Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Verizon Cloud FAQs

Back up and sync your contacts, photos, videos and more with Verizon Cloud.

General Information
  1. What is Verizon Cloud?

    Verizon Cloud is a service that offers secure cloud storage to wirelessly back up and sync the content on your mobile device.

    You can use Verizon Cloud to sync content between your phone, tablet, computer and other devices. It ensures your content is available virtually anywhere you want to access or manage it. If your device is ever damaged, lost or stolen, you don't have to worry about losing your contacts or files.

    Verizon Cloud can back up and sync your:

    • Contacts
    • Pictures
    • Videos
    • Music
    • Documents
    • Text and multimedia messages
    • Call logs*

    Watch a video about Verizon Cloud to learn more.

    *Call logs are Customer Proprietary Network Information (CPNI) and are subject to the Verizon Wireless Privacy Principles.

    Get Verizon Cloud now



  2. How much does Verizon Cloud cost?

    There's a variety of Verizon Cloud storage plans available, including a free 5 GB option. If you need additional storage, you can get up to 1 TB for a monthly fee.

    Refer to VerizonWireless.com/cloud for pricing details.

    If you already subscribe to Backup Assistant Plus, you'll continue to pay the same monthly rate when you switch to Verizon Cloud. If you're currently subscribed to the free Backup Assistant Plus option (500 MB of storage), you'll be automatically upgraded to a 5 GB free account when you download and install the Verizon Cloud app on your Android or iOS device.

    For lines on The Verizon Plan that switched from The MORE Everything® Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. If you're adding a new line on The Verizon Plan, you can get 5 GB free storage.

    You can upgrade your storage amount from the Verizon Cloud app or add the Verizon Cloud feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  3. How can I access my content in Verizon Cloud?

    There are several ways to access your content in Verizon Cloud:

    • Cloud mobile app (available for iOS and most Android™ devices*)
    • Cloud desktop app for your computer or laptop
    • Cloud website

    *To check if your device is supported, open the app store on your device and search for Verizon Cloud. If the app is listed in the search results, your device is compatible. You can download the Cloud app from the app store if it's not already on your device.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  4. Is Verizon Cloud compatible with my phone, tablet or computer?

    Verizon Cloud is compatible with:

    • Most Android smartphones and tablets*
    • All iOS devices (including iPhone® and iPad®)
    • Your computer through:
      • The Cloud desktop app
      • The Cloud website (on Windows®, Mac® or Linux®)

    *To check if your device is supported, open the app store on your device and search for Verizon Cloud. If the app is listed in the search results, your device is compatible. You can download the Cloud app from the app store if it's not already on your device.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  5. How much storage do I get with Verizon Cloud?

    Verizon Cloud comes with 5 GB of free storage when you download and install the Verizon Cloud app on your device. If you need more storage space, you can get up to 1 TB for a monthly fee.

    Refer to VerizonWireless.com/cloud for more details on our available storage plans and pricing.

    For lines on The Verizon Plan that switched from The MORE Everything Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. When you add a new line on The Verizon Plan, you can get 5 GB free storage.

    You can upgrade your storage amount through the Verizon Cloud app or from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  6. How do I get Verizon Cloud on my phone, tablet or computer?

    The steps to get Verizon Cloud vary based on the type of device you're using:

    • Android (includes smartphones and tablets) - Verizon Cloud may already be on your device. Open the App list on your device and look for Verizon Cloud. If you don't see it, search for Verizon Cloud in the Google Play™ Store on your device, and download it.

      Notes:
      • If Backup Assistant Plusis on your device, you may get an app upgrade notification.

      • If Verizon Cloud doesn't come up in the search results, your device may not be compatible.
    • iOS (includes iPhone and iPad) - Search for and download the Verizon Cloud app from the Apple App Store®. If you currently use Backup Assistant Plus on your iOS device, you'll need to uninstall the Backup Assistant Plus app and install Verizon Cloud instead.

    • Computer (includes Windows or Mac) - To download the Verizon Cloud app to your computer, visit the Desktop Apps Verizon Cloud page and select the version for your computer's operating system.

    • On the Web - Once you've activated Verizon Cloud on your mobile device, you can access your cloud content online from your web browser through the Cloud website.

      Note: Use your mobile number and My Verizon Password to sign in to the Verizon Cloud website.


  7. What happens to my content in Backup Assistant or Backup Assistant Plus when I upgrade to Verizon Cloud?

    If you currently use Backup Assistant or Backup Assistant Plus, all of your backed up content, including contacts, photos, music and documents, will automatically transfer when you activate Verizon Cloud.

