Motorola moto g6 - Support Overview

Find device-specific support and online tools for your Motorola moto g6.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto g6 User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, navigation, feature use and advanced functions.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)

Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)

Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)

Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

moto g6 - Activate / Set Up Device

Here's how to quickly set up your moto g6.

moto g6 - Add an Existing Google™ Account

Here's how to add your Google account to your moto g6.

moto g6 - Adjust Account Sync Settings

Here's how to view sync settings on your moto g6 if you're not receiving email and app notifications.

moto g6 - Create a New Google™ Account

Here's how to create a new Google account from your moto g6.

moto g6 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto g6 on or off.

Alerts & Reminders

moto g6 - Manage Alerts / Notifications

Here's how to change the notification sound on your moto g6 for incoming calls and / or messages.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto g6 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal memory to an SD / Memory Card.

moto g6 - Move Music Files from Device

Here's how to transfer music files from your moto g6 to a computer.

moto g6 - Move Music Files to Device

Here's how to transfer music files between your moto g6 and a computer.

moto g6 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto g6 to a computer.

moto g6 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto g6.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto g6 - Extend Battery Life

Here's how to improve the battery life for your moto g6.

moto g6 - Power Saver Settings

Here's how to adjust 'Battery saver' settings to conserve power on your moto g6.

moto g6 - Turn Power Saver On / Off

Here's how to turn Battery Saver on your moto g6 on or off.

moto g6 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g6.

moto g6 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your moto g6.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

moto g6 - Extend Battery Life

Here's how to improve the battery life for your moto g6.

moto g6 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g6.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto g6 - Send Contact via Bluetooth®

Here's how to share a contact via Bluetooth from your moto g6.

moto g6 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g6 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto g6 - Add a Speed Dial

Here's how to add a speed dial to your moto g6.

moto g6 - Call a Number

Here's how to place a call from your moto g6.

moto g6 - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your moto g6.

moto g6 - Place a Conference Call

Here's info on how to place a conference call on your moto g6.

moto g6 - Redial

Here's how to redial a call from your moto g6.

moto g6 - Remove a Speed Dial

Here's how to remove speed dials from your moto g6.

moto g6 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g6.

moto g6 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g6 on or off.

moto g6 - View / Delete Call History

Here's how to view or clear the call history on your moto g6.

moto g6 - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your moto g6.

Calling & Messaging Issues

moto g6 - Unblock SIM PIN

Here's how to unblock the SIM PIN for your moto g6.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto g6 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g6.

moto g6 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto g6 to a computer.

moto g6 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto g6.

moto g6 - Record and Share a Video

Here's how to record and share a video on your moto g6.

moto g6 - Share Picture from Gallery

Here's how to send a picture from the photo gallery on your moto g6.

moto g6 - Share Video from Gallery

Here's how to share a video that is saved in the gallery of your moto g6.

moto g6 - Take and Share a Picture

Here's how to take a picture and share it from your moto g6.

moto g6 - View Pictures / Videos

Here's how to view pictures or videos you have on your moto g6.

Computer/PC Connectivity

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

moto g6 - USB Debugging Mode

Here's how to facilitate a connection between your moto g6 and a computer with the Android SDK.

moto g6 - Windows® Device Manager Conflicts

If you can't transfer media between your moto g6 and a computer, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto g6 - Add a Contact

Here's how to add a contact to your moto g6.

moto g6 - Contact Display Options

Here's how to configure how contacts display on your moto g6.

moto g6 - Delete a Contact

Here's how to delete a saved contact from your moto g6.

moto g6 - Edit a Contact

Here's how to edit saved contacts on your moto g6.

moto g6 - Export Contacts to SD / Memory Card

Here's how to export contacts from your moto g6 to an SD / Memory Card.

moto g6 - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card.

moto g6 - Link / Unlink Contacts

Here's how to manage duplicate or missing contacts on your moto g6 or link / unlink them.

moto g6 - Send Contact via Bluetooth®

Here's how to share a contact via Bluetooth from your moto g6.

moto g6 - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g6 was imported from.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

moto g6 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto g6.

moto g6 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto g6.

moto g6 - Turn Data On / Off

Here's how to turn the mobile data on or off on your moto g6.

moto g6 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your moto g6.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto g6 - Set Date and Time

If your moto g6 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto g6 - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID info (ESN/ IMEI / MEID) on your moto g6.

moto g6 - View MAC Address

Here's how to view the MAC (Wi-Fi) address for your moto g6.

moto g6 - View Phone Info

Here's how to view the phone info (IP address, serial number, etc.) for your moto g6.

