Google Pixel 3a XL - Support Overview

Find device-specific support and online tools for your Google Pixel 3a XL.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Google Pixel 3a - Activate / Set Up Device

Here's how to quickly set up your Pixel 3a / 3a XL.

Google Pixel 3a - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Pixel 3a / 3a XL.

Google Pixel 3a - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Pixel 3a / 3a XL if you're not receiving email and app notifications.

Google Pixel 3a - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel 3a / 3a XL on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Google Pixel 3a - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Pixel 3a / 3a XL.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Google Pixel 3a - Move Music Files from Device

Here's how to transfer music files from your Pixel 3a / 3a XL to a computer.

Google Pixel 3a - Move Music Files to Device

Here's how to transfer music files from a computer to your Pixel 3a / 3a XL.

Google Pixel 3a - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Pixel 3a / 3a XL to a computer.

Google Pixel 3a - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Pixel 3a / 3a XL.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Google™ Quick Switch Adapter (from Android™)

Here's how to transfer your data from an Android device to your Pixel phone by Google.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Google Pixel 3a - Extend Battery Life

Here's how to improve the battery life for your Pixel 3a / 3a XL.

Google Pixel 3a - Power Saver Settings

Here's how to manage 'Battery saver' settings on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel 3a / 3a XL.

Google Pixel 3a - View Battery Info

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your Pixel 3a / Pixel 3a XL.

Google Pixel 3a - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Pixel 3a / 3a XL.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Google Pixel 3a - Connect a Headset

Here's how to use an adapter to connect a headset to your Pixel 3a / 3a XL.

Google Pixel 3a - Send Contact via Bluetooth®

Here's how to send a contact on your Pixel 3a / 3a XL via Bluetooth.

Google Pixel 3a - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel 3a / 3a XL on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Google Pixel 3a - Add a Speed Dial

Here's how to add a speed dial to your Pixel 3a / 3a XL.

Google Pixel 3a - Block / Unblock Numbers

Here's how to block or reject calls to Voicemail on your Pixel 3a / 3a XL.

Google Pixel 3a - Call a Number

Here's how to place a call from your Pixel 3a / 3a XL.

Google Pixel 3a - Place a Conference Call

Here's how to place a conference call from your Pixel 3a / 3a XL.

Google Pixel 3a - Redial

Here's how to manually redial a number from your Pixel 3a / 3a XL or set it to automatically retry.

Google Pixel 3a - Remove a Speed Dial

Here's how to remove a speed dial from your Pixel 3a / 3a XL.

Google Pixel 3a - View / Delete Call History

Here's how to view or clear the call history on your Pixel 3a / 3a XL.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Google Pixel 3a - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Pixel 3a / 3a XL to a computer.

Google Pixel 3a - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Pixel 3a / 3a XL.

Google Pixel 3a - Record and Share a Video

Here's how to record and send a video using your Pixel 3a / 3a XL.

Google Pixel 3a - Share Picture from Gallery

Here's how to share a saved picture from your Pixel 3a / 3a XL.

Google Pixel 3a - Share Video from Gallery

Here's how to share a saved video from your Pixel 3a / 3a XL.

Google Pixel 3a - Take and Share a Picture

Here's how to take and share a picture from your Pixel 3a / 3a XL.

Google Pixel 3a - View Pictures / Videos

Here's how to view pictures and / or videos on your Pixel 3a / 3a XL.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Google Pixel 3a - USB Debugging Mode

Here's how to facilitate a connection between your Pixel 3a / 3a XL and a computer with the Android SDK.

Google Pixel 3a - Windows® Device Manager Conflicts

Here's how to resolve conflicts if your Pixel 3a / 3a XL can't transfer media files to a computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Google Pixel 3a - Add a Contact

Here's how to add a contact to your Pixel 3a / 3a XL.

Google Pixel 3a - Contact Display Options

Here's how to configure how your contacts to display on your Pixel 3a / 3a XL.

Google Pixel 3a - Delete a Contact

Here's how to remove a contact from your Pixel 3a / 3a XL.

Google Pixel 3a - Edit a Contact

Here's how to edit a contact on your Pixel 3a / 3a XL.

Google Pixel 3a - Link / Unlink Contacts

Here's how to link / merge and undo changes to contacts on your Pixel 3a / 3a XL.

