Select Your Device
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Verizon Cloud FAQs

Back up and sync your contacts, photos, videos and more with Verizon Cloud.

General Information
  1. What is Verizon Cloud?

    Verizon Cloud is a service that offers secure cloud storage to wirelessly back up and sync the content on your mobile device.

    You can use Verizon Cloud to sync content between your phone, tablet, computer and other devices. It ensures your content is available virtually anywhere you want to access or manage it. If your device is ever damaged, lost or stolen, you don't have to worry about losing your contacts or files.

    Verizon Cloud can back up and sync your:

    • Contacts
    • Pictures
    • Videos
    • Music
    • Documents
    • Text and multimedia messages
    • Call logs*

    Watch a video about Verizon Cloud to learn more.

    *Call logs are Customer Proprietary Network Information (CPNI) and are subject to the Verizon Wireless Privacy Principles.

    Get Verizon Cloud now



  2. How much does Verizon Cloud cost?

    There's a variety of Verizon Cloud storage plans available, including a free 2 GB option. If you need additional storage, you can get up to 1 TB for a monthly fee.

    Refer to VerizonWireless.com/cloud for pricing details.

    If you already subscribe to Backup Assistant Plus, you'll continue to pay the same monthly rate when you switch to Verizon Cloud. If you're currently subscribed to the free Backup Assistant Plus option (500 MB of storage), you'll be automatically upgraded to a 2 GB free account when you download and install the Verizon Cloud app on your Android or iOS device.

    For lines on The Verizon Plan that switched from The MORE Everything® Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. If you're adding a new line on The Verizon Plan, you can get 2 GB free storage.

    You can upgrade your storage amount from the Verizon Cloud app or add the Verizon Cloud feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  3. How can I access my content in Verizon Cloud?

    There are several ways to access your content in Verizon Cloud:

    • Cloud mobile app (available for iOS and most Android™ devices*)
    • Cloud desktop app for your computer or laptop
    • Cloud website

    *To check if your device is supported, open the app store on your device and search for Verizon Cloud. If the app is listed in the search results, your device is compatible. You can download the Cloud app from the app store if it's not already on your device.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  4. Is Verizon Cloud compatible with my phone, tablet or computer?

    Verizon Cloud is compatible with:

    • Most Android smartphones and tablets*
    • All iOS devices (including iPhone® and iPad®)
    • Your computer through:
      • The Cloud desktop app
      • The Cloud website (on Windows®, Mac® or Linux®)

    *To check if your device is supported, open the app store on your device and search for Verizon Cloud. If the app is listed in the search results, your device is compatible. You can download the Cloud app from the app store if it's not already on your device.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  5. How much storage do I get with Verizon Cloud?

    Verizon Cloud comes with 2 GB of free storage when you download and install the Verizon Cloud app on your device. If you need more storage space, you can get up to 1 TB for a monthly fee.

    Refer to VerizonWireless.com/cloud for more details on our available storage plans and pricing.

    For lines on The Verizon Plan that switched from The MORE Everything Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. When you add a new line on The Verizon Plan, you can get 2 GB free storage.

    You can upgrade your storage amount through the Verizon Cloud app or from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  6. How do I get Verizon Cloud on my phone, tablet or computer?

    The steps to get Verizon Cloud vary based on the type of device you're using:

    • Android (includes smartphones and tablets) - Verizon Cloud may already be on your device. Open the App list on your device and look for Verizon Cloud. If you don't see it, search for Verizon Cloud in the Google Play™ Store on your device, and download it.

      Notes:
      • If Backup Assistant Plusis on your device, you may get an app upgrade notification.

      • If Verizon Cloud doesn't come up in the search results, your device may not be compatible.
    • iOS (includes iPhone and iPad) - Search for and download the Verizon Cloud app from the Apple App Store®. If you currently use Backup Assistant Plus on your iOS device, you'll need to uninstall the Backup Assistant Plus app and install Verizon Cloud instead.

    • Computer (includes Windows or Mac) - To download the Verizon Cloud app to your computer, visit the Desktop Apps Verizon Cloud page and select the version for your computer's operating system.

    • On the Web - Once you've activated Verizon Cloud on your mobile device, you can access your cloud content online from your web browser through the Cloud website.

      Note: Use your mobile number and My Verizon Password to sign in to the Verizon Cloud website.


  7. What happens to my content in Backup Assistant or Backup Assistant Plus when I upgrade to Verizon Cloud?

    If you currently use Backup Assistant or Backup Assistant Plus, all of your backed up content, including contacts, photos, music and documents, will automatically transfer when you activate Verizon Cloud.

