Managing Your Account

Managing your Verizon account has never been easier. Change your plan, pay your bill, upgrade a device or add a line in My Verizon or the My Verizon app.
Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple Watch® Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Motorola moto e4
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Account Details

# Features FAQs
[FAQs]
Information about # functions or shortcuts from Verizon Wireless that make it easy to check your balance or usage and make payments over the phone.
Verizon Smart Rewards - Terms & Conditions
[Important Consumer Information]
Verizon Smart Rewards ended 11/1/17. Verizon Up is the new rewards program you can sign up for anytime. Remaining Smart Rewards points can no longer be used.
Basics Guide - Midwest
[PDF]
Quick reference guide for getting started with your new phone.
Basics Guide - Northeast - Region specific
[PDF]
Quick reference guide for getting started with your new phone.
Basics Guide - S Georgia (region specific)
[PDF]
Quick reference guide for getting started with your new phone.
Can I add data to my current plan?
[Community]
If I keep my currrent plan can I add data and how much is it...maybe to go to shared unlimited data
Can I have different plans for different lines on my account?
[Community]
Can I have different plans for different lines on my account?
Can I re-activate my device the same day I suspend it?
[Community]
This is probably a stupid question but if I suspend a device for 'Other' reasons, can I make it active again in the same day or so I have to wait a certain period? Also, if I suspend my device does it erase my phone history, apps, setup, etc.?
Can I split my account into two different account?
[Community]
This bill has 3 devices on it and I want to see if I can change the plan and make it two separate bills
Can I use my normal calling plan while in Hawaii?
[Community]
does my verizon wireless work under my normal usa plan while i am in hawaii and calling the mainland?
Do I still have 'friends & family' calling?
[Community]
I used to have friends and family calling on Nationwide 450, but I saw a chart that suggests I no longer have that.
Do I use data while using a wi-fi device?
[Community]
do I use data while using a wifi device?
How do I add my wife to my account?
[Community]
How do I get my wife's name on the account?
How do I change the email on my account?
[Community]
how do I change email address on account?
How do I check to see how much data I'm using for my security camera?
[Community]
How do I check  on my phone the data usage its costing me to view my camera?
How do I find out when I can upgrade?
[Community]
How do I find out when I can upgrade?
How do I get more Data?
[Community]
How do I get more Data?  How do I change from 3 GB to 6 GB plan?
How do I get the employee discount on non-unlimited plans?
[Community]
When I tried to switch today from the old 3GB Medium Plan to the new 4GB Medium Plan, a message said I would receive "0% of my New York State Employee Discount".  I see several threads about the lack of employee discount on the new Unlimited plans, but nothing about the other plans.  Is it correct...
How do I know if my phone is protected under my current plan?
[Community]
my phone got cracked at work, I know i pay insurance every month. So how do I get my phone replaced?
Is it possible to have two numbers on one device?
[Community]
I currently have two numbers (1-personal and 1-business), and I'm wondering if there's a way to combine voice and text for both?
Is the push to talk charge $5 per person or account?
[Community]
is it 5 dollars per phone or 5 per account
Is there a limit to how many times I can switch data plans in a year?
[Community]
Can I switch to a lesser data plan without fees (i.e., from unlimited to 8GB/month)?  Is there a limit to how many times I can switch data plans in a year?
What Does Data Mean?
[Community]
I know how this sounds but I am new to technology. Does the data just cover internet usage or more?
What does the unlimited plan include?
[Community]
I am thinking of switching to an unlimited plan for my entire family. We have  6 lines. Previously I was told we would not be able to receive any discounts for unlimited. Is this still true? Will the $100 for data cover my entire family?
When does call duration begin and end?
[Community]
I once SAW a place at Verizon wireless where the call duration showed time lapsed in SECONDS.... such as 3 minutes and 17 seconds.   I cannot find that place anymore.   Is the call duration begun when (1) the caller finishes dialing the number? OR does the duration BEGIN (2) when the...
Where can I see a list of all the plans and their most recent cost?
[Community]
Can someone show me a list of all plans and their costs? Verizon does not make it easy to find.
Why can't I see text and call numbers of other users on our account?
[Community]
Why can't I see text and call numbers of other users on our account?  I am the account manager.
Why isn't the ringtone I want downloading?
[Community]
I bought a ringtone & it wouldn't download...it said go to my music inbox & download. ..stumped
Will my data from June that rolled over into July roll over into August if not used?
[Community]
Will my data from June that rolled over into July roll over into August if not used?
​Will I have Verizon service in Alaska?
[Community]
Will I have Verizon service in Alaska?

