Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Verizon Ellipsis® Jetpack® MHS900L
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Samsung Galaxy Book
Motorola V325xi
BlackBerry® 7750
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Home Phone T2000
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Charges on the Bill

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
How to Pay Bill FAQs
[FAQs]
Save time by paying your bill in My Verizon. Establish a recurring payment with Auto Pay, or set up a promise to pay.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
# Features FAQs
[FAQs]
Information about # functions or shortcuts from Verizon Wireless that make it easy to check your balance or usage and make payments over the phone.
My Verizon Alerts & Notifications FAQs
[FAQs]
Learn about setting up and managing alerts in My Verizon for your account.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
Taxes and Surcharges Estimator
[Online Tool]
Our Tax and Surcharge Estimator lets you view an estimate of your tax rates and surcharges based on your location and type of device.
Arbitration and Mediation FAQs
[FAQs]
Information about arbitration and mediation for disputes with Verizon Wireless.
Are charges on my bill for the upcoming month or previous month?
[Community]
This may seem like a dumb question but is your Verizon bill each month for the upcoming month or the prior month's usage?
Billing Disputes
[General Information]
Learn the information you will need before you contact Verizon Wireless about a billing dispute.
Can I access a listing the overage charges?
[Community]
Is there a listing of the overage charges?
Can I backdate payments if I switch to a smaller plan?
[Community]
Currently, I am on a 4GB Share Everything plan.  I have my iPhone 5s on it and occasionally tether my iPad mini to the phone's Hotspot.  No streaming typically.  Just some web browsing. I typically use right around 2GB per month.  Sometimes a little under.  Sometimes just...
Can I keep my bill credit on my Device Payment Plan?
[Community]
If I start a DPP with this Black Friday deal ($18 bill credit per month) of $10 per month and break my phone, can I switch back to an old phone I already own without losing the $18 bill credit per month? I just want to make sure I wouldn't lose the $18 bill credit if I am forced to activate an old phone....
Discounts by Verizon Wireless
[General Information]
Learn about the discounts available to you on the premium products & services offered on the largest high-speed wireless network in America.
Does Everyone Have A Line Access Charge?
[Community]
Does everyone get a line access charge, mine is 40 dollars
Does m2m Calling Use My Minutes?
[Community]
as i am checking my use on the lines. i see that the people who are on verizon and i see it says Off Peak and m2m calling on the same numbers that on on verizon. why is this and is it using my minutes?
How Can I Tell If A Call Is Incoming Or Outgoing On My Bill?
[Community]
HOW CAN I TELL IF A PHONE CALL IS INCOMING OR OUTGOING ON MY BILL?
How Long Will It Take For Credit To Be Adjusted On My Bill?
[Community]
It says in the terms that I will be credited the monthly bill for my iPhone 7 I traded up for on black Friday. It also states the credits will take 2-3 cycles to apply. Will I be retro credited for the first couple cycles that I'm still paying cash for?
How can I view my usage from the previous cycle?
[Community]
How do I look at usage from the pervious cycle on a certain line?
How do I access message data from last month's bill?
[Community]
How do I access message data from last month's bill?
How do I find my un-billed call log?
[Community]
HOW DO I find the unbilled call log on line?
How is the Time shown for calls on my bill determined?
[Community]
What is the time shown on my bill when calls and texts are made. Is it based on time zone the phone is in or where it is base. John
How long will it take for an employee discount to appear on my bill?
[Community]
How long does it take for Verizon to approve your discount by submitting your paystub on line? I submitted my paystub on 4/17 and it's still pending.
