Current and former customers* can use the Verizon Privacy Dashboard to manage personal information.
Note: If you don't have access to the Privacy Dashboard, call our dedicated toll-free number 800-333-3972.
Former Verizon customers
If you're a former Verizon customer, you can submit a request for personal information associated with you or your account. However, once service is disconnected, Verizon may not be able to verify your connection to specific phone lines or the information associated with those lines. The phone numbers may have changed after you terminated your service with Verizon and we may not be able to provide information about the line(s) you had with us.
If you don't yet have an account with Verizon, find out what documents you can submit to verify your identity.
Multiple Verizon accounts
If you have multiple Verizon accounts mobile, (e.g., mobile, Prepaid, 5G Home, Fios, Verizon Cloud, Gizmo, Smart Family, etc.) you may need to sign in to each account and make separate requests. You can use the Verizon Privacy Dashboard to sign in, or select "I used a different service" for instructions on how to manage personal information associated with your service.
Authorized agents
Learn about Authorized agents.