Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Apple Watch Series 4
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Accessories

Set Up Device - Apple® Watch (Series 1 & 2)
[Device-Specific Instructions]
Here's how to activate and sync your Apple Watch with your iPhone.
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Apple Watch Series 3 Support Overview
[General Information]
Support page for the Apple Watch Series 3.
View Signal Strength - Apple Watch®
[Device-Specific Instructions]
Here's how to view the cellular signal strength on your Apple Watch Series 3.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Create Apple ID - Apple® iPhone®
[Device-Specific Instructions]
Sign In / Sign Out of App Store® - Apple® iPhone®
[Device-Specific Instructions]
Here's how to use your Apple ID to sign in or out of the App Store.
Backup and Transfer Options for Android to Apple with Smart Setup
[Video]
Watch this video to see how to move your content, pictures, contacts and more from your old Android phone to your new iPhone. Learn about the different options available to transfer your content when activating a new iPhone.
Length: 1:29
Backup and Transfer options for Apple to Apple with Smart Setup
[Video]
Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new one. Learn about the different options available to transfer your content when activating a new iPhone.
Length: 2:07
First time setup and activation - out of the box experience - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]
Here's full setup instructions if you're activating your iPhone 8 / 8 Plus for the first time.
Set Up Device - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]
Here's how to complete the initial setup of your iPhone 8 / 8 Plus.
Smart Setup Guide
[General Information]
Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.
Top 10 Things to Do with Your New iPhone 8 / iPhone 8 Plus
[General Information]
Learn how to get the most out of your new iPhone 8 / iPhone 8 Plus smartphone.
What to Expect When Setting Up Your New Phone with Smart Setup
[Video]
Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Download and Install Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on your Apple iPhone.
Smart Setup Guide
[General Information]
Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Turn 4G LTE On / Off - Apple® iPhone®
[Device-Specific Instructions]
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view the current carrier settings used to ensure optimal network performance on your iPhone.
Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch
[Device-Specific Instructions]
Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.
Apple® iPhone® 8 Plus Simulator: Getting to Know Your iPhone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 8 Plus.
Manually Select Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Here's how to manually choose a carrier if your iPhone shows 'No Service' or 'Searching' while roaming.

Battery & Power

Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery / Call Time / Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Discovery Mode - Apple® iPhone®
[Device-Specific Instructions]
Here's how to make your iPhone visible to Bluetooth devices.
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn Bluetooth for your iPhone on or off.
Delete Paired Bluetooth® Connection - Apple® iPhone®
[Device-Specific Instructions]
Here's how to unpair a Bluetooth accessory from your iPhone.

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Auto Reject or Ignore Call - Apple® iPhone®
[Device-Specific Instructions]
Here's how to reject calls on your iPhone and send them directly to voicemail.
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Voice Roaming - Apple® iPhone®
[Device-Specific Instructions]
Here's how to troubleshoot calling and data issues on your iPhone when traveling internationally.
Answer Options (Leave a Message) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to send a message instead if someone's calling your iPhone and you're not able to answer.
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Auto Dial Verizon Services - Apple® iPhone®
[Device-Specific Instructions]
Here's how to auto dial Verizon services on your iPhone.
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Here's how to simplify the process of placing a call from your iPhone while outside the US.
Answer Options (Schedule a Call Back Reminder) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to schedule a call back reminder if someone's calling your iPhone and you're not able to answer.
Voice Dial - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]

Camera, Photos & Videos

Take and Send a Picture via Messaging - Apple® iPhone®
[Device-Specific Instructions]
Here's how to take and send a picture on your iPhone via the Messages app.
Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Here's how to use your iPhone to take a wide-angle (panoramic) picture.
Play a Video - Apple® iPhone®
[Device-Specific Instructions]
Send Existing Video via Messaging - Apple® iPhone®
[Device-Specific Instructions]
Here's how to send a saved video on your iPhone to a messaging recipient.
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]