How much will Verizon charge me for a cracked screen?
[Community]
i am upgrading from a galaxy s4 to an s6 edge, and verizon is making me send my old s4 back because it has been less than 2 years since i got it. the s4 has a cracked screen. how much will verizon charge me for the cracked screen?
Is my bill for the previous month?
[Community]
My contract ends March 19. But my bill will be ready March 14. Is this bill for the previous month or is it for the upcoming month. Would I have to call verizon to cancel my service on the 19th. Or can the carrier I'm going to do that for me. I don't want to pay my bill if I'm not going to use it much...
Is this a phishing email?
[Community]
Got an Email today from what looks like Verizon that says they tried to use my CC to pay may bill and it was declined. Don't pay by CC so loos like scam to me! Be aware!
Understanding Your Verizon Bill
[PDF]
Learn about your Verizon Wireless bill, including account charges and credits, shared usage, monthly charges and more.
What Are Usage And Purchase Charges On My Bill?
[Community]
I noticed that my bill went up by about $2 or so this month. No big deal, but I was curious as to why, so I noticed there was about a $2 charge under "usage and purchase charges." That category doesn't show up under any of my old bills. Neither my wife (the only other person on my plan) nor I know what...
What are the changes in the fees when I move to another state?
[Community]
does anyone have a history of how your bill changed after to moving from 1 state to another?
What happens to your bill when you are done paying for your phone?
[Community]
Hi there,I have a more everything account (30GB) with 5 smartphones on monthly payments on their purchase.  I will be done paying for 3 of those phones (monthly payment) shortly.  How will this affect my bill?  Am I better off changing over to the New Verizon plan?
What is CL DELIVER?
[Community]
Can I finally get a clear answer on what CL DELIVER means on my bill every month? Seem to just get unclear and confusing answers. I just looked and there were calls placed from my home earlier today and throughout last month that it say CL DELIVER....what's weird is a call was made one minute...second...
What is the $15 usage fee?
[Community]
I have a $15 megabite usage charge on my bill, what is this for?
What is the line access fee?
[Community]
what is Line Acess Fee ?
What is the monthly mobile protection charge I see on my phone?
[Community]
What is the monthly mobile protection plan I see on my phone?
What time of day will my data roll to the new period?
[Community]
Today is the end of my billing period and I am pushing my data limit.  What time of day (and time zone) does it roll to the new billing period?
When Will My iPhone Credit Show Up On My Bill?
[Community]
I traded phone and got approval for $650 credit. When and how will this show up on my bill? Thanks.
When my contract is up will my bill become due immediately?
[Community]
When I switch does my bill become due immediately? If I don't pay off the full balance when its due is there a late fee?
Where Can I Find My Account Number On My Bill?
[Community]
Where can I find my Account Number on my Bill?
Where on my bill can I see my employee discount?
[Community]
Please show me on my bill where I am getting credit for my work discount?
Why Am I Not Seeing My Autopay Discount?
[Community]
I just switched to the new unlimited plan from the L plan, but I am not seeing the $5.00 autopay discount that I was told I would get. My autopay is set up with my checking account, so no issue there. Paper billing is already set up as well.
Why Don't All My Devices Have The Same Access Fee?
[Community]
I have 5 devices on my plan, why do 3 devices have 20 dollar access fee and 2 have 40 dollar access fee? shouldn't all devices have the same access fee?
Why are my access charges different on different devices?
[Community]
my access charge is 40 dollars on my S6, but only 20 dollars on my other smartphone. Why ?
Why are there reconnect fees?
[Community]
On my last bill I have a reconnect fee on each of my phone lines. I was late, but made the payment before the phones were ever disconnected--so why is that fee on my account?
