Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Moto Mods - Android
[Device-Specific Instructions]

Activation & Initial Setup

Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Getting to Know Your Motorola Z Play Droid
[PDF]
Get to know your new Motorola Z Play Droid with this quick reference guide.

Alerts & Reminders

Alerts - Moto Z Play Droid Edition
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Move Pictures/Videos from Device - Moto Z Play Droid Edition
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Music Files to Device - Moto Z Play Droid Edition
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC or a removable memory/SD card, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Signal Strength - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Moto Z Play.
Moto Z Play Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Moto Z Play.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - Moto Z Play Droid Edition
[Device-Specific Instructions]
Battery Overview - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Moto Z Play.

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Moto Z Play Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Moto Z Play with your Bluetooth device.

Calling & Dialing

Activate Wi-Fi Calling - Android™
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling
[Device-Specific Instructions]
Change Emergency Address - Wi-Fi Calling
[Device-Specific Instructions]
Auto Reject or Ignore Call - Moto Z Play Droid Edition
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Add a Speed Dial - Moto Z Play Droid Edition
[Device-Specific Instructions]
Call History - Moto Z Play Droid Edition
[Device-Specific Instructions]
Call a Number - Moto Z Play Droid Edition
[Device-Specific Instructions]
DTMF - Moto Z Play Droid Edition
[Device-Specific Instructions]
Redial - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Moto Z Play.
Moto Z Play Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Moto Z Play to call a new number.
Moto Z Play Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Moto Z Play.
Moto Z Play Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z Play.
Moto Z Play Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Moto Z Play.
Moto Z Play Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Moto Z Play.
Moto Z Play Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Moto Z Play.
Moto Z Play Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Moto Z Play.

Camera, Photos & Videos

Moto Z Play Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Moto Z Play.
Moto Z Play Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Moto Z Play.
Moto Z Play Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Moto Z Play.
Moto Z Play Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Moto Z Play.
Moto Z Play Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Moto Z Play.
Moto Z Play Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Moto Z Play.
Moto Z Play Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Moto Z Play.
Moto Z Play Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Moto Z Play.
Moto Z Play Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Moto Z Play.

Computer/PC Connectivity

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Edit a Contact - Moto Z Play Droid Edition
[Device-Specific Instructions]
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Add a Contact - Moto Z Play Droid Edition
[Device-Specific Instructions]
Delete a Contact - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Moto Z Play.
Moto Z Play Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Moto Z Play.
Moto Z Play Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Moto Z Play.
Moto Z Play Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Moto Z Play without looking at it.
Moto Z Play Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Moto Z Play.
Moto Z Play Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Moto Z Play.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Optimize Data Usage - Moto Z Play Droid
[Device-Specific Instructions]
To change the data usage cycle on your device, view data usage and set data warnings and restrictions, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - Moto Z Play Droid Edition
[Device-Specific Instructions]
Turn Data On / Off - Moto Z Play Droid Edition
[Device-Specific Instructions]
To turn the mobile data for your Moto Z Play Droid Edition on or off, follow these steps.

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
View MAC Address - Moto Z Play Droid Edition
[Device-Specific Instructions]
View Phone Info - Moto Z Play Droid Edition
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Moto Z Play Droid Edition
[Device-Specific Instructions]
If the display on your Moto Z Play Droid Edition doesn't rotate, this shows how to fix it.
Airplane Mode - Moto Z Play Droid Edition
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Moto Z Play Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Moto Z Play to change alert sounds, turn off GPS and more.
Moto Z Play Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Moto Z Play by adjusting the screen timeout.
Moto Z Play Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Moto Z Play.
Moto Z Play Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Moto Z Play.
Moto Z Play Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Moto Z Play.
Moto Z Play Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Moto Z Play.
Moto Z Play Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Moto Z Play to Airplane mode.
Turn Screen Inversion On / Off - Moto Z Play Droid Edition
[Device-Specific Instructions]
If the color scheme on your Moto Z Play is reversed, view this.

Email/Gmail

Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Sync - Moto Z Play Droid Edition
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove a Personal (POP / IMAP) Account - Moto Z Play Droid Edition
[Device-Specific Instructions]
Removing then re-adding an email account on your Moto Z Play Droid Edition often fixes email issues.
Moto Z Play Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Moto Z Play.
Moto Z Play Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Moto Z Play.
Moto Z Play Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Moto Z Play.
Moto Z Play Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Moto Z Play.
Moto Z Play Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Moto Z Play.
Moto Z Play Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Moto Z Play.
Moto Z Play Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Moto Z Play.

