Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Apple Watch Series 3 Support
[General Information]
Support page for the Apple Watch Series 3.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Transfer Contacts Other Content with this Interactive Guide
[Online Tool]
Use our interactive online tool to guide you step by step to back up and transfer content with either Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Create Apple ID - Apple® iPhone®
[Device-Specific Instructions]
Can I bring my current TracFone number to my new iPhone?
[Community]
I am thinking about getting my first iPhone. I currently have a TracFone.Will I be able to transfer my TracFone number to a new iPhone 7?Is an online purchase a good way to go, or should I find a corporate store? Thanks for your reply.
Do I need to use the new SIM card to activate my device?
[Community]
I am upgrading my iPhone 5S to iPhone 7.  The new iPhone 7 came with a new SIM card, do I need to use the new SIM card or can I use the SIM card in my iPhone 5S?  If I need to use the new SIM card, why?
How do I activate my iPhone 7?
[Community]
I got my iPhone 7 and went through the whole process on the phone to set it up, but when I was done my phone was not connected to Verizon. I tried resetting it and erasing all data and going through the whole set up process again. I also went through the activation process on my verizon account 3 times...
How do I activate my iPhone?
[Community]
How do I activate my new Iphone 7+
How do I set up my new iPhone 7?
[Community]
Just set up new iphone 7 -keep getting a screen pop up asking for an old apple id password. dont even remember this old apple id. How do I get rid of it??
Top 10 Things to Do with Your New iPhone 8 / iPhone 8 Plus
[General Information]
Learn how to get the most out of your new iPhone 8 / iPhone 8 Plus smartphone.
Will my apps be transfered from my iPhone 5 when I set up my new device?
[Community]
When I set up and activate my new iPhone 7, will my apps be transferred from my iPhone 5c, or will I have to re-install them individually?

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for every device by operating system.
Watch How to Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Turn 4G LTE On / Off - Apple® iPhone®
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
iPhone 8 and iPhone 8 Plus Trade-In Promo
[General Information]
Get up to $300 in trade-in bill credits when buying iPhone 8 or iPhone 8 Plus from Verizon Wireless, and trade-in an eligible device between 9/15/17 - 9/30/17

Battery & Power

Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Can I reset my battery usage?
[Community]
anyone know how if the battery usage can be reset?
What is the best way to keep my iPhone 7 battery charged?
[Community]
I just got my iPhone 7 Plus! I'm wondering how people charge their new iPhones? I was going to use it and let it drain then charge it. I only ask because I want the most out of my battery or do these not matter anymore? Thoughts?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
How do I pair my iPhone 7 Bluetooth with BMW?
[Community]
I have been unable to pair my new iphone 7 plus to my 2011 BMW.  It paired with my other car so I know it's not the phone.  Anyone else with this problem?
Why can't I connect my Bluetooth to a car?
[Community]
Neither of our new I Phone 7's will connect to our 2011 Toyota Sienna as a portable player.  Both will connect as phones.  Nothing in my vehicle owners manual covers this.
Why won't my iPhone 7 allow connection to my Bluetooth in my Ford Edge vehicle?
[Community]
Why won't my iPhone 7 allow connection to my Bluetooth in my Ford Edge vehicle?  How do I connect my device?

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone®
[Device-Specific Instructions]

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Voice Roaming - Apple® iPhone®
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Does FaceTime use data?
[Community]
Does FaceTime use my data on iPhone 7, I've seen articles saying that Verizon doesn't charge for FaceTime so why is my data constantly being used? I'm at home using wifi while my fiancé is at work without wifi and all he does is FaceTime me and our data just keeps going down.
How do I dial an extension manually on my iPhone 7?
[Community]
How do you dial a extension manually when you make a phone call and are not of the extension until you hear a listing?
How do you switch calls on the iPhone 7?
[Community]
How do you switch calls on the iphone 7? Thanks
Voice Dial - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]
Why doesn't my iPhone work inside my home?
[Community]
I have a very peculiar situation. I am unable to use the telephone on my iPhone 7, which I have through my employer, in my home. I have to step outside to talk on the phone. M wife has an iPhone 6 which she can use in the house with no trouble at all. Very frustrating! Thanks,Gerry

Camera, Photos & Videos

Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Play a Video - Apple® iPhone®
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Why can't I send pictures to non iPhone users?
[Community]
Just recently received iPhone 7plus. I text non iPhone users fine. I use wifi a lot but i have no problem sending pics through wifi to people who have iPhones but my non iPhone contacts i have problems sending pictures through wifi.  As soon as I turn on mobile data i receive the pics and send pics...