    Plus, you'll be able to use the additional features that Verizon Cloud offers.



  8. Am I eligible to subscribe to Verizon Cloud?

    If you have an active standard monthly Verizon Wireless account, you're eligible to subscribe to Verizon Cloud, regardless of the type of mobile device you have. Prepaid accounts aren't eligible to subscribe to Verizon Cloud.

    There's a wide variety of ways you can access the content you have stored in the cloud (e.g., computer, mobile phone, tablet and web browser).

    However, to get the 5 GB free storage, you'll need to download the app to a compatible Android or iOS device.

    For lines on The Verizon Plan that switched from The MORE Everything Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. When you add a new line on The Verizon Plan, you can get 5 GB free storage.

    You can upgrade from the Verizon Cloud app or add the feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  9. Why are some apps called V CAST Media Manager, Backup Assistant and/or Backup Assistant Plus instead of Verizon Cloud?

    Some devices weren't able to access Verizon Cloud when it was first created, so there were a variety of other options to back up your data. However, most of the devices with the older apps are now eligible to upgrade to the latest version of Verizon Cloud.

    If you have V CAST Media Manager, Backup Assistant or the Backup Assistant Plus app on your device, follow the instructions below for the type of device you have:

    • Android (smartphone or tablet) - Download and install the latest of the Verizon Cloud app from the Google Play Store. Verizon Cloud will automatically replace the older app on your device.

      Note: If Verizon Cloud doesn't come up in the search results, your device may not be compatible.

    • iOS (iPhone or iPad) - Download and install the latest Verizon Cloud app from Apple App Store. After installing Verizon Cloud, you'll need to uninstall the old Backup Assistant Plus app.

    • Computer - Download and install Verizon Cloud for your computer. Verizon Cloud will automatically replace the older app on your computer.

    • Basic phone - Verizon Cloud isn't currently accessible from a basic phone, so continue using Backup Assistant. If you set up Verizon Cloud to sync supported content on your computer or tablet, your basic phone will sync contacts with the cloud through Backup Assistant. But it won't sync any other types of content.

    Content you upload using the original apps for computer, tablet, netbook, web and phone will transfer to Verizon Cloud.



  10. Is there any type of content that I shouldn't store on Verizon Cloud?

    Verizon Cloud and Backup Assistant PlusSM aren't designed for secure transmission or storage of personal healthcare information. Therefore, they must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively, "HIPAA").

    If your business is a Covered Entity or Business Associate as defined by HIPAA, or if your business otherwise doesn't want its users to save content other than contacts to these services, you must block these services.

    To block Verizon Cloud and Backup Assistant Plus for individual lines on your business account:

    1. Go to My Business Account.
    2. In the Account Maintenance tab, click Wireless Numbers and Users.
    3. Select the phone number you want to manage.
    4. In the Actions dropdown, click Add or Remove Features.
    5. In the Block Services window, check the box for Block Verizon Cloud.
    6. Click Continue in the bottom-right corner of the screen.
    7. Click Submit on the Order Confirmation page.

    You'll receive an email confirming the change.

    You can also block Verizon Cloud by contacting your Global Enterprise Advisor or Verizon Wireless Customer Service at (800) 922-0204.

    Note: Blocking Verizon Cloud will restrict users from accessing and storing any content except contacts in Verizon Cloud and Backup Assistant Plus.



  11. Why is my Verizon Cloud storage amount or monthly charge different than usual when I didn't make a plan change?

    We recently lowered the cost of our Verizon Cloud plans, giving you more storage for your money. Rather than requiring you to manually switch to the new plans, we automatically switched you to a new equivalent plan.

    Your new plan is either:

    • The same price with more storage
    • A lower price with the same amount or more storage

    No one was switched to a plan that costs more than they were paying previously.

    If you'd like more information about your new Cloud storage plan, go to the Products & Apps page in My Verizon. You'll also be able to see the other new plans available.

    Enjoy your extra storage on us!



Using Verizon Cloud
  1. How do I sign in to Verizon Cloud?

    When you're prompted to sign in to Verizon Cloud, use your mobile number and your My Verizon Password.

    You must use your own mobile number, not the number or User ID for anyone else on the account, to access your Verizon Cloud content. The Account Owner can only access the Verizon Cloud content they’ve backed up from their device. They can’t access the content associated with any other lines on their account.

