator: Changing Content Settings

Explore how to change your Safari® content settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Clearing Browsing Data

Discover how to find clear the browsing data on Safari® in your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Managing Browser Tabs

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 7 Plus.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Internet & Web Browser Issues

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple® iPhone® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple® iPhone® - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple® iPhone® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple® iPhone® - View Signal Strength

Here's how to view signal strength on your iPhone.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch

Here's a link to info on how to perform certain gestures on your iOS device, like a pinch or multi-finger swipe.

Apple® iPhone® - Create a Keyboard Shortcut

Here's how to create a shortcut for commonly used phrases on your iPhone.

Apple® iPhone® - Reset Keyboard Dictionary

Here's how to remove saved words you've typed on your iPhone and return your keyboard to its default dictionary.

Apple® iPhone® - Set Keyboard Preferences

Here's how to configure the keyboard settings (auto-capitalization, spell check, predictive text, etc.) for your iPhone.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple® iPhone® - Change Device Language

Here's how to change the language used on your iPhone.

Apple® iPhone® 7 Plus Simulator: Changing the Language

Discover how to change the language settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Charging your Device

A visual guide on how to charge your iPhone 7 Plus.

Lock, Unlock, Password & Security

Apple iPhone - Lock / Unlock Screen Portrait Orientation Mode

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled

If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.

Apple® Article - Two Factor Authentication

Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.

Apple® Article - Use Touch ID on iPhone and iPad

Here's a link to info on how to use your fingerprint to easily get into your iPhone or iPad.

Apple® iPhone® - Add Additional Fingerprints

Here's how to scan your fingerprint to be used with Touch ID on your iPhone.

Apple® iPhone® - Remove Saved Fingerprints

Here's how to delete a saved fingerprint used to unlock and access features on your iPhone.

Apple® iPhone® - Set Touch ID Preferences

Here's how to enable or disable Touch ID for use with screen lock and purchases.

Apple® iPhone® - Set Up Touch ID

Here's how to add a fingerprint and enable Touch ID on your iPhone.

Apple® iPhone® - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple® iPhone® - Turn Touch ID On / Off

Here's how to turn Touch ID on or off for the features available on your iPhone (e.g., unlock, purchases, etc.).

Apple® iPhone® 7 / 7 Plus - Set Up Phone Lock

Here's how to setup and change settings for the display lock on your iPhone 7 / 7 Plus.

Apple® iPhone® 7 / 7 Plus - Unlock Screen

Here's how to unlock the screen on your iPhone 7 / 7 Plus.

Apple® iPhone® 7 Plus Simulator: Changing Lock Screen Security

A visual guide for setting screen security on your iPhone 7 Plus to help protect your private information.

Apple® iPhone® - Use 3D Touch

Here's how to use 3D Touch on your iPhone.

Apple® iPhone® 7 Plus Simulator: Unlocking the Screen

See how to unlock the screen on your iPhone 7 Plus.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Lost, Stolen or Damaged

Apple® iPhone® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple® iPhone® - View Phone Info

Here's how to view device info (e.g., Serial Number, Network, etc.) on your iPhone.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Memory/Storage

Apple® iPhone® 7 / 7 Plus - Check Device Storage

Here's how to check available space if your iPhone 7 / 7 Plus runs slow / crashes, apps freeze or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Mobile Hotspot

Apple® iPhone® 7 Plus Simulator: Setting the Password on Mobile Hotspot

See how to set up a mobile hotspot password on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Turning On Mobile Hotspot

An interactive guide for setting up your iPhone 7 Plus as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® iPhone® - Play Music Files

Here's how to play music files you've downloaded to your iPhone.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Apple® Article - iOS: Switch Control helps you navigate your iOS device

To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.

Apple® iPhone® 7 Plus Simulator: Managing Open Apps

Learn how to manage open apps that are running on your iPhone 7 Plus.

Operating System & Software

Apple iPhone 7 Plus - Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Apple® iPhone® - View Software Version

Here's how to view the current software version for your iPhone.

Apple® iPhone® 7 / 7 Plus - iOS Updates

Here's how to check for and install software updates on your iPhone 7 / 7 Plus.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Apple® iPhone® - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPhone.

Apple® iPhone® 7 / 7 Plus - Insert SIM Card

Here how's to properly insert a SIM card into your iPhone 7 / 7 Plus to avoid potential service issues.

Apple® iPhone® 7 / 7 Plus - Remove SIM Card

Here's how to remove the SIM card from your iPhone 7 / 7 Plus to help with activation and browser issues or a blank/frozen screen.

Apple® iPhone® 7 / 7 Plus - View SIM Card Number

This only helps with viewing the SIM card number/ID on your iPhone 7 / 7 Plus.

Apple® iPhone® 7 Plus Simulator: Inserting and Removing the SIM Card

Find out how to insert and remove a SIM card from your iPhone 7 Plus.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Apple® iPhone® 7 Plus Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Adding a Twitter® Account

Find out how to add a Twitter acount to your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your iPhone 7 Plus to help protect your account.

Apple® iPhone® 7 Plus Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Tweeting

Learn how to tweet with Twitter® on your iPhone 7 Plus.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® iPhone® - View Software Version

Here's how to view the current software version for your iPhone.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you have audio problems from the built-in speaker on your iPhone or iPad, view this Apple support article.

Apple® iPhone® - Adjust Volume

Here's adjust the volume levels for your iPhone.

Apple® iPhone® - Set Ringtones

Here's how to select or change ringtones or notification tones on your iPhone.

Apple® iPhone® - Turn Noise Cancellation On / Off

Here's how to reduce background noise on calls on your iPhone.

Apple® iPhone® - Turn Silent Mode On / Off

Here's how to turn Silent Mode on or off if your iPhone doesn't ring or vibrate or you want it to.

