Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Apple Watch Series 3 Support
[General Information]
Support page for the Apple Watch Series 3.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Create Apple ID - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]
Can I Use a Unlocked Sprint iPhone 6?
[Community]
I would like to switch to verizon and Im just confused about one thing. Can I use my iPhone 6 that would be unlocked from sprint? Ive read you could and couldnt everywhere. And if I could, would there be a drawback? Ive also read that the new CMDA LTE Phones CAN be used on other carriers(Unlocked of Course)...
Do I need to charge my iPhone 6 as I am activating it?
[Community]
Do I begin my iPhone6 activation by just turning on the phone, or should it be plugged in (as if charging?)Is it a smooth transition from the the iPhone5, or are there things I should know?
Do I need to remove the SIM card from my iPhone 5 to activate my iPhone 6?
[Community]
in order to activate my new iphone 6  I need to remove the old sims from my iphone 5s?
How do I activate my device with my current phone number?
[Community]
my daughter in law just upgraded to an IPhone 7 plus and she gave me her iPhone 6.  How do I go about registered this phone with my phone number?  I currently have an iPhone 4.  Thanks!
How do I activate the device I just received?
[Community]
Just got my phone from my insurance, but it needs to be activated
How would I switch from an iPhone 6 to an LG G4?
[Community]
I want to sell my iPhone on eBay, and buy an LG G4. I would remove the sim card before selling, and put it into the LG G4 after buying it on eBay. Would I need to do anything  in-between like call Verizon to let them know I was transferring the SIM? I have a more everything plan and i am still under...
Is my iPhone 6 compatible on Verizon's Network?
[Community]
I have a iPhone 6 (a1586) that I bought straight from the from the Apple Store, unlocked. I'm currently on Straight Talk's Verizon network but I've been thinking of switching back to Verizon. Am I able to do that with my phone? I really don't want to buy a new phone since this one is only about 4 months...
What are the activation fees for an upgrade from an iPhone 5 to an iPhone 6?
[Community]
Nyma asked Verizon Wireless: Q: What are the activation fees for an upgrade from an iPhone 5 to an iPhone 6? A: Oh boy! I'm happy you're getting he iPhone 6. Upgrading is always exciting. Here is all the information you'll need about the activation fee. https://www.verizonwireless.com/support/wireless-service-checklist-faqs/-...

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Turn 4G LTE On / Off - Apple® iPhone®
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 6 Plus.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Can an iPhone 6 battery be replaced?
[Community]
Can a IPhone 6 battery be replaced?
Is The iPhone 6 Battery Removable?
[Community]
Can the battery in the iPhone6 be removed?  Mailing in for Trade In Promotion.
Why won't my device charge fully?
[Community]
I have an iPhone 6 and this morning it quit charging at 98% and it will not charge anymore.  Although the charger is connected the battery life keeps going down.  Any advice on how to fix this? Thank you!

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 6 Plus with your Bluetooth device.
How can I get my iPhone 6 to pair with my Honda CRV?
[Community]
I traded my iPhone 5c with a iPhone 6 and now I can't pair it with my 2013 Honda Cr-V.  any way I can do that?
How do I know which vehicles my iPhone 6 Bluetooth is compatible with?
[Community]
How can I findout about the compatibility between the iPhone 6 and certain vehicles, and the hands free connectivity in those vehicles? I am interested in the iPhone 6 but have several meetings that have to call into for work.  Where can I find out about the compatibility with iPhone 6 and if...
How do I stop my iPhone from pairing with an apple watch?
[Community]
How to cancel pairing I phone with Apple watch which I don't have on Bluetooth?

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone®
[Device-Specific Instructions]