    If you change your My Verizon Password, you'll need to sign in to Verizon Cloud with the new Password.



  2. How do I back up and sync my contacts using Verizon Cloud?

    When you open the Verizon Cloud app for the first time on your mobile device, you'll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. If you're using an Android device, your Google contacts will also sync with Verizon Cloud. The Verizon Cloud app will provide confirmation that the contacts are being synced.

    For step-by-step visual instructions on using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.

    If you think your contacts aren't being synced by Verizon Cloud, go to the Settings menu of the Verizon Cloud app and make sure that the Contacts box is checked under the "What to back up" option. By doing this, you've successfully activated Contacts Sync from Verizon Cloud.

    If you upgrade or switch to a different compatible device, your contacts will transfer to your new device along with all of your other Verizon Cloud content.



  3. I have more than one line on my account. How do I manage the Verizon Cloud content backed up from my other devices?

    Every mobile number on your account has a separate Verizon Cloud account associated with it. To access the content stored in the cloud for a specific device, you have to sign in to the Verizon Cloud website using that device's mobile number and My Verizon Password.

    You can't view the cloud content for all of your devices at once, even as the Account Owner. You can only see the cloud content associated with the specific mobile number you sign in under.

    Note: Tablets also have a mobile number assigned to them, which you can use to sign in to Verizon Cloud. If you sign in with your tablet number, you'll access the cloud specific to your tablet. If you sign in with your mobile phone number, you can view, sync and back up to your phone's cloud account. If you don't know your tablet's mobile number, you can find it on the My Devices page in My Verizon.



  4. How do I sync my videos to Verizon Cloud on an Apple device?

    In order to create the best Verizon Cloud experience, videos aren't automatically set to be backed up on iOS.

    To activate automatic video backup on Verizon Cloud for iOS:

    1. Go to the Settings menu of the Verizon Cloud app.
    2. On the Backup Settings screen, check the box for Videos.

    You've successfully activated automatic video backup. The videos on your device will be backed up the next time Verizon Cloud syncs.



  5. How do I manage my text messages and call logs in Verizon Cloud?

    If you're on a device that supports the syncing of text messages and call logs to Verizon Cloud, you won't be able to access that content using the app itself. Instead, you can manage what's in the Cloud from the standard text messaging and calling apps on your device. For example, deleting a text message from the messaging app will also delete the message from Verizon Cloud.

    Note: Disabling the sync of text messages or call logs can result in differences between what's on your device and what's in your cloud storage.



  6. How many of my text messages will sync to Verizon Cloud?

    When you first sync your device with Verizon Cloud, all text messages from the last 90 days will sync to the cloud. From that time, all new text messages sent or received on your device will also sync to the cloud.

    When you switch to a new device, all your text messages that are saved in Verizon Cloud will restore to your new device.

    Notes:

    • The first time you sync to Verizon Cloud may take a long time, depending on how many text messages and how much other content you have to sync. The first sync should always be done over Wi-Fi and with your device connected to a wall charger. The first time you sync, plug your device into a wall charger and connect to Wi-Fi until the process is complete. When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network.


  7. When I delete something from my phone or tablet, will it still be saved in Verizon Cloud?

    It depends. When you delete a file from your device, the following file types will be:

    • Saved in the cloud
      • Pictures
      • Videos
      • Songs
      • Documents
    • Deleted from the cloud
      • Contacts
      • Text and multimedia messages
      • Call logs

    Note: If you delete a contact with the Verizon Cloud website, that contact will also be deleted from your phone.



  8. How do I get contacts I backed up to Verizon Cloud on to my new phone?

    Before completing this action, make sure your contacts in the cloud are up to date. You may want to perform another backup to the cloud from your old phone, if you can.

    To sync your contacts from the cloud to your new phone:

    1. Open the Verizon Cloud app from your new phone's App menu.

      Note: If Verizon Cloud isn't listed in your App menu, you'll need to download the Verizon Cloud app to your new phone.

    2. Tap Get Started.

    3. Select the types of files you want restored to your new phone from the cloud.

      Note: This initial sync could take a long time, depending on how much content you select. The first time you sync, plug your device into a wall charger and connect to Wi-Fi until the process is complete. When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network.

    4. Tap OK.

    You've successfully synced your content from the cloud to your new phone.