Computer/PC Connectivity

Windows® Device Manager Conflicts - Apple® iOS Devices
[Device-Specific Instructions]
If you can't transfer media between your Apple iOS device and PC, view this info.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
Here's how to remove duplicate contacts if you are using multiple backup options on your iPhone.
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Turn Cellular Data for FaceTime On / Off - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn cellular data for FaceTime for your iPhone on or off.
Data Roaming - Apple® iPhone®
[Device-Specific Instructions]
Here's how to enable data roaming on your iPhone, which helps if you can't connect to the internet.
Turn Cellular Data for Automatic Downloads On / Off - Apple® iPhone®
[Device-Specific Instructions]
Here's how to share and download content download automatically to iOS devices tied to your Apple ID.

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
Here's how to automatically populate the date and time based on your location on your iPhone.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
View Device ID (ESN / IMEI / MEID) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view the unique device ID (MEID or IMEI) assigned to your iPhone.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
Here's how to find the address your iPhone uses to connect to a network.
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view device info (e.g., Capacity, Version, IMEI, etc.) on your iPhone.
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view your phone number from the contacts list or the settings menu on your iPhone.

Device Search

Spotlight Search - Apple® iPhone®
[Device-Specific Instructions]
Here's how to search for items (e.g., contacts, events, news, etc.) using Spotlight Search on your iPhone.

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to resort settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.
Night Shift - Apple® iPhone®
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn Verizon network services on or off for your iPhone if they aren't functioning.
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Screen Time On / Off - Apple® iPhone®
[Device-Specific Instructions]
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to update carrier settings (Access Point Names, MMS settings) for your iPhone.

Email/Gmail

Delete Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Fetch New Data - Apple® iPhone®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Add a Personal Email Account - Apple® iPhone®
[Device-Specific Instructions]
Here's how to add a personal email account to your iPhone.
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Email Account Settings (Exchange ActiveSync®) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set corporate email settings on your iPhone.
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Set Up Corporate Email (Exchange ActiveSync®) - Apple® iPhone®
[Device-Specific Instructions]
Here's how to add a corporate / work / Exchange ActiveSync email account to your iPhone.
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view email messages on your iPhone.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to reset your saved location settings on your iPhone.

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Control Center - Apple® iPhone®
[Device-Specific Instructions]
Here's how to access the Control Center to control music and turn features on or off.
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
Here's how to reset the Home screen layout for your iPhone to default settings.
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
Notification Center - Apple® iPhone®
[Device-Specific Instructions]
Here's how to view notifications on your iPhone.
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]
Here's how to switch between Home screen panels and perform a search on your iPhone.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set up or activate the hotspot on your iPhone for use as an internet/Wi-Fi connection.
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]
Change Personal Hotspot Password - Apple® iPhone®
[Device-Specific Instructions]
Here's how change the Personal Hotspot password for your iPhone.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Allow / Block Browser Cookies - Apple® iPhone®
[Device-Specific Instructions]
Here's how to check why you can't browse the internet or view website images on your iPhone.
Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Clear Temporary Internet Files - Apple® iPhone®
[Device-Specific Instructions]
Here's how to clear temporary files from your iPhone, which helps if web pages won't display.
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Here's how to open a saved bookmark from the Safari browser on your iPhone.
Turn Virtual Private Network On / Off - Apple® iPhone®
[Device-Specific Instructions]
Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.
Web Browser - Apple® iPhone®
[Device-Specific Instructions]
Here's how to access the Safari web browser on your iPhone.