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Voice Roaming - Apple® iPhone®
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 6 Plus to make a call.
Can I Make Calls While In Thailand?
[Community]
I am adding Travel Pass for my trip to Thailand. Will I dial my calls back to the US AND within Thailand as if they were international calls?  I have an iPhone 6 plus.  Tnx
Can I make calls on my iPhone 6 from Europe?
[Community]
Can I call on my IPhone 6 from Europe?
How can I see all the incoming calls on my device for a specific date?
[Community]
Can I obtain incoming calls from my Verizon or Iphone 6 Plus cell phone. How can I retrieve my incoming calls for march 1st? 2016
How do I cancel call forwarding?
[Community]
How to cancel call forwarding
How do I dial when I am in Canada?
[Community]
How do I dial when In Canada
How do I disable calling and data while traveling?
[Community]
Visiting Caribbean on cruise ship. Don't want an International plan. Only want to use WiFi to check email. How can I make sure I don't accidentally incur voice/data roaming charges.
How do I merge calls?
[Community]
I am having issues when merging a call.I use my phone for business and when a call comes in and I want to send it to a coworker I have issues. I mute myself, add another caller and if the other caller does not pick up I cannot get back to the original caller.I could just patch the original caller...
Is it possible to get two phone numbers on the same phone?
[Community]
Is it possible to add an additional phone number to the same mobile device? ( iPhone 6 )
Voice Dial - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Why are phone lines from same account receiving one another's calls?
[Community]
Anyone have this happen, know why or how to fix it?  We have 4 lines on 1 account.  3 lines recently upgraded to new Iphones.  Since the upgrade, an incoming call to 1 line will also ring on one of our other lines.  This is not messages or face time- phone calls only and not all the...
Why can't I call the U.S. from St. Maarten?
[Community]
Have iphone6 and Verizon $10/day travel pass.  Am in St Maarten-Dutch.  Receive phone calls and texts but can't call US back.  Use plus sign then 1 and 10digit number.  Get 3 beeps then nothing.  What's wrong?
Why can't I use data while on a call?
[Community]
Why i cannot access anything while in a phone call even the cellular option has boice and data selected
Why do my calls go to voicemail immediately?
[Community]
All of my calls go immediately to voicemail.  How do I fix this?  iPhone 6Plus.

Camera, Photos & Videos

Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Play a Video - Apple® iPhone®
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 6 Plus camera.
Apple® iPhone® 6 Plus Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 6 Plus.
Camera Settings Support
[Device-Specific Instructions]
Why can't I view my e-mails and photos in landscape view?
[Community]
We just had a software update today.  However, now I'm unable to view my e-mails, videos, photos in the landscape view.  It stays in the upward view.  How can this be fixed. Thank you,Sarita
Why is my storage full?
[Community]
My phone keeps saying it's almost at full storage. It says that my photos and videos use 9.2gb but I only have 58 photos and 47 short videos. I have erased everything from the delete file also. What can I do?
Will I be charged extra if I take pictures while abroad?
[Community]
I was told that if I use my iPhone to tKe pics while visiting Erope (from USA) that I will incur charges.IS this true?  Are settings needed to be changed?

Contacts

Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 6 Plus without looking at it.
Apple® iPhone® 6 Plus Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 6 Plus.
How Do I Add New Phone Contacts?
[Community]
How do I add a phone number received on messenger to my regular phone contacts on Apple Iphone 6S?
How do I merge my iPhone contacts with my Google contact list?
[Community]
I somehow lost my address book and contact list.i visited a Verizon store yesterday and was unable to get contact list restored.  I was, however, able to find my old contact list on Google. How do I merge this list with my iPhone 6 Plus contact list?  Thank you,
How do I restore my contacts from the Verizon Cloud?
[Community]
I need help to restore contacts to my iPhone 6 from Verizon cloud.
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]
Why am I seeing someone else's contacts?
[Community]
Every time I do a backup on my contacts, all my husbands contacts show up in my list! I delete them and they show up again! My contacts are syncing with his also. I have looked in my settings, cannot find the reason.
Why are contacts from our new iPhone appearing on our old one?
[Community]
I have an iPhone 6 and husband just purchased an iphone6S. His contacts have loaded onto my phone. Also, I try to text him and the text is sent back to my phone.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone®
[Device-Specific Instructions]
Can I Use My iPhone 6 During My Trip To England?
[Community]
I am traveling by ship NY -England (Cunard Queen Mary 2) and afterward will spend 7 days in England - am I cleared to use my I Phone 6  for this trip?
Can we add data so we don't go over our limit for the month?
[Community]
My husband and I are getting close to our 10G limit for our iPhone 6+. Am I able to add some data so we don't go over just for the month? I accidentally turned off my wifi so that's the only reason we are even close to over, we won't need extra data next month.
How do I disable calling and data while traveling?
[Community]
Visiting Caribbean on cruise ship. Don't want an International plan. Only want to use WiFi to check email. How can I make sure I don't accidentally incur voice/data roaming charges.
How so I see which app is using all my data?
[Community]
My daughter's phone (iPhone6+) has seen a marked increase in the data usage recently including using almost 5GB in one day. She is not aware what app she has that might be doing this. Is there a way to know how much data a specific app is using?
How was so much data used at one time?
[Community]
I suddenly discovered on 1/31/16 at 12:23 PM my son's iPhone 6 used 3.01 GB of data.  Over the past 5 months the most data he used at any one moment was .27 GB.  He is 12 yrs old and I have restrictions on his iPhone so he cannot download any apps or make purchases.  He plays the same games...
Why is my iPhone 6 using so much data?
[Community]
How have I went from using 6GB to 20GB since I've got the iPhone 6?
Why is my phone using data when I'm sleeping?
[Community]
Why is my phone using data when I'm asleep? Updates are turned off
Will go90 use my data?
[Community]
I received an email stating that this app. would not use my data, however in the FAQ under GO90 it states this: The go90 app and access to content is free. However, when using the go90 application, you will be charged according to your data plan unless you're connected to a Wi-Fi connection.  ...