Find My Phone

Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Google Backup & restore

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]

Home Screen

Moto Z Play Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Moto Z Play for quick access to them.
Moto Z Play Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Moto Z Play to help organize your apps.
Moto Z Play Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Moto Z Play.
Moto Z Play Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z Play.
Moto Z Play Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Moto Z Play.
Moto Z Play Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Moto Z Play.

Hotspot

Turn Mobile Hotspot On / Off - Moto Z Play Droid Edition
[Device-Specific Instructions]
To turn Mobile Hotspot on/off on your Moto Z Play Droid Edition or if you can't connect to Wi-Fi, see this.

Internet & Web Browser

Web Browser - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Moto Z Play, so it's easy to find later.
Moto Z Play Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Moto Z Play.
Moto Z Play Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Moto Z Play.
Moto Z Play Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z Play.

Language

Moto Z Play Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Moto Z Play.

Lock, Unlock, Password & Security

Moto Z Play Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Moto Z Play to help protect your private information.
Moto Z Play Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Moto Z Play.
Password Options - Moto Z Play Droid Edition
[Device-Specific Instructions]
Smart Lock - Moto Z Play Droid Edition
[Device-Specific Instructions]

Memory/Storage

Insert SD Card - Moto Z Play Droid Edition
[Device-Specific Instructions]
Remove SD Card - Moto Z Play Droid Edition
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Moto Z Play Droid Edition
[Device-Specific Instructions]
Format SD Card - Moto Z Play Droid Edition
[Device-Specific Instructions]
View this info on memory card formatting options for your Z Play Droid Edition.

Mobile Hotspot

Moto Z Play Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Moto Z Play as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Moto Z Play Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Find out how to set a calendar alarm in Moto on your Moto Z Play.
Moto Z Play Simulator: Using Moto
[Interactive Simulation]
Discover how to use Moto to find things and accomplish tasks using your Moto Z Play.
Moto Z Play Simulator: Using Moto Display
[Interactive Simulation]
Learn how to use Moto Display to view and respond to notifications on your Moto Z Play.

Navigating & Multitasking

Moto Z Play Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Moto Z Play.
Moto Z Play Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Moto Z Play.
Moto Z Play Simulator: Setting Up Moto Assist
[Interactive Simulation]
Discover how to set up Moto Assist to automatically do things like read text messages while you're driving on your Moto Z Play.
Moto Z Play Simulator: Using the Navigation Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Moto Z Play.

Near Field Communication (NFC)

Turn NFC On/Off - Moto Z Play Droid Edition
[Device-Specific Instructions]
Tap & Pay - Moto Z Play Droid Edition
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your Motorola device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Moto Z Play Droid Edition Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Remove SIM Card - Moto Z Play Droid Edition
[Device-Specific Instructions]
Insert SIM Card - Moto Z Play Droid Edition
[Device-Specific Instructions]
Unblock SIM PIN - Moto Z Play Droid Edition
[Device-Specific Instructions]
Modify SIM PIN - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Moto Z Play.
Moto Z Play Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Moto Z Play to add memory for photos, videos, music, documents and more.

Social Networking

Moto Z Play Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Moto Z Play.
Moto Z Play Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Moto Z Play to help protect your account.
Moto Z Play Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Moto Z Play.

Sounds, Volume & Audio

Set Ringtones - Moto Z Play Droid Edition
[Device-Specific Instructions]
Save a Ringtone - Moto Z Play Droid Edition
[Device-Specific Instructions]
Vibrate Mode - Moto Z Play Droid Edition
[Device-Specific Instructions]
Volume Controls - Moto Z Play Droid Edition
[Device-Specific Instructions]
Speakerphone - Moto Z Play Droid Edition
[Device-Specific Instructions]

Text & Multimedia Messaging

Restore Messages - Message+ - Android
[Device-Specific Instructions]
Delete Messages - Moto Z Play Droid Edition
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Auto Signature - Moto Z Play Droid Edition
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Set Up Printing - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Moto Z Play.

Visual & Hearing Accessibility

TTY Settings - Moto Z Play Droid Edition
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Moto Z Play Droid Edition
[Device-Specific Instructions]
Moto Z Play Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Moto Z Play.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Turn Wi-Fi On / Off - Moto Z Play Droid Edition
[Device-Specific Instructions]
To turn Wi-Fi on/off view this. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.
Moto Z Play Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Moto Z Play to connect to a Wi-Fi network, so you can access the internet without using data.

Wireless Emergency Alerts

Still Have Questions?


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