Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 8
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Moto Z Play Droid Edition
Samsung Galaxy S® 6
Verizon Wear24™
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® SE
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note8
DROID TURBO 2
Galaxy J7 / J7 V
Apple Watch® Series 3
Samsung Galaxy S® 4
Google Pixel 2
Samsung Galaxy S8+
Samsung Galaxy J3 Eclipse
Moto Z Force Droid Edition
Pixel™, Phone by Google
LG K20™ V
Apple® iPad® 2
Samsung Galaxy Note5
Verizon Wireless Home Phone
Verizon Ellipsis® 8
Samsung Galaxy Note® 4
Verizon Jetpack® MiFi® 6620L
Google Pixel 2 XL
Samsung Galaxy J3 (2016)
Apple® iPhone® 5c
LG Revere® 3
Verizon Ellipsis® 7
Samsung 3G Network Extender
DROID MAXX by MOTOROLA
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
V20™
Motorola moto z2 play
Apple® iPhone® 5
LG G6™
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Gusto® 3
LG G5
Samsung Galaxy J1™ Prepaid
Droid Turbo in Ballistic Nylon
Verizon 4G LTE Broadband Router
Motorola moto z2 force edition
LG G4™
Pixel™ XL, Phone by Google
Samsung Galaxy J3 V
Samsung Galaxy Core Prime™
GizmoGadget™ by LG
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G3
Cadence by Kyocera
Apple® iPhone® 4s
Apple® iPhone® 4
Moto Z Droid Edition
LG Exalt® LTE
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG K8 V
Verizon LTE Internet and Home Phone
Verizon Ellipsis® Jetpack® MHS900L
Motorola moto e4
DROID MAXX 2
LG V10™
Stylo™ 2 V
Samsung Galaxy Note® 3
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Optimus Zone™ 3 Prepaid
Samsung 4G LTE Network Extender
Samsung Galaxy S6 edge +
Microsoft Lumia 735
DuraForce PRO with Sapphire Shield
Ellipsis® Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Galaxy J3 Mission Prepaid
PRIV™ by BlackBerry®
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® III
Samsung Convoy® 4
DuraXV
Microsoft Surface 3
GizmoPal® 2 by LG
Apple® iPad® (9.7-inch)
Verizon Ellipsis® 10
Motorola moto e4 plus™
Verizon 4G LTE USB Modem 551L
Samsung Convoy™ 3
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
Verizon Verizon SmartHub with Voice
GizmoPal™
DROID RAZR M by MOTOROLA
Galaxy Tab E
Verizon Global USB Modem USB730L
ZenPad™ Z10
Samsung Gear S3 frontier
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Ellipsis™ Jetpack® MHS815L
LG V30®
Moto G Play
Casio G'zOne Commando®
Apple® iPad mini™ with Retina display
KYOCERA DuraXVLTE
Kyocera DuraXV+
Verizon 4G LTE USB Modem UML295
BlackBerry Classic
LTE Internet (Installed)
Samsung Convoy™ 2
LG K4™ LTE
Casio G'zOne Ravine® 2
ASUS ZenPad™ Z8s
HTC 10™
LG Exalt™
Apple® iPad Air® 2
LG G Vista
ZenFone™ V Live
Samsung Gusto® 2
Verizon Ellipsis® 8 HD
HTC One® (M8)
ZTE Cymbal® LTE
Moto G™ by Motorola
LG Extravert™ 2
Apple® iPad mini™
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
LG G2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ASUS ZenFone™ V
Samsung Brightside™
ZTE Blade™ Vantage Prepaid
Samsung Intensity™ II
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Apple® iPad Pro® (10.5-inch)
HTC Desire® 530
Apple® iPad®
Samsung Zeal™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Gear S2
HTC One M9
BlackBerry® Q10 smartphone
Moto X™ by Motorola
ZenPad™ Z8
Samsung Galaxy S® 4 mini
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
BlackBerry® Z10 smartphone
HTC Desire® 526
Samsung Galaxy Note® II
Verizon Wireless AirCard® 595
Apple® iPad Pro® (12.9-inch)
DROID INCREDIBLE 4G LTE by HTC
Galaxy Note® Edge
G Pad™ 7.0 LTE
Apple® iPad mini® 4
Apple® iPad Pro® (9.7-inch)
Samsung Galaxy Tab®
Motorola RAZR V3m
Toyota Connected Car
Samsung Galaxy Tab® 2 (7.0)
HTC Desire® 626
Verizon Wireless USB760 Modem
Sonim XP5
Apple® iPad Air®
Verizon GizmoTab™
LG Revere® 2
Samsung Convoy™
DROID RAZR by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Moto X™ (2nd Gen.)
LG G Pad™ X8.3
Moto E™ Prepaid
Samsung Galaxy Tab S2
LG enV®3
LG Octane™
Samsung Galaxy Tab S3
Nokia Lumia 928
Gear S®
Samsung Intensity™ III
BlackBerry® Z30 smartphone
Humx
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Book
LG Accolade™
Samsung Gusto®
LG Cosmos™ 2
G Pad™ 10.1 LTE
Casio G'zOne Ravine®
Nokia Lumia 822
HTC One®
LG Terra™
LG 4G LTE USB Modem VL600
Arlo Go
DROID X by MOTOROLA
LG Exalt™II
Samsung Haven™
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Tab® 4 (10.1)
Samsung 4G LTE Network Extender 2
ASUS ZenFone™ AR
BlackBerry® Bold 9650 smartphone
Verizon Wireless AirCard® 595U USB Modem
Ellipsis® Kids
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Ellipsis® 10 HD
