Motorola moto e5 go - Support Overview

Find device-specific support and online tools for your Motorola moto e5 go.

Filter all topics below.


A Troubleshooting Assistant

Motorola moto e5 go - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Motorola moto e5 go.

App Issues

moto e5 go - Clear App Cache

Here's how to clear cached data if your moto e5 go runs slow, crashes or resets, or apps freeze.

moto e5 go - Enable / Disable App

Here's how to turn pre-installed apps on your moto e5 go on or off.

moto e5 go - Power Up in Safe Mode

Here's how to power up your moto e5 go in Safe Mode to determine if an app is causing your device to freeze, reset or run slow.

moto e5 go - Reset App

Here's how to reset an app on your moto e5 go, which helps if an app is unresponsive.

moto e5 go - Restart in Safe Mode

Here's how to restart your moto e5 go in Safe Mode to help determine if an app is causing device performance issues.

moto e5 go - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your moto e5 go to crash, reset or run slowly.

moto e5 go - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your moto e5 go.

moto e5 go - Uninstall Apps

Here's how to remove or delete apps if your moto e5 go is unresponsive, freezes or an app won't open.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

moto e5 go - Extend Battery Life

Here's how to improve the battery life for your moto e5 go.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

moto e5 go - Extend Battery Life

Here's how to improve the battery life for your moto e5 go.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Data

moto e5 go - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto e5 go.

moto e5 go - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto e5 go.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto e5 go - View Device ID (ESN / IMEI / MEID)

Here's how to view your Device ID (ESN / IMEI / MEID) for your moto e5 go.

moto e5 go - View MAC Address

Here's how to view the Wi-Fi MAC address on your moto e5 go.

moto e5 go - View Phone Info

Here's how to view phone info (e.g., SIM status, IP address, etc.) on your moto e5 go.

Device Settings

moto e5 go - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on / off or check settings if they aren't functioning.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto e5 go - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto e5 go.

moto e5 go - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto e5 go.

moto e5 go - Reset Network Settings

Here's how to reset settings if your moto e5 go can't connect to data or send / receive messages.

moto e5 go - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on / off or check settings if they aren't functioning.

moto e5 go - View MAC Address

Here's how to view the Wi-Fi MAC address on your moto e5 go.

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Motorola

Here's how to help determine if your Motorola device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto e5 go - Check for Physical Damage

Here's how to help determine if your moto e5 go has liquid or other physical damage.

moto e5 go - View Device ID (ESN / IMEI / MEID)

Here's how to view your Device ID (ESN / IMEI / MEID) for your moto e5 go.

moto e5 go - View Phone Info

Here's how to view phone info (e.g., SIM status, IP address, etc.) on your moto e5 go.

moto e5 go - View SIM Card Number

Here's how to view the SIM card number on your moto e5 go.

Operating System & Software

moto e5 go - Factory Data Reset (Powered Off)

Here's how to reset your moto e5 go if it has a blank or frozen screen or calling, app, audio and sync issues.

moto e5 go - Factory Data Reset (Powered On)

Here's how to reset your moto e5 go, which can help if it has a blank or frozen screen or calling, app, audio and sync issues.

moto e5 go - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto e5 go.

moto e5 go - View Software Version

Here's how to view the software version your moto e5 go is running.

SIM Card

moto e5 go - View SIM Card Number

Here's how to view the SIM card number on your moto e5 go.

Software Issues

moto e5 go - Factory Data Reset (Powered Off)

Here's how to reset your moto e5 go if it has a blank or frozen screen or calling, app, audio and sync issues.

moto e5 go - Factory Data Reset (Powered On)

Here's how to reset your moto e5 go, which can help if it has a blank or frozen screen or calling, app, audio and sync issues.

moto e5 go - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto e5 go.

moto e5 go - Soft Reset

Here's how to complete a soft reset to help if your moto e5 go crashes and resets, freezes or runs slow.

moto e5 go - View Software Version

Here's how to view the software version your moto e5 go is running.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto e5 go - Reset Network Settings

Here's how to reset settings if your moto e5 go can't connect to data or send / receive messages.