Moto Z Play Droid Edition

Find device-specific support and online tools for your Motorola Moto Z Play Droid Edition.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Moto Mods - Android™

Here's some support info on Moto Mods for your moto z smartphone.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your Motorola Z Play Droid

Get to know your new Motorola Z Play Droid with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Moto Z Play Droid Edition - Activate / Set Up Device

Here's how to activate and setup your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Moto Z Play Droid Edition on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Moto Z Play Droid Edition - Manage Alerts / Notifications

View this info to change the notification sound for incoming calls and/or messages.

App Issues

Moto Z Play Droid Edition - Factory Data Reset (Powered Off)

If your Moto Z Play has a blank or frozen screen, here's an alternate way to reset the device.

Moto Z Play Droid Edition - Factory Data Reset (Powered On)

If your Moto Z Play Droid has a blank/frozen screen, calling, app, audio or sync issues, here's how to reset it.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Moto Z Play Droid Edition - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to SD / Memory Card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Move Music Files from Device

Here's how to transfer music files from your Moto Z Play Droid Edition to a computer.

Moto Z Play Droid Edition - Move Music Files to Device

Here's how to transfer music files from a computer to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Moto Z Play Droid Edition to a computer.

Moto Z Play Droid Edition - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Moto Z Play Droid Edition.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

Moto Z Play Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Moto Z Play.

Moto Z Play Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Moto Z Play.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Moto Z Play Droid Edition - Extend Battery Life

Here's how to improve the battery life for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Power Saver Settings

Here's how to adjust the battery saver settings on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Soft Reset

A soft reset can help if your Moto Z Play Droid Edition crashes and resets, freezes or runs slow.

Moto Z Play Droid Edition - Turn Power Saver On / Off

Here's how to turn power saver on / off on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Z Play.

Moto Z Play Droid Edition - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Using Ultra Power Saving Mode

See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Moto Z Play.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Moto Z Play Droid Edition - Send Contact via Bluetooth®

Here's how to send a contact via bluetooth on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Moto Z Play Droid Edition on or off and make it visible to other devices for pairing.

Moto Z Play Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto Z Play with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Moto Z Play Droid Edition - Add a Speed Dial

Here's how to add a speed dial to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Call a Number

Here's how to call a number on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Moto Z Play Droid Edition and your dialpad entries aren't recognized, view this.

Moto Z Play Droid Edition - Manage Do Not Disturb Settings

If your Moto Z Play Droid Edition isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Moto Z Play Droid Edition - Place a Conference Call

Here's how to place a conference call from your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Redial

Here's how to redial a number from your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Remove a Speed Dial

Here's how to remove a speed dial on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View / Delete Call History

Here's how to view or clear the call history on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto Z Play.

Moto Z Play Simulator: Calling a New Number

Discover how to use your Moto Z Play to call a new number.

Moto Z Play Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto Z Play.

Moto Z Play Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z Play.

Moto Z Play Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto Z Play.

Moto Z Play Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto Z Play.

Moto Z Play Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto Z Play.

Moto Z Play Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto Z Play.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android™ - Place a Voice Call

Here's how to place a Voice Call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android™ - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Moto Z Play Droid Edition - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Moto Z Play Droid Edition to a computer.

Moto Z Play Droid Edition - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Record and Share a Video

Here's how to record and share a video on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Share Picture from Gallery

Here's how to share a picture from the gallery on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Share Video from Gallery

Here's how to share a video from the gallery on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Take and Share a Picture

Here's how to take and share a picture on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Pictures / Videos

Here's how to view pictures / videos on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto Z Play.

Moto Z Play Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto Z Play.

Moto Z Play Simulator: Recording a Video

Learn how to record a video using your Moto Z Play.

Moto Z Play Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto Z Play.

Moto Z Play Simulator: Taking a Picture

Discover how to take a photo using your Moto Z Play.

Moto Z Play Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto Z Play.

Moto Z Play Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto Z Play.

Moto Z Play Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto Z Play.

Moto Z Play Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto Z Play.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Moto Z Play Droid Edition - USB Debugging Mode

Here's how to adjust USB debugging mode settings on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Windows® Device Manager Conflicts

Here's how to view device manager conflicts on your Moto Z Play Droid Edition.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Moto Z Play Droid Edition - Add a Contact

Here's how to add a contact on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Contact Display Options

Here's how to configure how your contacts display on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Delete a Contact

Here's how to delete a contact on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Edit a Contact

Here's how to edit a contact on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Export Contacts to SD / Memory Card

Here's how to export contacts to sd / memory card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Import Contacts from SD / Memory Card

Here's how to import contacts from sd / memory card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Send Contact via Bluetooth®

Here's how to send a contact via bluetooth on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Adding a Contact

Learn how to add a new contact to your Moto Z Play.

