Apple® iPad Air® 2 - Support Overview

Find device-specific support and online tools for your Apple iPad Air 2.

Filter all topics below.


Activation, Setup & User Guides

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

AirDrop

Apple® iPad® - Turn AirDrop On / Off

Here's how to turn AirDrop on or off to share your iPad's files with nearby Apple devices.

App Issues

Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows

If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.

Apple® Article - Trouble installing or updating iTunes for Windows

For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.

Apple App Store

Apple® iPad® - Sign In / Sign Out of App Store®

Here's how to sign in and out of the App Store on your iPad.

Apple® iPad® Air 2 Simulator: Changing Settings

Learn how to change the App Store settings on your iPad Air 2.

Apple® iPad® Air 2 Simulator: Downloading an App

Discover how to search for and download an app or widget in the Apple® App Store℠ on your iPad Air 2.

Apple® iPad® Air 2 Simulator: Uninstalling an App

A visual walkthrough for uninstalling an app or widget from your iPad Air 2.

Backup Assistant Plus

Backup Assistant℠ Plus - Tablets

Here's a list of tablets available with Backup Assistant Plus.

Camera, Photos & Videos

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Device Switch

BlackBerry - Device Switch - Apple® iOS

Here's how to use the Device Switch app to switch between from a BlackBerry device to an Apple iOS device.

Install Device Switch - Apple® iOS

Here's how to install the Device Switch app from the App Store on your Apple iOS device.

Field Force Manager

Download and Install Field Force Manager - Apple iOS

Here's how to install Field Force Manager on your Apple iOS device.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

Find My iPad

Apple® iPad® - Download and Install Find My iPad

If it's not present on the device, here's how to download and install the Find My iPad app.

Apple® iPad® - Find My iPad

Here's info for using the Find My iPad app.

Apple® iPad® - Turn Find My iPad On / Off

Here's how to turn the Find My iPad feature on or off.

Find My iPhone

Apple® Article - Find My iPhone Activation Lock

Here's a link to the Apple support article outlining how to turn activation lock on or off.

Apple® Article - iCloud®: Set up Find My iPhone

To set up Find My iPhone on your iOS device via iCloud and to determine if your device supports this function, view this info.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

App Updates - Apple® iOS

Here's how to check for app updates on your iPhone / iPad.

Apple® iPad® - Allow App Usage

If you'd like to allow access to apps or can't see app icons, view this info.

Apple® iPad® - Contact App Developers

Here's how to contact third-party app developers from your iPad.

Apple® iPad® - Download and Install Apps

Here's how to install third-party apps on your iPad.

Apple® iPad® - Restrict App Usage

If you'd like to restrict access to apps and hide app icons, view this info.

Apple® iPad® - Turn Background App Refresh On / Off

Here's how to let apps on your iPad refresh themselves in the background.

Apple® iPad® - Uninstall Apps

Here's how to remove or delete apps if your iPad is unresponsive, freezes or an app won't open.

Apple® iPad® - Update Apps

Here's how to manually update apps on your iPad.

Apple® iPad® - View, Open or Close Recently Used Apps

Here's how to view or close recently used apps on your Apple iPad.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Health

Health App - Apple® iPhone® - Add Health Data to Dashboard

Here's how to add health data (e.g., steps, workouts, etc.) to the dashboard of the Health app on your iPhone.

Health App - Apple® iPhone® - Create Medical ID

Here's how to add Medical ID info (e.g., allergies, medical conditions, etc.) to the Health app on your iPhone.

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Lost, Stolen or Damaged

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

Maps

Apple® iPad® - Add Layers (Maps)

Here's how to select Apple Maps layers on your iPad.

Apple® iPad® - Find Current Location (Maps)

Here's how to view your iPad's current location in Apple Maps.

Apple® iPad® - Find Driving Directions (Maps)

Here's how to get driving directions via Apple Maps.

Apple® iPad® Air 2 Simulator: Adding Map Layers

Find out how to add layers to Maps to view current traffic on your iPad Air 2.

Apple® iPad® Air 2 Simulator: Using Turn-by-Turn Direction

A visual guide on how to navigate to a location using Maps on your iPad Air 2.

My Verizon app

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Operating System & Software

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Siri

Apple iPad - Turn Siri On / Off

Here's how to turn Siri on or off for your iPad.

Apple® Article - Use Siri®

To obtain info about the features of Siri and how to use it, view this info.

Apple® iPad® - Manage Siri Settings

Here's how to set up Siri for your iPad and choose when it's available via voice commands.

Apple® iPad® Air 2 Simulator: Turning Siri On and Off

Learn how to turn Siri on and off with your iPad Air 2.

Apple® iPad® Air 2 Simulator: Using Siri

Discover how to get use Siri® on your iPad Air 2.

Apple® iPad® Air 2 Simulator: Using Siri Hands-Free

An interactive guide for how to use Siri handsfree on your iPad Air 2.