    Plus, you'll be able to use the additional features that Verizon Cloud offers.



  8. Am I eligible to subscribe to Verizon Cloud?

    If you have an active standard monthly Verizon Wireless account, you're eligible to subscribe to Verizon Cloud, regardless of the type of mobile device you have. Prepaid accounts aren't eligible to subscribe to Verizon Cloud.

    There's a wide variety of ways you can access the content you have stored in the cloud (e.g., computer, mobile phone, tablet and web browser).

    However, to get the 2 GB free storage, you'll need to download the app to a compatible Android or iOS device.

    For lines on The Verizon Plan that switched from The MORE Everything Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. When you add a new line on The Verizon Plan, you can get 2 GB free storage.

    You can upgrade from the Verizon Cloud app or add the feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  9. Why are some apps called V CAST Media Manager, Backup Assistant and/or Backup Assistant Plus instead of Verizon Cloud?

    Some devices weren't able to access Verizon Cloud when it was first created, so there were a variety of other options to back up your data. However, most of the devices with the older apps are now eligible to upgrade to the latest version of Verizon Cloud.

    If you have V CAST Media Manager, Backup Assistant or the Backup Assistant Plus app on your device, follow the instructions below for the type of device you have:

    • Android (smartphone or tablet) - Download and install the latest of the Verizon Cloud app from the Google Play Store. Verizon Cloud will automatically replace the older app on your device.

      Note: If Verizon Cloud doesn't come up in the search results, your device may not be compatible.

    • iOS (iPhone or iPad) - Download and install the latest Verizon Cloud app from Apple App Store. After installing Verizon Cloud, you'll need to uninstall the old Backup Assistant Plus app.

    • Computer - Download and install Verizon Cloud for your computer. Verizon Cloud will automatically replace the older app on your computer.

    • Basic phone - Verizon Cloud isn't currently accessible from a basic phone, so continue using Backup Assistant. If you set up Verizon Cloud to sync supported content on your computer or tablet, your basic phone will sync contacts with the cloud through Backup Assistant. But it won't sync any other types of content.

    Content you upload using the original apps for computer, tablet, netbook, web and phone will transfer to Verizon Cloud.



  10. Is there any type of content that I shouldn't store on Verizon Cloud?

    Verizon Cloud and Backup Assistant PlusSM aren't designed for secure transmission or storage of personal healthcare information. Therefore, they must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively, "HIPAA").

    If your business is a Covered Entity or Business Associate as defined by HIPAA, or if your business otherwise doesn't want its users to save content other than contacts to these services, you must block these services.

    To block Verizon Cloud and Backup Assistant Plus for individual lines on your business account:

    1. Go to My Business Account.
    2. In the Account Maintenance tab, click Wireless Numbers and Users.
    3. Select the phone number you want to manage.
    4. In the Actions dropdown, click Add or Remove Features.
    5. In the Block Services window, check the box for Block Verizon Cloud.
    6. Click Continue in the bottom-right corner of the screen.
    7. Click Submit on the Order Confirmation page.

    You'll receive an email confirming the change.

    You can also block Verizon Cloud by contacting your Global Enterprise Advisor or Verizon Wireless Customer Service at (800) 922-0204.

    Note: Blocking Verizon Cloud will restrict users from accessing and storing any content except contacts in Verizon Cloud and Backup Assistant Plus.



  11. Why is my Verizon Cloud storage amount or monthly charge different than usual when I didn't make a plan change?

    We recently lowered the cost of our Verizon Cloud plans, giving you more storage for your money. Rather than requiring you to manually switch to the new plans, we automatically switched you to a new equivalent plan.

    Your new plan is either:

    • The same price with more storage
    • A lower price with the same amount or more storage

    No one was switched to a plan that costs more than they were paying previously.

    If you'd like more information about your new Cloud storage plan, go to the Products & Apps page in My Verizon. You'll also be able to see the other new plans available.

    Enjoy your extra storage on us!



Using Verizon Cloud
  1. How do I sign in to Verizon Cloud?

    When you're prompted to sign in to Verizon Cloud, use your mobile number and your My Verizon Password.

    You must use your own mobile number, not the number or User ID for anyone else on the account, to access your Verizon Cloud content. The Account Owner can only access the Verizon Cloud content they’ve backed up from their device. They can’t access the content associated with any other lines on their account.

    If you change your My Verizon Password, you'll need to sign in to Verizon Cloud with the new Password.



  2. How do I back up and sync my contacts using Verizon Cloud?

    When you open the Verizon Cloud app for the first time on your mobile device, you'll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. If you're using an Android device, your Google contacts will also sync with Verizon Cloud. The Verizon Cloud app will provide confirmation that the contacts are being synced.