Account Owner/Manager/Member

Assign Account Manager FAQs
[FAQs]
Learn how to give another person the ability to make changes to your account online, what they can and can't do, and more.
Can I split my account into two different account?
[Community]
This bill has 3 devices on it and I want to see if I can change the plan and make it two separate bills
Can I view text messages from another device on my plan?
[Community]
I'm trying to veiw text messages from another device on my plan without looking through their phone, is there a way that i can do that?
Can the account manager see text records?
[Community]
My friend wants to get a shared phone plan (iPhone 7 or 6S). Its the unlimited monthly plan, but we're putting it on his card and I'll just give him the cash to pay my half. My concern- he is nosy. I found out you can retrieve text records if you are the account manager. Or, the phone numbers you...
Can you set data usage limits per phone?
[Community]
Can you set an data usage limit per phone?
How can I become an account owner?
[Community]
Hi There, I was mistakenly signed up for a business account and neither my wife nor I can become an account owner. We also can't sign up for account manager status. Have tried resetting our online account, spent hours on phone etc and nothing helps. Any ideas?cheersPaul
How do I find out who the Account Owner is?
[Community]
I have a NATIONWIDE FOR BUS 200 SHARE plan that I need to become an Account Manager and get a pin so that I may actually see what specific charges I am paying through autopay. Because of the security restrictions on this account, I am not able to find someone at Verizon who can help me SEE MY BILL. ...
Where do I find my call and text message log?
[Community]
I just need to see a list of my recent calls in an dout, as well as icoming and outgoing text messages. omeone has been using my phone and I want proof. Thaks for you help.   
Why can't I see text and call numbers of other users on our account?
[Community]
Why can't I see text and call numbers of other users on our account?  I am the account manager.

Address Information

How to Change Billing or Service Address
[Video]
If you move, you can change your billing or service address in a snap with My Verizon. Watch this video to see how.
Length: 1:16
Change Billing Address FAQs
[FAQs]
Learn about changing your billing address online in My Verizon. Updating your billing address helps ensure you receive your important account information.
Customer Relocation Program FAQs
[FAQs]
Learn more about the Customer Relocation Program from Verizon Wireless, which can help when you're moving or just changing your billing address.

Alerts & Notifications

My Verizon Alerts & Notifications FAQs
[FAQs]
Learn about setting up and managing alerts in My Verizon for your account.
How do I stop data usage alerts on all my devices?
[Community]
How do I stop other devices from getting data usage alerts and payment alerts
Will I get a notice on my phone when my data is nearly gone?
[Community]
Will I get a notice on my phone when my data is nearly gone?

Documents & Receipts

My Documents and Receipts FAQs
[FAQs]
Learn about your important documents and receipts stored in My Verizon, including how to view, print and save them.
Rebates FAQs
[FAQs]
Learn about managing your rebates online, including how to submit a rebate, check its status and check your rebate card balance.
How do I find my call and text history?
[Community]
i need to get last 4 month all phone call and text history

Privacy Settings

Relevant Mobile Advertising FAQs
[FAQs]
Frequently Asked Questions about Relevant Mobile Advertising.
Business and Marketing Insights FAQs
[FAQs]
Learn more about Business and Marketing Insights.
Device Installment Privacy Notice FAQs
[FAQs]
Learn more about the Device Installment Privacy Notice, the types of information we collect, and how it is used.
Can I bypass the new voice mail update?
[Community]
Verizon updated my voice mail and now it takes so long to hear my messages.  Before the update, Verizon voicemail would tell me how many new messages there were.  Now, it tells me # of new messages, and for each message, it spells out the number, the time called and length of each message. I...
Can I view a list of blocked calls?
[Community]
Where can I view calls that were blocked on my sons phone line. I have one watch list contact on his phone line. And would like to know if they have called or texted him. Or if he has called or texted that phone number within the last month. Please help asap...
Do I get notified if a blocked number calls me?
[Community]
If I block a number on Verizon, my understanding is that I don´t get a notification if the party that tried to reach me sent me a text message. Does it show, however, if they called me? What message does the other party get if they are not a Verizon customer?Thanks
Do time restrictions stop Snapchats?
[Community]
Do time restrictions affect snap chat and other activity or just iMessage? I want the ability to restrict usage entirely at certain times. Except for trusted numbers.
How do I delete my call history from my account?
[Community]
How do you remove the call history off your account
What is s3.amazonaws?
[Community]
I'm getting a popup in my android browser telling me I have won some kind of prize. VZProtect doesn't find the program that is doing this. Is Verizon working on a fix? Assistance with s3.amazonaws pop-up | Android Forums

Security & Fraud

Fraud FAQs
[FAQs]
Frequently asked questions about fraudulent phone use and scam emails and text messages. Learn how to protect your account and what to do if you're a victim of cellular cloning or fraudulent emails or text messages.
How do I check for a good IMEI?
[Community]
buy on ebay if IMEI is good.  how do i check
How do I get my PUK code?
[Community]
I somehow locked my phone messing with my settings and need my PUK security code and idk what that is or how to get that info HELP

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