  9. How do I download content from Verizon Cloud to my phone or tablet?

    To download content from your cloud storage:

    1. Open the Verizon Cloud app on your mobile device.

    2. Select the content type (e.g., music, pictures, videos, documents) you'd like to download.

    3. Locate the file you want to download, and then touch and hold the file name to select it.

      Note: If you're using an Apple device, you'll have to tap the Edit button on the top right of the screen, and then tap the file you'd like to download.

    4. From the available Menu options that appear, tap Download.

    You've successfully downloaded content from the cloud to your device.

    For step-by-step visual instructions for using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.



  10. How do I know if content on my phone is stored in my Verizon Cloud account?

    Verizon Cloud automatically uploads all the data for each content type you've set it to sync (e.g., pictures, videos, etc.). As long as you choose to sync a content type and have room in your account to store it, everything you have on your mobile device will be uploaded to Verizon Cloud.

    You can also view your media with the Verizon Cloud website to see what is backed up in your account.



  11. How much does it cost to upload or download a file on my phone or tablet with the Verizon Cloud app?

    That depends on what kind of network you're connected to at the time.

    Syncing over Wi-Fi
    - If you keep Verizon Cloud in "Wi-Fi only" mode and always use Wi-Fi when syncing or streaming content, you won't be charged for data usage.

    Syncing over the Verizon Wireless network using data - If your device isn't connected to a Wi-Fi network, data charges may apply when uploading, downloading or streaming a file with the Verizon Cloud app, and you'll be charged according to your data plan.

    If you're concerned about data overages, consider using Safety Mode on the new Verizon Plan.



  12. How do I upload to Verizon Cloud from my basic phone?

    To upload pictures and videos to your Verizon Cloud account directly from your basic phone:

    1. Select the picture or video you want to upload.
    2. Select Options.
    3. Scroll down and select To PIX Place or To Online Album.

    You've successfully uploaded your picture or video to Verizon Cloud.



  13. I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone or tablet?

    Yes, Verizon Cloud backs up from multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android (both internal + external removable memory)
    • Root folder3
    • DCIM and sub-folders
    • Pictures and sub-folders
    • SD_VIDEO folder in the Casio Commando 4G

    iOS:
    • Camera Roll and Videos in the Photos app
    Music2 Android (both internal and external removable memory)
    • Root folder
    • Music and sub-folders
    Documents2 Microsoft® Office documents (PDF, PPT, PPTX, DOC, DOCX, XLS and XLSX) located anywhere on the device will be backed up


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.

    3 Root on a smartphone or tablet is equivalent to a C: drive on a computer; it's the highest folder level.



  14. I downloaded photos, videos, songs, files or documents from Verizon Cloud. Where are they on my phone or tablet?

    Verizon Cloud stores downloaded content in multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android: Downloaded photos and videos will appear under the Downloads album under Gallery; the downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    iOS: Downloaded photos and videos will appear in the Camera Roll album in the Photos app

    Music2 Downloaded songs will appear in the Music Player or Music apps (not the Play Music menu)

    (The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory)
    Documents2 The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.



  15. What media file formats does Verizon Cloud support?

    Verizon Cloud supports each of the major media content types, including photos, videos, music and documents. Within each content type, the service supports a wide range of formats, including the following:

    Audio Formats AAC, AC-3, AMR-NB, AMR-WB, AMV IMA ADPCM, DV Audio, MPEG Audio Layer 2, MPEG Audio Layer 3, WavPack, WMA v1/v2
    Video Formats DV, Flash Screen Video, FLV, H.261, H.263 (+), MPEG-1, MPEG-2, MPEG-4, RealVideo 1.0, RealVideo 2.0, RealVideo 4.0, WMV7, WMV8
    Photo Formats JPG, JPEG, BMP, GIF, PNG, TIFF
    Document Formats DOC, DOCX, XLS, XLSX, PPT, PPTX, PPS, PDF, TXT, RTF, DOT, HTML, HTM, XM


  16. Can I create albums or playlists using Verizon Cloud?

    Yes, you can use the mobile app, desktop app on your computer or website to create and manage albums and playlists.

    To create an album or playlist:

    1. Select a photo or song.
    2. Select the option to create an album or playlist.
    3. Once a playlist or album is created, you can add more songs or photos.

    You've successfully created an album or playlist. You also can upload an album, playlist or folder saved on your computer.



  17. If I get a new phone, what happens to the files I’ve saved to my Verizon Cloud account?

    When you change phones, you'll be able to access your cloud storage from your new phone as long as it's supported by Verizon Cloud.