moto g6 - View Phone Number

Here's how to view the phone number associated with your moto g6.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto g6 - Adjust Display Settings

Here's how to adjust the display settings including color mode, sleep (screen timeout) and screen saver on your moto g6.

moto g6 - Manage Do Not Disturb Settings

Here's how to manage interruptions, which helps if you're not receiving calls or alerts for your messages.

moto g6 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g6, view this info.

moto g6 - Turn Screen Inversion On / Off

Here's how to fix your moto g6 if the color scheme is reversed.

moto g6 - Turn Screen Rotation On / Off

Here's how to fix the display on your moto g6 if it doesn't flip or rotate.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto g6 - Add a Personal Email Account

Here's how to add a personal email account to your moto g6.

moto g6 - Compose and Send Email Message

Here's how to create and send an email from your moto g6.

moto g6 - Delete Email Messages

Here's how to delete emails from your moto g6.

moto g6 - Email Account Common Settings

Here's how to update common personal email settings (e.g., account name, etc.) for your moto g6.

moto g6 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto g6.

moto g6 - Email Account Notification Settings

If you're not getting notifications for the personal email on your moto g6, view this info.

moto g6 - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your moto g6.

moto g6 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto g6.

moto g6 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto g6.

moto g6 - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's how to update the work email settings for your moto g6.

moto g6 - Perform a Gmail™ Sync

Here's how to sync your Gmail, contacts, calendar, etc. on your moto g6.

moto g6 - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a work email account from your moto g6.

moto g6 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your moto g6 often fixes email issues.

moto g6 - Remove a Personal Email Account

Here's how to remove a personal email account from your moto g6.

moto g6 - Reply to an Email Message

Here's how to reply to an email message using your moto g6.

moto g6 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your moto g6.

moto g6 - View Email Messages

Here's how to view an email message on your moto g6.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

moto g6 - Turn GPS Location On / Off

Here's how to turn the GPS location functionality of your moto g6 on or off.

General

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

moto g6 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto g6.

Home Screen

moto g6 - Access Notification Panel

Here's how to access the notification screen on your moto g6.

moto g6 - Add Folders to Home Screen

Here's how to create folders on the Home screen of your moto g6.

moto g6 - Add Shortcuts to Home Screen

Here's how to create shortcuts on the Home screen of your moto g6.

moto g6 - Moto Actions

Here's how to turn the Moto Actions for your moto g6 on or off.

moto g6 - Remove Items from Home Screen

Here's how to remove items from the Home screen of your moto g6.

moto g6 - Rename Home Screen Folder

Here's how to rename folders on the home screen of your moto g6.

moto g6 - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your moto g6.

moto g6 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your moto g6.

Hotspot

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

moto g6 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto g6.

moto g6 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto g6.

moto g6 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your moto g6.

moto g6 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your moto g6 on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

moto g6 - Change the Browser Start / Home Page

Here's how to change the browser Home page on your moto g6.

moto g6 - Open Web Browser

Here's how to launch the internet web browser on your moto g6.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto g6 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto g6.

moto g6 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g6 to auto switch between Wi-Fi and mobile data.

moto g6 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto g6.

moto g6 - Reset Network Settings

Here's what to do if you can't connect to the internet or send or receive email and messages.

moto g6 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g6, view this info.

moto g6 - View MAC Address

Here's how to view the MAC (Wi-Fi) address for your moto g6.

moto g6 - View Signal Strength

Here's how to view the signal strength on your moto g6.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

moto g6 - Language Selection

Here's how to change the language on your moto g6.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

moto g6 - Add Additional Fingerprints

Here's how to save additional fingerprints for unlocking your your moto g6.

moto g6 - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your moto g6.

moto g6 - Remove Saved Fingerprints

Here's how to remove saved fingerprints from your moto g6.

moto g6 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g6 when the screen is locked.

moto g6 - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto g6.

moto g6 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto g6.

moto g6 - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your moto g6.

moto g6 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto g6.

moto g6 - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your moto g6.

moto g6 - Unlock Screen

Here's how to unlock the screen on your moto g6.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto g6 - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID info (ESN/ IMEI / MEID) on your moto g6.

moto g6 - View Phone Info

Here's how to view the phone info (IP address, serial number, etc.) for your moto g6.

moto g6 - View SIM Card Number

Here's how to view the SIM card number for your moto g6.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto g6 - Check Device Storage

Here's how to check available space if your moto g6 runs slow / crashes, apps freeze or you can't save media.

