Digital Secure FAQs - Security, Privacy & Fraud Protection

General info

  1. What is Digital Secure?

    Digital Secure is an all-in-one suite of privacy and security tools for your mobile devices and home computers. Safeguard your internet connection and personal data with anti-virus, anti-malware and identity theft protection. App download is required. Features include:

    Security and Privacy

    • Antivirus and anti-malware*: Protects against Internet threats by scanning your device for malware and viruses.
    • App Privacy*: Helps secure your privacy by analyzing, rating, and showing how installed apps make use of your personal information.
    • Web Security: Avoids risky websites and helps prevent dangerous downloads.
    • Wi-Fi Security: Protects from network threats and warns you when you connect to an unsafe or unprotected network.
    • System Check: Checks your device to see if the OS is up to date, and notifies you if it's been rooted.

    Safe Wi-Fi

    • VPN: Provides a secure connection over Wi-Fi to keep personal data and online activities private.

    Identity Theft Protection

    • Cyber Monitoring: Searches internet properties and the Dark Web and notifies you if personal information is being shared online, including:
      • Social Security Number
      • Email addresses
      • Phone numbers
      • Credit/debit cards
      • Bank accounts
      • Driver’s license
      • Passport Retail / membership cards
      • Medical IDs
      • International Bank Account (IBAN)
    • Social Media Monitoring: Watches your social media activity and notifies you of privacy or reputation risks with the content you're sharing.
    • Lost Wallet Guidance: Offers step-by-step guidance from dedicated agents to help cancel and re-issue your wallet contents – from credit cards & IDs to concert tickets.
    • Full Restoration Support: Identity recovery support from recovery specialists who can both guide you and even act on your behalf.

    *Not compatible with Apple iOS devices.

  2. How much does Digital Secure cost?

    You can enroll your account for $10/month and protect all of your eligible lines. You'll also get anti-virus protection for all of your home computers and laptops.

    You can enroll individual lines for $5/month per line, and get anti-virus protection for your home computers and laptops.

  3. Is there a free version of Digital Secure?

    Yes, but the free version only includes security and privacy features for your mobile device:

    • Anti-virus and Anti-Malware
    • App Privacy
    • Web Security
    • Wi-Fi Security
    • System Check

    Learn how to sign up for the free version of Digital Secure by visiting our How to use guide.

  4. How do I get the Digital Secure features on my home computer?

    To use Digital Secure on your home computer, follow our instructions to install Digital Secure on other devices.

  5. Who is eligible to subscribe to Digital Secure?

    Anyone with an eligible device can use the free version of Digital Secure.

    To get the paid version for an individual line or for your entire account you must have a standard Verizon Wireless account. Prepaid, government and business accounts aren't eligible at this time.

    Note: Account Members can subscribe to single line protection. You must be the Account Owner or Account Manager on your Verizon account to upgrade to Account-Level protection.

  6. How do I subscribe to Digital Secure?

  7. How do I get the Digital Secure app?

    Digital Secure is included on most Android devices (except Pixel™, a phone by Google).

    Learn how to download the app if it's not included on your device.

  8. How do I use Digital Secure?

    To learn how to use Digital Secure, visit our How to Use Digital Secure page for more information.

  9. How do I unsubscribe from Digital Secure?

  10. Can I still add Verizon Security & Privacy to my account? If I already subscribe to Security & Privacy can I keep it or do I have to switch to Digital Secure?

    Digital Secure is replacing Verizon Security & Privacy. If you don't already subscribe to Security & Privacy, you'll no longer be able to add it to your account.

    If you already subscribe to Security & Privacy and want to keep it, you can access its functionality through the Digital Secure app. However, the other Digital Secure features, like Safe Wi-Fi and Identity Theft Protection, won't be available unless you upgrade to a premium subscription of Digital Secure.

    Verizon Security & Privacy customers can learn more about Digital Secure.

  11. What is the difference between Verizon Security & Privacy and Digital Secure?

    Verizon Security & Privacy included Antivirus, Web Security and App Privacy. For $6.99/mo Security & Privacy was available for all lines on your account.

    Digital Secure includes all those features, plus Safe Wi-Fi and Identity Theft Protection for $5/mo for a single line or $10/mo for your entire account.

  12. Where can I find the Terms & Conditions for Digital Secure?

    You can read the Digital Secure Terms & Conditions online.

Operating System Compatibility

  1. What devices are compatible with Digital Secure?

    Android (4.4+) and iOS (11+) devices can be used with Digital Secure.

    Additionally, Mac computers (OS X 10.12+) and PCs (Windows 10, Windows 8 and 8.1, and Windows 7 SP1 32-bit and 64-bit) can be used with Digital Secure.