Computer/PC Connectivity

Contacts

Transfer Contacts Other Content with this Interactive Guide
[Online Tool]
Use our interactive online tool to guide you step by step to back up and transfer content with either Verizon Cloud, the Content Transfer app or USBcomputer.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
How can I view my Recent Calls?
[Community]
how can I view my recent calls?
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Data Roaming - Apple® iPhone®
[Device-Specific Instructions]
How does my device use data?
[Community]
How does my phone use data? How can I make sure to not go over my usage in the next 7 days?
Why Do I Have To Use Cellular Or WiFi To Message Others?
[Community]
Why all of a sudden do I have to turn on cellular or WiFi to get and send text messages ? I have not changed any settings. iPhone 7.
Why Is One Of My iPhones Using More Data Than The Rest?
[Community]
I have 3 I-phone 7's and one of the three's data consumption is extremely high even though all of the settings on all the phones are the same....what is going on?    Went into cellular and adjusted things but the one phone uses up data like crazy - the old phone for that number (iPhone...

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]

Device Search

Spotlight Search - Apple® iPhone®
[Device-Specific Instructions]

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Night Shift - Apple® iPhone®
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Can I add an additional phone number to my iPhone 7?
[Community]
Can I add an additioal phone number to my iPhone7?
How can I view my Recent Calls?
[Community]
how can I view my recent calls?
How do I get my device to start up?
[Community]
It's stuck on the apple screen then goes blank for after a few seconds.
How does my device use data?
[Community]
How does my phone use data? How can I make sure to not go over my usage in the next 7 days?
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]
What Is The Difference Between The iPhone 7 Plus & iPhone 6 Plus?
[Community]
Is the extra cost of 7 plus worth it or should I get 6 s plus? Have been on droid since first smartphone about 7 years ago. Am ready for something different. Also hard to get used to it?
What do I need to do to make sure my device works in Canada?
[Community]
Hi... I am doing a road trip to Toronto, Ottawa and Montreal and have an iPhone 7+ and an unlimited data plan. Is there anything I need to do to make sure everything works and I don't get charged a fortune for data and calls? I will also be taking my wifi hotspot.  Thanks!
Why am I using so much data on my iPhone?
[Community]
Where on an Iphone can i go to see which apps are using the most data on my child's phone?  All i can see is social media on the usage page.  Thank you
Why can't I use internet and phone at same time?
[Community]
With the iPhone 6 I could use the internet and be on the phone at the same time but with the 7 now I can't - did so change ?

Email/Gmail

Delete Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Fetch New Data - Apple® iPhone®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Control Center - Apple® iPhone®
[Device-Specific Instructions]
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
Notification Center - Apple® iPhone®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]
Will I be charged extra for using my device as a hotspot?
[Community]
Will I be charged for using my iPhone personal hotspot with the new unlimited data plan?

Internet & Web Browser

Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Web Browser - Apple® iPhone®
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone®
[Device-Specific Instructions]
Reset Keyboard Dictionary - Apple® iPhone®
[Device-Specific Instructions]
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone®
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone®
[Device-Specific Instructions]
Touch ID Setup - Apple® iPhone®
[Device-Specific Instructions]
Touch ID Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Touch ID On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
How do I access my device after being locked out?
[Community]
My iPhone 7 got disabled due to lockscreen.  I then forgot my apple id.  it is now disabled (phone} I have gone through the recovery process, It has now been 4 days??? Pease is there any other way to get back into my phone?  I just started a new job and I NEED my phone /
Phone Lock - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]
Remove Saved Fingerprints - Apple® iPhone®
[Device-Specific Instructions]
What can I do if I do not remember my passcode and I'm lock out of my iPhone 7?
[Community]
I can not remember my pass code and I'm locked out of my iphone 7. What can I do?

