Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

E911 Compliance FAQs

General Information
  1. Our mobile network routes 911 calls to designated emergency call takers, often local or county police, fire and rescue departments, known as Public Safety Answering Points or PSAPs. We also provide PSAPs with what's known as Enhanced 911 or E911 service where PSAPs have upgraded their equipment. E911 automatically provides call takers with the mobile phone number, cell site and sector, and the estimated latitude and longitude location of the 911 caller if the PSAP is capable of receiving it.

    In select areas within our coverage area, you can also send a Verizon Wireless text message to 911, but you're encouraged to make a voice call if able.



  2. Calls to 911 are routed and answered according to guidelines set by local public safety officials in your area. For example, some Public Safety Answering Points (PSAPs) answer emergency calls centrally for their entire state, others for their county or town. Most transfer calls or dispatch a responder nearest to the emergency. 911 calls should only be used for true emergencies, and prank 911 calls using our service may result in service termination.

    We provide enhanced location information to emergency call takers but can't guarantee your precise location. Mobile phones are affected by the environment. Factors such as the weather, terrain and buildings may affect service and the ability to calculate the caller's location, particularly for 911 calls placed indoors. In some places emergency call takers still rely only on the caller's descriptions to locate and dispatch help to people in emergency situations. You should always tell the emergency call taker your location if possible.

    Our phones are designed to remain in emergency mode for approximately 5 minutes once 911 has been called to give public safety responders a better chance to call you back if the original call becomes disconnected. Although it varies by phone model, emergency mode can generally be exited before 5 minutes are up by pressing the End button twice or simply by making a non-emergency call.

    Do Not Let Your Children Play With Old Cell Phones. Because old cell phones are still able to call 9-1-1 even if they are not active with a wireless carrier, they should never be used as toys. 

    Notes:

    • If you use a third-party app you downloaded to call 911 rather than the native app included with your phone, your call may not be completed.

    • If you have Usage Controls, you may need to reset them after calling 911.

    • Use of certain features like call forwarding can affect a PSAP's ability to call you back if the call is disconnected.


  3. If you're in an area that supports text messages to 911, you can send a new message addressed to "911" and enter your message. Information such as the problem and your location are important to include in your message. Also, when sending an emergency text message, don't include other recipients or attachments (i.e., photos, emoticons and videos).

    Notes:

    • Sending a text message to 911 isn't part of the Enhanced 911 (E911) service that's available for voice 911 calls, so it won't automatically provide your location to the emergency call taker. If you send a text message to 911 in an area that doesn't support text to 911 service, you'll receive a message back indicating that your message to 911 wasn't received and a call should be made.

    • If you use a third-party app you downloaded to send a text message, it may not be received.


  4. Our voice Enhanced 911 service works only where Public Safety Answering Points (PSAPs) have upgraded their equipment and systems to be able to read and use the Enhanced 911 location data.

    If interested, you can contact the local or state elected officials or law enforcement department to find out if the PSAP serving your area has updated its systems to use the wireless Enhanced 911 information or when wireless E911 service will be available in your area. Only call 911 in case of emergency and not to find out if E911 is available in your area.



  5. We provide E911 location technology built into our phones. Currently, our network assists GPS-capable phones to use signals from the Federal Government's Global Positioning System (GPS) satellites to help estimate your location when you make a 911 voice call. Our location technology provides the most accurate mobile wireless location capability over varied terrain and is generally capable of estimating locations within 50 to 150 meters depending on the environment in which the 911 call is placed. Location information for 911 calls placed indoors may not be as accurate in some cases, but we are working on new technologies to address that.



  6. All new phones sold since December 31, 2003 are GPS-capable, which means there's a chipset in the phone that will help provide location information to a Public Safety Answering Point (PSAP) when someone calls 911. The phone is not a stand-alone GPS device. It doesn't support or initiate any kind of individual tracking capability. The location-determining capability becomes functional only after calling 911 when the network is prompted to determine the phone's location using our network and the GPS technology.

    Note: If you agree to use a separate commercial location-based app, Verizon Wireless or the app provider may have access to your location information. Our use of such information is governed by our Privacy Policy and any additional privacy notices for location-aware services.



  7. We plan to support Wi-Fi voice calling in the future. For now, if you use a third party's downloaded app for Wi-Fi Calling it may not allow 911 calls, or may require you to register a street address to route the 911 call and provide the emergency call taker with your location. You'll need to review a third party's policies to determine whether or how it provides 911 calling and E911 service.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true