Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Charges on the Bill

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. See a bill summary, charges by line, and usage details for specific lines. View up to 18 months of past charges.
How to Pay Bill FAQs
[FAQs]
Save time by paying your bill in My Verizon. Establish a recurring payment with Auto Pay, or set up a promise to pay.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
# Features FAQs
[FAQs]
Information about # functions or shortcuts from Verizon Wireless that make it easy to check your balance or usage and make payments over the phone.
My Verizon Alerts & Notifications FAQs
[FAQs]
Learn about setting up and managing alerts in My Verizon for your account.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
Taxes and Surcharges Estimator
[Online Tool]
Our Tax and Surcharge Estimator lets you view an estimate of your tax rates and surcharges based on your location and type of device.
Arbitration and Mediation FAQs
[FAQs]
Information about arbitration and mediation for disputes with Verizon Wireless.
Am I eligible for a corporate discount on a more everything share plan?
[Community]
Hi i recently switched over to verizon and signed up for the more everything plan including 10gb of data and 2 lines of service. I brought devices over, so i am currently receiving a 25$ discount per line for "month to month" service. My corporate discount was validated in late January, and im now being...
Are charges on my bill for the upcoming month or previous month?
[Community]
This may seem like a dumb question but is your Verizon bill each month for the upcoming month or the prior month's usage?
Auto payment was not working for Jan payment. Who should I contact?
[Community]
Suddenly autopayment was skipped for Jan 2014.  And I see $5 late fee on Feb bill.  What happened?My autopay is set for Bank checking account  and I don't see any notices.
Billing Disputes
[General Information]
Learn the information you will need before you contact Verizon Wireless about a billing dispute.
Can I backdate payments if I switch to a smaller plan?
[Community]
Currently, I am on a 4GB Share Everything plan.  I have my iPhone 5s on it and occasionally tether my iPad mini to the phone's Hotspot.  No streaming typically.  Just some web browsing. I typically use right around 2GB per month.  Sometimes a little under.  Sometimes just...
Can I bill accessories to my account?
[Community]
Can I bill accessories to my account and be paid for by my deposit refund.?
Can I keep my bill credit on my Device Payment Plan?
[Community]
If I start a DPP with this Black Friday deal ($18 bill credit per month) of $10 per month and break my phone, can I switch back to an old phone I already own without losing the $18 bill credit per month? I just want to make sure I wouldn't lose the $18 bill credit if I am forced to activate an old phone....
Can a Fios and a wireless account be combined onto one bill?
[Community]
Just wondering! I don't see anything on My Verizon to set this up myself.
Discounts by Verizon Wireless
[General Information]
Learn about the discounts available to you on the premium products & services offered on the largest high-speed wireless network in America.
Does verizon charge you for 411 calls?
[Community]
I too am new to Verizon, received my 3rd bill this week, and could not, initially, identify the charge of $ 1.99 under "voice".It is in fact a charge for having called 411. I think that equates with gas stations charging you for air.I will NEVER again dial 411 from my Verizon phone.
How Long Will It Take For Credit To Be Adjusted On My Bill?
[Community]
It says in the terms that I will be credited the monthly bill for my iPhone 7 I traded up for on black Friday. It also states the credits will take 2-3 cycles to apply. Will I be retro credited for the first couple cycles that I'm still paying cash for?
How do I access message data from last month's bill?
[Community]
How do I access message data from last month's bill?
How do I know if I have Asurion insurance for my cell phones?
[Community]
Do I have Asurian insurance for my cell phones?
How do I know if a credit has been added to my bill?
[Community]
 Does this mean I have an extra 56.07 in my account or is that what I still need to pay?
How do I see specific charges and credits for one of my lines?
[Community]
How do I figure out what specifically are the charges under vzw and other charges and credits?
How long will it take for an employee discount to appear on my bill?