    For step-by-step visual instructions on using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.

    If you think your contacts aren't being synced by Verizon Cloud, go to the Settings menu of the Verizon Cloud app and make sure that the Contacts box is checked under the "What to back up" option. By doing this, you've successfully activated Contacts Sync from Verizon Cloud.

    If you upgrade or switch to a different compatible device, your contacts will transfer to your new device along with all of your other Verizon Cloud content.



  3. I have more than one line on my account. How do I manage the Verizon Cloud content backed up from my other devices?

    Every mobile number on your account has a separate Verizon Cloud account associated with it. To access the content stored in the cloud for a specific device, you have to sign in to the Verizon Cloud website using that device's mobile number and My Verizon Password.

    You can't view the cloud content for all of your devices at once, even as the Account Owner. You can only see the cloud content associated with the specific mobile number you sign in under.

    Note: Tablets also have a mobile number assigned to them, which you can use to sign in to Verizon Cloud. If you sign in with your tablet number, you'll access the cloud specific to your tablet. If you sign in with your mobile phone number, you can view, sync and back up to your phone's cloud account. If you don't know your tablet's mobile number, you can find it on the My Devices page in My Verizon.



  4. How do I sync my videos to Verizon Cloud on an Apple device?

    In order to create the best Verizon Cloud experience, videos aren't automatically set to be backed up on iOS.

    To activate automatic video backup on Verizon Cloud for iOS:

    1. Go to the Settings menu of the Verizon Cloud app.
    2. On the Backup Settings screen, check the box for Videos.

    You've successfully activated automatic video backup. The videos on your device will be backed up the next time Verizon Cloud syncs.



  5. How do I manage my text messages and call logs in Verizon Cloud?

    If you're on a device that supports the syncing of text messages and call logs to Verizon Cloud, you won't be able to access that content using the app itself. Instead, you can manage what's in the Cloud from the standard text messaging and calling apps on your device. For example, deleting a text message from the messaging app will also delete the message from Verizon Cloud.

    Note: Disabling the sync of text messages or call logs can result in differences between what's on your device and what's in your cloud storage.



  6. How many of my text messages will sync to Verizon Cloud?

    When you first sync your device with Verizon Cloud, all text messages from the last 90 days will sync to the cloud. From that time, all new text messages sent or received on your device will also sync to the cloud.

    When you switch to a new device, all your text messages that are saved in Verizon Cloud will restore to your new device.

    Notes:

    • The first time you sync to Verizon Cloud may take a long time, depending on how many text messages and how much other content you have to sync. The first sync should always be done over Wi-Fi and with your device connected to a wall charger. The first time you sync, plug your device into a wall charger and connect to Wi-Fi until the process is complete. When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network.


  7. When I delete something from my phone or tablet, will it still be saved in Verizon Cloud?

    It depends. When you delete a file from your device, the following file types will be:

    • Saved in the cloud
      • Pictures
      • Videos
      • Songs
      • Documents
    • Deleted from the cloud
      • Contacts
      • Text and multimedia messages
      • Call logs

    Note: If you delete a contact with the Verizon Cloud website, that contact will also be deleted from your phone.



  8. How do I get contacts I backed up to Verizon Cloud on to my new phone?

    Before completing this action, make sure your contacts in the cloud are up to date. You may want to perform another backup to the cloud from your old phone, if you can.

    To sync your contacts from the cloud to your new phone:

    1. Open the Verizon Cloud app from your new phone's App menu.

      Note: If Verizon Cloud isn't listed in your App menu, you'll need to download the Verizon Cloud app to your new phone.

    2. Tap Get Started.

    3. Select the types of files you want restored to your new phone from the cloud.

      Note: This initial sync could take a long time, depending on how much content you select. The first time you sync, plug your device into a wall charger and connect to Wi-Fi until the process is complete. When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network.

    4. Tap OK.

    You've successfully synced your content from the cloud to your new phone.



  9. How do I download content from Verizon Cloud to my phone or tablet?

    To download content from your cloud storage:

    1. Open the Verizon Cloud app on your mobile device.

    2. Select the content type (e.g., music, pictures, videos, documents) you'd like to download.

    3. Locate the file you want to download, and then touch and hold the file name to select it.

      Note: If you're using an Apple device, you'll have to tap the Edit button on the top right of the screen, and then tap the file you'd like to download.

    4. From the available Menu options that appear, tap Download.

    You've successfully downloaded content from the cloud to your device.

    For step-by-step visual instructions for using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.



