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Google Pixel 3 XL - Support Overview

Find device-specific support and online tools for your Google Pixel 3 XL.

Filter all topics below.


Call Forwarding

My Verizon Website - Turn Call Forwarding Off

Here's how to stop forwarding calls to another number via the My Verizon website.

My Verizon Website - Turn Call Forwarding On

Here's how to forward your calls to another number via the My Verizon website.

Turn Call Forwarding Off from Device

Here's how to turn immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) off from your device.

Caller ID

Edit Share Name ID

Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.

Google Pixel 3 - Caller ID Image

Here's how to set or change the image for a saved contact on your Pixel 3 / 3 XL.

Google Pixel Smartphones - Use Caller ID & Spam Protection

Here's how to prevent spam calls on your Google Pixel smartphone.

My Verizon Website - Cancel Share Name ID

Here's how to remove Share Name ID from your account via the My Verizon website.

Understanding Spam Calls / Caller ID Spoofing

Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.

HD Voice

Google Pixel 3 - Turn Video Call On / Off - HD Voice

Here's how to turn video calling (HD voice) for your Pixel 3 / 3 XL on or off.

Google Pixel 3 - Turn Voice & Video On / Off - HD Voice

Here's how to turn HD voice and video calling for your Pixel 3 / 3 XL on or off.

Pixel™, Phone by Google - Activate HD Voice

Here's how to activate the HD Voice feature on your Pixel phone using My Verizon.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Place an International Call

Here's info on rates and dialing instructions for international calling from inside or outside the US.

TravelPass® - My Verizon Website (Prepaid) - View International Usage

Here's how to view international usage details and charges via the My Verizon website (Prepaid).

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Ringtones & Ringback Tones

Assign a Ringback Tone to a Contact - My Verizon Website

Here's how to assign your Ringback Tones to a contact via the Media Store on the My Verizon website.

Delete a Ringback Tone - My Verizon Website

Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.

Download Pending Ringtones - Verizon Tones - Android™ 

Here's how to download pending ringtones via the Verizon Tones app on your Android device.

Purchase Ringback Tones - My Verizon Website

Here's how to purchase Ringback Tones for your device.

Ringback Tones - Adjust Caller Greeting - My Verizon Website

Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.

Ringback Tones - Create / Delete a Playlist - My Verizon Website

Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Edit a Playlist - My Verizon Website

Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Subscribe via the My Verizon Website

Here's how to subscribe to Ringback Tones via the My Verizon website.

Subscribe and Purchase a Ringback Tone via Text Message

Here's how to subscribe and purchase a Ringback tone via text message.

Voicemail

Access Basic Visual Voicemail - Phone by Google

Here's how to access Basic Visual Voicemail for your device.

Activate Basic Visual Voicemail - Phone by Google

Here's how to activate Visual Voicemail on your Pixel phone.

Add a Contact via Basic Visual Voicemail - Phone by Google

Here's how to add a contact on your device via Basic Visual Voicemail.

Check for Visual Voicemail Messages - Phone by Google

Here's how to check for Visual Voicemail messages on your Pixel.

Delete Basic Visual Voicemail Messages - Phone by Google

Here's how to delete Basic Visual Voicemail messages from your Pixel.

Forward a Premium Visual Voicemail Message - Phone by Google

Here's how to forward a Premium Visual Voicemail message on your Pixel phone.

Google Pixel 3 - Check Voicemail

Here's how to check Voicemail messages from your Pixel 3 / 3 XL or from a different phone.

Place a Basic Visual Voicemail Callback - Phone by Google

Here's how to place a callback via Basic Visual Voicemail on your Pixel.

Place a Video Call with Basic Visual Voicemail - Phone by Google

Here's how to place a video call with Basic Visual Voicemail on your Pixel.

Play a Basic Visual Voicemail Message - Phone by Google

Here's how to play a Basic Visual Voicemail message on your Pixel device.

Reset Locked Out Voicemail Password

Here's how to reset your Voicemail password when locked out.

Reset Voicemail Password from Device

Here's how to change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.

Retrieve Voicemail Messages

Here's how to retrieve Voicemail messages from your device or another phone.

Retrieve Voicemail from Another Phone or While Roaming

Here's how to check your voicemail messages from another phone or while roaming.

Save a Basic Visual Voicemail Message - Phone by Google

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Send a Message with Basic Visual Voicemail - Phone by Google

Here's how to send a message with Basic Visual Voicemail on your Pixel / Pixel XL.

Set Up Voicemail

Follow these instructions on how to set up your Voicemail and greeting.

Turn Call Forwarding On from Device

Here's how to turn on immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) from your device.

Turn On Basic Visual Voicemail - Phone by Google

Here's how to turn on Visual Voicemail for your Pixel.

Voicemail Options

Here's info on how to use your Voicemail service.

Voicemail to Text - Phone by Google

Here's how to convert Voicemail messages on your Google phone to text.

Wireless Emergency Alerts

Google Pixel 3 - Wireless Emergency Alerts

Here's how to manage emergency alerts (e.g., AMBER Alerts, etc.) for your Pixel 3 / 3 XL.

Wireless Emergency Alert Compatible Devices

A list of Wireless Emergency Alert Compatible Devices.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.