[Community]
How long does it take for Verizon to approve your discount by submitting your paystub on line? I submitted my paystub on 4/17 and it's still pending.
How much does Verizon charge for data overages?
[Community]
I am currently 3.3 gb over on my plan (I use the 4g wifi unit).  I cannot find what Verizon charges for overage.  Can anyone answer this for me? I just need to know what Verizon charges for going over on a data plan.  I am 3.3 gb over.  Thanks
How much will I be charged for a data overage?
[Community]
When my data is close to going over, I have been prompted that I purchase additional Gigs at $15 each or $20 for 5 gigs.  If I do nothing and let the overage occur, is the cost $15/gig until my monthly data reset date?  Or is there an additional charge?  Thanks.
How much will Verizon charge me for a cracked screen?
[Community]
i am upgrading from a galaxy s4 to an s6 edge, and verizon is making me send my old s4 back because it has been less than 2 years since i got it. the s4 has a cracked screen. how much will verizon charge me for the cracked screen?
If I upgrade my data plan and chose the back-date option, will I have to make another payment?
[Community]
Im close to going over my data, and am currently on the 3GB $60 plan. That no longer exists and I have the option to upgrade to the new 4GB plan (same price). I HAVE ALREADY PAID THIS MONTH, but have 4 days left till reset. If I upgrade and choose the back-date option, will my current payment status transfer...
Is my bill for the previous month?
[Community]
My contract ends March 19. But my bill will be ready March 14. Is this bill for the previous month or is it for the upcoming month. Would I have to call verizon to cancel my service on the 19th. Or can the carrier I'm going to do that for me. I don't want to pay my bill if I'm not going to use it much...
Is the billing period the same every month?
[Community]
As we try to get the most out of our new iPhone 6's on d Shared Family Plan, the data usage is a BIG deal. The TXT messages from Verizon are helpful to keep us aware of data usage. Does the plan reset on the same day each month? Are monthly resets on Dec. 26th. . . will it always be the 26th?
Is there a Charge for receiving international calls?
[Community]
Is there a charge on calls received from other countries?L
Is there a grace period before a late fee is applied after the due date?
[Community]
Is the grace period 5 days before a late fee is applied after the "due date"?
Is this a phishing email?
[Community]
Got an Email today from what looks like Verizon that says they tried to use my CC to pay may bill and it was declined. Don't pay by CC so loos like scam to me! Be aware!
Understanding Your Verizon Bill
[PDF]
Learn about your Verizon Wireless bill, including account charges and credits, shared usage, monthly charges and more.
What are the changes in the fees when I move to another state?
[Community]
does anyone have a history of how your bill changed after to moving from 1 state to another?
What is CL DELIVER?
[Community]
Can I finally get a clear answer on what CL DELIVER means on my bill every month? Seem to just get unclear and confusing answers. I just looked and there were calls placed from my home earlier today and throughout last month that it say CL DELIVER....what's weird is a call was made one minute...second...
What time of day will my data roll to the new period?
[Community]
Today is the end of my billing period and I am pushing my data limit.  What time of day (and time zone) does it roll to the new billing period?
When Will My iPhone Credit Show Up On My Bill?
[Community]
I traded phone and got approval for $650 credit. When and how will this show up on my bill? Thanks.
When does my billing cycle reset?
[Community]
My plan cycle ends on the third,  what time of day does it end, I am close to my data limit, what time do I go on my next month's data allotment?
When my contract is up will my bill become due immediately?
[Community]
When I switch does my bill become due immediately? If I don't pay off the full balance when its due is there a late fee?
Where on my bill can I see my employee discount?
[Community]
Please show me on my bill where I am getting credit for my work discount?
Why am I still being charged if my service is suspended?
[Community]
I suspended service on one of my devices.  I don't see a difference in my bill.  Why?
Why did my Bill go over?
[Community]
