Home Support Samsung Samsung Chromebook Plus

Samsung Chromebook Plus - Support Overview

Find device-specific support and online tools for your Samsung Chromebook Plus.

Activate and setup

Learn how to activate and set up your Chromebook Plus.

Top 10 things to do with your new tablet

Samsung info

View your User Guide (PDF)

Visit Samsung's support website

Troubleshoot Chromebook Plus

This online tool will help you identify and resolve problems with your device.

Filter all topics below.

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All Topics

Activation, Setup & User Guides

Back Up & Transfer Content

Basics

Battery & Power

Bluetooth

Camera, Photos & Videos

Computer/PC Connectivity

Contacts

Data

Date & Time

Device ID & Info

Device Settings

Email/Gmail

Google Backup & restore

GPS & Location Based Services

Home Screen

Hotspot

Internet & Web Browser

Language

Lock, Unlock, Password & Security

Memory/Storage

Music

Operating System & Software

SIM Card

Social Networking

Sounds, Volume & Audio

Status Indicators/Lights

Text & Multimedia Messaging

Tips, Tricks & Shortcuts

Wallpapers/Theme

Wi-Fi & Network

Activation, Setup & User Guides

Activate, Switch or Bring Your Own Device (BYOD) FAQ

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Verizon Cloud - How to Use Guide

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Video:
What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 1:20

Samsung Chromebook Plus - User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Samsung Chromebook Plus - Activate / Set Up Device

Here's how to perform a quick set up of your Chromebook Plus.

Samsung Chromebook Plus - Add a User Account

Here's how to add a user profile so multiple people can use your Chromebook Plus.

Samsung Chromebook Plus - Add an Existing Google Account

Here's how to add a Google account to your Chromebook Plus (LTE).

Samsung Chromebook Plus - Create a New Google Account

Here's how to create a Google account from the Gmail website.

Samsung Chromebook Plus - Edit a User Account

Here's how to edit user accounts from your Chromebook Plus .

Samsung Chromebook Plus - Remove a User Account

Here's how to remove user accounts from your Chromebook Plus .

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Samsung Chromebook Plus - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your device to an SD / Memory card.

Samsung Chromebook Plus - Move Music Files from Device

Here's how to transfer music files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Music Files to Device

Here's how to transfer music files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your device and a thumb drive.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Basics

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the e911 address on your device, used by emergency personnel, via the My Verizon website.

Samsung Chromebook Plus - Sign In / Out

Here's how to sign in or out of additional user accounts set up on your Chromebook Plus.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Samsung Chromebook Plus - Extend Battery Life

Here's how to improve the battery life for your Chromebook Plus.

Samsung Chromebook Plus - Power Saver Settings

Here's how to adjust power settings on your Chromebook Plus .

Samsung Chromebook Plus - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Chromebook Plus .

Bluetooth

Bluetooth FAQs

Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Samsung Chromebook Plus - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Chromebook Plus on or off.

Camera, Photos & Videos

Samsung Chromebook Plus (LTE) - Save Pictures from Browser

Here's how to save a photo from the browser on your Chromebook Plus (LTE).

Samsung Chromebook Plus - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Chromebook Plus.

Samsung Chromebook Plus - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your device and a thumb drive.

Samsung Chromebook Plus - View Pictures / Videos

Here's how to view pictures or videos on your Chromebook Plus .

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Samsung Chromebook Plus - Add a Contact

Here's how to add contacts on your Chromebook Plus .

Samsung Chromebook Plus - Delete a Contact

Here's how to remove contacts on your Chromebook Plus .

Samsung Chromebook Plus - Edit a Contact

Here's how to change info for saved contacts on your Chromebook Plus .

Samsung Chromebook Plus - Export Contacts to SD / Memory Card

Here's info on exporting contacts to the SD (memory card) of your Chromebook Plus .

Samsung Chromebook Plus - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Chromebook Plus.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Samsung Chromebook Plus - Turn Data On / Off

Here's how to turn the mobile data for your Chromebook Plus on or off.

Date & Time

Samsung Chromebook Plus - Set Date and Time

Here's how to correct the date and/or time on your Chromebook Plus.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Chromebook Plus - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Chromebook Plus .

Samsung Chromebook Plus - View Device Info

Here's how to view info about your device such as Mobile Device Number, MAC address, IMEI, etc.

Samsung Chromebook Plus - View MAC Address

Here's how to see the Hardware (MAC) address of your Chromebook Plus.

Device Settings

Samsung Chromebook Plus - Adjust Brightness Settings

Here's how to make the screen brighter or dimmer on your Chromebook Plus .

Samsung Chromebook Plus - Adjust Display Settings

Here's how to adjust display settings such as orientation and night light on your Chromebook Plus .