    Note: Some devices may not support syncing all the content Verizon Cloud offers. In that case, all remaining content is still protected in the cloud and accessible online through My Verizon or the Verizon Cloud desktop app for your computer. However, messages and call logs aren't accessible from the web, computer or tablet.



  18. How do I know how much Verizon Cloud storage I've used?

    The Verizon Cloud app has a storage meter that shows the amount of cloud storage used, along with the amount of online storage in your subscription. You'll receive notifications as you approach your storage limit, letting you know that it's time to upgrade and how much storage you have left.



  19. How do I upgrade my Verizon Cloud storage plan?

    If you're the Account Owner or Account Manager, you can upgrade your storage from within the Verizon Cloud app or online.

    To upgrade from the Cloud app for your smartphone or tablet, go to Settings and tap Upgrade. Then follow the onscreen prompts.

    To upgrade your Cloud storage plan online:

    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab at the top of the page.
    3. If you have multiple lines on your account, select the line you want to upgrade Cloud on.
    4. Scroll to the Verizon Cloud section, and click Upgrade for the amount of space you want to upgrade to.
    5. Review the changes and bill impacts on the confirmation pop-up, and click Upgrade Now when finished.

    You've successfully upgraded your Verizon Cloud storage plan.

    Note: If you want to upgrade your storage from the desktop app, click on the Cloud icon in your system tray, and then click Grow Your Cloud.

     



  20. What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online?

    Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

    Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service at (800) 922-0204.

    Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription.



Using the Desktop App
  1. Can I use the Verizon Cloud desktop app on my computer to upload a file to my online storage?

    Yes, the Verizon Cloud desktop app can connect to the same storage that your mobile app uses.

    To connect your desktop app to your online storage:

    1. From your computer, download and install the Verizon Cloud desktop app.

    2. Open the Verizon Cloud desktop app.

    3. Click the Cloud icon.

    4. Enter your mobile number and My Verizon Password to sign in to your cloud storage.

    You can then drag and drop files from your file manager onto the Verizon Cloud Sync folder.



  2. Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud?

    Yes, as long as the file format is supported by Verizon Cloud, you should be able to play or view the file. If the file format isn't supported, you can still download the file to your mobile device but you won't be able to play or view it.



  3. Can I set the Verizon Cloud desktop app on my computer to automatically back up content?

    Yes, the Verizon Cloud desktop app supports automatic backups to your online storage.

    To choose which folder(s) to backup:

    1. Open the Verizon Cloud app.
    2. Click the Backup tab.
    3. Click the Backup button.
    4. Select the folder you want to back up.
    5. Click OK.

    You've successfully added a folder to the list of folders that will be backed up.



  4. Why is my Verizon Cloud Sync folder not showing all of the things I have in Verizon Cloud?

    The Verizon Cloud Sync folder is a folder on your local computer that lets you quickly move files to the cloud. The sync folder only contains files that you've added to it from your computer. It won't contain files that you've backed up to the cloud from your phone or other devices.

    Any time you add or delete something in the Verizon Cloud Sync folder, all other devices connected to your Verizon Cloud account will see that change.



  5. I clicked on the Verizon Cloud icon on my desktop. Why don't I see the Verizon Cloud app?

    If the Verizon Cloud app is already running, the Verizon Cloud Sync folder will open when you click the Verizon Cloud icon. If the Verizon Cloud app isn't running, the app will start running in the background when you click the Verizon Cloud icon.

    To open the app, click on the Cloud icon in the system tray, and then click Show Dashboard.



Troubleshooting
  1. I have Backup Assistant Plus Media on my device, and Verizon Cloud didn’t replace the old service when I downloaded it. How do I disable Backup Assistant Plus Media?

    If your device came with Backup Assistant Plus Media preloaded, that service won't disappear when you download Verizon Cloud. You should disable Backup Assistant Plus Media after setting up Verizon Cloud to avoid the possibility of additional data usage and battery drain.

    To disable Backup Assistant Plus Media:

    1. Open your device's Settings app.
    2. Scroll to and tap Backup Assistant Plus.
    3. Uncheck the boxes for each of the following:
      • Pictures
      • Videos
      • Music
      • Documents
      • Contacts (if applicable)

        Note: You may need to select Backup Assistant Plus Media to see these options.

    You've successfully disabled Backup Assistant Plus Media. It will no longer sync media from your device, and Verizon Cloud will take over to protect your content.



  2. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. iPhone, iPad, Mac, App Store and Apple are trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Microsoft is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

     

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store