  2. What features are compatible with Android and iOS operating systems?

    Digital Secure Component
    Feature Android iOS
    Security & Privacy
    Web Security
    Wi-Fi Security
    Antivirus  
    System Check
    App Privacy
     
    Safe Wi-Fi
    Secure internet connection over Wi-Fi
    Identity Theft Protection
    Protect personal information
  3. What features are compatible with Mac and Windows computers?

    Feature Windows
    Mac
    Anti-malware
    Blocks viruses, malware, ransomware, spyware and more.
    Vulnerability Scanner
    Ensures your computer software and other applications are up-to date and not vulnerable to known threats.
     
    Firewall
    Firewall security helps keep hackers and malware from attacking your computer.

    Anti-phishing
    Warns you of phishing attacks and phishing websites.
    Anti-spam
    Blocks dangerous messages before they reach your inbox by removing emails that may include risky links and viruses.
     
    Safer web surfing
    Avoids risky websites and helps prevent dangerous downloads.
    McAfee QuickClean and Shredder
    Protects your identity and privacy by permanently deleting important files from your PC.
     

Security and Privacy Features: Antivirus and Anti-Malware (Android Only)

  1. How does Digital Secure protect my device from viruses and malware?

    Digital Secure scans your Android device and minimizes your risk of downloading malicious and infected apps.

    Digital Secure helps protect your device from:

    • Viruses
    • Worms
    • Spyware
    • Key loggers
    • Bots
    • Other potentially unwanted programs

    Digital Secure also blocks access to suspicious sites when using your device's default web browser.

    Note: iOS devices are not compatible with Digital Secure's antivirus and anti-malware service.

  2. How often does Digital Secure scan for viruses and malware?

    Digital Secure scans your Android device in real-time. When you receive a message, access a file or install an app, it's scanned instantly. Digital Secure also scans your device regularly: daily or weekly.

    If you suspect your device is infected, you can run a manual scan at any time.

  3. Which files on my device does Digital Secure scan?

    Digital Secure scans the file system on your device. This includes messages, pictures, installed apps and compressed files.

  4. Does Digital Secure scan message content and attachments for viruses and malware?

    Yes, as soon as they arrive on your phone, Digital Secure scans:

    • Email messages
    • Text messages
    • Multimedia messages
    • Attachments
  5. Does Digital Secure detect viruses on my memory card?

    Yes, Digital Secure scans content on your SD memory card upon installation. You can configure Security & Privacy to scan each SD memory card inserted in your phone.

  6. What happens if Digital Secure detects a virus?

    If Digital Secure detects a virus, you'll see a full-screen warning on your phone. Then, you can choose what to do:

    • Delete or uninstall the infected file or app
    • Ignore the virus warning
  7. I ignored a virus warning detected by the Digital Secure app. How can I remove the virus?

    You can run a manual scan to see the warning again. If you ignore a virus warning, Digital Secure automatically reminds you to deal with the threat the next time you restart or when a scheduled system scan is performed.

  8. I haven't checked for Digital Secure updates in a while. Am I still protected?

    Yes, Digital Secure updates the virus definition file on your device automatically and frequently to ensure it's checking for the latest known threats. When the virus definition file is updated, you'll see a message stating Auto update complete, new virus definitiion is: x.x.x_xx.xxx.xxx

    You can set the Digital Secure app to update at intervals that are convenient for you from within the app's Settings.

Security and Privacy Features: App Privacy (Android Only)

  1. What is App Privacy?

    App Privacy tells you which apps on your device have access to personal information, like your contacts and location. You can then choose to either trust or remove any such app from your mobile device.

  2. How does App Privacy work? What can it tell me about an app on my mobile device?

    When you launch App Privacy with Digital Secure, it will scan your apps and report:

    • Access to personal information such as contacts, message content, calendar and photos
    • Use of your microphone, camera or location mechanism
    • Interception of events like calls, messages and key presses
    • Ability to transmit information to or from your device and the type of data connection it may use

    When the scan is complete, it assigns a data exposure rating for each app and reports exposure level detail. Generally, apps with universal access to sensitive information, plus the ability to transmit it, receive the highest data exposure rating.

  3. Why are some apps trusted by App Privacy before I review them?

    App Privacy automatically trusts apps that:

    • Don't access your personal information
    • Are part of the Android operating system
  4. Does an app trusted by App Privacy need to be reviewed again after I update it?

    If you update a trusted app and it has access to your personal information, App Privacy will ask you to review it.

  5. How can I check the rating App Privacy has given the apps on my device?

    For more information on how to use App Privacy, visit our Digital Secure How to Use Guide.

Security and Privacy Features: Web Security

  1. What is Digital Secure Web Security, and why do I need it?

    Web security is designed to protect you from scams and malicious activity on websites you visit while searching the internet on your mobile device.

    While using the device's default web browser, a warning message will appear on your screen if Digital Secure detects a suspicious website. When this occurs, you can choose to go back or proceed to the website.