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
How do I dissassociate a name from an iPhone?
[Community]
My wife and I both have phones.  My phone is  recognized as "Dianes Phone"   How do i dissassociate the phones and name my phone as mine? Does this have to do with Verizon?
Is it possible to get two phone numbers on the same phone?
[Community]
Is it possible to add an additional phone number to the same mobile device? ( iPhone 6 )
Is my iPhone 6 compatible on Verizon's Network?
[Community]
I have a iPhone 6 (a1586) that I bought straight from the from the Apple Store, unlocked. I'm currently on Straight Talk's Verizon network but I've been thinking of switching back to Verizon. Am I able to do that with my phone? I really don't want to buy a new phone since this one is only about 4 months...
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]
What is the difference between the iPhone 6 and iPhone 6s?
[Community]
What is the difference between Iphone 6 and 6S?  Is it just the siri feature?

Device Search

Spotlight Search - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Night Shift - Apple® iPhone®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 6 Plus to change alert sounds, turn off GPS and more.
Apple® iPhone® 6 Plus Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 6 Plus's memory
Apple® iPhone® 6 Plus Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 6 Plus to Airplane Mode.
Can I download flash player for my iPhone 6 plus?
[Community]
Is anyone know how to download flash player IPhone6 plus
Can I increase the storage on my device?
[Community]
I'm having a heck of a problem with storage on my iPhone 6s. I have tons of space on my iCloud storage ( I've paid for additional storage on iCloud). I keep getting storage almost full alerts even though I have very few pictures, music or apps. Is it possible to increase storage on the phone itself? I'm...
Can I print from my iPhone 6 plus via wi-fi?
[Community]
Is there any way I can print from my iPhone 6 Plus to a hp wifi printer
Can I use wi-fi only when traveling?
[Community]
I'm traveling to Belize and only want to use wifi  there. Are there changes I need to make in Settings so I don't incur unexpected charges or allow random people in airports to hack into my phone? Thank you.
Display Zoom - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
How do I cancel call forwarding?
[Community]
How to cancel call forwarding
How do I change my screen from black and white back to color?
[Community]
My screen on my iPhone 6 Plus is displaying in black & white.  How do I get back to my normal colored screen?
How do I dissassociate a name from an iPhone?
[Community]
My wife and I both have phones.  My phone is  recognized as "Dianes Phone"   How do i dissassociate the phones and name my phone as mine? Does this have to do with Verizon?
How do I reset my iPhone 6?
[Community]
My iPhone6 will not move, cannot access apps, will not reboot.  Like its frozen.
How do I run a health check on my iPhone from a computer?
[Community]
how to run a health check on my iphone from a computer
How do I stop my husband's phone from being linked to my Apple ID?
[Community]
I recently got 2 iPhone 6 plus one for me one for my husband. His phone keeps asking for my Apple ID not his. How can I stop this from happening??
My device crashes while typing messages. How do I stop this?
[Community]
I just got a 6 plus and can't type in messaging, on FB or in Notes.  I can only use voice to dictate.I  have only installed 6 apps.  I have the latest software update and version 9.0Been reading that this has been a problem in the past. Suggestions please?
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]
What does the small lock symbol in the top right corner of my device mean?
[Community]
What is the small lock symbol on top right corner of my iPhone 6
Why Is The Wi-Fi setting Not Available On My Device?
[Community]
My Wi-fi doesn't even give me the option to turn it on.  It it completely grayed out. I have reset the network settings 3 times and re-started my phone 5 times in the last week to try to fix this issue and nothing has changed.  Please help so I can avoid using all the data on my family's...
Why are both of our devices ringing after we upgraded?
[Community]
My wife and I upgraded from 4s iPhones to iPhone 6. I activated both, but now when an incoming phone call comes in, it rings both phones. And I see that some of my personal info (DOB, name) is on my wife's phone. Cause? Solution?
Why are my husband's calls coming through on my phone?
[Community]
I have a 6+, my husband has a 5s.  The only change we have made is a few days ago I upgraded the 6+ to Version 10.0.2.Today, both our phones rang at the same time, he answered, my call dropped, so I didn't think anything more of it.  Then, another call came through on my phone, without his phone...
Why doesn't my device ring when people call?
[Community]
Callers tell me that 90% of the time they call me, it rings once and then goes to voicemail.  When that happens, my phone does not ring.  Any solutions to this?
Why is my iPhone is stuck in headphone mode?
[Community]
iPhone 6 is stuck in headphone mode. I've tried restart, soft reset and plugging headphones in/out several times. I wasn't even using headphone when it happened and nothing happened to damage the phone. What do I do?
Why won't my iPhone connect with the network extender?
[Community]
My wife's new iPhone 6 won't connect with our Network Extender.  I have reset the extender and the phone connected for a short time and now won't connect at all.  Any ideas?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 6 Plus.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]