My monthly plan is @ $80/m.I got a bill for $107 this month.I kept my subscription suspended for a month.How do I get a written explanation of the $27 extra on my bill?Manik
Why didn't I see a credit on my first bill?
[Community]
I have had my new phone and plan for less then twenty four hours and now see I owe $105. One day? After reading everything about billing I'm still confused how signing up for a plan that would (total) $55 plus tax per month, how it became $105 due now. I also don't see my billing credit of $100 that Walmart...
Why do I keep getting recurring data charges at the same times?
[Community]
I would like to know why, for the past 4 days, one of the phones on our plan suddenly shows data charges occurring at 1:13am, 7:13am, 1:13pm and 7:13pm. Every day, same times, different data amounts. The user of this phone knows of no reason this should be happening.
Why do I see a negative number in my Verizon?
[Community]
I went to pay my phone bill on my Verizon  account after I did it showed a negative with the numbered  amount I paid in green what is that I went to pay it again it just added that to it still in negative verizonwireless-admin
Why do I see messages from 000-004-0404 on my bill?
[Community]
I see a lot entries for messages from the number, 000-004-0404, on my bill when I view it online.   I do not see these messages on my phone.  What's the deal?
Why do I see picture or video messages on my bill?
[Community]
Under the "Messages" tab on my bill as I look through the itemized part I'll see "Picture/Video" at various times of the day, but there are no pictures or videos showing up on the device it shows that it was texted to.  Could it be misidentifying a text or an iMessage as a picture or video? ...
Why don't I see the employee discount on my bill?
[Community]
I sent my email verification from my employer last month, but I don't see my discount on my bill, why?
Why has a number I regularly text stopped showing up on my bill and usage log?
[Community]
A number that is a regularly texted number has suddenly stopped showing up on my bill and usage log. I am confused about why this is happening and is there a way to fix it?
Why is there no employee discount on my first bill?
[Community]
I have been notified approval for my employee discount but it is not reflected in my bill.  Has anyone else encountered this?
Why was I billed for a month before I started with Verizon Wireless?
[Community]
My wife and I started a Verizon Wireless account for two smart phones with 6GB shared data on January 19 - just over one month ago. I just received an e-mail saying my bill was ready.  When I went to log in, I saw the following: Bill Period: December 20, 2013 - January 19, 2014 - Balance...
Why won't the employee discount show up on my bill?
[Community]
My account was verified to be eligible for a discount through my employer,  but the discount doesn't show up on my bill. Who can I contact?
Will I Be Charged A Late Fee For Not Paying My Bills On Time?
[Community]
What is the late fee? I always pay my bill 2-3 days after the due date because I don't get paid until then, and have never had a late fee, I've been a customer since about 2003 and the other day I received an email for the First time ever, stating that my due date is coming up and to remember to pay to...
Will I Be Charged For Usage If I Erase The Texts After Sending?
[Community]
If is send a text message, mobile to mobile, and then later decide to erase/delete the sent message, does it still show up in the total message count?
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
[Community]
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
Will Verizon refund my early termination fee if I reactivate service within 30 days?
[Community]
I recently switched from Verizon after over 10 years (had this line since high school). I've been gone less than a month. I didn't know about the More Everything Plan and the Discounts you get with Edge when I made the switch. Looking at what is now a much cheaper service with more stuff than I was getting,...
Will an employee discount be reflected on my next bill?
[Community]
I just validated my employee discount today and my bill is due in 9 days. Will my discount be on this bill or do I have to wait?
Will my service be disconnected if I only pay part of my bill?
[Community]
Say my bill is 150 could I pay a 125 and still have service just wondering
Would Verizon charge a cash processing fee if I pay in-store?
[Community]
Can Verizon charge money for trying to pay bill in cash?