Moto Z Play Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto Z Play.

Moto Z Play Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Moto Z Play.

Moto Z Play Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Moto Z Play without looking at it.

Moto Z Play Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Moto Z Play.

Moto Z Play Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto Z Play.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Moto Z Play Droid Edition - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Moto Z Play Droid.

Moto Z Play Droid Edition - Turn Data On / Off

Here's how to turn the mobile data on and off for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Moto Z Play Droid.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Moto Z Play Droid Edition - Set Date and Time

If your Moto Z Play Droid Edition shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Moto Z Play Droid Edition - View Device ID (ESN / IMEI / MEID)

Here's how to view IMEI on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View MAC Address

Here's how to view the MAC address on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Phone Info

Here's how to view phone info on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Phone Number

Here's how to view phone number on your Moto Z Play Droid Edition.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Moto Z Play Droid Edition - Adjust Display Settings

Here's how to adjust display settings including sleep (screen timeout) and screen saver on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Remove Saved Fingerprints

Here's how to remove saved fingerprints on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Reset Network Settings

Here's how to reset settings if your Moto Z Play Droid Edition can't connect to data or send / receive messages.

Moto Z Play Droid Edition - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on or off on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Screen Inversion On / Off

Here's how to adjust the color scheme if it's reversed on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Screen Rotation On / Off

Here's how to adjust if the display doesn't rotate on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Accessing Settings

Explore how to access settings on your Moto Z Play to change alert sounds, turn off GPS and more.

Moto Z Play Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Moto Z Play by adjusting the screen timeout.

Moto Z Play Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto Z Play.

Moto Z Play Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto Z Play.

Moto Z Play Simulator: Managing Data Usage

Discover how to manage data usage on your Moto Z Play.

Moto Z Play Simulator: Setting to Silent

Explore ways to mute your Moto Z Play.

Moto Z Play Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Moto Z Play to Airplane mode.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Moto Z Play Droid Edition - Add a Personal Email Account

Here's how to add a personal email account to your Moto Z Play Droid.

Moto Z Play Droid Edition - Add an Existing Google™ Account

Here's how to add a personal email account to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to check sync settings.

Moto Z Play Droid Edition - Create a New Google™ Account

Here's how to create a new Google account on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Delete Email Messages

Here's how to delete email messages on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Email Account Notification Settings

Here's how to check notification settings for a personal email on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Moto Z Play.

Moto Z Play Droid Edition - Manage Corporate Email Settings

Here's info on updating work email settings for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Perform a Gmail™ Sync

If Google email, contacts, calendar, etc. aren't syncing, here's how to check sync settings on your Moto Z Play.

Moto Z Play Droid Edition - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Moto Z Play Droid Edition often fixes email issues.

Moto Z Play Droid Edition - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Moto Z Play Droid Edition can fix email issues.

Moto Z Play Droid Edition - Remove a Personal Email Account

Removing then re-adding an email account on your Moto Z Play Droid Edition often fixes email issues.

Moto Z Play Droid Edition - Reply to an Email Message

Here's how to reply to an email message from your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Email Messages

Here's how to view email messages on your Z Play Droid.

Moto Z Play Simulator: Forwarding an Email

Learn how to forward an email on your Moto Z Play.

Moto Z Play Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto Z Play.

Moto Z Play Simulator: Replying to an Email

Discover how to reply to an email on your Moto Z Play.

Moto Z Play Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto Z Play.

Moto Z Play Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto Z Play.

Moto Z Play Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Moto Z Play.

Moto Z Play Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Moto Z Play.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Moto Z Play Droid Edition - Turn GPS Location On / Off

Here's how to turn GPS location on / off on your Moto Z Play Droid Edition.

General

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Moto Z Play Droid Edition - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Moto Z Play Droid Edition.

Home Screen

Moto Z Play Droid Edition - Access Notification Panel

Here's how to open the notification panel on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Add Folders to Home Screen

Here's how to create a new folder on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Add Shortcuts to Home Screen

Here's how to add shortcuts to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Remove Items from Home Screen

Here's how to remove items from a home screen on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Rename Home Screen Folder

Here's how to rename home screen folder on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View / Manage Home Screen Panels

Here's how to view / add / remove panels for your Moto Z Play Droid Edition.