HD Voice

Apple® iPhone® 6 Plus Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 6 Plus.

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Control Center - Apple® iPhone®
[Device-Specific Instructions]
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
Notification Center - Apple® iPhone®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 6 Plus to help organize your apps.
Apple® iPhone® 6 Plus Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 6 Plus.
What does the small lock symbol in the top right corner of my device mean?
[Community]
What is the small lock symbol on top right corner of my iPhone 6
Why is my screen enlarging and how can I stop this?
[Community]
screen enlarges about 200% and I cannot turn it off or access icons - booting does not help - did this on iPhone 4 too

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]
Can I Use My iPhone As A Hotspot With The Unlimited Data Plan?
[Community]
I am using my iPhone as a hotspot.  Does my unlimited data subscription allow for unlimited use as a hotspot?
How do I set up my iPhone 6 to be a personal hotspot?
[Community]
How do I set up my iPhone 6 to be a oersonal hotspot?
How do I use an iPhone 6 as a Mi-Fi device?
[Community]
I'm trying to do some research for my boss. She has an iPhone 6. She's going on a retreat but wants to either use her phone as a MiFi device to access internet. Can she do that? How and what is the charge? Or does she need to actually BUY a MiFi device and add to her contract?Thank you!Francesca

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 6 Plus, so it's easy to find later.
Apple® iPhone® 6 Plus Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 6 Plus.
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Web Browser - Apple® iPhone®
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 6 Plus.

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone®
[Device-Specific Instructions]
Phone Lock - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Touch ID Setup - Apple® iPhone®
[Device-Specific Instructions]
Touch ID Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Touch ID On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 6 to help protect your private information.
Apple® iPhone® 6 Plus Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 6 Plus.
Find my phone will not allow me to reset my device. How do I stop this?
[Community]
I'm locked out of my iphon e 6 plus. i have been trying to reset my phone thru itunes but my Find my phone feature is on and it wont allow the reset. What can i do to turn off this feature. What are my options?
How do I unlock my phone if I forgot the password?
[Community]
I forgot my passcode and can't unlock my phone
Remove Saved Fingerprints - Apple® iPhone®
[Device-Specific Instructions]
What should I do if I am locked out of my device?
[Community]
Can anyone help me get past my passcode.  I forgot it
What should I do if I forget my password?
[Community]
I forgot my iphone6 password during the setup process. What do I do?

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 6 Plus Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 6 Plus as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone®
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 6 Plus.