Memory/Storage

Check Memory - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone®
[Device-Specific Instructions]

Operating System & Software

Apple iOS 11 FAQs
[FAQs]
Essential iOS 11 info-which devices can get it, how to update, and key features like Maps lane guidance, Siri language translations and one-handed typing help
Software Update: Apple iPhone 8 Plus
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 8 Plus.
iOS Updates - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
Do I need a new SIM card if I upgrade from an iPhone 5?
[Community]
I am upgrading from an iPhone 5 to a 7. Do I need a new sim card or can I use the one that is in my 5? Also is the iPhone 7 that I get from Verizon unlocked?
Do I need to use the new SIM card to activate my device?
[Community]
I am upgrading my iPhone 5S to iPhone 7.  The new iPhone 7 came with a new SIM card, do I need to use the new SIM card or can I use the SIM card in my iPhone 5S?  If I need to use the new SIM card, why?
How Do I Transfer My Phone Number If I Have A Sprint Sim Card?
[Community]
how can i transfer my phone number from my iphone 4 to iphone 7 that has a sprint SIM card?
How do I activate my iPhone 7?
[Community]
I got my iPhone 7 and went through the whole process on the phone to set it up, but when I was done my phone was not connected to Verizon. I tried resetting it and erasing all data and going through the whole set up process again. I also went through the activation process on my verizon account 3 times...
Will I have an issue using my sim card from iPhone 6 in my new iPhone 7?
[Community]
will i have an issue using my sim card from iPhone 6 in my new iPhone 7. I didn't realize my new phone came with one until after i set it up and not sure if i should start the whole process over from the beginning or if it wont matted much that i'm not using the sim that didn't come with the new phone...

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone®
[Device-Specific Instructions]
Test the Microphone - Apple iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Why Is The Volume So Low On My iPhone 7?
[Community]
I just received my new iPhone 7 (previously had an iPhone 6) and the volume in the earpiece is way too quiet! I have the volume all the way up and it's still not loud enough. I started having the same problem with my old phone, but I thought it was just because it was old. I tried a friend's iPhone and...

Status Indicators/Lights

View Signal Strength - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Turn SMS On / Off - Apple® iPhone®
[Device-Specific Instructions]
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
How can I retrieve a deleted text from iPhone that won't turn on due to water damage?
[Community]
How can I retrieve a deleted text fro iPhone that won't turn on water damage?
Is it possible to transfer text history from an iphone 6 to a new iphone7?
[Community]
Is it possible to transfer text history from iphone 6 to new iphone7
Why Am I Still Getting Texts When My iPhone 7 Is On Airplane Mode?
[Community]
my phone is in airplane mode... I am on wifi and still receiving text messages. I do not want to incur any additional charges..
Why Do I Have To Use Cellular Or WiFi To Message Others?
[Community]
Why all of a sudden do I have to turn on cellular or WiFi to get and send text messages ? I have not changed any settings. iPhone 7.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
How do I get my device to start up?
[Community]
It's stuck on the apple screen then goes blank for after a few seconds.
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]
Where will my iPhone 7 be delivered?
[Community]
WIll my iphone 7 be delivered to a verizon store or to my home?
Why Is The Volume So Low On My iPhone 7?
[Community]
I just received my new iPhone 7 (previously had an iPhone 6) and the volume in the earpiece is way too quiet! I have the volume all the way up and it's still not loud enough. I started having the same problem with my old phone, but I thought it was just because it was old. I tried a friend's iPhone and...

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone®
[Device-Specific Instructions]

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
How do I get 4g or LTE advanced?
[Community]
I have  iphone7 but my service still says LTE. How to get LTE Advanced? I live in Raleigh-Durham NC
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
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