  10. How do I download content from Verizon Cloud to my computer?

    To download content from your cloud storage to your computer:

    1. Sign in to your Verizon Cloud account in My Verizon.
    2. Click the tab for the content type (i.e., Photos & Videos, Contacts, Music or Documents) you'd like to download.
    3. Select the file or files you want to download, then click the Download icon.

      Note: When a check mark is present, you've selected that file to download.

    4. Click OK.
    5. Click Save as.

    You've successfully downloaded your cloud content to a computer.

    Learn more about downloading and managing your media in Verizon Cloud by visiting Download Media - Verizon Cloud - Website.



  11. How do I know if content on my phone is stored in my Verizon Cloud account?

    Verizon Cloud automatically uploads all the data for each content type you've set it to sync (e.g., pictures, videos, etc.). As long as you choose to sync a content type and have room in your account to store it, everything you have on your mobile device will be uploaded to Verizon Cloud.

    You can also view your media with the Verizon Cloud website to see what is backed up in your account.



  12. How much does it cost to upload or download a file on my phone or tablet with the Verizon Cloud app?

    That depends on what kind of network you're connected to at the time.

    Syncing over Wi-Fi
    - If you keep Verizon Cloud in "Wi-Fi only" mode and always use Wi-Fi when syncing or streaming content, you won't be charged for data usage.

    Syncing over the Verizon Wireless network using data - If your device isn't connected to a Wi-Fi network, data charges may apply when uploading, downloading or streaming a file with the Verizon Cloud app, and you'll be charged according to your data plan.

    If you're concerned about data overages, consider using Safety Mode on the new Verizon Plan.



  13. How do I upload to Verizon Cloud from my basic phone?

    To upload pictures and videos to your Verizon Cloud account directly from your basic phone:

    1. Select the picture or video you want to upload.
    2. Select Options.
    3. Scroll down and select To PIX Place or To Online Album.

    You've successfully uploaded your picture or video to Verizon Cloud.



  14. I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone or tablet?

    Yes, Verizon Cloud backs up from multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android (both internal + external removable memory)
    • Root folder3
    • DCIM and sub-folders
    • Pictures and sub-folders
    • SD_VIDEO folder in the Casio Commando 4G

    iOS:
    • Camera Roll and Videos in the Photos app
    Music2 Android (both internal and external removable memory)
    • Root folder
    • Music and sub-folders
    Documents2 Microsoft® Office documents (PDF, PPT, PPTX, DOC, DOCX, XLS and XLSX) located anywhere on the device will be backed up


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.

    3 Root on a smartphone or tablet is equivalent to a C: drive on a computer; it's the highest folder level.



  15. I downloaded photos, videos, songs, files or documents from Verizon Cloud. Where are they on my phone or tablet?

    Verizon Cloud stores downloaded content in multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android: Downloaded photos and videos will appear under the Downloads album under Gallery; the downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    iOS: Downloaded photos and videos will appear in the Camera Roll album in the Photos app

    Music2 Downloaded songs will appear in the Music Player or Music apps (not the Play Music menu)

    (The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory)
    Documents2 The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.



  16. What media file formats does Verizon Cloud support?

    Verizon Cloud supports each of the major media content types, including photos, videos, music and documents. Within each content type, the service supports a wide range of formats, including the following:

    Audio Formats AAC, AC-3, AMR-NB, AMR-WB, AMV IMA ADPCM, DV Audio, MPEG Audio Layer 2, MPEG Audio Layer 3, WavPack, WMA v1/v2
    Video Formats DV, Flash Screen Video, FLV, H.261, H.263 (+), MPEG-1, MPEG-2, MPEG-4, RealVideo 1.0, RealVideo 2.0, RealVideo 4.0, WMV7, WMV8
    Photo Formats JPG, JPEG, BMP, GIF, PNG, TIFF
    Document Formats DOC, DOCX, XLS, XLSX, PPT, PPTX, PPS, PDF, TXT, RTF, DOT, HTML, HTM, XM


  17. Can I create albums or playlists using Verizon Cloud?

    Yes, you can use the mobile app, desktop app on your computer or website to create and manage albums and playlists.

    To create an album or playlist:

    1. Select a photo or song.
    2. Select the option to create an album or playlist.
    3. Once a playlist or album is created, you can add more songs or photos.

    You've successfully created an album or playlist. You also can upload an album, playlist or folder saved on your computer.



  18. If I get a new phone, what happens to the files I’ve saved to my Verizon Cloud account?

    When you change phones, you'll be able to access your cloud storage from your new phone as long as it's supported by Verizon Cloud.