Apple® iPhone® - Turn Vibrate Mode On / Off

Here's how to set when your iPhone vibrates to alert you of an incoming call, text, or other notification.

Apple® iPhone® - Use Speakerphone

Here's how to utilize the speakerphone functionality on your iPhone.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Status Indicators/Lights

Apple® iPhone® - View Signal Strength

Here's how to view signal strength on your iPhone.

Text & Multimedia Messaging

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple® Article - If you can't send or receive messages on your iPhone, iPad, or iPod touch

If you can't send or receive messages on your iPhone or iPad, view this Apple support article.

Apple® iPhone® - Create and Send a Text Message

Here's how to create and send a text message on your iPhone.

Apple® iPhone® - Delete Message

Here's how to delete a text message from your iPhone.

Apple® iPhone® - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple® iPhone® - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple® iPhone® - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messagingrecipient.

Apple® iPhone® - Take and Send a Picture via Messaging

Here's how to take and send a picture on your iPhone via theMessages app.

Apple® iPhone® - Turn Group Messaging On / Off

Here's how to turn group messaging for your iPhone on or off.

Apple® iPhone® - Turn MMS Messaging On / Off

Here's how to ensure MMS messaging for your iPhone is turned on if you're unable to send/receive picture messages.

Apple® iPhone® - Turn SMS On / Off

If you've turned iMessage off on your iPhone, here's how to enable SMS to send and receive messages.

Apple® iPhone® - Voicemail to Text

Here's how to convert Voicemail messages on your iPhone to text.

Apple® iPhone® 7 Plus Simulator: Changing Message Settings

Learn how to change message settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Deleting Conversations

Find out how to delete conversations on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Sending a Text with an Attachmenet

Discover how to send a text message with an attachment using your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Sending an Image and Saving Data

Find out how to send images from your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Turning Off Group Message Notifications

Learn how to turn off notifications for group messages from your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Turning iMessage® On or Off

A visual guide for how to turn iMessage on or off using your iPhone 7 Plus.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Apple® Article: Use AirPrint To Print From Your iPhone, iPad, or iPod Touch

Here's an Apple support article on how to use AirPrint to print from your iPhone or iPhone.

Apple® iPhone® - Capture a Screenshot

Here's how to capture a screenshot on your iPhone.

Apple® iPhone® - Set Up Printing

Here's how to set up and add a printer to your iPhone.

Apple® iPhone® 7 Plus Simulator: Changing FaceTime® Settings

Find out how to change the FaceTime settings on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Creating a Medical ID

Discover how to create a medical ID on your iPhone J77 Plus.

Apple® iPhone® 7 Plus Simulator: Performing a Factory Reset

Discover how to perform a factory reset on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Placing a Video Call

Learn how to use FaceTime® on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Turning Off Wi-Fi Assist

Learn how to save data by turning off Wi-Fi Assist on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Turning Siri® On and Off

Learn how to turn Siri on and off with your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using 3D Touch for Communication

Learn how to communicate using 3D Touch on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using 3D Touch in an App

See how to use 3D Touch within an app on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using 3D Touch on the Home Screen

Find out how to use 3D Touch on the Home screen of your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using Live Picture

Find out how to create a live picture on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using Siri®

Discover how to get use Siri® on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Using Siri® Handsfree

An interactive guide for how to use Siri handsfree on your iPhone 7 Plus.

Apple® iPhone® 7 Plus Simulator: Viewing Health Data

A visual walkthrough on how to view your health data using your iPhone 7 Plus.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Apple® iPhone® - Manage Guided Access Settings

Here's how to limit app / screen access or button presses on your iPhone.

Apple® iPhone® - Manage RTT / TTY Settings

Here's how to manage RTT / TTY settings on your iPhone.

Apple® iPhone® - Manage TTY Settings

Here's how to change the TTY settings on your iPhone.

Apple® iPhone® - Turn Assisted Dialing On / Off

If you're getting an error message when placing calls, here's how to check assisted dialing.

Apple® iPhone® - Turn Guided Access On / Off

Here's how to turn Guided Access for your iPhone on or off.

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Configure VoiceOver Settings - Apple® iOS

Here's how to configure VoiceOver settings for your iPhone or iPad.

Zoom & Magnifier - Apple® iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Voicemail

Apple® iPhone® - Voicemail to Text

Here's how to convert Voicemail messages on your iPhone to text.

Wallpapers/Theme

Apple® iPhone® - Set Wallpaper

Here's how to set the Home screen image on your iPhone.

Apple® iPhone® 7 Plus Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your iPhone 7 Plus.

Wi-Fi & Network

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple® Article - If your iPhone, iPad or iPod Touch won't connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network, view this Apple support article.

Apple® iPhone® - Add a Virtual Private Network

Here's how to add a Virtual Private Network to your iPhone.

Apple® iPhone® - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your iPhone.

Apple® iPhone® - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your iPhone.

Apple® iPhone® - Remove Wi-Fi Connection

Here's how to add an available Wi-Fi network to your iPhone.

Apple® iPhone® - Turn Wi-Fi Assist On / Off

Here's how to turn Wi-Fi Assist for your iPhone on or off.

Apple® iPhone® - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your iPhone.

Apple® iPhone® - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPhone on or off.

Apple® iPhone® 7 Plus Simulator: Connecting to a Wi-Fi Network

Learn how to use your iPhone 7 Plus to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Apple® iPhone® - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on your iPhone.

Wi-Fi Calling - Apple® iPhone® - Determine Wi-Fi Call

Here's how to determine if an active phone call is being transmitted on your iPhone via Wi-Fi Calling.

Wi-Fi Calling - Apple® iPhone® - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.

iTunes

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.