Software Issues

Apple Article - Restore your iOS device to factory settings

View this info for additional help with restoring your iOS device to factory settings.

Apple® iPad® - Perform a Device Restore via iTunes

A device restore may help with a blank or frozen screen, apps crashing or freezing, or other issues.

VZ Navigator

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Verizon Cloud - Apple® iPad® - Back Up Contacts

Here's how to back up your Apple iPad contacts using the Verizon Cloud.

Verizon Cloud - Apple® iPad® - Create a Profile

Here's how to create your profile in Verizon Cloud on your iPad.

Verizon Cloud - Apple® iPad® - Delete Shared Media

Here's how to delete shared media on Verizon Cloud with your iPad.

Verizon Cloud - Apple® iPad® - Install and Configure

Here's how to install Verizon Cloud on your iPad.

Verizon Cloud - Apple® iPad® - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Apple iPad.

Verizon Cloud - Apple® iPad® - Manage Music

Here's how to manage your music on your iPad via Verizon Cloud.

Verizon Cloud - Apple® iPad® - Manage Photos / Videos

Here's how to manage photos on your iPad with Verizon Cloud.

Verizon Cloud - Apple® iPad® - Manage Settings

Here's how to manage your backup settings on Verizon Cloud with your iPad.

Verizon Cloud - Apple® iPad® - Restore Content

Here's how to restore content using Verizon Cloud on your iPad.

Verizon Cloud - Apple® iPad® - Restore and Download Photos / Videos

Here's how to restore and download photos on your iPad via Verizon Cloud.

Verizon Cloud - Apple® iPad® - Sync Media

Here's how to sync photos and videos with Verizon Cloud from your iPad.

Verizon Cloud - Apple® iPad® - Uninstall Cloud

Here's how to remove the Verizon Cloud app on your iPad.

Verizon Cloud - Apple® iPad® - View Storage Meter / Upgrade Memory

Here's how to check your Verizon Cloud storage space on your iPad.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages (Message+)

Uninstall Verizon Messages - Apple® iPad®

To uninstall the Verizon Messages (Message+) app from your iPad view this.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Apple® iOS - Mute / Unmute Conversations

Here's how to mute or unmute a conversations when using Verizon Messages on your iOS device.

Verizon Messages - Apple® iOS - Redeem an eGift

Here's how to redeem an eGift via the Verizon Messages (Message+) app or another messaging app via your iPhone / iPad.

Verizon Messages - Apple® iOS - View an eGift Balance

To view an eGift balance from your Apple device via the Verizon Messages (Message+) app, see this info.

Verizon Messages - Apple® iPad® - Auto Receive Messages

To manage the auto receive message settings via the Verizon Messages (Message+) app on your iPad, view this.

Verizon Messages - Apple® iPad® - Create a Group

To create a group for messaging with the Verizon Messages (Message+) app on your iPad, view this info.

Verizon Messages - Apple® iPad® - Create and Send a Text Message

To send a message with the Verizon Messages (Message+) app on your iPad, view this info.

Verizon Messages - Apple® iPad® - Delete Messages

To delete messages from your iPad via the Verizon Messages (Message+) app, view this info.

Verizon Messages - Apple® iPad® - Download and Install App

Here's how to download and install the Verizon Messages (Message+) app on your iPad.

Verizon Messages - Apple® iPad® - Manage Auto Reply

To manage auto reply on the Verizon Messages (Message+) app on your iPad, view this info.

Verizon Messages - Apple® iPad® - Message Settings

To manage message settings from your iPad via the Verizon Messages (Message+) app, view this.

Verizon Messages - Apple® iPad® - Pair Devices

Here's how to pair devices with the Verizon Messages (Message+) app on your iPad.

Verizon Messages - Apple® iPad® - Send a Data eGift

Here's how to send a Data eGift with the Verizon Messages (Message+) app on your iPad.

Verizon Messages - Apple® iPad® - Send a Message with Contact Card

To send a contact card message from your iPad via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPad® - Send a Message with Picture

To send a picture message from your iPad via the Verizon Messages (Message+) app, view this.

Verizon Messages - Apple® iPad® - Send a Message with Postcard Attachment

To send a postcard attachment from your iPad via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPad® - Send a Message with a Collage Attachment

Here's how to send a message with a picture collage from your iPad via Verizon Messages (Message+).

Verizon Messages - Apple® iPad® - Send a Message with a Glympse Attachment

To send a Glympse message from your iPad via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPad® - Send a Message with a Places Attachment

To send a message with an attachment from your iPad via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPad® - Send a Message with a Video Attachment

Here's how to send a video message from your iPad via Verizon Messages (Message+).

Verizon Messages - Apple® iPad® - Send a Message with a Yahoo Search Attachment

Here's how to send a message after doing a Yahoo search from your iPad via Verizon Messages (Message+).