Samsung Chromebook Plus - Adjust Font Settings

Here's how to adjust the screen font size on your Chromebook Plus .

Samsung Chromebook Plus - Configure Stylus Settings

Here's how to change the stylus settings for your Chromebook Plus .

Samsung Chromebook Plus - Reset All Settings

If your Chromebook Plus crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Chromebook Plus - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning, view this info.

Email/Gmail

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email to be accessed from multiple computers or mobile devices.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Samsung Chromebook Plus - Remove Gmail Account

Here's how to remove a Gmail account from your Chromebook Plus.

Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

Google Backup & restore

Samsung Chromebook Plus - Google Backup and Restore

Here's how to ensure your Chromebook Plus settings are backed up and syncing as desired.

GPS & Location Based Services

Find My Mobile - Samsung

Improving GPS Performance

Home Screen

Samsung Chromebook Plus - Access Notification Panel

Here's how to access your notification screen on your Chromebook Plus .

Samsung Chromebook Plus - Add Shortcuts to Home Screen

Here's how to pin apps to the shelf for easy access on your Chromebook Plus .

Hotspot

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Samsung Chromebook Plus (LTE) - Add a Browser Bookmark

Here's how to add a bookmark to your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the browser on your Chromebook Plus (LTE), view this info.

Samsung Chromebook Plus (LTE) - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.

Samsung Chromebook Plus (LTE) - Delete a Browser Bookmark

Here's how to delete a bookmark on your Chromebook.

Samsung Chromebook Plus (LTE) - Edit a Browser Bookmark

Here's how to edit bookmarks on your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Launch a Browser Bookmark

Here's how to launch a webpage from a bookmark on your Chromebook.

Samsung Chromebook Plus (LTE) - Save Pictures from Browser

Here's how to save a photo from the browser on your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Turn JavaScript On / Off

If you can't view web pages on your device, checking your JavaScript settings often helps.

Samsung Chromebook Plus - Change the Browser Home Page

Here's how to change the Home page on your Chromebook Plus .

Samsung Chromebook Plus - Open Web Browser

Here's how to launch the web browser from your Chromebook Plus .

Language

Samsung Chromebook Plus - Language Selection

Here's how to change the language used on your Chromebook Plus .

Lock, Unlock, Password & Security

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Chromebook Plus - Device Lock

Here's how to lock and unlock your Chromebook Plus.

Samsung Chromebook Plus - Set Up Screen Lock

Here's how to set the method used to lock or unlock your Chromebook Plus .

Samsung Chromebook Plus - Turn Off Screen Lock

Memory/Storage

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Samsung Chromebook Plus - Check Device Storage

Here's how to check the available storage space on Chromebook Plus .

Samsung Chromebook Plus - Export Contacts to SD / Memory Card

Here's info on exporting contacts to the SD (memory card) of your Chromebook Plus .

Samsung Chromebook Plus - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Chromebook Plus.

Samsung Chromebook Plus - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Chromebook Plus.

Samsung Chromebook Plus - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your Chromebook Plus .

Samsung Chromebook Plus - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your device to an SD / Memory card.

Samsung Chromebook Plus - Remove SD / Memory Card

Here's how to remove the SD / Memory card from your Chromebook Plus .

Music

Samsung Chromebook Plus - Move Music Files from Device

Here's how to transfer music files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Music Files to Device

Here's how to transfer music files between your Chromebook Plus and another device.

Operating System & Software

Samsung Chromebook Plus - Factory Data Reset (Powered Off)

If your Chromebook Plus has screen, calling, app, audio and syncing issues, view this.

Samsung Chromebook Plus - Factory Data Reset (Powered On)

Here's how to reset your Chromebook Plus if the screen freezes or call, app, audio or sync issues occur.

Samsung Chromebook Plus - Install Device Software Updates

Here's how to check for and install updates for your Chromebook Plus .

Samsung Chromebook Plus - View Software Version

Here's how to view the version of Chrome OS that your Chromebook Plus is running.

SIM Card

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Video:
How to Insert a SIM Card
(length: 1:22)

This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.

Length: 1:22

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Samsung Chromebook Plus (LTE) - Modify SIM PIN

Here's how to change your SIM card lock code on the Samsung Chromebook Plus.

Samsung Chromebook Plus (LTE) - Turn SIM PIN On / Off

Here's how to turn the SIM PIN on your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Unblock SIM PIN

If the SIM PIN for your Chromebook Plus (LTE) is blocked, here's how to unblock it.

Samsung Chromebook Plus - Insert SIM Card

Here's how to properly insert a SIM card into your Chromebook Plus.