Online Bill

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. See a bill summary, charges by line, and usage details for specific lines. View up to 18 months of past charges.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
Print Your Past Bills with My Verizon
[Video]
My Verizon is the answer to conveniently find and print your past Verizon Wireless bills. View your bills from the last 18 months ' 24 hours a day, seven days a week. Watch this video to see how easy it is.
Length: 0:30
Can I get a detailed bill?
[Community]
How do u view detailed messages on bill
How Can I Pay Off My Device Online?
[Community]
how do i payoff a device online?
How Do I See My Bill Online?
[Community]
I Can't find the area to see what I'm being charged for online.
How can I pay my bill when I am abroad and locked out of my account?
[Community]
I need to pay my bill for Verizon mobile number (I have the mobile phone number and the account number with me) but unfortunately all the methods require some form of login. Right now login is difficult because I've either been locked out of my account or my information hasn't been updated accurately. Either...
How can I view previously paid bills?
[Community]
I'm trying to find paid bills (preferably pdf's) on here. We no longer get paper bills and I need something itemized to show my employer for reimbursement.
How do I change the credit card on my account?
[Community]
I need to change my credit card number
How do I separate the bills for the family?
[Community]
I would like to separate the bill.  He on one bill, myself and the kids on another (4 numbers). How can I make this happen?How do I separate the bill for the family? My husband on one Bill and myself and the kids on another?
How do I view my November invoice detail?
[Community]
My November 2016 amount due has been posted for 2 weeks but the invoice detail is not available.  How do I get my detailed invoice?  I want to view this before the due date of December 15.
How do I view my bill?
[Community]
I am the account owner yet I have no say on what happens with my account and have no way of viewing my bill.
How do I view recent bills?
[Community]
How do I view all recent bills
How do you view a list of calls on your bill?
[Community]
how can u get a list of calls with phone numbers like they used to have on bills in the past?
Is it possible to view my payment history further back than 12 months?
[Community]
Is it possible to view my payment history further back than 12 months?
Is there a way for me to see my data usage by date?
[Community]
Is there a way for me to see my data usage by date?
When looking at my call log, what does "CL Deliver" mean?
[Community]
When looking at my call log, what does "CL Deliver" mean?
Where Can I Find The Recipt For My Purchased Device?
[Community]
can you tell me where we  purchased our phone? I thought my husband paid for that phone upfront
Where can I find a copy of my text, data and call record from January 2016?
[Community]
Need a copy of my usage from January 2016 with specific times sent/received for texts, calls and data usage if that's possible. A police officer gave me a citation for "using my phone" while driving and I definitely wasn't, I hope to be able to show this from my usage records. Where can I find this? Thanks!...
Why can't I view my usage history?
[Community]
Can't view my usage details on last month's bill.
Why do past bills in My Verizon show the "Pay Now" button?
[Community]
I like doing business online, and My Verizon has a very good interface. I do have a question, though. When I look at past bills in My Verizon, the "Pay Now" button is still active. Is there a reason why? Should it not indicate that bill was paid? My feeble mind was a bit confused! ;o)Thank you!
Will the content of messages I have sent show up on my bill?
[Community]
Does my actual messege show up on the bill or is it just the number

Paper Bill

Understanding Your Paper Bill
[Video]
This video details the Verizon Wireless paper bill option and how to interpret all of the data.
Length: 2:07
Can I receive a paper bill for my prepaid phone?
[Community]
My driver's license is expiring soon, and I'm wondering if I can get a bill for my prepaid phone, to use as proof as address.  I have no other bills in my name, and cannot have any of the household bills changed into my name either.  My phone bill is my really my only hope. 
How do I separate the bills for the family?
[Community]
I would like to separate the bill.  He on one bill, myself and the kids on another (4 numbers). How can I make this happen?How do I separate the bill for the family? My husband on one Bill and myself and the kids on another?

Paper-free billing

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. See a bill summary, charges by line, and usage details for specific lines. View up to 18 months of past charges.
How to Set Up Auto Pay
[Video]
When you sign up for Auto Pay through My Verizon, you can ensure your payment is on time each month. Watch this video to see how to set up Auto Pay.
Length: 1:52
How to Pay Your Bill Online - Video
[Video]
Learn to pay your bill online with My Verizon or your personal bank's website.
Length: 2:09

Paperless Billing

How do I enroll in Paper-free Billing?
[Community]
How do I enroll in the paperless billing program . I hear there is an additional 3% discount above our corporate discount. I enjoy saving our renewable resources,vnot to mention my garbage bill.
How do I sign up for Paper-free Billing?
[Community]
how do I go paperless billing

Streamlined Billing

Streamlined Billing for Business FAQs
[FAQs]
Learn about different billing options for your business and how you can reduce paper usage.
Can I make multiple payments towards my bill?
[Community]
Hi everyone! Just wanted to know if I can pay a bill for a specific month 2-3 different times before my due date? Like if the bill is $100 can I pay $50 this week then $50 next week? Thanks! It would really be a big help!
How do I see a less detailed version of my bill?
[Community]
please this is just too much paper as i prefer this over the paperless
My son wants to move his line to his own plan with Verizon. Will we have to pay an ETF on that line?
[Community]
I have four lines on our plan, one of which belongs to our now-adult son. If he drops off of my plan early but creates his own account with his existing number with Verizon, will there be an early termination fee?
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