Verizon Messages - Apple® iPad® - Send a Message with an Emoji Attachment

To send a message with an emoji from your iPad via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPad® - Send/Re-send an eGift

Here's how to send or re-send an eGift from your iPad via the Verizon Messages (Message+) app.

Verizon Messages - Apple® iPad® - Text Message Notification Settings

To see the message notification settings you can send from your iPad via Verizon Messages (Message+), view this.

Verizon Messages - Apple® iPad® - Turn Off Auto Reply

To disable Auto Reply via the Verizon Messages (Message+) app on your iPad, view this.

Verizon Messages - Apple® iPad® - Turn On Auto Reply

To enable Auto Reply via the Verizon Messages (Message+) app on your iPad, view this.

Verizon Messages - Apple® iPad® - View / Disconnect Paired Devices

To view or remove devices from the Verizon Messages (Message+) app on your iPad, see this info.

Verizon Messages - Apple® iPad® - View Text Messages

To view a message with the Verizon Messages (Message+) app on your iPad, view this info.

iCloud

Apple Article - How to back up your Apple devices

Here's how to back up your Apple device so you'll have a copy of your info if your device is lost or damaged.

Apple® Article - Manage your iCloud® Storage

Here's a link to an Apple support page that gives you info on how to manage iCloud storage.

Apple® Article - iCloud®: Set up Find My iPhone

To set up Find My iPhone on your iOS device via iCloud and to determine if your device supports this function, view this info.

Apple® Article: iOS - Set Up iCloud®

Here's how to setup iCloud on your Apple device.

Apple® iPad® - Add an iCloud® Email Account

Here's how to add an iCloud email account to your iPad.

Apple® iPad® - Delete iCloud® Account

Here's how to remove an iCloud account from your iPad.

Apple® iPad® - Manage iCloud® Backup Options

Here's how to manage backup options for your iCloud account.

Apple® iPad® - Turn iCloud® Backup On / Off

Here's how to turn the iCloud backup feature for your iPad on or off.

Apple® iPad® - Upgrade iCloud® Storage Space

Here's how to change your iCloud storage plan from your iPad.

Apple® iPad® - iCloud® - Add a Family Member

Here's how to add a family member to iCloud via your iPad.

Apple® iPad® - iCloud® - Remove a Family Member

Here's how to remove a family member from iCloud via your iPad.

Apple® iPad® - iCloud® - Set Up Family Sharing

Here's how to set up family sharing in iCloud.

Apple® iPad® - iCloud® Settings

Here's info on iCloud settings for your iPad.

Find My iPhone® - Remove Find My iPhone via iCloud®

Here's how to remove Find My iPhone from the iCloud website.

iMessage

Apple® Article - iOS: Using Messages

Here's some info on using iMessage on your iOS device.

Apple® iPad® - Turn iMessage® On / Off

Here's how to turn iMessage on or off for your iPad.

Turn iMessages Alerts On / Off - Apple® iOS

Here's how to hide iMessage alerts on your Apple device.

iTunes

Apple Article - How to back up your Apple devices

Here's how to back up your Apple device so you'll have a copy of your info if your device is lost or damaged.

Apple Article - If you can't back up or restore your iOS or iPadOS device to a computer

If you see an alert message when you're backing up your iPhone or iPad, view this info.

Apple Article - If your computer doesn't recognize your device

If you don't see your device in when you connect your iPhone or iPad to your Mac or Windows PC, view this info.

Apple Article - Restore your iOS device to factory settings

View this info for additional help with restoring your iOS device to factory settings.

Apple Article - Sync your iPhone, iPad, or iPod using your computer

Here's how to use your Mac or PC to sync media (e.g., movies, music, etc.) on your iPod, iPhone, or iPad.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article - Download Past Purchases

Here's how to download past purchases from the iTunes and App Stores to your desired iOS device.

Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows

If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.

Apple® Article - Latest iTunes Version

Here's how to ensure you have the latest version of iTunes and access the latest download if not.

Apple® Article - Syncing your iPhone or iPad with iTunes

Here's how to find instructions on using iTunes to sync the content on your iPhone or iPad.

Apple® Article - Trouble installing or updating iTunes for Windows

For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Apple® iPad® - Perform a Device Restore via iTunes

A device restore may help with a blank or frozen screen, apps crashing or freezing, or other issues.

Apple® iPad® - Wi-Fi Sync with iTunes®

Here's how to use Wi-Fi sync with an iPad and a computer to allow wireless backup and sync to iTunes.

Download and Install iTunes - Windows

Here's how to download and install iTunes using a Windows-based computer.

Sign In/Sign Out - iTunes

Here's how to sign in to or out of iTunes on a Mac or Windows computer.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

iTunes System Requirements

View this info on system requirements for iTunes on a Mac or Windows computer.