Operating System & Software

Install Device Software Update - iTunes
[Device-Specific Instructions]
Apple iOS 11 FAQs
[FAQs]
Essential iOS 11 info-which devices can get it, how to update, and key features like Maps lane guidance, Siri language translations and one-handed typing help
How can I revert to ios 9 for my iphone 6?
[Community]
My iPhone 6 automatically updated to ios 10 but the updated security does not let me to bypass an unsafe site like it did in ios 9.  I need to revert back to ios 9 which gave me the option of proceeding onto an unsafe site.
Software Update: Apple iPhone 6 Plus
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 6 Plus.
iOS Updates - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 6 Plus.
Can I Use My Sim Card In My Daughter's Phone?
[Community]
I have lost the sim card from my daughter's phone.  I have the sim card from one of my old phones, how do I use this in her phone and get the correct phone number?  I put the SIM card from my old iPhone 5 in and the it seems to work, however it is displaying MY phone number, not hers. ...
Can I Use my Verizon iPhone 6 in Finland?
[Community]
My daughter will be heading over to Finland for a year on exchange - she has an iPhone 6S with Verizon and it has been suggested that we have her purchase a SIM card from a provider over in Finland in lieu of continuing to use it with Verizon.  Is it possible to do this without any issues, and is...
Can I change sim cards in my iphone 6 for travel?
[Community]
I want to use a prepaid nano sim card in my iphone6 on my next visit to Australia.  Will this cause any problem with my verzion account and when I return and put the original verzion sim card back will my phone continue to work as before?
Can I have my IPhone 6 unlocked if I buy a new phone?
[Community]
I'm considering buying a new phone. If I do, I'd like my current phone unlocked so I can use it overseas. Is that possible?
Can I replace the SIM card and retain my number?
[Community]
Can I replace the SIM card in my phone and retain my cell number?
Can I switch the SIM card from my Galaxy S3 to my iPhone?
[Community]
Just got my iPhone 6 in the mail. Switching from a Galaxy 3. Do I just move the sim card or is there more to it?
Can I use my old SIM card in my replacement device?
[Community]
my question is can I use old sim card or do I need to use one they sent with phone- phone works ok but has broken screen
Can I use wi-fi only while traveling?
[Community]
HI, I'll be traveling to Taiwan and Japan for a month. I was wondering1. If I just want to use my iPhone 6 plus like an iPod touch (I.e., using local wifi available to do email, using apps, etc, no calling nor text messaging), how can I set it up in my phone so that I can continue use it without causing...
Do I need to buy a new SIM card for Eastern Europe?
[Community]
Do you need to buy a different SIM card for each country you visit in Eastern Europe? I have Apple 6 Plus phone . Going to Austria, Poland, Czech Republic and Germany. If there's only one card, can I buy that card at the Amsterdam airport or should I wait until I get to Prague?Thank you for your help!...
Do I need to remove the SIM card from my iPhone 5 to activate my iPhone 6?
[Community]
in order to activate my new iphone 6  I need to remove the old sims from my iphone 5s?
How do I find out if my iPhone 6 is unlocked?
[Community]
I want to use my iPhone 6 in Spain using a Spanish SIM card, because getting local service in Spain is much less expensive than Verizon's international service.  I was told that my phone must be unlocked, so I would like to know how to get my phone unlocked.
How do I stop a sim card failure on an iPhone 6 plus?
[Community]
Just purchased iPhone 6 Plus last week and getting SIM failure and it says Invalid SiM
How do I use a SIM card from another country?
[Community]
how do I use sim card from another country (Kenya)
If I am on the device payment plan with an iPhone 6, can I use an international SIM card when traveling?
[Community]
Hi,   I plan to switch to Verizon Egde with Iphone 6, but i just want to make sure if i can buy SIM to use with it when i travel outside the USA? Do i need to unlock the phone? thanks.
Is deactivating the same as unlocking an iPhone 6?
[Community]
We recently purchased a new iPhone through Apple and deactivated our old iPhone 6.  The iPhone 6 was purchased through apple and we currently do not have a contract with Verizon.  Is there anything we need to do to "unlock" the phone to resell the phone to a person who may have a different cell...
What is the cost of a SIM card for iPhone 6 and will it change my plan?
[Community]
What is the cost of a SIM card for iPhone 6. I purchased a sim free iPhone not wanting to change my plan. Will the new SIM card affect my plan?
What should I do when using my iPhone abroad?
[Community]
I am going on a trip for 3 months and  trying to use my iphone 6 in South Kore(using a Korean cell phone carrier, not Verizon, so I am not roaming it) What should I do? Should I country-unlock my iphone? should I cancel my current Verizon plan? Please help!
Where Can I Get A Sim Card?
[Community]
I Am Going from iPhone 4 to iPhone 6 Plus. Where do I get a nano sim card?  And…how do I make it so the new phone is part of my existing plan?
Where do I find my PUK code?
[Community]
Can't call need puk and phone settings make number out of display apple 6 plus
Why Can't I Use My Old Sim Card In My New Device?
[Community]
I have received an iPhone 6 plus in the mail that I purchased used from a seller on eBay.  I was unaware that my iPhone 4s would have a different SIM card than my new phone.  What are my options?
Why can't I unlock my international device?
[Community]
Hi,I live in Norway and has bought a US iPhone 6 on ebay. But I'm not able to activate the unit with my Norwegian SIM-card. I have found out that the activation policy description for this unit says; US GSM/VZW N61/N56 Service Policy. Is there a way to get this unit activated with a Norwegian SIM-card?...
Why is the SIM card not activing?
[Community]
i switched my girlfriends iphone 6 from her at&t plan to my Verizon plan today the store sold me a SIM card and set everything up for us. The phone still won't activate hours later and the screen reads "sim not supported "is this usual?
Will I be able to access roaming with my device from the UK?
[Community]
I bought my iPhone 64gb Verizon phone in an Apple Store last September. I've been using exclusively it in the UK on a UK carrier since, with no issue & no need to unlock. I'm travelling to the USA next week and want to roam on my normal SIM card. Will there be any locking issue with Verizon? Detail...
Will My iPhone 6 Work in India?
[Community]
Will my iphone6 work with a sim card (GSM network) in India? Also, How can I tell if it is unlocked?
Will an iPhone 6 SIM card work with an iPhone 5?
[Community]
I wish to purchase a new iPhone 6 and keep my working iPhone 5 as a spare.  My two-year, Verizon contract has been fulfilled since December, 2014.  I am willing enter into another, two-year contract with Verizon but want the same, monthly rate.  Is this possible?  If, for some reason,...
Will an unlocked iPhone 6 work on the Verizon network?
[Community]
I have someone trying to sell me an unlocked I-Phone 6 plus. They say it will work with Verizon. Will it?
Will my iPhone 5 c sim work in my unlocked iPhone 6 that had been used with AT&T?
[Community]
I have unlocked my iPhone 6 which was with ATT.  I have an Apple iPhone 5 c with verizon. I want toknow if I can use my sim card from my 5c in my iPhone 6 so it becomes my phone