Samsung Chromebook Plus - Remove SIM Card

Here's how to remove the SIM card from your Chromebook Plus.

Samsung Chromebook Plus - View SIM Card Number

Here's how to view the SIM card number of your Chromebook Plus.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Samsung Chromebook Plus - Turn Off All Sounds

Here's how to turn off / silence all sounds for your Chromebook Plus .

Samsung Chromebook Plus - Volume Controls

Here's how to adjust volume if you aren't getting notifications or your device doesn't vibrate / make sounds.

Status Indicators/Lights

Samsung Chromebook Plus - View Signal Strength

Here's how to view signal strength on your Chromebook Plus .

Text & Multimedia Messaging

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Tips, Tricks & Shortcuts

Samsung Chromebook Plus - Capture a Screenshot

Here's how to capture a screenshot from your Chromebooks Plus .

Samsung Chromebook Plus - Set Up Printing

Here's how to set up printing capability from your Chromebook Plus.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Wallpapers/Theme

Samsung Chromebook Plus - Set Wallpaper

Here's how to change the background wallpaper on your Chromebook Plus.

Connect with us on Messenger

Visit Community

24/7 automated phone system: call *611 from your mobile

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Samsung Chromebook Plus - Support Overview

Filter all topics below.

Activation, Setup & User Guides

Activate, Switch or Bring Your Own Device (BYOD) FAQ

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Verizon Cloud - How to Use Guide

Video: What is Verizon Cloud? (length: 1:20)

Samsung Chromebook Plus - User Guide (PDF)

Samsung Chromebook Plus - Activate / Set Up Device

Samsung Chromebook Plus - Add a User Account

Samsung Chromebook Plus - Add an Existing Google Account

Samsung Chromebook Plus - Create a New Google Account

Samsung Chromebook Plus - Edit a User Account

Samsung Chromebook Plus - Remove a User Account

Top 10 Things to Do with Your New Tablet

Validate Emergency Address (E911)

Back Up & Transfer Content

Content Transfer Center

Video: Use the Content Transfer App to Move Content Between Devices (length: 2:58)

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Samsung Chromebook Plus - Move Files from Internal Storage to SD / Memory Card

Samsung Chromebook Plus - Move Music Files from Device

Samsung Chromebook Plus - Move Music Files to Device

Samsung Chromebook Plus - Move Pictures / Videos from Device

Samsung Chromebook Plus - Move Pictures / Videos to Device

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Basics

My Verizon Website - Remove Connected Device (E911)

How to Check Verizon Wireless Service Availability

My Verizon Website - Update Connected Device Emergency Address (E911)

Samsung Chromebook Plus - Sign In / Out

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

Battery Issues - Battery Usage

Battery Troubleshooting Basics

Samsung Chromebook Plus - Extend Battery Life

Samsung Chromebook Plus - Power Saver Settings

Samsung Chromebook Plus - View Battery Info

Bluetooth

Bluetooth FAQs

Bluetooth® Help Guide

Samsung Chromebook Plus - Turn Bluetooth® On / Off

Camera, Photos & Videos

Samsung Chromebook Plus (LTE) - Save Pictures from Browser

Samsung Chromebook Plus - Common Camera Settings

Samsung Chromebook Plus - Move Pictures / Videos from Device

Samsung Chromebook Plus - Move Pictures / Videos to Device

Samsung Chromebook Plus - View Pictures / Videos

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide

Samsung Chromebook Plus - Add a Contact

Samsung Chromebook Plus - Delete a Contact

Samsung Chromebook Plus - Edit a Contact

Samsung Chromebook Plus - Export Contacts to SD / Memory Card

Samsung Chromebook Plus - Import Contacts from SD / Memory Card

Data

Bonus Data FAQs

Data Utilization FAQs

Data Gifting FAQs

Turn Facebook® Video Autoplay On / Off

Samsung Chromebook Plus - Turn Data On / Off

Date & Time

Samsung Chromebook Plus - Set Date and Time

Device ID & Info

Damaged Device Fee FAQs

View Device Info - Verizon Website

Samsung Chromebook Plus - View Device ID (ESN / IMEI / MEID)

Samsung Chromebook Plus - View Device Info

Samsung Chromebook Plus - View MAC Address

Device Settings

Samsung Chromebook Plus - Adjust Brightness Settings

Samsung Chromebook Plus - Adjust Display Settings

Samsung Chromebook Plus - Adjust Font Settings

Samsung Chromebook Plus - Configure Stylus Settings

Samsung Chromebook Plus - Reset All Settings

Video:
What is Verizon Cloud?
(length: 1:20)

Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)

Video:
How to Insert a SIM Card
(length: 1:22)