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Nexus 6
LG VX8300
Motorola XOOM™ 4G LTE
Yealink One TalkSM IP DECT Phone Bundle
Nokia Lumia Icon
Samsung Galaxy Camera®
LG enV®2
Samsung Alias™ 2
Lancet™ for Android™
HTC One® (M8) for Windows®
Samsung Gear S3 classic
Apple® iPad mini™ 3
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
LG Cosmos™
LG Optimus Zone™ 2 Prepaid
DROID X2 by MOTOROLA
Apple® iPad® with Retina display
Samsung Smooth™
Samsung Illusion™
Motorola MOTO™ W755
Samsung Intensity™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Spartan GoCam™
Samsung Knack™
DROID BIONIC by MOTOROLA
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
DROID RAZR HD by MOTOROLA
Motorola Barrage™
Pantech Breakout™
Lancet™
LG enV® TOUCH
Samsung SCH-u340
Samsung Galaxy Note® 10.1
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Boulder®
Lucid™3 by LG
DROID INCREDIBLE 2 by HTC
Pantech Hotshot™
Samsung Galaxy Note® Pro
Sony Xperia® Z2
Nokia Lumia 2520
DROID DNA by HTC
Hydro ELITE by KYOCERA
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
Samsung Galaxy Stellar™
Transpyre™ Prepaid
LG Extravert™
Enact™ by LG
LG VX8360
LG VX5400
Verizon Wireless UM175 USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy™ Stratosphere™ II
Watch Urbane™ 2nd Edition LTE
LG Optimus Zone™
Pantech Perception™
Pantech Jest™ 2
Samsung Fascinate™
LG Optimus Exceed™ 2
HTC One® remix
Spectrum™ 2 by LG
Samsung Galaxy Note® 10.1 2014 Edition
Motorola W385
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC One® max
DROID INCREDIBLE by HTC
LG Cosmos™ Touch
Samsung Gear S2 classic
Galaxy Nexus by Samsung
Lucid™ by LG
Samsung Galaxy View
Verizon Wireless PC5750 PC Card
LG VX8350
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Casio G'zOne Rock™
Lucid™2 by LG
Lexus Connected Car
Samsung SCH-u410
Delphi Connect
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
Verizon Wireless Escapade®
HTC Desire® 612
Samsung SCH-u430
Motorola Adventure™ V750
Motorola RAZR V3m in Gray
LG VX5300
Google Nexus 7
BlackBerry Classic Non-Camera
LG Chocolate® Touch
LG Voyager™
LG VX5200
Luge™ by Motorola Prepaid
Pantech Caper™ Prepaid
HP Spectre x2
Verizon Wireless Coupe™
DROID XYBOARD 10.1 by MOTOROLA
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Legend™
Motorola RAZR V3c
Samsung SCH-a650
Samsung Reality™
Samsung SCH-a870
Motorola W315
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Moto X™ - Designed by You
LG VX3200
Gateway® LT2016u Netbook
Verizon Wireless CDM8975
LG VX3300
LG VX6100
Motorola V325
Samsung SCH-u540
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola Entice™
G'zOne Boulder™ Black and Silver
LG VX4650
LG Clout™
Motorola V325i
Verizon Wireless U630 PC Card
Verizon Wireless PN-300
Samsung SCH-a630
Motorola V325xi
Verizon XU870 Global ExpressCard®
Verizon Converged VOIP Device
BlackBerry® Curve™ 9310 smartphone
Samsung ATIV SE™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung Omnia® II
Verizon Wireless Salute™
Pantech Marauder™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Casio G'zOne Brigade®
Nokia 6215i
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
LG Ally™
Samsung Rogue™
Samsung Renown™
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Smartphone - How to Use Guide
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Samsung Galaxy J3 Mission User Guide (PDF)
[PDF]
This Samsung Galaxy J3 Mission User Guide can help you get the most out of your device, like Home Screen features, the notification area, navigation tips, device setup, and advanced use.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Samsung Galaxy J3 Eclipse / Galaxy J3 Mission
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Gestures & Motions

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Mobile Hotspot Settings - Samsung Galaxy J3 Eclipse / Galaxy J3 Mission
[Device-Specific Instructions]
Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.).

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Operating System & Software

Samsung Galaxy J3 Mission Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
View Software Version - Samsung Galaxy J3 Eclipse / Galaxy J3 Mission
[Device-Specific Instructions]
Here's how to view software version on your Galaxy J3 Eclipse / Galaxy J3 Mission.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.

Status Indicators/Lights

Text & Multimedia Messaging

Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Common Accessibility Settings - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Still Have Questions?


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