Google Pixel 3a - Send Contact via Bluetooth®

Here's how to send a contact on your Pixel 3a / 3a XL via Bluetooth.

Google Pixel 3a - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel 3a / 3a XL was imported from.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Google Pixel 3a - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Data On / Off

Here's how to turn mobile data for your Pixel 3a / 3a XL on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Google Pixel 3a - Set Date and Time

If your Pixel 3a / 3a XL shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Google Pixel 3a - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Pixel 3a / 3a XL.

Google Pixel 3a - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 3a / 3a XL.

Google Pixel 3a - View Phone Number

Here's how to view the Phone Number for your Pixel 3a / 3a XL.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Google Pixel 3a - Manage Do Not Disturb Settings

If your Pixel 3a / 3a XL isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Google Pixel 3a - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 3a / 3a XL, view this info.

Google Pixel 3a - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel 3a / 3a XL doesn't rotate or flip.

Google Pixel 3a Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel 3a / 3a XL.

Turn Notifications On / Off - Basic Visual Voicemail - Phone by Google

Here's how to adjust Visual Voicemail notifications for your Pixel.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Google Pixel 3a - Add a Personal Email Account

Here's how to add a personal email account to your Pixel 3a / 3a XL.

Google Pixel 3a - Compose and Send Email Message

Here's how to create and send an email message from your Pixel 3a / 3a XL.

Google Pixel 3a - Delete Email Messages

Here's how to delete email messages from your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Common Settings

Here's how to view personal email settings (account name, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Data Usage Settings

Here's how to modify data usage options (number of emails to load, etc. )for the personal email account on your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Notification Settings

Here's how to view notifications for the personal email on your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's how to update work email settings for your Pixel 3a / 3a XL.

Google Pixel 3a - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a corporate / work email account from your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Gmail™ Account

Here's how to remove a Gmail (Google) account from your Pixel 3a / 3a XL.

Google Pixel 3a - Remove a Personal Email Account

Here's how to remove a personal email account from your Pixel 3a / 3a XL.

Google Pixel 3a - Reply to an Email Message

Here's how to reply to an email message from your Pixel 3a / 3a XL.

Google Pixel 3a - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Pixel 3a / 3a XL.

Google Pixel 3a - View Email Messages

Here's how to view email messages on your Pixel 3a / 3a XL.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Pixel 3a - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel 3a / 3a XL on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google Pixel 3a - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel 3a / 3a XL.

Home Screen

Google Pixel 3a - Access Notification Panel

Here's how to access the notification panel on your Pixel 3a / 3a XL.

Google Pixel 3a - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Pixel 3a / 3a XL.

Google Pixel 3a - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Pixel 3a / 3a XL.

Google Pixel 3a - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets, and folders from the Home screen of your Pixel 3a / 3a XL.

Google Pixel 3a - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Pixel 3a / 3a XL.

Google Pixel 3a - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel 3a / 3a XL.

Hotspot

Google Pixel 3a - Configure Broadcast Settings - Mobile / Wi-Fi HotSpot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile Hotspot for your Pixel 3a / 3a XL on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Google Pixel 3a - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel 3a / 3a XL to auto switch between Wi-Fi and mobile data.

Google Pixel 3a - Open Web Browser

Here's how to open the Chrome browser on your Pixel 3a / 3a XL.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Google Pixel 3a - Language Selection

Here's how to change the language used on your Pixel 3a / 3a XL.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Google Pixel 3a - Add Additional Fingerprints

Here's how to add additional fingerprints to unlock your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your Pixel 3a / 3a XL.

Google Pixel 3a - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel 3a / 3a XL when the screen is locked.

Google Pixel 3a - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel 3a / 3a XL.

Google Pixel 3a - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Pixel 3a / 3a XL.

Google Pixel 3a - Unlock Screen

Here's how to unlock the screen on your Pixel 3a / 3a XL.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Google Pixel 3a - Check Device Storage

Here's how to check available space if your Pixel 3a / 3a XL runs slow / crashes, apps freeze or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Pixel 3a - Move Music Files from Device

Here's how to transfer music files from your Pixel 3a / 3a XL to a computer.