    Note: Some devices may not support syncing all the content Verizon Cloud offers. In that case, all remaining content is still protected in the cloud and accessible online through My Verizon or the Verizon Cloud desktop app for your computer. However, messages and call logs aren't accessible from the web, computer or tablet.



  19. How do I know how much Verizon Cloud storage I've used?

    The Verizon Cloud app has a storage meter that shows the amount of cloud storage used, along with the amount of online storage in your subscription. You'll receive notifications as you approach your storage limit, letting you know that it's time to upgrade and how much storage you have left.



  20. How do I upgrade my Verizon Cloud storage plan?

    If you're the Account Owner or Account Manager, you can upgrade your storage from within the Verizon Cloud app or online.

    To upgrade from the Cloud app for your smartphone or tablet, go to Settings and tap Upgrade. Then follow the onscreen prompts.

    To upgrade your Cloud storage plan online:

    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab at the top of the page.
    3. If you have multiple lines on your account, select the line you want to upgrade Cloud on.
    4. Scroll to the Verizon Cloud section, and click Upgrade for the amount of space you want to upgrade to.
    5. Review the changes and bill impacts on the confirmation pop-up, and click Upgrade Now when finished.

    You've successfully upgraded your Verizon Cloud storage plan.

    Note: If you want to upgrade your storage from the desktop app, click on the Cloud icon in your system tray, and then click Grow Your Cloud.

     



  21. What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online?

    Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

    Your content will be stored for an additional 15 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 15 days, you can restore your old content by calling Customer Service at (800) 922-0204.

    Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription.



Using the Desktop App
  1. Can I use the Verizon Cloud desktop app on my computer to upload a file to my online storage?

    Yes, the Verizon Cloud desktop app can connect to the same storage that your mobile app uses.

    To connect your desktop app to your online storage:

    1. From your computer, download and install the Verizon Cloud desktop app.

    2. Open the Verizon Cloud desktop app.

    3. Click the Cloud icon.

    4. Enter your mobile number and My Verizon Password to sign in to your cloud storage.

    You can then drag and drop files from your file manager onto the Verizon Cloud Sync folder.



  2. Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud?

    Yes, as long as the file format is supported by Verizon Cloud, you should be able to play or view the file. If the file format isn't supported, you can still download the file to your mobile device but you won't be able to play or view it.



  3. Can I set the Verizon Cloud desktop app on my computer to automatically back up content?

    Yes, the Verizon Cloud desktop app supports automatic backups to your online storage.

    To choose which folder(s) to backup:

    1. Open the Verizon Cloud app.
    2. Click the Backup tab.
    3. Click the Backup button.
    4. Select the folder you want to back up.
    5. Click OK.

    You've successfully added a folder to the list of folders that will be backed up.



  4. Why is my Verizon Cloud Sync folder not showing all of the things I have in Verizon Cloud?

    The Verizon Cloud Sync folder is a folder on your local computer that lets you quickly move files to the cloud. The sync folder only contains files that you've added to it from your computer. It won't contain files that you've backed up to the cloud from your phone or other devices.

    Any time you add or delete something in the Verizon Cloud Sync folder, all other devices connected to your Verizon Cloud account will see that change.



  5. I clicked on the Verizon Cloud icon on my desktop. Why don't I see the Verizon Cloud app?

    If the Verizon Cloud app is already running, the Verizon Cloud Sync folder will open when you click the Verizon Cloud icon. If the Verizon Cloud app isn't running, the app will start running in the background when you click the Verizon Cloud icon.

    To open the app, click on the Cloud icon in the system tray, and then click Show Dashboard.



Troubleshooting
  1. I have Backup Assistant Plus Media on my device, and Verizon Cloud didn’t replace the old service when I downloaded it. How do I disable Backup Assistant Plus Media?

    If your device came with Backup Assistant Plus Media preloaded, that service won't disappear when you download Verizon Cloud. You should disable Backup Assistant Plus Media after setting up Verizon Cloud to avoid the possibility of additional data usage and battery drain.

    To disable Backup Assistant Plus Media:

    1. Open your device's Settings app.
    2. Scroll to and tap Backup Assistant Plus.
    3. Uncheck the boxes for each of the following:
      • Pictures
      • Videos
      • Music
      • Documents
      • Contacts (if applicable)

        Note: You may need to select Backup Assistant Plus Media to see these options.

    You've successfully disabled Backup Assistant Plus Media. It will no longer sync media from your device, and Verizon Cloud will take over to protect your content.



  2. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. iPhone, iPad, Mac, App Store and Apple are trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Microsoft is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

     

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