Keyboard

Keyboard Settings - Apple® iPhone®
[Device-Specific Instructions]
Reset Keyboard Dictionary - Apple® iPhone®
[Device-Specific Instructions]
Here's how to remove saved words you've typed on your iPhone and return your keyboard to its default dictionary.
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone®
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled
[Device-Specific Instructions]
If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.
Lock / Unlock Screen Portrait Orientation Mode - Apple® iPhone®
[Device-Specific Instructions]
Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.
Touch ID Setup - Apple® iPhone®
[Device-Specific Instructions]
Touch ID Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Touch ID On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.
Phone Lock - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]
Here's how to set up and change settings for the display lock on your iPhone 8 / 8 Plus.
Remove Saved Fingerprints - Apple® iPhone®
[Device-Specific Instructions]
Here's how to delete a saved fingerprint used to unlock and access features on your iPhone.
Unlock Screen - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]
Here's how to unlock your iPhone 8 / 8 Plus if it is secured with a password, fingerprint, etc.

Memory/Storage

Check Memory - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]

Music

Play Music Files - Apple® iPhone®
[Device-Specific Instructions]
Here's how to play music files you've downloaded to your iPhone.
Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Here's how to add Apple Music from your My Verizon app.

Operating System & Software

Apple iOS 11 FAQs
[FAQs]
Learn about Apple operating system iOS 11, including features delivered with this update and what devices are compatible. Note: Apple iOS 12 is available as of September 17, 2018.
Apple iOS 12 FAQs
[FAQs]
Learn about the new Apple operating system iOS 12, including new features delivered with this os update and which devices are compatible. Apple ios12, ios 12, software update, os, newest, new, iphone operating system
Software Update: Apple iPhone 8 Plus
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
View Software Version - Apple® iPhone®
[Device-Specific Instructions]
iOS Updates - Apple® iPhone® 8 / 8 Plus
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
If the SIM PIN for your iPhone is blocked, here's how to unblock it.
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn Silent Mode on/off if your phone doesn't ring or vibrate or you want it to.
Set Ringtones - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set ringtones and notification sounds for your iPhone.
Test the Microphone - Apple® iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Here's how to utilize the speakerphone functionality on your iPhone.
Connect a Headset - Apple® iPhone®
[Device-Specific Instructions]
Here's how to connect a wired headset to your iPhone.
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Take and Send a Picture via Messaging - Apple® iPhone®
[Device-Specific Instructions]
Here's how to take and send a picture on your iPhone via the Messages app.
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Turn SMS On / Off - Apple® iPhone®
[Device-Specific Instructions]
Send Existing Video via Messaging - Apple® iPhone®
[Device-Specific Instructions]
Here's how to send a saved video on your iPhone to a messaging recipient.
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Save a Picture / Video Message - Apple® iPhone®
[Device-Specific Instructions]
Here's how to save a picture and video on your iPhone.

Tips, Tricks & Shortcuts

Apple® Article: Use AirPrint To Print From Your iPhone, iPad, or iPod Touch
[Device-Specific Instructions]
Here's an Apple support article on how to use AirPrint to print from your iPhone or iPhone.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set up your iPhone for printing.

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to change the TTY settings on your iPhone.
Common Accessibility Settings - Apple® iOS
[Device-Specific Instructions]
Here's how to configure common accessibility options for your iPhone or iPad.
Configure VoiceOver Settings - Apple® iOS
[Device-Specific Instructions]
Here's how to configure VoiceOver settings for your iPhone or iPad.
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
RTT / TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to manage RTT / TTY settings on your iPhone.
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]
Zoom & Magnifier - Apple® iOS
[Device-Specific Instructions]
Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wallpapers/Theme

Set Wallpaper - Apple® iPhone®
[Device-Specific Instructions]
Here's how to set wallpaper as a background on your iPhone.

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.
Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Add a Virtual Private Network - Apple® iPhone®
[Device-Specific Instructions]
Here's how to add a Virtual Private Network to your iPhone.
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Here's how to allow wireless syncing between your iPhone and a computer via Wi-Fi.
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Here's how to add an available Wi-Fi network to your iPhone.
Turn Wi-Fi Calling On / Off - Apple® iPhone®
[Device-Specific Instructions]
Here's how to turn Wi-Fi Calling for your iPhone on/off.
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
  • Smart Setup
    Get your new phone up and running
    with our step-by-step setup guide.

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