Social Networking

Apple® iPhone® 6 Plus Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 6 Plus to help protect your account.
Apple® iPhone® 6 Plus Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 6 Plus.

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone®
[Device-Specific Instructions]
Test the Microphone - Apple iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Turn SMS On / Off - Apple® iPhone®
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 6 Plus.
Can I mute individual conversations on the Verizon messages app?
[Community]
Can I mute individual conversations on the Verizon messages app using an iPhone 6??? i have searched and searched for this answer but I cannot find it regarding iPhones, only androids. I don't see a mute conversation option on the app. I don't want to turn notifications off for the entire app, just specific...
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
Do picture messages use data?
[Community]
when you send a photo with a text mesg. does it use data?
How do I send a text message and make my number anonymous
[Community]
How do I send a text message but make my number anonymous
How do i transfer texts from an old iPhone 6 to a new iPhone 6?
[Community]
Need help transferring text messages from old iphone to new.
I can only receive text messages if I send a text first. How do I fix this?
[Community]
My daughter, also on same family plan, has sent 4 or 5 text messages but I haven't received any.  I only started receiving texts from my hubby after I sent him a text (I have still not received the earlier texts he sent before I started texting him).  I would really appreciate any advise you...
Is there anyway to retreive deleted text messages?
[Community]
Is there anyway to retreive deleted text messages????
Texts going out as iMessage, but not to non iPhones, any ideas?
[Community]
I just got my new iPhone 6 yesterday. I have been able to text my other iPhone buddies, but texts to Androids or anything else other than an iDevice, the texts keep saying 'Not Delivered' with the red exclamation mark. Any ideas guys?
Why can't I receive text messages from non-iPhone users?
[Community]
I am unable to send texts to non-iphone users, unable to receive texts from non-iphone users, and unable to receive group texts. I just switched last week from iphone 4 to iphone 6. I kept the same #.
Why can't I send messages while on wi-fi?
[Community]
When I upgraded from my IPhone 4S to the IPhone 6 Plus a few months ago, I started to notice that when having cell data turned off while at home and using only my WiFi, that some text messages would not come through until my data was turned on.  I may go for several days using only WiFi.  I...
Why can't we send and receive texts between an iPhone 6 and Note 5?
[Community]
I just upgraded phones to iPhone 6, Note 5 and LG G4. And I found that we can't send receive text between iPhone 6 and Android phones. iPhone 6 is my daughter's and she can do texting between the iPhones. I also have no problem texting to and from other Android phones. Any solution please.
Why does my Camera flash everytime I receive a message?
[Community]
Each time I receive a message the camera flash flashes.  Why?

