You must be the Account Owner or Account Manager to file a claim, which requires your Verizon Account PIN. Also, if a deductible applies to your claim, you must pay it at the time of filing.
If your device is:
- Lost, stolen or damaged - You can file a claim on Asurion's website or by calling (888) 881-2622.
- Has a manufacturer's defect - Call Verizon at (866) 406-5154.
Florida residents: Please file a claim on Asurion's website or call (888) 881-2622 for a manufacturer's defect.
For more information, refer to our How to replace a lost, stolen or broken phone, tablet or other device page.
Note: If you have Verizon Protect Home or Smart Home Support and are having an issue with a device in your home, refer to our Verizon Protect Home FAQs or Smart Home Support FAQs for help.