Why didn't I see a credit on my first bill?
[Community]
I have had my new phone and plan for less then twenty four hours and now see I owe $105. One day? After reading everything about billing I'm still confused how signing up for a plan that would (total) $55 plus tax per month, how it became $105 due now. I also don't see my billing credit of $100 that Walmart...
Why do I see a negative number in my Verizon?
[Community]
I went to pay my phone bill on my Verizon  account after I did it showed a negative with the numbered  amount I paid in green what is that I went to pay it again it just added that to it still in negative verizonwireless-admin
Why do I see picture or video messages on my bill?
[Community]
Under the "Messages" tab on my bill as I look through the itemized part I'll see "Picture/Video" at various times of the day, but there are no pictures or videos showing up on the device it shows that it was texted to.  Could it be misidentifying a text or an iMessage as a picture or video? ...
Why do zeros show up as a phone number on my bill?
[Community]
how come all zeros show up on my bill only on certain numbers under my husbands account?  I never have zeros under my accout
Why don't I see the employee discount on my bill?
[Community]
I sent my email verification from my employer last month, but I don't see my discount on my bill, why?
Why has a number I regularly text stopped showing up on my bill and usage log?
[Community]
A number that is a regularly texted number has suddenly stopped showing up on my bill and usage log. I am confused about why this is happening and is there a way to fix it?
Why was I billed for a month before I started with Verizon Wireless?
[Community]
My wife and I started a Verizon Wireless account for two smart phones with 6GB shared data on January 19 - just over one month ago. I just received an e-mail saying my bill was ready.  When I went to log in, I saw the following: Bill Period: December 20, 2013 - January 19, 2014 - Balance...
Will I Be Charged A Late Fee For Not Paying My Bills On Time?
[Community]
What is the late fee? I always pay my bill 2-3 days after the due date because I don't get paid until then, and have never had a late fee, I've been a customer since about 2003 and the other day I received an email for the First time ever, stating that my due date is coming up and to remember to pay to...
Will I Be Charged For Usage If I Erase The Texts After Sending?
[Community]
If is send a text message, mobile to mobile, and then later decide to erase/delete the sent message, does it still show up in the total message count?
Will I be charged a billing fee?
[Community]
I can get a better price for my residential service  but I will not be able to get One-Bill from Verizon on this new price.  If I switch to new bill will I be charged a billing fee from Verizon Wireless since they will have to bill me each month - I will set up as paperless and auto pay as I...
Will I have to pay tax on the full price of a discounted device?
[Community]
I recently purchased and iPhone 7 plus to upgrade from my 6. Going through the process, the entire time the system told me I owe $30 for the upgrade fee only, and with tax and whatever else it came out to $40.02 when I paid online. Today I find out that it was actually $78, $48 of which is sales tax....
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
[Community]
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
Will my service be disconnected if I only pay part of my bill?
[Community]
Say my bill is 150 could I pay a 125 and still have service just wondering
Will the Caller Name ID show up on my bill?
[Community]
Will the name of the caller show up on my phone bill as it shows up on my caller id screen on my phone?  Example: Phone bill shows the number you get a call from, instead will it show their name?
Would I pay the same amount if I switched to the Medium Plan?
[Community]
I get some sort of discount on my current 50 dollar plan of  3 GB  and end up paying 41.50. Would I end up paying 41.50 per month if I switch to the Medium plan?