Moto Z Play Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto Z Play for quick access to them.

Moto Z Play Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Moto Z Play to help organize your apps.

Moto Z Play Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Moto Z Play.

Moto Z Play Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z Play.

Moto Z Play Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your Moto Z Play.

Moto Z Play Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto Z Play.

Hotspot

Moto Z Play Droid Edition - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Moto Z Play.

Moto Z Play Droid Edition - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Tethered Modem Connection

Here's how to make a tethered modem connection on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Moto Z Play Droid Edition on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Moto Z Play Droid Edition - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Change the Browser Start / Home Page

Here's how to change the browser on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Open Web Browser

Here's how to access the web browser on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto Z Play, so it's easy to find later.

Moto Z Play Simulator: Navigating to a Website

Discover how to find a website using your Moto Z Play.

Moto Z Play Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto Z Play.

Moto Z Play Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z Play.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Internet & Web Browser Issues

Moto Z Play Droid Edition - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on or off on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Signal Strength

Here's how to view signal strength on the Moto Z Play Droid Edition.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Moto Z Play Droid Edition - Language Selection

Here's how to adjust language selection on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Changing the Language

Discover how to change the language settings on your Moto Z Play.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Moto Z Play Droid Edition - Add Additional Fingerprints

Here's how to add additional fingerprints to your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Moto Z Play Droid Edition when the screen is locked.

Moto Z Play Droid Edition - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Set Up Screen Lock

Here's how to set up screen lock on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Unlock Screen

Here's how to unlock the screen on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto Z Play to help protect your private information.

Moto Z Play Simulator: Unlocking the Screen

Learn how to unlock the screen on your Moto Z Play.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Moto Z Play Droid Edition - View Device ID (ESN / IMEI / MEID)

Here's how to view IMEI on your Moto Z Play Droid Edition.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Moto Z Play Droid Edition - Check Device Storage

Here's how to free up space if your device runs slow, crashes/resets, apps freeze or you can't save media.

Moto Z Play Droid Edition - Export Contacts to SD / Memory Card

Here's how to export contacts to sd / memory card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Moto Z Play (Droid Edition).

Moto Z Play Droid Edition - Import Contacts from SD / Memory Card

Here's how to import contacts from sd / memory card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Insert SD / Memory Card

Here's how to insert a memory card into your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to SD / Memory Card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Remove SD / Memory Card

Here's how to remove SD / Memory Card on your Moto Z Play Droid Edition.

Mobile Hotspot

Moto Z Play Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto Z Play as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Moto Z Play Droid Edition - Move Music Files from Device

Here's how to transfer music files from your Moto Z Play Droid Edition to a computer.

Moto Z Play Simulator: Setting a Calendar Alarm

Find out how to set a calendar alarm in Moto on your Moto Z Play.

Moto Z Play Simulator: Using Moto

Discover how to use Moto to find things and accomplish tasks using your Moto Z Play.

Moto Z Play Simulator: Using Moto Display

Learn how to use Moto Display to view and respond to notifications on your Moto Z Play.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Moto Z Play Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Moto Z Play.

Moto Z Play Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto Z Play.

Moto Z Play Simulator: Setting Up Moto Assist

Discover how to set up Moto Assist to automatically do things like read text messages while you're driving on your Moto Z Play.

Moto Z Play Simulator: Using the Navigation Panel

Discover how to access and clear the Notification Panel on your Moto Z Play.

Near Field Communication (NFC)

Moto Z Play Droid Edition - Tap & Pay

Here's how to tap & pay on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Android Beam On / Off

Here's how to turn Android Beam on / off on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn NFC On / Off

Here's how to turn NFC for your Moto Z Play Droid Edition on or off.

Transfer Data via Android Beam - Moto Z Play Droid Edition

Here's how to wirelessly transfer data from your Moto Z Play Droid Edition to another NFC-capable device.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Moto Z Play Droid Edition - Factory Data Reset (Powered Off)

If your Moto Z Play has a blank or frozen screen, here's an alternate way to reset the device.

Moto Z Play Droid Edition - Factory Data Reset (Powered On)

If your Moto Z Play Droid has a blank/frozen screen, calling, app, audio or sync issues, here's how to reset it.