  2. How does Digital Secure protect me against malicious websites and phishing attempts?

    When you browse the internet using your smartphone's browser, Digital Secure can either automatically block or warn you of malicious websites.

  3. How do I turn off the Web Security feature in the Digital Secure app?

    To learn how to disable Web Security, visit our How to Use Guide for step-by-step instructions.

    Note: Use caution when turning off Web Security, because you'll no longer be warned of risky websites.

Security and Privacy Features: Wi-Fi Security

  1. What does Wi-Fi Security do?

    Wi-Fi Security will warn you with a pop-up message if you try to connect to an unprotected or unsafe Wi-Fi network. You'll be given information about the suspicious activity, and an option to disconnect from the Wi-Fi network for your safety.

  2. What does it mean when I receive an alert that my Wi-Fi network is unsafe?

    We alert you that your Wi-Fi network is unsafe when we believe the Wi-Fi network is under attack by cybercriminals and your personal information is at risk. When eavesdropping, a cybercriminal can read all Personally Identifiable Information (PII) that your device sends through the Wi-Fi connection. This includes passwords, email addresses, personal data, and financial information.

  3. What does it mean when I receive an alert that my Wi-Fi network is unprotected?

    We alert that your Wi-Fi network is unprotected when it is unsecured and anyone can connect to it without a password. This puts your personal information at risk.

  4. Can I set Wi-Fi networks as trusted networks and block networks that are unsafe?

    If you try to connect to an unsecure network, you'll be asked to select whether you want to stay connected (add the network to the Allowed Networks list) or remain disconnected (add the network to the Blocked Networks list).

    Your saved networks will appear as either a blocked network or allowed network under Manage Wi-Fi networks of the Wi-Fi Security settings. You can also edit them as needed.

    Get step-by-step instructions in the Manage Wi-Fi Security section of our How to Use Digital Secure page.

  5. How do I enable Wi-Fi Security within the Digital Secure to protect my information?

    Refer to our How to Use Guide for step-by-step instructions on how to enable Wi-Fi Security.

Safe Wi-Fi

  1. What is Safe Wi-Fi?

    Safe Wi-Fi safeguards your public Wi-Fi connection on network-enabled devices using a VPN (Virtual Private Network). Safe Wi-Fi protects your privacy by securing your public Wi-Fi connection anywhere in the world.

  2. How do I turn on Safe Wi-Fi in the Digital Secure app?

    To learn how to turn Safe Wi-Fi on, visit our Digital Secure How to Use Guide.

  3. Does Safe WiFi work on non-Verizon devices?

    Safe WiFi features are limited to compatible Verizon devices and will not work with non-Verizon devices.

  4. Can I subscribe to Safe Wi-Fi without subscribing to Digital Secure?

    Yes, visit our Safe Wi-Fi FAQs for more information on subscribing to Safe Wi-Fi without Digital Secure.

Identity Theft Protection: Cyber Monitoring

  1. What does Cyber Monitoring feature do?

    Cyber Monitoring scours the internet and dark web forums, including websites, blogs, bulletin boards, peer-to-peer sharing networks, and Internet Relay Chat (IRC) channels, to determine if monitored personal info is being shared online.

    For each individual user, Digital Secure will monitor up to:

    • 10x email addresses
    • 1x Social Security Number
    • 10x phone numbers
    • 10x credit/debit cards
    • 10x bank accounts
    • 1x driver's license
    • 1x passport
    • 10x retail/membership cards
    • 10x medical IDs
    • 1x International Bank Account (IBAN)
  2. How do I enroll in Cyber Monitoring?

    For more information on enrolling in the identity theft protection feature, visit the identity theft protection section of our How to Use Guide.

  3. How does Cyber Monitoring know what personal information of mine to monitor?

    After you enroll in identity theft protection, you'll be able to enter the information you want monitored at the identity theft protection portal.

  4. What company is responsible for Cyber Monitoring?

    We are partnering with CSIDentity (CSID) to help monitor and protect your personal information.

  5. What time range does my initial Cyber Monitoring report cover?

    Your first Cyber Monitoring report includes data from the previous 7 years. Cyber Monitoring searches the prior 7 years of records it has collected for a match to the personal information you are monitoring.

  6. What does it mean when I receive a Cyber Monitoring Email notification?

    Your Cyber Monitoring service tracks Internet activity for signs that the personal information you have asked us to monitor is being traded or sold online. This Email notification means that our surveillance technology has discovered information on the Internet that is a match to your monitored identity elements.

  7. What should I do if I receive a Cyber Monitoring Email notification?

    It is recommended that you contact the appropriate institution to have your account information changed, or that you change your account information, such as the password to your email account.

    If you need help, the email you receive will have a link to the identity theft protection website where you can learn more about your notification. Or, call us to speak to an identity theft protection agent.