Online Bill

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
How Can I Pay Off My Device Online?
[Community]
how do i payoff a device online?
How Do I See My Bill Online?
[Community]
I Can't find the area to see what I'm being charged for online.
How can I see the charges for my monthly bills?
[Community]
Since I have gone paperless, how can I view the individual charges for each phone on my account for the 2016 year?
How do I change the credit card on my account?
[Community]
I need to change my credit card number
How do I compare my data usage to previous months?
[Community]
I used to be able to monitor the usage on my account across 6/9/12 months.  Since they've instituted this new "summary" billing I can't find any of this information - only how many minutes I have left until the end of the month (not helpful).  How do I find the usage data that is comparable...
How do I see my full bill?
[Community]
I need to see my full bill
How do I see my whole bill?
[Community]
I would like to view the whole bill from purchase of phones with line fees and data from the day that I got my contract.
How do I separate the bills for the family?
[Community]
I would like to separate the bill.  He on one bill, myself and the kids on another (4 numbers). How can I make this happen?How do I separate the bill for the family? My husband on one Bill and myself and the kids on another?
How do I view my November invoice detail?
[Community]
My November 2016 amount due has been posted for 2 weeks but the invoice detail is not available.  How do I get my detailed invoice?  I want to view this before the due date of December 15.
Is it possible to see bills and usage from 5 months ago?
[Community]
is it possible to go back and see bills and useage from 5 months ago till present
Is it possible to view my payment history further back than 12 months?
[Community]
Is it possible to view my payment history further back than 12 months?
When Will I receive my Bill?
[Community]
When are bills received, is it before the end of a billing cycle or at the end of the month?
When looking at my call log, what does "CL Deliver" mean?
[Community]
When looking at my call log, what does "CL Deliver" mean?
Where Can I Find The Recipt For My Purchased Device?
[Community]
can you tell me where we  purchased our phone? I thought my husband paid for that phone upfront
Where can I find a copy of my text, data and call record from January 2016?
[Community]
Need a copy of my usage from January 2016 with specific times sent/received for texts, calls and data usage if that's possible. A police officer gave me a citation for "using my phone" while driving and I definitely wasn't, I hope to be able to show this from my usage records. Where can I find this? Thanks!...
Why am I no longer receiving a printed monthly bill?
[Community]
Why am I no longer receiving a printed monthly billing?  The billings stopped about 6 mos ago and those were our prompts to pay the bill.
Why am I not receiving an email each month when my bill is generated?
[Community]
Why am I not receiving an email each month when my bill is generated?  My email address is correct and I am signed up for paperless billing.
Why am i not able to view message history on my bill?
[Community]
I have 5 devices under my account. I am not able to view my message history under view my bill. I called 2 days ago and Verizon support said it is down, try in an hour. Well, that was 2 days ago and still can't. What is the deal? Verizon sure was able to charge me $386 correctly for the bill.
Why can't I view my usage history?
[Community]
Can't view my usage details on last month's bill.
Why do past bills in My Verizon show the "Pay Now" button?
[Community]
I like doing business online, and My Verizon has a very good interface. I do have a question, though. When I look at past bills in My Verizon, the "Pay Now" button is still active. Is there a reason why? Should it not indicate that bill was paid? My feeble mind was a bit confused! ;o)Thank you!
Why hasn't my new bill appeared yet?
[Community]
Usually a new bill populates by now (due date was back on the 8th), but when I logged in to see if I could go ahead and pay my bill, I got an alert saying my next bill will be available on March 16. Why is that? Will I end up paying for an extra month of service? All help is appreciated!

Paper Bill

Understanding Your Paper Bill
[Video]
This video details the Verizon Wireless paper bill option and how to interpret all of the data.
Length: 2:07
Can I receive a paper bill for my prepaid phone?
[Community]
My driver's license is expiring soon, and I'm wondering if I can get a bill for my prepaid phone, to use as proof as address.  I have no other bills in my name, and cannot have any of the household bills changed into my name either.  My phone bill is my really my only hope. 
How do I separate the bills for the family?
[Community]
I would like to separate the bill.  He on one bill, myself and the kids on another (4 numbers). How can I make this happen?How do I separate the bill for the family? My husband on one Bill and myself and the kids on another?
When Will I receive my Bill?
[Community]
When are bills received, is it before the end of a billing cycle or at the end of the month?

Paper-free billing

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
How to Set Up Auto Pay
[Video]
When you sign up for Auto Pay through My Verizon, you can ensure your payment is on time each month. Watch this video to see how to set up Auto Pay.
Length: 1:52
How to Pay Your Bill Online - Video
[Video]
Learn to pay your bill online with My Verizon or your personal bank's website.
Length: 2:09
Paper-free Billing FAQs
[FAQs]
Find out more about our paper-free billing option in order to reduce clutter and simplify how you view your monthly Verizon Wireless bill.

Paperless Billing

How do I enroll in Paper-free Billing?
[Community]
How do I enroll in the paperless billing program . I hear there is an additional 3% discount above our corporate discount. I enjoy saving our renewable resources,vnot to mention my garbage bill.
Why am I no longer receiving a printed monthly bill?
[Community]
Why am I no longer receiving a printed monthly billing?  The billings stopped about 6 mos ago and those were our prompts to pay the bill.

Streamlined Billing

Streamlined Billing for Business FAQs
[FAQs]
Learn about different billing options for your business and how you can reduce paper usage.
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