Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

How to Use Guide: Identifying Device Damage

Devices that have been misused, have liquid damage, hardware or software alterations, or unreasonable wear and tear are not eligible for a warranty replacement. If you receive a warranty replacement by mail and return a damaged device, a Damaged Device Fee up to the retail price of the replacement device will be charged to your account. Visit our Damaged Device Fee FAQs for more information. Use the guide below to check for:

If your device has any damage as shown in this guide, it won't be eligible for a Certified Like-New Replacement warranty device. However, there are several other options for replacing your device:

  • You should check if your device is eligible for an upgrade using My Verizon.

  • If you have any device insurance or equipment protection, you may be able to replace your device through that. Learn more from our Equipment Protection FAQs.

  • If you're not eligible for an upgrade or don't have any device insurance or equipment protection, you can purchase a Certified Pre-Owned Replacement device at a significant discount from a brand new device. You can find these devices in our online shop along with our retail price devices. Retail price devices can be purchased using the Device Payment program by giving a down payment and then making monthly payments on the device, or you can pay the retail price at one time.
Identifying Device Damage

    When trying to identify if your device has physical damage, you should consider the following:

    • Is the device cracked?
    • Is there an excessive amount of scratches?
    • Is there any separation between the halves?
    • Are any keys, buttons or lenses missing?
    • Is the device bent?




    Here's what to look for when trying to identify damage to the device display:

    • Is the display cracked or punctured?
    • Is there evidence of oily splotches or "bleeding" on the display screen?




    When trying to identify if your device has port damage, consider the following:

    • Is the port missing?
    • Is the port bent or damaged?
    • Are any port pins damaged?






    When trying to identify if your device has liquid damage, consider the following:

    • Is there corrosion or discoloration on the charging, headset or memory ports? Do they look unnaturally green or have a fuzzy growth?
    • Is there moisture under the screen?
    • Has the device been exposed to significant liquid contact?




Liquid Contact & Liquid Detection Indicators

    Most smartphones are equipped with an indicator that changes color (i.e., activates) when it comes into direct contact with liquid. On iPhone®, it's called the Liquid Contact Indicator, on other devices, it's the Liquid Detection Indicator. On most devices, the LCI / LDI will look like this:

    liquid damage indicator

    Refer to the images below for examples of Liquid Contact Indicators and Liquid Detection Indicators:

    iPhone 4 and 4s
    The Liquid Contact Indicator will appear completely red if it has had direct contact with liquid. Look for it in the charging port.

    iphone 4/4s luquid detectioniphone 4/4s liquid detection

    iPhone 5, 5c and 5s
    The Liquid Contact Indicator will appear completely red if it has had direct contact with liquid. Remove the SIM card tray to find it.

    iphone 5/5s/5c liquid damage



    The Liquid Detection Indicator will appear completely red or pink if the device has had direct contact with liquid. Remove the battery and look near the gold contacts to see the Liquid Detection Indicator.

    liquid damage indicator

    blackberry liquid damageblackberry liquid damage



    The Liquid Detection Indicator will appear completely red or pink if the device has had direct contact with liquid.

    liquid damage indicator

    For devices with a removable battery, remove the battery to find the Liquid Detection Indicator. The pictures below show LDIs that haven't had liquid contact.

    lg liquid detection 1 lg liquid damage 2

    For devices with a non-removable battery, open the SIM or SD card port to find the Liquid Detection Indicator. The picture below shows an LDI that hasn’t had liquid contact.

    lg liquid detection 3



    liquid damage indicator

    Nexus 6: Remove the SIM card tray. With the screen facing down, you can see the LDI on the side or back of the opening. The pictures below show LDIs that haven't had liquid contact.

    liquid damage indicator

    Droid Turbo by Motorola: Remove the SIM card tray. With the screen facing away from you, look in the hole of the bottom-left of the opening. The LDI will appear completely red or pink (and may also have white Xs) if it's had direct contact with liquid. It will appear white with red Xs if it's had no liquid contact.

    droid bionic liquid detection

    Moto X™ (2nd Generation): Remove the SIM card tray. With the screen facing you, look in the bottom-left corner of the opening. The picture below shows an LDI that hasn't had liquid contact.

    Moto X 2nd Generation liquid damage

    Droid Ultra by Motorola / Droid Ultra Maxx by Motorola: Remove the SIM card tray. With the screen facing you, the LDI is located behind where the Volume Up key sits. The picture below shows an LDI that hasn't had liquid contact.

    droid ultra/ultra maxx liquid damage

    Droid Razr by Motorola / Droid Razr Maxx by Motorola: Open the SIM card slot and remove the SIM card. With the screen facing you, the LDI is in the top-right of the opening. The picture below shows an LDI that hasn't had liquid contact.

    droid razr maxx liquid damage

    Droid Mini by Motorola: Remove the SIM card tray. With the screen facing away from you, the LDI is on the top of the SIM card slot. The picture below shows an LDI that hasn't had liquid contact.

    droid m liquid damage

    Moto X™ (1st Generation): Remove the SIM card tray. With the screen facing away from you, look in the opening. The picture below shows an LDI that hasn't had liquid contact.

    moto x liquid damage

    Droid Razr M by Motorola: Look next to the microSD card slot. The picture below shows an LDI that hasn't had liquid contact.

    droid razr m liquid damage

    Droid Razr HD by Motorola / Droid Razr Maxx HD by Motorola: Remove the SIM card tray. With the screen facing down, you can see the LDI in the SIM card slot. A completely red or pink LDI (that may also have white Xs) indicates that the phone has had direct liquid contact. An inactive LDI will appear white with red Xs.

    droid razr hd liquid damage

    Droid Bionic by Motorola: Remove the back cover and look in the upper-right corner. The picture below shows an LDI that hasn't had liquid contact.

    droid bionic liquid detection

    Droid 4 by Motorola: Remove the back cover and look in the upper-left corner. The picture below shows an LDI that hasn't had liquid contact.

    droid 4 liquid detection

    Droid 3 by Motorola: Remove the back cover and look in the upper-right corner. The picture below shows an LDI that has had liquid contact.

    droid 3 liquid damage

    Droid X by Motorola / Droid X2 by Motorola: Remove the back cover and look in the lower-left corner. The picture below shows an LDI that hasn't had liquid contact.

    droid x2 liquid damage



    The Liquid Detection Indicator will appear completely red or pink if the device has had direct contact with liquid.

    For a device with a removable battery, remove the battery to locate the Liquid Detection Indicator. The pictures below show LDIs that haven't had liquid contact.

    nokia liquid detectionnokia liquid detection

    For a device with a non-removable battery, look in the SIM or SD card slot to locate the LDI.

    nokia liquid detection



    The Liquid Detection Indicator will appear completely red or pink (and may also have white Xs) if the device has had direct contact with liquid. Remove the battery to locate the Liquid Detection Indicator. The pictures below show LDIs that haven't had liquid contact.

    liquid damage indicator

    samsung liquid detectionsamsung liquid detection



Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from BlackBerry. DROID is a trademark of Lucasfilm, Ltd. and its related companies. Used under license. © 2015 Nokia. All rights reserved. © 2015 Samsung Telecommunications America, LLC. Samsung is a trademark of Samsung Electronics Co., Ltd.

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true