  8. Can I still become a victim of identity theft even though I am enrolled in Cyber Monitoring?

    Cyber Monitoring helps reduce your risk of identity theft by letting you know quickly if your personal information is compromised, and in turn enabling prevention or quick resolution of an identity theft incident. Unfortunately, no identity protection tool can prevent identity theft completely.

Identity Theft Protection: Social Media Monitoring

  1. What does Social Media Monitoring feature do?

    Social Media Monitoring watches your social media activity and notifies you of privacy or reputation risks with the content being shared or being made available to the site. Facebook, Instagram, LinkedIn, and Twitter are the sites that can be monitored at this time.

  2. What company does the Social Media Monitoring?

    We are partnering with CSIdentity (CSID) to help monitor your social media privacy and reputation risk.

  3. How does Social Media Monitoring know what information of mine to monitor?

    After enrolling in identity theft protection you'll be able to sign into your social media accounts from the identity theft portal, allowing CSID to monitor for privacy and reputation risks.

  4. Can I add more than one account for a social network?

    No, only one account per network can be monitored currently.

  5. What does it mean when I receive a Social Media Monitoring Email notification?

    Your Social Media Monitoring service tracks social media activity. You’ll be sent a notification if a risk to your privacy or reputation is found.

  6. What should I do if I receive a Social Media Monitoring Email notification?

    The email you receive will have a link to the identity theft protection website where you can learn more about your notification. Or, call us to speak to an identity theft protection agent.

  7. How soon after risky content is posted am I notified?

    You receive a notification within 24-48 hours.

  8. Does Social Media Monitoring scan my images in addition to the written content posted on my social networks?

    Social Media Monitoring does not currently scan images, but it does scan the image caption or post that goes along with it.

Identity Theft Protection: Lost Wallet

  1. What does the Lost Wallet feature do?

    Lost Wallet offers step-by-step guidance from dedicated agents to help replace lost physical assets - including credit cards, identification cards and concert tickets.

  2. Who do I contact for Lost Wallet assistance?

    If you have lost your wallet or think you have potentially become a victim of identity theft, please contact Verizon customer service.

  3. Do Lost Wallet specialists need my account numbers to cancel my cards?

    No. Our specialists assist you in contacting your bank or creditor to cancel your lost or stolen cards. These entities are able to locate your account by verifying other forms of personal identifying information.

  4. I am not sure what was in my wallet. Can the Lost Wallet specialist notify my banks and cancel all of my cards?

    For your security, your bank or creditor speaks only with the account holder. We help contact those entities in three-way calls to get the lost cards canceled and reissued.

Identity Theft Protection: Full Restoration Support

  1. What does the Full Restoration feature do?

    Full Restoration aids you in efficiently recovering from the effects of identity theft, including access to recovery specialists who can both guide and act on a compromised customer’s behalf.

  2. How do I contact a Full Restoration expert for assistance?

    If you have become a victim of identity theft, please contact Verizon.

  3. How do I know if I've been a victim of identity theft and should contact a Full Restoration expert?

    Here are some signs you may be a victim of identity theft, and should contact one of our experts for assistance:

    • You receive bills from accounts you didn't open
    • You see unauthorized charges on your accounts, including credit cards, banks, etc.
    • You receive calls from collection agencies about debts you are unaware of
    • Your credit report has unknown entries
    • You receive credit cards you didn't apply for
    • You get turned down for a loan because of false information on your credit report

Digital Secure Promotion

  1. What is the Digital Secure promotion?

    For a limited time, new subscribers can get the first month of your Digital Secure subscription for free. You will be automatically billed the applicable monthly charge after the free period ends.

  2. Does the Digital Secure promotion apply to an entire account?

    Yes, you can get your first month free on a single line or for your entire account.

  3. How do I get the Digital Secure promotion?

    To get the promotion, just sign up for Digital Secure. You'll see a $0 charge on your bill for the first month of your subscription.

  4. Can I cancel Digital Secure during the promotion?

    Yes, you can cancel Digital Secure during the promotional period. If you cancel during this time you won't be charged anything on your bill.

  5. What happens when my Digital Secure promotion ends?

    Your Digital Secure subscription will continue at regular pricing. You can cancel at anytime.

Troubleshooting

  1. Why is Digital Secure not working on my device?

    Your device may not be supported by Digital Secure. You can check the device eligibility requirements, or you can occasionally check the app store on your device for updates.

    Note: Devices that run an unauthorized version of the operating system aren't supported.

  2. Why can't I connect to my home Wi-Fi?

    Your home Wi-Fi network may be saved in the blocked networks list, which sets it to always disconnect.

    You can remove your Wi-Fi network from the blocked networks list and add it to the allowed list in the Manage Wi-Fi networks setting in the Digital Secure app.

    Get step-by-step instructions in the Manage Wi-Fi Security section of our Digital Secure How to Use Guide.

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