Google Pixel 3a - Move Music Files to Device

Here's how to transfer music files from a computer to your Pixel 3a / 3a XL.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Near Field Communication (NFC)

Google Pixel 3a - Tap & Pay

Here's how to use the 'Tap & pay' service with your Pixel 3a / 3a XL.

Google Pixel 3a - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel 3a / 3a XL.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Google Pixel 3a - Factory Data Reset (Powered Off)

Here's how to reset your Pixel 3a / 3a XL if it has a blank/frozen screen or calling, app, audio or sync issues.

Google Pixel 3a - Factory Data Reset (Powered On)

Here's how to reset your Pixel 3a / 3a XL if it has a blank or frozen screen or calling, app or audio issues.

Google Pixel 3a - Install Device Software Update

Here's how to check for and install software updates on your Pixel 3a / 3a XL.

Google Pixel 3a - View Software Version

Here's how to view the software version your Pixel 3a / 3a XL is running.

Google Pixel 3a XL - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your Pixel 3a XL, including recent security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Google Pixel 3a - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel 3a / 3a XL.

Google Pixel 3a - Modify SIM PIN

Here's how to change the SIM card lock code on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Pixel 3a / 3a XL on or off.

Google Pixel 3a - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Pixel 3a / 3a XL.

Google Pixel 3a - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 3a / 3a XL.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Google Pixel 3a - Save a Ringtone

Here's how to save an audio file as a ringtone on your Pixel 3a / 3a XL.

Google Pixel 3a - Set Ringtones

Here's how to select or change ringtones on your Pixel 3a / 3a XL.

Google Pixel 3a - Use Speakerphone

Here's how to use the speakerphone functionality on your Pixel 3a / 3a XL.

Google Pixel 3a - Vibrate Mode

Here's how to turn vibrate mode on or off for your Pixel 3a / 3a XL.

Google Pixel 3a - Volume Controls

Here's how to adjust the volume on your Pixel 3a / 3a XL.

Status Indicators/Lights

Google Pixel 3a - View Signal Strength

Here's how to view the signal strength on your Pixel 3a / 3a XL.

TV

Google Pixel 3a - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Pixel 3a / 3a XL.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Google Pixel 3a - Auto Receive Messages

Here's how to check settings on your Pixel 3a / 3a XL if you're not receiving your picture / video messages.

Google Pixel 3a - Create and Send a Text Message

Here's how to create and send a text message on your Pixel 3a / 3a XL.

Google Pixel 3a - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Pixel 3a / 3a XL.

Google Pixel 3a - Delete Messages

Here's how to delete text messages from your Pixel 3a / 3a XL via the Messages app.

Google Pixel 3a - Set Default Messaging App

Here's how to set the default messaging app for your Pixel 3a / 3a XL.

Google Pixel 3a - Text Message Notification Settings

Here's how to turn text message notifications for your Pixel 3a / 3a XL on or off via the Messages app.

Google Pixel 3a - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Pixel 3a / 3a XL.

Google Pixel 3a - View Text Messages

Here's how to view text messages via the Messages app on your Pixel 3a / 3a XL.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Google Pixel 3a - Capture a Screenshot

Here's how capture a screenshot on your Pixel 3a / 3a XL.

Google Pixel 3a - Set Up Printing

Here's how to set up and add a printer to your Pixel 3a / 3a XL.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Google Pixel 3a - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage TTY Settings

Here's how to change the TTY settings on your Pixel 3a / 3a XL.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Google Pixel 3a - Set Wallpaper

Here's how to set the Home screen image on your Pixel 3a / 3a XL.

Wi-Fi & Network

Google Pixel 3a - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Pixel 3a / 3a XL with other Wi-Fi capable devices.

Google Pixel 3a - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your Pixel 3a / 3a XL.

Google Pixel 3a - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Pixel 3a / 3a XL.

Google Pixel 3a - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Pixel 3a / 3a XL.

Google Pixel 3a - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Pixel 3a / 3a XL.

Google Pixel 3a - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Pixel 3a / 3a XL.

Google Pixel 3a - Reset Network Settings

Here's how to reset settings if your Pixel 3a / 3a XL can't connect to data or send / receive messages.

Google Pixel 3a - Tethered Modem Connection

Here's how to use your Pixel 3a / 3a XL as a modem to connect to the internet via USB or Bluetooth.

Google Pixel 3a - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Pixel 3a / 3a XL on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.