moto g6 - Export Contacts to SD / Memory Card

Here's how to export contacts from your moto g6 to an SD / Memory Card.

moto g6 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto g6.

moto g6 - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card.

moto g6 - Insert SD / Memory Card

Here's how to insert the SD / Memory card from your moto G6.

moto g6 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal memory to an SD / Memory Card.

moto g6 - Remove SD / Memory Card

Here's how to remove the SD / Memory Card from your moto g6.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

moto g6 - Move Music Files from Device

Here's how to transfer music files from your moto g6 to a computer.

moto g6 - Move Music Files to Device

Here's how to transfer music files between your moto g6 and a computer.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Motorola moto g6 - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your moto g6, including the latest security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

moto g6 - Factory Data Reset (Powered Off)

Here is how to fix your moto g6 if it has a blank or frozen screen or calling, app, audio and syncing issues.

moto g6 - Factory Data Reset (Powered On)

Here's how to reset your moto g6 if it has a blank or frozen screen or calling, app or audio issues.

moto g6 - Install Device Software Update

Here's how to check for or to install software updates on your moto g6.

moto g6 - View Software Version

Here's how to view the software version your moto g6 is running.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

moto g6 - Insert SIM Card

Here's how to insert a SIM card on your moto g6.

moto g6 - Modify SIM PIN

Here's how to change your SIM card lock code from your moto g6.

moto g6 - Remove SIM Card

Here's how to remove the SIM card from your moto g6.

moto g6 - Turn SIM PIN On / Off

Here's how to change your SIM card lock code for your moto g6.

moto g6 - Unblock SIM PIN

Here's how to unblock the SIM PIN for your moto g6.

moto g6 - View SIM Card Number

Here's how to view the SIM card number for your moto g6.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

moto g6 - Factory Data Reset (Powered Off)

Here is how to fix your moto g6 if it has a blank or frozen screen or calling, app, audio and syncing issues.

moto g6 - Factory Data Reset (Powered On)

Here's how to reset your moto g6 if it has a blank or frozen screen or calling, app or audio issues.

moto g6 - Install Device Software Update

Here's how to check for or to install software updates on your moto g6.

moto g6 - View Software Version

Here's how to view the software version your moto g6 is running.

Sounds, Volume & Audio

moto g6 - Save a Ringtone

Here's how to save a ringtone on your moto g6.

moto g6 - Set Ringtones

Here's how to change ringtones on your moto g6.

moto g6 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto G6.

moto g6 - Vibrate Mode

Here's how to turn vibrate mode for your moto g6 on or off.

moto g6 - Volume Controls

Here's how to adjust the volume if your moto g6 doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto g6 - View Signal Strength

Here's how to view the signal strength on your moto g6.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto g6 - Auto Receive Messages

If your moto g6 is not receiving multimedia (picture / video) messages, view this info.

moto g6 - Create and Send a Text Message

Here's how to create and send a text message on your moto g6.

moto g6 - Cut, Copy and Paste Text

Here's how to cut, copy or paste text on your moto g6.

moto g6 - Delete Messages

Here's how to delete text messages from your moto g6.

moto g6 - Set Default Messaging App

Here's how to change the default app you use for text messages on your moto g6.

moto g6 - Text Message Notification Settings

Here's how to turn message notifications for your moto g6 on or off.

moto g6 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto g6.

moto g6 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g6.

moto g6 - View Text Messages

Here's how to view text messages on your moto g6 via the Messages app.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto g6 - Capture a Screenshot

Here's how to capture a screenshot on your moto g6.

moto g6 - Set Up Printing

Here's info on how to set up and add a printer to your moto g6.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto g6 - Manage TTY Settings

Here's how to change your TTY settings on your moto g6.

Wallpapers/Theme

moto g6 - Set Wallpaper

Here's how to change the wallpaper on your moto g6.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.

moto g6 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g6 with other Wi-Fi capable devices.

moto g6 - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your moto g6.

moto g6 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your moto g6.

moto g6 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g6 to auto switch between Wi-Fi and mobile data.

moto g6 - Manually Add a Wi-Fi Network

Here's how manually add a Wi-Fi network to your moto g6 if the one you want to add to doesn't display.

moto g6 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto g6.

moto g6 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto g6.

moto g6 - Reset Network Settings

Here's what to do if you can't connect to the internet or send or receive email and messages.

moto g6 - Tethered Modem Connection

Here's how to share your phone's internet connection with a computer via USB or Bluetooth.

moto g6 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g6.

moto g6 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g6 on or off.