Moto Z Play Droid Edition - Install Device Software Update

Here's how to check for or to install software updates on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View Software Version

Here's how to view software version on your Moto Z Play Droid Edition.

Motorola Moto Z Play Droid Edition - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

Software Upgrade Assistant (Motorola) - Enable / Disable Auto Updates

Here's how to enable or disable automatic updates in the Software Upgrade Assistant for Motorola.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Moto Z Play Droid Edition - Insert SIM Card

Here's how to properly insert a SIM card into your Moto Z Play Droid Edition to avoid potential service issues.

Moto Z Play Droid Edition - Modify SIM PIN

Here's how to change the SIM card lock code on your Moto Z Play.

Moto Z Play Droid Edition - Remove SIM Card

Here's how to remove SIM card on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn SIM PIN On / Off

Here's how to turn SIM PIN on / of on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Unblock SIM PIN

Here's how to unblock the SIM PIN on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - View SIM Card Number

Here's how to view SIM card number on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto Z Play.

Moto Z Play Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto Z Play to add memory for photos, videos, music, documents and more.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Moto Z Play Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto Z Play.

Moto Z Play Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto Z Play to help protect your account.

Moto Z Play Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto Z Play.

Software Issues

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

Software Upgrade Assistant (Motorola) - Enable / Disable Auto Updates

Here's how to enable or disable automatic updates in the Software Upgrade Assistant for Motorola.

Sounds, Volume & Audio

Moto Z Play Droid Edition - Save a Ringtone

Here's how to save a ringtone on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Set Ringtones

Here's how to set ringtones on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Use Speakerphone

Here's how to utilize the speakerphone on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Vibrate Mode

Here's how to set vibrate mode on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Volume Controls

Here's how to adjust volume controls on your Moto Z Play Droid Edition.

Status Indicators/Lights

Moto Z Play Droid Edition - View Signal Strength

Here's how to view signal strength on the Moto Z Play Droid Edition.

TV

Moto Z Play Droid Edition - View Device Screen on TV

Here's how to view wireless display on your Moto Z Play Droid Edition.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Moto Z Play Droid Edition - Auto Receive Messages

If your Moto Z Play Droid Edition is not receiving multimedia (picture / video) messages, view this info.

Moto Z Play Droid Edition - Compose and Send Email Message

Here's how to compose and send email on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Create and Send a Text Message

Here's how to create and send a text message on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Delete Messages

Here's how to delete messages on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Set Default Messaging App

Here's how to set the default messaging app on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Text Message Notification Settings

Here's how to adjust text message notification settings on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Moto Z Play.

Moto Z Play Droid Edition - View Text Messages

Here's how to view text messages on your Moto Z Play Droid Edition.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Android™ Smartphone - Auto Receive Messages

If you're not receiving your picture / video messages via Verizon Messages (Message+), view this info.

Verizon Messages - Android™ Smartphone - Create and Send a Text Message

To send a text message via Verizon Messages (Message+) from your Android smartphone, view this.

Verizon Messages - Android™ Smartphone - Text Message Notification Settings

Here's how to configure your Verizon Messages (Message+) notifications while using your Android smartphone.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Moto Z Play Droid Edition - Capture a Screenshot

Here's how to capture a screenshot on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Set Up Printing

Here's how to set up printing on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto Z Play.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Moto Z Play Droid Edition - Manage TTY Settings

Here's how to change the TTY settings on your Moto Z Play Droid Edition.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Moto Z Play Droid Edition - Set Wallpaper

Here's how to set the wallpaper on your Moto Z Play Droid Edition.

Moto Z Play Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto Z Play.

Wi-Fi & Network

Moto Z Play Droid Edition - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Moto Z Play Droid Edition with other Wi-Fi capable devices.

Moto Z Play Droid Edition - Add a Wi-Fi Network

Here's how to add a Wi-Fi Network on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Moto Z Play Droid to auto switch between Wi-Fi and mobile data.

Moto Z Play Droid Edition - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi network on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Network Mode Settings

Here's how to adjust network mode settings on your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Moto Z Play Droid Edition.

Moto Z Play Droid Edition - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on/off on your Moto Z Play Droid Edition. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

Moto Z Play Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto Z Play to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.

Wireless Emergency Alerts

Moto Z Play Droid Edition - Wireless Emergency Alerts

Here's how to manage wireless emergency alerts on your Moto Z Play Droid Edition.