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 6 Plus.
Apple® iPhone® 6 Plus Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 6 Plus.
Is the iPhone 6 compatible with family locator?
[Community]
is the i phone 6 compatible with family locator
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]
What should I do if my iphone 6 is frozen?
[Community]
My iphone 6 is frozen on the white logo screen. It won't power up or power down. Solutions?

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn VoiceOver On / Off - Apple® iOS®
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
How do I change my screen from black and white back to color?
[Community]
My screen on my iPhone 6 Plus is displaying in black & white.  How do I get back to my normal colored screen?
Is Voicemail to Text available on the iPhone 6?
[Community]
Is this feature available on this phone? as the 6s and 7 have the transcribed to text option built-in, it would be nice to have this feature too.
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]
Whenever I type on the keyboard it reads the words aloud. How do I stop this?
[Community]
I have an IPhone6 Plus. Whenever I use the keyboard I get a very loud audible voice predicting the word. It is very loud even when the volme of the phone is turned all the way down. I would like to turn this feature off but I can't find anything in the keyboard settings or sound settings. I also couldn't...
Why does my Camera flash everytime I receive a message?
[Community]
Each time I receive a message the camera flash flashes.  Why?
Why is my device showing voicemails as text?
[Community]
Why has my iPhone 6 stopped recording voice mail and show it as text.

Wallpapers/Theme

Set Wallpaper - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 6 Plus.

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 6 Plus Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 6 Plus to connect to a Wi-Fi network, so you can access the internet without using data.
Can I print from my iPhone 6 plus via wi-fi?
[Community]
Is there any way I can print from my iPhone 6 Plus to a hp wifi printer
Can I use wi-fi only when traveling?
[Community]
I'm traveling to Belize and only want to use wifi  there. Are there changes I need to make in Settings so I don't incur unexpected charges or allow random people in airports to hack into my phone? Thank you.
Can I use wi-fi only while traveling?
[Community]
HI, I'll be traveling to Taiwan and Japan for a month. I was wondering1. If I just want to use my iPhone 6 plus like an iPod touch (I.e., using local wifi available to do email, using apps, etc, no calling nor text messaging), how can I set it up in my phone so that I can continue use it without causing...
How do I get my device to start connecting to Safari again?
[Community]
suddenly I cannot get Yahoo! emails or access pages/links/etc. in Safari when connected to cellular (and some other apps) - only when connected to wifi (Gmail seems to work fine).  I can do a Google search and get results but when I try to click through to the website/web page, I see "Safari cannot...
How do I restore 4g LTE?
[Community]
Always have 1x and only time I have LTE is when I completely restart my phone I get no text messages, emails or phone calls .. It just started this
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why Is The Wi-Fi setting Not Available On My Device?
[Community]
My Wi-fi doesn't even give me the option to turn it on.  It it completely grayed out. I have reset the network settings 3 times and re-started my phone 5 times in the last week to try to fix this issue and nothing has changed.  Please help so I can avoid using all the data on my family's...
Why can't I send messages while on wi-fi?
[Community]
When I upgraded from my IPhone 4S to the IPhone 6 Plus a few months ago, I started to notice that when having cell data turned off while at home and using only my WiFi, that some text messages would not come through until my data was turned on.  I may go for several days using only WiFi.  I...
Why does my device keep switching to 3G?
[Community]
My iPhone 6 keeps switching to 3g while I am working everyday.   The people I work with have androids and they do not seem to have a problem.  Everyone with IPhones have a issue.  I use my phone for personal use and work use and I need to get the full function of use out of my phone. ...
Why won't my device connect to network extender?
[Community]
My wife's new iPhone 6+ won't connect to our Network Extender.  I tried resetting the extender and the phone connected for a short time, but wouldn't stay connected.  Other devices, including other iPhones and several Android phones/tablets, connect properly.  What do I do?
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